My Mac has a circle with a line through it when I try to turn it on it's plugged in to a charged but will not go past this point and no startup chime
When I try to turn on my Mac it has the apple symbol that later turns into a circle with a line through it and it won't turn on I need help.
Go step by step and test.
Restart.
http://support.apple.com/kb/ts2570
Startup in Safe mode
http://support.apple.com/kb/PH14204?viewlocale=en_US
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset PRAM: http://support.apple.com/kb/ph14222
Reinstall OS X
http://support.apple.com/kb/PH13871
Similar Messages
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I updated my computer to the new software and now the iPhoto has a circle with a line through it. When I first try to open it the pop us says: "You can't use this version of the application "iPhoto" with this version of OS X. Version: 9.2.1" When I try to update, it pops up to say "These apps cannot be accepted by your apple id - These apps were already assigned to another Apple ID and they will be available in that Apple ID's purchases list. If you don't have access to that Apple ID and want to receive future updates, you will need to purchase the application". I checked and there is nothing under the "purchases" in my App store. Then will say "update unavailable with this apple id - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled." Then the third pop up says "We could not complete your request. There was an error in the App Store. Please try again". Just want to know how do to fix.
After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed. -
I have a iMac (20-inch, Mid 2009). On start up It will sit at the white screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
I live in a house with multiple iCloud users. When they try to turn on "Find my computer" they get the message that they will have to disable my "find my computer" setting in order to enable theirs. How can they all be enabled at the same time?
Try this support document for information on how to contact Apple and account security. Apple ID: Contacting Apple for help with Apple ID account security
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Any suggestions of what could be wrong? or how it can be fixed. I have not updated it or anything. this just randomly happened about 2 hours ago. I tried looking for answers but nothing has worked so far.
I tried all of the fixes above and quite a few others like resetting the pram and nvram and what finally worked for me was resetting my sound card from Terminal. Open Terminal and enter the command sudo kill -9 `ps ax|grep 'coreaudio[a-z]' | awk '{print $1}'`. It will ask for your password, enter in your password and press enter. The sound card will be reset and your audio and volume control should be restored..
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Found a solution. Thanks.
I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.
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I am using Windows 7 Professional, and have tried all of the recommended troubleshooting tips for this problem. I do not have the new version of Firefox installed because it had all kinds of problems so I went back to the version I had--I believe it was 3.6.24. Since then, I have not been able to set a home page. Any help out there? Thank You!
Try to drag the tab or the website's favicon on the Home button if you currently drag selected text.
If it doesn't work with dragging the icon then copy the URL to the clipboard and paste it via the Options window in the home page field.
*Tools > Options > General > Startup: Home page
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode -
My mac is showing a circle with a line through it on boot up any ideas
I have been having a couple of problems with my imac and it said to do a clean install so i then copied an image of my hard drive and followed the instructions such as delete and formate the disc and then reboot the system with the setup disc in it i then did this and followed the instructions but i then came back to the system to find it had powered off for some reason so i then tried to reboot it and the apple in the middle of the screen then changes to a circle with a line through it has anybody got any ideas or do i think the worst and look for a new hard drive oh i forgot to mension it will not eject the setup disc!!!!
It sounds like your hard disk is not accessible, I would first you need to start your iMac with the system DVD that came with your system, then format the hard drive with disk utility, then install the Mac OS X on to your newly formatted drive.
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Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not start?
sonjadg,
you can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. If Startup Manager is only showing an OS X Installer volume, then it sounds like the Mavericks installer had a problem midway through its installation process. To fix this, you’re going to need to erase your internal disk and reïnstall your original version of OS X from the grey Mac OS X Install DVD, use Software Update to get it back to 10.6.8 (presuming that your MacBook Pro originally came with Snow Leopard), and then restore from Time Machine. -
need help with MacBook Pro 17inch willnot start apple logo, spining wheel, then gray screen, a circle with digional line through the circle
Mac OS X- "Broken folder" icon, prohibitory sign, or kernel panic when computer starts
Mac OS X- Gray screen or prohibitory sign appears during startup -
I'm trying to load updated Firefox 4, when the blue drop down menu with the firefox icon and Applications folder icon (prompt to drag firefox icon to apps folder) the firefox icon has a white circle with a line through (like a "do not enter" symbol)
Hello puma1552,
Are you referring to the *Do Not Disconnect* screen display while your iPod is plugged into and syncing with iTunes? Check out this Apple support document for its meaning and why you are receiving this icon. This icon always appears when you are syncing your iPod with iTunes. It's basically a warning message telling you that the iPod is currently in use and should not be removed.
