My mac crashed and the movies I had downloaded dissapeared... what do I do to recover them or get a refund?
My mac crashed and the movies I had downloaded dissapeared... what do I do to recover them or get a refund?
I already restarted the computer... and the movies are not available on iTunes anymore.
Very disapointing...
GasparG
You don't redownload them or get a refund.
You buy one download only. It is your responsibility to backup your purchase.
Similar Messages
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I have paid apps on my ipad and if I update my software to iOS5 I will lose all my apps. Surely, there is a way to restore the itunes account that I lost when my pc crashed. I really don't want to lose all my apps and start from scratch.
Does itunes archive my items, like blackberry and amazon? It would really be unfair to re-purchase all the items I had previously purchased because my itunes account was lost when the pc crashed.
HELP ME .... PLEASE.It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to put everything back.
You can transfer itunes purchases fom an iphone: Without syncing : File Transfer Purchases
or you can redownload them. Open itunes store, click Purchased, under Quick Links. -
Is there anythinh I can do to retrieve the pics? I uploaded from 2 SDHC cards, one of 230 pic (which I deleted from the card) and another of 1,200+ pic, which I did not delete.
a best practice to is to never have any computer program (including iPhoto) delete the photos from the card but to import the photos and keep them and then after at least one successful backup cycle has completed and then reformat the card -- I use three very large (32 GB) cards in rotation so I do not reformat for typically a year or more giving me one more long term backup of my photos
Try Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN -
On the opening screen of my 1pad2 the itunes apple icon and usb cord are displayed. How do I delete them? Do NOT tell me to download anything, as I CANNOT GET INTO THE IPAD.
You can't get rid of those icons because that means that you MUST connect the iPad to your computer's iTunes and restore the device. You have no choice. There is no way to remove that from the screen. Something went wrong on the iPad and you need to restore it now.
iTunes: Restoring iOS software -
I just noticed that some of the movies I had in iTunes did not get transferred to the iPhone 5. The missing movies are shown as generic movie icons in the iTunes panel and are checked to select them. But they do not show up in iPhone Videos. How do I get the original movies to show up again and transfer to the iPhone? I recently upgraded Mac OS to 10.6.8
1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2 -
My Mac crashed and I lost everything now I am having trouble putting my music and movies from my ipad back in my library. I have tried everything .
File > Devices > Transfer Purchases once your iPad is syncing to the Mac.
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I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?
Hey Christian,
I'd follow the troubleshooting steps below, from this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
See if that resolves the issue and gets your video playing again.
All the best,
David -
My mac book pro crashed and the logic board died. They said that i could get the hard drive out and it should have all my files on it. How do i get them off and put them on my new computer?
Mj
Do you mean a case for the external hard drive? See here. Hope this may be helpful to you.
Regards,
Joseph -
I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the old syst
Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty -
I have a ipod that had photos synchronised to an old computer that has sinced crashed and the data can not be recovered. How do I recover the photos stored on the IPOD to my new computer?
You'll likely need the assistance of some sort of 3rd party software. Keep in mind that the photos on your iPod are only scaled down thumbnail versions of the originals. So even if you do manage to copy them backt to your PC, they will not be in their full original resolution.
Do a simple Google search for "copy photos from ipod" and you should get a number of hits that can assist you.
B-rock -
Mac Book Pro just got it, all was well for 2 weeks now Finder window does not fill whole screen, there is an 1 1/2" space of black on the right side and the Finder window had a 1" section that flipped like a rolling tv now it is a white bar! Help!
Bad video card, call Apple, get a case number and return it.
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mac crashed and now upon restart I cannot launch any applications. When I try to, I just get the colorful pinwheel spinning, spinning, spinning...
Troubleshoot the spinning beach ball
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I rented a few movies and downloaded them to my computer. Before they had been viewed, I updated my iTunes software and the movies were no longer in my library. How can I access the movies as I have already paid for them?
Try here > iTunes Store: Transferring purchases from your iOS device or iPod to a computer
iCloud doesn't support movies...
iCloud backs up your:
Purchased music, TV shows, apps, and books
Photos and video in the Camera Roll
Device settings
App data
Home screen and app organization
Messages (iMessage, SMS, and MMS)
Ringtones
From here > Apple - iCloud - Store and back up your content in iCloud. -
I have had my Apple TV for 3 days now and the movie I wanted to rent still hasn't loaded. What am I doing wrong? The movie is only 1hr 33min but says it'll take over 4hrs to load.
AppleTV rentals are fixed size, and don't degrade quality if the connection is slow.
Minimum suggested requirements for 'instant' streaming are:
SD 2.5Mbps
720p HD 6 Mbps
1080pHD 8 Mbps
Any slower for the content quality selected (Settings iTunes store) and AppleTV has to partially download the movie in order to play through without rebuffering, and that can take anything from minutes to hours depending on internet speed and actual 'file size'.
The problem you see is usually related to slow intermet (very slow LAN connection from your router is rarely an issue but could be if AppleTV is not getting good signal).
On a computer use speedtest.net to test your internet speed.
When I has a 1 Mbs it would take 8-10 hours to download an SD title.
With 4.5 Mbps it take 15-30 minutes to play 720p movies, longer for 1080p.
A big flaw with AppleTV for those with slow connections is the limited hardware and memory - if you get bored waiting for the movie to start and use AppleTV say for YouTube. streaming from your computer iTunes or merely browsing the store trailers this can be enough to delete the portion of a rental already downloaded forcing it to restart each time you use it for something else.
If you turn out to have slow internet an alternative is to rent in iTunes on your computer, then once fully downloaded you can play on AppleTV under Computer>your iTunes>Rentals (only appears when a rental is on the computer ready to play). Alternatively lower rental quality settings from 1080p>720p>SD in future if you need faster starts.
I have also seen issues recently on some of my units where it starts downloading well, but for some reason freezes and refuses to fetch the rest unless I play from the start - this is usually after I've played and paused a rental a few minutes in and I've confirmed it just stops fetching more data sporadically - it never used to do this.
AC
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