My mac is stuck on a white screen that doesn't have anything on it

My family uses a mac so we each have our own account. When I logged out of mine, the mac went to its white loading screen. Sometimes our mac is a little slow so I thought nothing of it. Two days later, it's still stuck on the white screen. Help!

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

Similar Messages

  • TS2570 My Mac stays stuck on the grey screen. Doesn't boot up. I've tried everything the shift key to safe boot still doesn't boot. I've tried the option key n only has one option to go into. please help. problem Is I bought off a friend so I have no disk

    My Mac stays stuck on grey screen. I've tried the option key. The shift keys. Nothing helps. The problem is I bought the computer off a friend and I don't have any disks. Any suggests would be great..

    Can you see a serial number anywhere? Don't post it here, just let me know if if you have it.

  • Turquoise screen that doesn't do anything

    Hi everyone!
    I've been reading these boards for a couple of days as I have an old iBook (G3--dual USB) well, it's not actually that old, it should still be working....
    It already had the logic board replacement.
    But apparently about 6 months ago it was having this problem where the screen would freeze if the computer was moved. Finally it just died one day. Now when you try to start it up it just has a turquoise screen with the apple and the spinny thing. Nothing else happens ever.
    I just realized that I have a semi-important document saved on that computer that I don't think I backed up (or maybe it was backed up on my work computer that died the same time and had to be wiped). I want to get that document off the computer!!
    Does anyone know what this might be? I'm totally fine with DIY repair...
    Or if you know a way I can get the file off the computer, that would be great too.
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    It sounds like the logic board may have failed again.
    http://www.apple.com/support/ibook/faq/
    You may be able to get the iBook to remain responsive in FireWire Target Disk Mode so you can retrieve your data by this method:
    If the iBook is on, shut it down and wait 30 seconds (or longer). Pick it up in your left palm to the left of the trackpad and squeeze the case there between your palm and left thumb as you push the power button and key combination to start up in FireWire Target Disk Mode. Do not let up the pressure on the case. Continue applying this pressure as you save your data to the other Mac. If you let up and the iBook dies or freezes, you will have to start over, allowing it to rest several hours or overnight before beginning again.
    Let us know how things go.

  • I dropped my iPhone 3G and now there is a white screen that will not go away.. what can I do to fix this?

    Okay so I dropped my iPhone 3G today and ever since it has been stuck on this white screen that has stripes on it. I have tried holding the home button with the up volume and the power button for a while and that didn't work. I also tried just the home button and the power button. I also tried taking it apart to see if something was loose but nothing was. PLEASE HELP I don't want to get rid of my iphone!

    Applecare+ for iPhone covers two instances of accidental damage for a fee of £49 per claim (in the UK).
    Becca2011 wrote:
    Okay so I dropped my iPhone 3G today and ever since it has been stuck on this white screen that has stripes on it. I have tried holding the home button with the up volume and the power button for a while and that didn't work. I also tried just the home button and the power button. I also tried taking it apart to see if something was loose but nothing was. PLEASE HELP I don't want to get rid of my iphone!
    If you don't have Applecare you can usually get a refurbished unit from an Apple Retail Store cut price - though they may not have any 3 models in stock and you may be 'forced' to upgrade to a 3GS.

  • McBook Pro Mac OS X 10.7.4 stuck on the white screen on shut down.

    I would appreciate help on this.
    When choosing to shut down my MacBook Pro it closes everything and then gets stuck on the white screen. Unless I press continuously the on button it just stays there...
    Any ideas what the problem might be?

    Just wanted to add my own insight to this thread. I do have the same issue.
    - I'm using a Macbook Pro 2011
    - I'm using OSX Lion with full disk encryption (That's FileVault I think)
    - I'm using Paralles Desktop Build 7.0.15094
    - I'm using alot of different development USB peripherals (routed to a Windows 7 virtual machine)
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  • My macbook pro is stuck at the white screen at start up...

    my mac is a 2011 13 inch macbook pro.
    i tried holding command+option+p+r and it kept on playing the chime and it was still stuck on a white screen
    please help!!

