My mac has a virus yes I'm 100% sure it is one i get al kinds of pop ups only in safari though please guide me on how to reset it or where to go from here in detail new to macs

My mac has a virus yes I'm 100% sure it is one i get all kinds of pop ups only in safari though please guide me on how to reset it or where to go from here in detail im new to macs

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My sister's email pops up when I turn on my IPad and it is annoying. How do I get rid of this pop up? My email is also available but she registered my IPad as it is a gift from her and she had an apple ID.

I bought an IPad4 in Virginia, USA, as a gift to my brother who lives in India. I registered it when I purchased it and may have entered my email at registration per guidance I got in the Applestore.
When I gave it to him I remember setting up his email. However, he says that my email pops up annoyingly and he is asked for an Apple PW but if he ignores it, it goes away--it is a minor irritation and he wishes he could either stop it from popping up or hide the pop-up.
Is this possible?
What are the steps?
MalathiVA

Hi MalathiVA,
Have him go into Setting>Notifications>Mail, and turn the Notification OFF, Badge App Icon = OFF, New Mail Sound = None. (or, he can leave the sound on if he wants to know when new mail comes in). Unfortunately, with both email accounts set up on the iPad, you can't tell it to tell you about one without the other.
Things can get fairly complicated if iCloud is involved. If it is your iCloud account that is set up on the iPad, then he will just have to deal with the two emails.....
Cheers,
GB

HT204406 Hi, my iTunes Match has been stuck on 5490 of 5518 songs checked for the last two days. Any advise on where to go from here?

Hi, my iTunes Match has been stuck on "5490 of 5518 songs checked for the last two days." Have tried stopping and restarting it a few times but it always gets stuck in the same place. Any advise on where to go from here?

ttt

Hp pavillion a000 recovery disk error.. where to go from here?

HI.. .fIRST Thank you so much for being here today...
I have an HP pavillion a000 which was bought used.
About a week ago I got pre-windows msgs. on the 3rd time it has frozen at this point
Msg as follows...
bla bla.. but windows did not start successfully..
a recent hardwared or software change may have caused this..
It has counted down and started in normal mode..
then it has frozen.. and I have tried to start it it all modes..
This last attempt actually started windows and went back to this screen
I put in the compaq recovery disk... I get red screen saying recovery disk error..
PLEASE Contact support
I have un plugged..re plugged and we go in circles...
I'm not sure where to go from here but any suggestions would be VERY appreciated as I do have some artwork I was doing stuck in computer now..
Do you think it's a software,, hardware or even a virus thing??
Additional info... Hp pavillion a000 system no.174A-ABA. hw bom 8121110 sw bom NA 40
serial no. mxk34916m
operating system.. Windows xp... yes I tried recovery disks I have.. puter says...non compatible..
I use firefox as browser via century link dsl..
I can pull the hard drive and I have a harness for accessing the hard drive directly via usb download if you think that's an option but not letting me into windows even has me doubtful that would work;;;
So as I mentioned.. ANY sugestions you can offer as what to try next would be MOST welcome!
I can replace the computer easy enough but I would love to be ables to rescue my art in progress at least!

Hello ValeryWildflowr,
If the computer was working fine before you might just want to try a system restore. This should correct the problem without affecting any of your files.
Here is a link for a system restore.
Let me know if this helps.

New Server Installation, now client computers can't connect to services. Where to go from here?

Hello.
I recently had to setup a new Mac Mini Server (Mavericks). We had one previously but one of the raided hard drives failed. No backup.
Our office of 6 Apple MacBook Pros used to connect to all file sharing and calendar services, easily.
On the new Server installation, I added the same users with the same passwords etc. The client computers cannot access calendars, file sharing etc. On the clients, I have opened up System Preferences > Users & Groups > Login Options > Network Account Server and added the FQDN of the server, but I get an error ' Unable to add server. Connection failed to the directory server. (2100) '
2 of the clients are on Mountain Lion. The rest are on the latest Mavericks.
I'm a bit lost on where to go from here and would appreciate your help before I wipe everything and start from scratch.
Thanks.