http://support.apple.com/kb/HT1378
B-rock -
When i turn my macbook pro , on it comes up with a circle with a line through it
i tried to wipe my computer to sell it , and after i followed the steps online it restarted and it came up with a grey screen with a circle with a line through it , it seems i have completely wiped the software off my computer as well .... HELP ME PLEASE URGENTLY
Follow the steps here Mac OS X: Gray screen appears during startup - Apple Support
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Can't move files - white circle with white line through it?
OsX 10:4:10
Suddenly I cannot move files from one drive to another, or from drive to desktop. Recently updated everything.
White circle with white line through it appears.
Network awaiting news footage. I'm stuck. What might this be?
Any help would be most appreciated,
BenHi megagram & dreed2,
Thanks for staying with me on this.
USB drive and errant file both have 'read and write' clicked. There is no 'ownership' choice in the info pop-up.
Nor is there 'Ignore ownership on this volume' choice for the USB drive.
I'm using an administrator account. I created a 'root' account, but it didn't seem to have any effect - didn't fix the problem. (I don't like messing around with 'root' account stuff.)
I'm not running as a 'client in a Mac OSX Server environment'. Just as an 'admin' with the one tower and a rotating bunch of external drives (projects).
I did a work-around for now ... shipped the 'unmoveable' file out to an ftp site (it would allow me to do this), and I haven't heard if the downloaded file is causing any problems on the other end (yet).
If I come across a solution I'll post. It may have something weird to do with that funky drive (now returned to its owner), and me creating this particular file that same day as the funky drive was giving me problems. (Though the file was not ON the drive.)
And the (almost new) computer did go down for a day last week ... would not reboot ... took it to the shop, nothing wrong with it, brought it home, it's been working fine ever since. Go figure.
Thank you kindly for all your suggestions...
Ben -
I have PowerBook G4, running 10.5.8. Went to upgrade and says OS too old. I went back to older version of foxfire. Now I have a circle with a line through it and when I try to open it I get,You cannot open the application “Firefox” because it is not supported on this architecture. Thanks for the help.
Firefox 3.6.x is the last available from Mozilla for PPC Macs. <br />
http://www.mozilla.com/en-US/firefox/all-older.html
For older Macs that aren't supported in Firefox 4+ versions, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 . <br />
http://www.floodgap.com/software/tenfourfox/<br />
http://tenfourfox.blogspot.com/ <br />
https://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported -
I am using AOL and my refresh is on the far left I do not see a small circle with a line through it
Sagebrush - I am using AOL and my refresh is on the far left side of my adress box and I do not have a small circle with a line through it. I am computer dumb so bear with me.please.
Message was edited by: Nana Noland
Mike - I am using Windows 7 and I think my browser is Internet Explorer and I always use AOL to sign in.
Thank you for any help you can give.
Message was edited by: Nana NolandWhile AOL uses IE as it's browser engine, it's and older version of IE (IE8) that DOESN'T have ActiveX filtering. Only IE10 and IE11 have the filtering.
BTW: If you have AOL software installed, (unless you're on a dialup connection and you NEED it to connect), you're basically taking up nearly a gigabyte of hard drive space for software that DOES NOTHING that the AOL website can't already do with Internet Explorer, or another browser. I was a "Windows/Mac connectivity specialist" for AOL in 2002 & 2003, and their software is what we geeks call "bloatware", meaning it's FILLED with all kinds of stuff that you'll never possibly use. My advice would be uninstall it altogether. Download Firefox. It's a much better browser than AOL or Internet Explorer. Download and install the Flash Player Plug-in (All other browsers) and the Shockwave FULL Installer (All Other Browsers)
For ALL your AOL content, use your Member name and password to login at http://www.aol.com/ where you'll find your AOL Mail, AOL Headlines, your AIM Buddy List, and EVERYTHING that was part of the AOL software, only it's ALL on AOL's servers, not your hard drive.
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