My Mac is under apple care and it's not responding. I am in brazil, where do I go?

I am studying in brazil and my laptop has stopped working :( I have apple care but don't know where I can take it in brazil to have it fixed unfortunately :( please help!

Similar Messages

  • A cd is blocked in my 3 month old Mac, still under Apple care. Apple said that to mend the Mac they need at least 3 to 10 days. I work for a media company and i ALWAYS use it. IS APPLE MENT TO GIVE ME A MAC while mine is mending? Thanks for your help.

    As in my initial Question: A cd is blocked inside my mac, doent come out. My mac is still under apple care and its 3 monts old. iI ALWAYS USE MY MAC SINCE I WORK FOR A TELEVISION MEDIA COMPANY. SO IS Apple MENT TO GIVE ME ANOTER ONE WHILST MINE IS MENDING??
    PLEASE HELP ME OUT!
    thanks you for your time
    Kind Regards
    Mattia

    Please be advised that we are individual users just like you.  I understand and appreciate that you use your MBP in a vocational environment and evidently it is critical for you to have a functioning MBP at all times.  Unlike some car dealers, Apple does not have a 'loaner' program.
    You may be able to talk the local Apple store to lend you one, but they are under no obligation to do so.  As BobTHeFisherman suggests, the only reasonable solution for the current situation and possible future ones, is to have a backup MBP, ready to be used if the primary one fails. 
    Even if you got a 'loaner', I question the practicality of setting it up and transferring data in a timely manner that would enable it to be used for your job.  The quick and temporary solution to you situation is to purchase an external DVD drive that can substitute for the internal one with the entrenched CD.  This should permit you to continue your work uninterrupted with all functions of your MBP still at your disposal.
    Ciao.

  • HT1555 My Apple TV wasn't working so I returned it. I kept the same remote from my previous Apple TV and it's not responding to it. What should I do?

    My Apple TV wasn't working so I returned it. I kept the same remote from my previous Apple TV and it's not responding to it. What should I do?

    Don't you have 2 Apple remotes now?
    Either way, hold menu and down key together for 6 secs and that should fix it unless the remote is broken or battery is flat.
    AC

  • Hii everyone,I am using mac os 10.8.3 and its getting not responding every time.

    Hii guys ,I am using ma os 10.8.3 and my finder is getting not responding all the time ,I can hardly use the finder for 2 min and it gets jammed.after a few days vlc player,then safari and its continuing .Now i even cant open the Launch pad and the applications are not even visible to me..
    I tried all the possibilities like Pram set ,repairing the disks and every sort of process i know .so please help me out with it

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Hello there I have Mac Pro I broked my secreen but it still under apple care so the going to fix it or change it ?

    hello there
    I have Mac Pro I broced the screen but it still under apple care so I just want to know if they going to fix the secreen or change hole the Mac Pro?

    Mac Pros are towers and have no monitor. A MBP does have a screen, but unless the screen damage was a manufacturing defect, Apple will not cover the damage under your warranty. But they will fix it at your expense.

  • HT203177 I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo

    I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

    I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

  • If i have apple care and i got my computer under as year ago is it still coved under insurance if i cracked my screen

    if i have apple care and i got my computer under as year ago is it still coved under insurance if i cracked my screen

    applecare doesnt cover damage unless is is caused by a manufacturing defect.

  • How do we make sure our Mac book pro is covered under apple care?

    How do we make sure our MacBook Pro is covered under apple care?

    Or check here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Ciao.

  • 3rd party RAM covered under Apple Care?

    hey all,
    i just got a new MacBook and am planning on upping the RAM to 2 Gigs. I know that if you buy the RAM from Apple and you have the Apple Care Protection Plan on your computer, the Apple RAM you install is also covered for the duration of the plan. I have Apple Care for my new MacBook and i'm wondering if 3rd party RAM would be covered under AppleCare of it it HAS to be Apple RAM. Is it worth the extra roughly $400 to have 2 Gigs from Apple and have it covered under Apple Care? If not, what are some recommendations for reliable 3rd party RAM? is there a certain brand that is hands down the best? thanx very much!
    David

