MY mac mini shut down unexpectedly and now it won't restart properly

My mac mini shut down unexpectedly.  When I restarted it the screen turns blue and a box pops up that advises "Finder quit unexpectedly".  It gives me an option to ignore, Report, or Reopen.  The cursor works, but none of those button work.  I'm stuck on this screen.  I tried all the support suggestions with no luck.  What else can I do?

The "worm" as you call it is usually referred to as a Thermometer progress bar. It is showing that your Hard Drive cannot be mounted, and a Disk Utility (Repair Disk) is taking place. If not successful, your Mac will shut down, since it cannot be started up successfully.
You have unresolved Damage to the Disk Directory.
If you do not have Backups, making them should be Top Priority.
Otherwise, boot your Mac from an alternate Boot Drive. If you do not already have one, buy a drive to replace the Internal Drive currently inside your Mac, and an External enclosure to run it in. Install Mac OS X on it and boot your Mac from the fresh Install.
Then you can attempt to repair or salvage from the old drive at your leisure, using the full power of Mac OS X to do so. When your situation is stable, swap the Internal and External drives.

Similar Messages

  • My imac shuts down unexpectedly and now a fan is running??

    Hello,
    I have been working on my iMac all morning and it shut down twice within a half hour and I had to press the start button on the back to get it going again. Now their is a loud fan running and I have no idea what is going on. Help much appreciated. Thanks in advance!

    Hi ebeugs,
    Thanks for visiting Apple Support Communities.
    If your iMac shut down unexpectedly, and the fan is running unusually fast or loud, you may need to reset the System Management Controller.
    I recommend following this troubleshooting method:
    Before Resetting the SMC
    Try each of the following steps in this order before you reset the SMC.  Test the issue after completing each troubleshooting step to determine if the issue still occurs.
    Press Command + Option + Escape to force quit any application that is not responding.
    Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
    Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
    Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
    If the iMac unexpectedly shuts down again, or the fan continues running unusually fast or loud, follow these steps:
    Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    You can find these steps and more information about resetting the SMC here:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/HT3964
    Best Regards,
    Jeremy

