My mac mini will not recognize my iphone

I can't seem to get it to recognize my iPhone.  I have tried all the steps on the support page, but nothing.  My iPhone is disabled because I changed my password and forgot it.  I need to reset the phone, but can't because my mac won't recognize it.

That's about the only options I know of. You ARE using a USB port on the Mac, and not a hub. And you don't have an antivirus, I hope. All I can suggest now is take both the iPhone and the mini to an Apple store and see if a genius can solve it.

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