Hi Strontium90
Ha! There was a time machine backup, but we had a storm here which rendered it and the server useless. We are such a small team without an 'IT' guy, apart form me as I have a vague interest in all things Apple.
What is your DNS name space?
Do you need the name here?
Do the servers and the client agree on this name?
Not sure what you mean. The domain name works as when I type it into a web browser, I can see the 'Welcome to Server' page.
Did you enable an Open Directory Master?
Yes. Open Directory is running.
Did you grant the users/group access to the service you are offering?
Yes. All services are checked for each user.
Make sure the user/group is permitted to access your enabled services.
All allowed, too.
Oh, and implement a backup strategy
Will do, once I sort out this problem. Time Machine and off-site, I think.

Somehow a new contact became associated with my email. Now all my email has her name on it. This happens only on my iMac, not on my other Apple devices. I have removed my email from her contact card and deleted her from previous recipients on Mail.

Somehow a new contact became associated with my email. Now all my email has her name on it. This happens only on my iMac, not on my other Apple devices. I have removed my email from her contact card and deleted her from previous recipients on Mail.

Check the settings in the Accounts for Mail.
Mail > Preferences > Accounts > Click on your email Account in the left column > What appears under Full Name in the right column?
If that is the incorrect name you're describing change it to your correct name.

Hi guys, problem with grey screen and flashing question mark. on top of it while in utility, i'm unable to verify, verify disc permission or repair disc0 which is obviously my main hd. any ideas where to go from here? tried to reistall osx but no luck.

hi guys, problem with grey screen and flashing question mark. should be straight forward affair but on top of it while in disc utility, i'm unable to verify, verify disc permission, repair or even erase disc0 which is obviously my main hd. any ideas where to go from here? tried to reinstall osx but no luck, stucked when asked to chose location to install osx. would really apreciate any kind of help with this cause i'm quite new mac user. ty

If you don't have a backup, read this:
https://discussions.apple.com/docs/DOC-1689

HT1212 daughter changed passcode then forgot it. tried to restore iphone to fix but was prompted to turn off find my iphone. cant do that since passcode was forgot. not sure where to go from here.

Daughter changed her passcode then forgot the passcode. Tried to restore iphone but could not since "find my iphone" was enabled. Cant shut it off because i cant log into device. Stuck, need help. Not sure where to go from here.

From http://support.apple.com/kb/ht1212:
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device.
The link for Remote Wipe is http://support.apple.com/kb/PH2701

How do i get rid of the pop ups that are constantly popping up on my mac. Everytime i search for anything on google an ad for mac keeper comes up and every time i access Netflix another stream of ads pop up... Do i have a virus HELPPPPPP

How do i get rid of the pop ups that are constantly popping up on my mac. Everytime i search for anything on google an ad for mac keeper comes up and every time i access Netflix another stream of ads pop up... Do i have a virus HELPPPPPP

You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

How to download all data (music.contacts,apps) from iPhone to a new PC ?

How to download all data (music.contacts,apps) from iPhone to a new PC ?
I mean to say that I downloaded mp3 songs from websites (not from iTunes) which I synced in my iPhone 4 using ''Manaually Manage Music''.
Now I am in my homecountry for vacations and don't have the laptop in which my iTune library is synced and I need to add more songs to my iPhone but when I put more songs to my iPhone it tells me that all current data from iPhone will be deleted.
Please help!

The iphone is not a backup device. The music sync is one way - computer to iphone. The only exception is itunes purchases. Without syncing: File>Transfer Purchases.
" I need to add more songs to my iPhone but when I put more songs to my iPhone it tells me that all current data from iPhone will be deleted."
That is correct.

I have tried many times to reset my apple pw, it says email sent but I am not receiving it. Any ideas where to go from here?

I have tried many times to reset my apple pw, it says email sent but I don't receive it.
Where do I go from here.

