My Mac is frozen. I can't seem to log out of safari so I may restart. I don't know what to do. Your help is greatly appreciated.

What can I do in order for me to restart my Mac! It froze on me while working. I can't restart my Mac, b/c I can't log out of Safari.

Force Quit .
Press command + option + esc keys together at the same time for 3 seconds. Wait.
When Force Quit window appears, select the application if not already.
Press Force Quit button at the bottom of the window. Wait.
Application will quit.

Similar Messages

I am trying to set up my college email on my phone, but it says it can't verify my account. I have tried just about every server name possible and I don't know what to do. Help?

I am trying to set up my college email on my phone, but it says it can't verify my account. I have tried just about every server name possible and I don't know what to do. Help?

Yes. Check your student manual or contact your help desk.

Hello everyone...I got my very first macbook pro just today and i have a problem deleting the "test" user account. if i can't delete it, the system won't let me turn off the system. I don't know what to do! HELP!!!!

hello everyone...I got my very first macbook pro just today and i have a problem deleting the "test" user account. if i can't delete it, the system won't let me turn off the system. I don't know what to do! HELP!!!!

Have you created another admin user? Go to system preferences click users and click the + to add a user; if you haven't already. Once you have another admin user other then the "test" user make sure you're signed out of the test user account. Sign in with the alternate ADMIN USER that you just created or had created already and go back to SYSTEM PREFERENCES and click the same USERS icon near the bottom. Now select the TEST user and click the - sign. This should prompt you if your sure you want to delete the user account. And your done.
New User created and Test User deleted... I hope this helps.

Early this morning from my way to office when I plug my iPhone 3gs to my itrip in my car it is working fine. But when somebody called in my iPhone it suddenly turn off, and I can not turn it on again. I really don't know what to do, please help me?

Early this morning from my way to office when I plug my iPhone 3gs to my itrip in my car it is working fine. But when somebody called in my iPhone it suddenly turn off, and I can not turn it on again. I really don’t know what to do, please help me?

Early this morning from my way to office when I plug my iPhone 3gs to my itrip in my car it is working fine. But when somebody called in my iPhone it suddenly turn off, and I can not turn it on again. I really don’t know what to do, please help me?

Creative Cloud keeps asking me to renew my subscription before I can access my photoshop, but it doesn't expire until May this year. Anyone know what the issue is?

Creative Cloud keeps asking me to renew my subscription before I can access my photoshop, but it doesn't expire until May this year. Anyone know what the issue is?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HT3215 Hi, I just got my new iPod Nano 4th Gen. and the screen is blank... It's not on and its plugged into my Mac OS X Mountain Lion. I don't know what to do. Help!?

Hi, I just got my new iPod Nano 4th Gen. and the screen is blank... It's not on and its plugged into my Mac OS X Mountain Lion. I don't know what to do. Help!?

If it is plugged into a USB hub (or the spare keyboard port), try connecting it to a direct USB port.
Also, try doing this Reset procedure, while it is connect to power.
http://support.apple.com/kb/HT1320
NOTE: A new iPod nano is 6th gen.

My ipad screen has gone black but I can still touch the screen and unlock it and do things. I don't know what's wrong can someone help

My ipad screen has gone black and I don't know what to do the screen still works and I can still unlock it and I can still type. But I don't know what to do can anyone help me it will be much appreciated

If the reset doesn't do it then it's possible that the backlight or another part of your screen has broken. Unfortunately it's not really user servicible. I'd make an appointment at your local apple store and have them check it out. If your device is still under warranty and they don't determine that the damage was the result of 'abuse or neglect' (their words) then it could be a free replacement.
I'd just do a backup before you take it in, just in case.

I made an IMovie project and I can't now make a DVD of it. A window says there are problems and that they are shown in the User Parameter List. I am at a loss. Don't know what to do. HELP

I have made an IMovie consisting of slides and some video. I cannot create a DVD with it. A window tells me there is a problem and that the problem is listed in the User parameters.....I am at a loss. There are hours of work in the Movie. Anyone have a thought? HELP

problem and that the problem is listed in the User parameters
Can it be
Error -50 paramErr Error in user parameter list
Can there be any external hard disks - if so How is/are it/they formatted ? Must be Mac OS Extended (hfs) if used for Video.
UNIX/DOS/FAT32/Mac OS Exchange - works for most but not for VIDEO.
What this means in Your situation is above me.
• free space on internal boot hard disk? How much ?
Video codec
• streamingDV, AIC etc. (not .avi, .mp4, .m4v, .wmv etc as they are containers not codecs)
Pictures
• in what format ? .jpg, .bmp, .tif, else ?
Audio
• from where/what format ? iTunes, .avi, .mp3, .aiff, else ?
The "com.apple.iMovie.plist" file
Many users has not observed that there are TWO libraries.
• Library - at root level
• Library - in user/account folder - THIS IS THE ONE to look into
from Luke Burns
I fixed the problem.. but it was very, very strange. I had a very long section for credits and set the line spacing to 1.0.. for some reason this caused it. I removed it, and it worked fine. I put it back, and I couldn't preview or play the video.
I don't know why that could cause that big of a problem, but it did..
Klaus1
You need more free space on your hard drive.
jonorparkerjon
After phone support from apple I ended up creating a new project and adding all 117 clips back in individually till I found out what clips flagged and would not allow me to export. I had 3 I deleted and replaced and everything works now 1hr after tedious work....
Where do Your material come from
• Camera
• External hard disk
• USB-memory
And all are connected so that iMovie can find it ?
Yours Bengt W

