My mac isnt recognizing my printer after new modem installed

We got a new modem and now my mac doesnt recognize my HP Envy 4500 wireless printer.  I have reinstalled the printer several times and it works for about 2 min then it says offline. Even when I reinstall it doesnt appear on the list of available printers and I have to use the set up wizard for my computer to find it.  I have done all the mac updates and have all the right drivers.  Our non mac computers still work fine and mine did too until the new modem.  Any suggestions?

Hi @nmoff,
Welcome to the HP Forums!
I noticed that you are getting the error message "The system cannot find the specified file".  When reinstalling your HP Photosmart c6180 on Windows 7. I am happy to help!
Please take a look through this post, Re: Install Error "The system cannot find the file specified" (hpzprl40.​exe). (Even though it's for Windows 8 and a different printer these steps will work for you as well).
Hope this resolves your issue, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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