Hey Sharon,
ive been trying to reset one of our employees' acccounts since last thursday,
after several failed attempts. My case was escalated.
I've since been told (today) directly by itunes/account/apple id - support, that they can't reset our password,
due to a system update.

I had a code to get logics pro for free and after it installed its asking me for a serial number does anyone know what to do from here.

I had a code to get logics pro for free and after it installed its asking me for a serial number but it never gave me one to put in, it just started downloading and then asked me. Does anyone know what to do from here.

I really don't think that is anywhere near on track.
Most likely the trial version was installed earlier, is that correct?

How do I transfer my Quicken 2004 data from old MacBook to new Imac with Mountain Lion

I want to transfer my Quicken 2004 (upgraded to 2006) data from MacBook running OSX 10.5.8 to new Imac running Mountain Lion with Quicken 2007 Lion. How do I do this? I thought from what I've read on line that all I needed to do was upgrade the quicken to 2006 and then the data would be readable by Quicken 2007 Lion. Any help would be greatly appreciated!

OK: This information is VERY helpful! Note my comments below:
elcamera wrote:
Here is what I'm doing step by step:
Open Quicken 2006 (it did automatically convert the Quicken 2004 data) -- GOOD!
Do not do these steps
I went to File> Export> All
Named the file "Copy of Quicken Data.qif" and saved it to the desktop of my MacBook.
At this point if I send the file as is it would not open on the other end saying that Power PC apps are not supported.
I discovered that if I go to File> Get Info in the Finder window before I send it and change the setting "Open with" from "Preview" to "Quicken 2006", that the file would be recognized by the new computer.
Compress the converted Quicken 2006 data file by Control-Clicking on the converted Quicken 2006 data file and it should save with a .zip extension.
Send the automatically converted and compressed Quicken 2006 data file with the zip extension I send it to myself via email as an attachment, I save the attachment to the desktop of the Imac. Uncompress it by double-clicking it.
I open Quicken 2007 Lion
Go to File>Open File... Import>From QIF
Select the converted and uncompressed Quicken 2006 data file attachment that you saved to the desktop of the iMac and then uncompressed. "Copy of Quicken Data.qif"
It begins to download, then I get a warning
"Quicken is unable to import "Copy of Quicken Data.qif" becasue the transaction displayed below is too large... it goes on to say that there is possibly too much text in the split line detail etc.
It should open in Quicken 2007 for Lion/Mt. Lion
Thanks for your time, any insights would be much appreciated.

HT4859 I have 2 phones saved on iCloud, one is old phone and other is new. How do I restore my old phone data from iCloud to my new one?

I have 2 phones saved on iCloud storage, one is old phone and other is my new one. How do I restore my old phone data from iCloud storage to my new one?
It shows like 4.3GB is stored on my old and 105.9MB on my new. I want to restore the 4.3 to my new, how do I do that please?

Welcome to the Apple community.
You will need to restore your phone and when prompted use the backup that you made yesterday.
Before you do so, you may wish to change your wife's iCloud login details, otherwise you may find that you then overwrite her data. She should have her own iCloud account to avoid this.

My mac pro book is running slow and I can hardly go on the internet without all kinds of pop ups and ads making it impossible to surf the net.

I have a mac pro book version 10.10 that is running on the sluggish side. I can hardly use the internet because every time I click on a link or details about a product all the pop ups that make it impossible to surf the net. I am afraid to take any steps on my own because I am not quite that tech savvy. What can I do? I didn't think these kinds of things happened with a mac.

I have a mac pro book version 10.10 that is running on the sluggish side. I can hardly use the internet because every time I click on a link or details about a product all the pop ups that make it impossible to surf the net. I am afraid to take any steps on my own because I am not quite that tech savvy. What can I do? I didn't think these kinds of things happened with a mac.

My mac has a virus yes I'm 100% sure it is one i get al kinds of pop ups only in safari though please guide me on how to reset it or where to go from here in detail new to macs

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