Safari 5.1 has so many bugs I can't use it anymore. I don't know what to do. Help?

Ever since I installed OX Lion Safari has been the only problem I am really annoyed at. Every time I try to edit bookmarks or add anything to the new Reading List feature it freezes and I have to restart. Some extensions like hoverzoom don't work and sometimes it just crashes. Is this something other people have experienced? I've been trying searching google for anyone with similar problems, but have come up empty. I've had bad experiences dealing with Apple directly when it comes to issues with their applications. Not sure where else to turn. Should I just try and install an older version?

I checked the site, but when you go to the steps, you can actually SEE the label. Mine is blank, there is nothing there to print out.
I finally went and got a little PC acer netbook. I need to take my mac mini in for repair and need something to work on while it is in the shop.
I am hoping that I can print my labels from it. If so, then I will just keep that set up for my shipping needs.
And I am so so tired of the new Safari. I have to Force quit at least 2 times a day.
I am hoping that I can have something done with that too while it is being repaired.
And my Iphoto which is super slow now.
Aaaaa...my poor Mac...

I have a 4th gen ipod touch and i reset to factory settings but it is frozen with the apple logo with a gray lined circle. I've tried running out battery and when i connected to itunes, it flashes gray and freezes again. I don't know what to do plz help.

it wont turn on after reset to factory settings

there is a program called recboot. you can download it for free in two parts. one part takes your device out of recovery mode and the other puts it into recovery mode. ive used it before but it doesnt always work and you have to be patient. try it and tell me what happens

Problem description: I have ordered a new iMac but my current one seems to be running very slowly. I believe it to be a memory related problem but can't seem to identify what is causing it. Help is greatly appreciated.

Problem description:
I have ordered a new iMac but my current one seems to be running really slowly. I believe it to be a memory related problem but can’t seem to identify what is causing it. Your help is greatly appreciated.
EtreCheck version: 2.1.8 (121)
Report generated March 7, 2015 at 4:01:26 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    iMac (24-inch, Early 2008) (Verified)
    iMac - model: iMac8,1
    1 2.8 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM Upgradeable
        BANK 0/DIMM0
            1 GB DDR2 SDRAM 800 MHz ok
        BANK 1/DIMM1
            1 GB DDR2 SDRAM 800 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    ATI Radeon HD 2600 Pro - VRAM: 256 MB
        iMac 1920 x 1200
System Software: ℹ️
    OS X 10.10 (14A389) - Time since boot: 23 days 18:5:35
Disk Information: ℹ️
    ST3320820AS_Q disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.21 GB (195.05 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    HP Officejet 6000 E609n
    Apple, Inc. Keyboard Hub
        Primax Electronics Apple Optical USB Mouse
        Apple, Inc Apple Keyboard
    Apple Inc. Built-in iSight
    Western Digital External HDD 500.11 GB
        My Passport (disk1s1) /Volumes/My Passport : 500.11 GB (200.60 GB free)
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Applications/Popcorn 4/Popcorn.app
    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]
Problem System Launch Agents: ℹ️
    [killed]    com.apple.accountsd.plist
    [killed]    com.apple.AirPlayUIAgent.plist
    [killed]    com.apple.bird.plist
    [killed]    com.apple.CalendarAgent.plist
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cloudd.plist
    [killed]    com.apple.cmfsyncagent.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.coreservices.uiagent.plist
    [killed]    com.apple.EscrowSecurityAlert.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.pluginkit.pkd.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.rcd.plist
    [killed]    com.apple.recentsd.plist
    [killed]    com.apple.sbd.plist
    [killed]    com.apple.scopedbookmarkagent.xpc.plist
    [killed]    com.apple.secd.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    [killed]    com.apple.spindump_agent.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    22 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.AssetCacheLocatorService.plist
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.diagnosticd.plist
    [killed]    com.apple.emond.aslmanager.plist
    [killed]    com.apple.GSSCred.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.periodic-daily.plist
    [killed]    com.apple.periodic-monthly.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.softwareupdate_download_service.plist
    [killed]    com.apple.softwareupdated.plist
    [killed]    com.apple.spindump.plist
    [killed]    com.apple.tccd.system.plist
    [killed]    com.apple.wdhelper.plist
    [killed]    com.apple.xpc.smd.plist
    [killed]    org.cups.cupsd.plist
    20 processes killed due to memory pressure
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.sonos.smbbump.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    Jawbone Updater    Application (/Applications/Jawbone Updater.app)
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    CitrixICAClientPlugIn: Version: 11.2.0 [Click for support]
    iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
    Citrix Online Plug-in [Click for support]
    Flash Player [Click for support]
    UE Smart Radio [Click for support]
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 319.21 GB Disk used: 124.16 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 3.00 TB
        Total number of backups: 98
        Oldest backup: 2013-08-28 05:45:36 +0000
        Last backup: 2014-12-30 19:39:32 +0000
        Size of backup disk: Excellent
            Backup size 3.00 TB > (Disk size 319.21 GB X 3)
Top Processes by CPU: ℹ️
         5%    com.apple.WebKit.Plugin.64
         3%    WindowServer
         2%    sysmond
         0%    AppleSpell
         0%    com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
    41 MB    Finder
    41 MB    iTunes
    37 MB    Safari
    32 MB    com.apple.WebKit.Plugin.64
    32 MB    mds
Virtual Memory Information: ℹ️
    53 MB    Free RAM
    501 MB    Active RAM
    463 MB    Inactive RAM
    398 MB    Wired RAM
    78.46 GB    Page-ins
    3.04 GB    Page-outs
Diagnostics Information: ℹ️
    Mar 7, 2015, 12:41:34 PM    /Library/Logs/DiagnosticReports/Inkjet4_2015-03-07-124134_[redacted].crash
    Mar 5, 2015, 07:42:29 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-05-194229_[ redacted].crash