    David,
    AppleCare only covers hardware that you purchase from Apple. If you have problems with your RAM later on, that's between you and the company you bought it from.
    Thus, if you buy third-party RAM, it's important to buy a good product from a reputable company (and to keep the RAM that came with your machine, in case you ever have to return the machine to the state it was in when you bought it from Apple, to return it to Apple for service should they request that.)
    Only you can decide for yourself whether it's worth it to you.
    I decided that it was not worth the extra money to buy RAM from Apple, and bought and installed 2GB of RAM on my own. It was easy, as long as you follow the directions from Apple's MacBook support site (there are PDF downloads explaining how to do maintenance on your MacBook, and RAM is considered a user-replaceable part.)
    I have had a very good experience buying and installing third-party MacBook RAM from Small Dog Electronics; others on this forum have recommended OtherWorld Computing (OWC.)
    Patriot and Crucial also seem to be well thought-of memory vendors.
    MacBook 1.83 Ghz/2GB RAM   Mac OS X (10.4.7)   Parallels Desktop (Mac OS X / WinXP) user; XP & Ubuntu Linux on other PCs

  • I purchased I phone 5 from USA covered under Apple care  . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

    I purchased I phone 5 from USA covered under Apple care  . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

    Is there an "APPLE STORE" in India or you just went in a reseller store?
    There is a replacement program for sleep/wake button for free. Just look for an Apple Store and make a reservation at Genius Bar.
    I have an iPhone 5, bought in Dubai U.A.E.
    It is a US model (model A1428) which is different of the model use here in Italy/Europe
    My serial number is qualified for battery replacement program.
    I thought the Apple Store wouldn't repair my phone because I bought it from another country , a different model and it is already out of warranty.
    The Apple store's staff just checked if my iPhone's serial number is eligible for the program and he replaced the battery for free today.

  • HT1941 is the power adapter covered under apple care?

    mine seems to have frayed over time. The computer is still under apple care.

    Welcome to the Apple Support Communities
    If it came with your Mac, it's covered by AppleCare, so Apple will replace it for free if the power adapter is broken

  • Is the power adapter covered under Apple Care?

    I wrap the cord on my power adapter about twice per day going between home, school, and work. Consequently, the power cord has begun to fray where it comes out of the white power supply. Is a replacement power supply covered under Apple Care?

    Dorianj,
    I would be interested to hear what Apple says regarding warranty coverage for your power supply. I had a slight, but annoying, problem with my Powerbook G4 adapter where the two-pronged wall adapter would not stay rigidly straight in the wall socket. Result was that it would slide out of the wall socket and lose its connection. I called Apple under my extended Applecare warrantly and they said that a replacement (only $10 anyway, but still...) was not covered as the problem was related to my use and handling. The tech on the phone conceded that if I had said that the adapter wasn't working it could have been replaced under the warranty. Of course he said he couldn't change the information on my "case" once that was entered.
    Hope this experience is hellpful and please post back on your results.

  • Will apple replace this under apple care?

    Hi,
    I have apple care and was wondering if if would cover a new battery as it is under performing and its been properly maintained. the stats are below:
    MacBook pro, 13". Late 2009 model. (integrated battery)
    Age: 13 Months
    Cycles: 252
    Capacity: 80%.
    I have read that apple have said that at 80% this macbook should have 1000 cycles!
    Thanks,

    at 80% capacity, you might struggle. When mine was a just over a year old, I took it in to get it looked at. Had 112 cycles and was at 75% capacity or there abouts. He said they dont normally replace batteries, but since mine was so bad after such a short period, he would do it.
    I reckon you could get it get it replace, but you would have to talk the guy round to it. And if at first you dont succeed, come back and try with another guy
    Nowadays (I'm out of warranty by a few years) I just dont bother with my battery. Its shot, but I can live without it. Its capacity now is 12% and it last 4 minuets off power before the laptop just shuts down without warning. But I hear there's some cheap alternatives on ebay.

  • Is my stuck trackpad covered under Apple Care?

    I spilled food on my trackpad last night and now it's stuck! Is this covered under Apple Care? I know water is not but I'm not sure if food has the same policy.

    Accidental Damage isn't covered under Applecare. Unfortunately, no.

  • Whats does mac book pro apple care exactly over? everthing but lost or stolen?

    mac book pro apple care exactly over? everthing but lost or stolen?

    It's hardware coverage of factory defects to three years from the date of purchase of the machine + phone support.
    You can buy it within the one year standard warranty, but it's still only three years max.
    Doesn't cover software issues, data recovery, user damage, accidents or thefts.  OS X may be reinstalled in the repair process but really doesn't count as fixing software issues.
    It's sort of mandatory, as eventually one will upgrade OS X and a firmware update can brick a logicboard by exposing unknown flaws or drivers for video cards causing issues.
    Never upgrade OS X without AppleCare in place as Apple has multiple points of potential failure on the logicboard, the parts are not more seperated like on PC's and thus cheaper to fix.
    A new logicboard out of applecare is prohibitive, you'll be better off buying a new machine.

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