  • Mac Mini shuts down unexpectedly

    OS X Yosemite 10.10.2
    Been having issues for the past few months, (oh, who am I kidding, it's been over a year) where Safari gets "hung up", spinning ball of death, blah blah blah. I've made sure to not install any weird apps that are not Apple approved, I have enough memory, I have Norton Anti-Virus, I have ClamAV and I clear out my history and data every evening, but suddenly she's going through menopause, or so it seems. ClamAV has discovered a gazillion Phishing and Trojans in my emails, so I enabled Fire Vault. Since I did that, this has happened at least 3 times in the past few days. I'll be in the middle of an important document, or cleaning out my email boxes from Mail when all of a sudden, screen goes blank. There is no chime, but a message pops up in several languages that says: "Your Mac had to restart unexpectedly" or something of that nature. When I sign back on this is the error report -
    Anonymous UUID:       806A3201-5F4A-EFD6-2851-0263EB5B357C
    Sun Apr 12 16:47:58 2015
    *** Panic Report ***
    panic(cpu 3 caller 0xffffff800581a46e): Kernel trap at 0xffffff7f863d6845, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000006163, CR3: 0x0000000011981014, CR4: 0x00000000000626e0
    RAX: 0x00000000ffffffe4, RBX: 0xffffff80685db0b0, RCX: 0x0000000000006163, RDX: 0x000000000000002f
    RSP: 0xffffff80685dafb0, RBP: 0xffffff80685db3e0, RSI: 0x0000000000000000, RDI: 0xffffff7f863d7200
    R8:  0x0000000000006163, R9:  0x000000000000001c, R10: 0xffffff801390be81, R11: 0xffffff801390be21
    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00000000fffffffd, R15: 0xffffff800d8e5280
    RFL: 0x0000000000010286, RIP: 0xffffff7f863d6845, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000006163, Error code: 0x0000000000000000, Fault CPU: 0x3
    Backtrace (CPU 3), Frame : Return Address
    0xffffff80685dac60 : 0xffffff800572fe41
    0xffffff80685dace0 : 0xffffff800581a46e
    0xffffff80685daea0 : 0xffffff8005836683
    0xffffff80685daec0 : 0xffffff7f863d6845
    0xffffff80685db3e0 : 0xffffff7f863e6139
    0xffffff80685db410 : 0xffffff7f863e527a
    0xffffff80685db890 : 0xffffff7f863e4162
    0xffffff80685db8e0 : 0xffffff7f863df3a0
    0xffffff80685dba80 : 0xffffff8005d358fa
    0xffffff80685dbad0 : 0xffffff80059454b6
    0xffffff80685dbb10 : 0xffffff800595c20a
    0xffffff80685dbd80 : 0xffffff80059516fb
    0xffffff80685dbf50 : 0xffffff8005c4b386
    0xffffff80685dbfb0 : 0xffffff8005836e86
          Kernel Extensions in backtrace:
             com.apple.kext.AppleMatch(1.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffffff 7f863d5000->0xffffff7f863d9fff
             com.apple.security.sandbox(300.0)[0DA39A0A-5AF4-3696-B397-8FA104465BC4]@0xfffff f7f863da000->0xffffff7f863f0fff
                dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[B28E0B3E-38DF-380A-94C5-8FE108 57152B]@0xffffff7f863c8000
                dependency: com.apple.kext.AppleMatch(1.0.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffff ff7f863d5000
    BSD process name corresponding to current thread: soagent
    Mac OS version:
    14C1514
    Kernel version:
    Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64
    Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E
    Kernel slide:     0x0000000005400000
    Kernel text base: 0xffffff8005600000
    __HIB  text base: 0xffffff8005500000
    System model name: Macmini5,1 (Mac-8ED6AF5B48C039E1)
    System uptime in nanoseconds: 51103467901342
    last loaded kext at 4772333520260: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f86368000, size 393216)
    last unloaded kext at 32755926531518: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f86650000, size 65536)
    loaded kexts:
    com.symantec.kext.SymAPComm 12.7.1f4
    com.symantec.kext.fw 5.3.1f4
    com.symantec.kext.ips 3.10.2f23
    com.symantec.kext.pf 5.7.1f4
    com.symantec.kext.internetSecurity 5.4f4
    com.apple.filesystems.smbfs 3.0.0
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.driver.AGPM 100.15.5
    com.apple.driver.ApplePlatformEnabler 2.1.7d1
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 269.25
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelHD3000Graphics 10.0.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleLPC 1.7.3
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.driver.AppleMikeyDriver 269.25
    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleIRController 327.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.0
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleAHCIPort 3.1.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard 176.2
    com.apple.driver.AppleHIDKeyboard 176.2
    com.apple.driver.IOBluetoothHIDDriver 4.3.2f6
    com.apple.driver.AppleMultitouchDriver 262.33.1
    com.apple.AppleGraphicsDeviceControl 3.8.6
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 269.25
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOSurface 97.0.1
    com.apple.driver.AppleHDAController 269.25
    com.apple.iokit.IOHDAFamily 269.25
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.iokit.IOBluetoothFamily 4.3.2f6
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.IOPlatformPluginFamily 5.8.1d38
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleUSBAudio 295.23
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
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    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471.10.6
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    com.apple.iokit.IO80211Family 710.55
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    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
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    com.apple.driver.AppleFDEKeyStore 28.30
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    Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
    1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
    It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
    The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    ☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    ☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    ☞ It can easily be disabled or overridden by the user.
    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
    The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
    Software from an untrustworthy source
    ☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
    ☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    ☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
    ☞ High-priced commercial software such as Photoshop is "cracked" or "free."
    ☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
    Conditional or unsolicited offers from strangers
    ☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    ☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    ☞ You win a prize in a contest you never entered.
    ☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
    ☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
    ☞ Anything online that you would expect to pay for is "free."
    Unexpected events
    ☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
    ☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    ☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    ☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
    7. Never install any commercial AV or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
    Why shouldn't you use commercial AV products?
    ☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
    ☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    ☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
    ☞ Most importantly, a false sense of security is dangerous.
    8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
    Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
    You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
    10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

  • Microsoft office shut down unexpectedly and now nothing will open word, excell, powerpoint... How do I fix this?

    Mircosoft word close unexpectedly on me.  I tried to open other microsoft programs and now it is saying that it can't be opened.  I tried deleting the microsoft office folder and reinstalling microsoft office but it wont let me do that either.  Help I am a teacher and use my compture all the time.
    Thanks

    This is just an add on to what rkaufmann87 has given you.
    There are many users that are upset with the fact there software No Longer works after Installin Mavericks.
    Here are some facts for you to  ponder when you go to the Microsoft Web Site.
    Apple released the BETA Version of Mavericks weeks before it was released.
    Apple does this whenever they release a new operating system so that the developers of the 3rd party sofware will have a seamless release of there Operating System.  It appears that someone at Microsoft was sitting on there thumbs when this beta was released to them.
    So at this point all you can do is get on Microsofts web site at take your stresses and your anger on them.
    Cheers
    Don

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    Cheri

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    Welcome to Apple Support Communities
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  • Oct 22, 2013 11:58 PM downloaded 10.9  all well 'til I get desktop and can't enter my password, message of error, and it shuts down:  reboot and error reappears"your computer     restarted because of a problem. touch any key.....etc'  75-yr-old needs guid

    Oct 22, 2013 11:58 PM 
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  • Downloaded 10.9  all well 'til I get desktop and can't enter my password, message of error, and it shuts down:  reboot and error reappears"your computer     restarted because of a problem. touch any key.....etc'

    downloaded 10.9  all well 'til I get desktop and can't enter my password, message of error, and it shuts down:  reboot and error reappears"your computer     restarted because of a problem. touch any key.....etc'  75-yr-old needs guidance.........thanx
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