That certainly looks like a low memory issue, 2 GB ram is barely enough to run Mac OS X versions from Lion through Yosemite. The high number of Page Outs and killed processes show very high memory pressure.
Try adding memory, but be sure it is high quality, Mac certified memory such as that from OWC, http://www.macsales.com or Crucial, http://www.crucial.com

HT5037 Can someone please help me recover my pictures from iPhoto? I upgraded to the newest version of iPhoto and now I can't get to my pictures. I even downloaded the upgraded but I don't know what to do next.

I recently upgraded to the newest version of iPhoto. I used to have version 7, I believe. Now that I have updated I can no longer see my pictures. I downloaded the upgrader but I don't know what to do next. Please help!

Go to your Applications/ Utilities folder. Finder the upgrader app. Double click it to run it.

Hello, I have a Mac OS X, and can't seem to install the creative cloud, I get this pop-up message when I try Er is geen programma ingesteld om de URL 'aam://?passPhrase=QDdPo8BTHv975B1B1f0x3anMggUxp4allBf lsm629RgGXV22ocIlQfI9TMW5vkteaQquFNIFB1uDwU18Z268e

Hello, I have a Mac OS X, and can't seem to install the creative cloud, I get this pop-up message when I try
Er is geen programma ingesteld om de URL 'aam://?passPhrase=QDdPo8BTHv975B1B1f0x3anMggUxp4allBf lsm629RgGXV22ocIlQfI9TMW5vkteaQquFNIFB1uDwU18Z268e69Er6M8XCttQjvdYYdLJ9biyCRQF931 MyMPR0rGvrenZ0e2iougs4l9mlOAHDsfQEDOaqfVInflnZ9 FZSMc=' te openen.
So basically it said that I don't have a program to open it? I already had a trial version on my mac, but deleted it..

YasmineH your web browser is blocking the installation of the AAM Detect plug-in. I would recommend using a different web browser or installing through the Creative Cloud Desktop application. You can find additional details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

The original computer I installed lightroom 3 on, has crashed. I need to install it on my new computer and can't seem to figure out where to do that. Please help.

The original computer I installed lightroom 3 on, has crashed and I need to install it on my new computer. I can't seem to figure out how to do that. Please help?

Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Hi, i don't know what to do i´m desperate in the last few days had appeared brown spots all over one side of the charger and begin to appear on the other side, seem to be burns ....what can i do? :s

hi, i don't know what to do i´m desperate in the last few days had appeared brown spots all over one side of the charger and begin to appear on the other side, seem to be burns ....what can i do? :s.... its is the first time it happened this to my charger in my three mac i had ....

Hmmmmm....
Does it get overly hot when used?
Can't decide whether they are the product of overheating or merely that someone sprayed some product nearby, that was incompatible with the plastic.
Ok, si compraste y registraste el equipo, tus datos estan en linea y el proveedor verificara el estatus de la garantia a traves del numero de serie. Tambien lo puedes consultar aqui: https://selfsolve.apple.com/

My Mac is frozen. I can't seem to log out of safari so I may restart. I don't know what to do. Your help is greatly appreciated.

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