    Try a Safe Boot: http://support.apple.com/kb/TS2570
    If not use the Recovery:  http://support.apple.com/kb/HT4718

  • Mac will not boot up, white screen with turning gear for hours on end

    mac will not boot up, white screen with turning gear for hours on end

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 9
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 10
    Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 11
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 12
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • My macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on.

    my macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on. i don't know how to get it to progress past this loading page.

    Resetting your Mac's PRAM and NVRAM
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Reinstalling Mavericks, Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    If you are not using Lion, Mountain Lion, or Mavericks then use the following procedure:
    Resetting your Mac's PRAM and NVRAM
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

    My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

    Hi there Mpontari,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    -Griff W.

  • My computer is stuck on a white screen. What do I do?

    I have a 4 month old mac desktop that is stuck on a white screen.I already unplugged etc. and it does nothing. What do I do?

    See Gray screen, hold shift key upon booting, perhaps that can get you in and then backup your user files to a external storage drive (not timemachine)
    https://discussions.apple.com/docs/DOC-3046
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

  • My Mac is stuck on boot up screen

    The other day, I realized that I lost my admin password and I had already forgotten my master password a long time ago. So I searched up online and attempted to use the single user mode. After a failed attempt, I turned off my computer. So last night, I attempted going on but was stuck on the white screen with the grey apple an the loading circuit. Plus, there's a disc stuck in the drive and I don't have my utility disc. So I tried the fsck -fy and it said it made some modifications but everything was okay. I also restarted the pram but it was still stuck. Also, if possible, I'd rather keep my information. And I have a 10.6. Not sure exactly but I think it's a 10.6.2

    Have a look here for things to try, if you haven't already:
    http://support.apple.com/kb/TS2570
    Even though the Mac isn't booting at the moment, try holding down the mouse button whilst attempting to boot - the stuck disk might eject.

  • My mac book pro retina has white screen after login in both users !!!! Don't know what to do

    It was working fine till night.
    Next morning I tried to log in and white screen appears. Cant see anything except cursor.
    I have been getting message of " start up disk is full" from last week or so.
    Please let me know if anybody knows how to resolve it!!!
    Thanks

    Welcome to Apple Support Communities
    You need more free storage. If your Mac is frozen, hold the Power button until it turns off.
    Then, hold the Shift key while your Mac is starting to start in safe mode. Safe mode will allow you to access into Mac OS X and delete or move data, so you can use Mac OS X in normal mode again.
    After logging in, the only thing you have to do is to look for files in your user's folders and delete or move them to an external drive. You can also see what categories are taking more space in  > About this Mac > More Info > Storage.
    When you have finished, restart and see if you can log in

  • When I open the settings and messages of the iPhone 4s I get stuck in a white screen, what should I do? the keyboard to open there is minute, I can not open the settings in any way.

    when I open the settings and messages of the iPhone 4s I get stuck in a white screen, what should I do? the keyboard to open there is minute, I can not open the settings in any way.

    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray BEFORE doing the reset.

  • My mac starts up in a white screen with a loading bar and a loading circle please help

    My mac starts up in a white screen with a loading bar and a loading circle please help

    I do hope you have recent backup, because it look like your hard disk is failing. You can start up in Recovery Mode, and run Disk Utility to see if the disk can be fixed:  OS X: About OS X Recovery - Apple Support

  • On start up my Mac Book Pro shows a white screen with a spinning wheel. I have tried starting up with the Snow Leopard disk - all I get is a blue screen. I guess that this is a major repair job??????

    On start up my Mac Book Pro shows a white screen with a spinning wheel. I have tried starting up with the Snow Leopard disk - all I get is a blue screen. I guess that this is a major repair job??????

    If you have the exact same problem - take the computer to an Apple store or an AASP.  Whichever is more convenient for you.  If you have AppleCare call them!

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