My mac stops at the white apple screen
my macbook pro stops at the white apple screen and wont move
Which version of OS X are you running? Which model MacBook Pro (e.g., "15-inch Late 2011") do you have?
See -> https://discussions.apple.com/docs/DOC-5431.
Clinton
Similar Messages
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My iPad jumps from the start screen to the white apple screen every 2 to 3 seconds. Turning it off or resetting it does not work. The restore from iTunes will not work due to the fact that I need to click off Find My Devise before I can restore...I can't get in to click that off.
Any ideas?FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again. -
my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
So today my iPhone decides to go into recovery mode on me randomly so I plugged it into my Macbook right away, but it wasn't showing up in iTunes so I did a quick internet search as to why that could be. On the Mac support forum I found instructions stating I should make sure I had the current verison of iTunes on my computer, turns out I had been putting off an Update because I didn't like waiting for it to restart n so forth. So I clicked my boucning update friend at the bottom of my screen and it started checking for updates, the bar got maybe a quarter of the way up and then stopped moving all together, I thought something was wrong so I clicked cancel and tried again. The same thing happened so I clicked cancel and went back to the Internet to find more help on my problems. I found yet another forum saying this solution was simple, restart the computer. So i clicked my little apple at the top and pressed restart and that has been the last thing I got to do on my computer because when it restarted it got past the White Apple logo screen and went on to a Blue screen which quickly turned a darker shade and had the loading circle, then back to the previous blue screen, then right back to the darker one. This process it repeated several times and I can't for the life of me figure out what to do. Please someone have a simple answer to this that I haven't Already tried, I have already tried safe mode and it just doesn't work for me. Please please help I need my computer for class it has all my notes and a paper I was doing, not to mention my iphone is still in recovery mode, even when I can get to another computer to fix that I need all the back up files off of my macbook to restore it to what I know it as and not default.
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
My mac is stuck on white apple screen
My mac is stuck on the white screen with the apple on it but then it goes to a gray screen that overlaps the white one the gray one has a power symbol on it and says to turn computer on and off. I have tried it many times and it still wont start working.
Hello,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions. -
Mac stuck on the grey apple screen startup? Follow these steps to re-boot....
So today I had a little scare with my Macbook. It was stuck on the grey apple startup screen with the loading icon. Switching it on and off did nothing and neither did waiting. I did a lot of browsing to try and find a solution but all the forums ended in 'looks like thats the end of my mac' or 'I think i've lost everything' or 're-install Os' blah blah etc. I DID NOT WANT TO LOSE ANYTHING!!! and I'm guessing neither do you! Ok so enough talking, in the end I found a solution which worked perfectly for me and I did not lose anything!!!!!:
Step 1
If the Mac is on switch it off.
Once it is off, switch it on again but this time as soon as you press the power button to switch it on, hold down the Apple cmd key + S.
Hold this down untill the 'safe boot' screen appears.
A black screen with white writing should now come up.
Step 2
Once the screen has loaded, at the bottom type:
/sbin/mount -uw /
[press enter]
then type:
chmod 775 /
[press enter]
then type:
exit
this re-boots the mac. As soon as you have done this the mac should load up again as normal!! Voila!!!
Hope it helps!Someone suggested this to be risky. worked for me but DON'T DO IT WITHOUT RESEARCHING FIRST and if in doubt CALL APPLE!!!!!
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Please help me..
What can I do to get my laptop up and running again?See if this helps:
http://support.apple.com/kb/TS2570
Ciao. -
It's just a white screen with the apple logo. It doesn't move from this screen regardless of how long it's on. The charger is showing a green light. It was amber before I let it fully charge. I've tried turning it on with and without it plugged in. I hear the hard drive start up when I turn it on. And the caps lock light turns on when I hit it. Any suggestions? Help please.
Start your MBP holding the OPTION key. This should show two HDD icons. Select the one on the right, the RECOVER icon. This should display a four option menu. Select Disk Utility and repair the disk.
If no success, the the only other avenue is is a reinstall of the OS.
Ciao. -
what procedures do I need to follow to get my phone up and running? I had a similar experience last year with my iPad 2 and had to reload everything, except I wasn't doing an upgrade at the time. When I plug my 4s into my charger the screen shows the connector and iTunes logo. I have tried to reboot several times without success.
Correct. Everything is already lost if it's in recovery mode. You can restore a backup after restoring the phone.
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Please help!
Make an appointment at an Apple store...not covered under warranty...hope all that's wrong is a failed hard drive. Do you have a backup?
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What should I do to try and restore this phone???
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
Mac Pro (early 2008) No chime, pixelated white apple screen
My Mac Pro (early 2008) stopped working this morning. It was working fine yesterday, but did not start today.
i Press the power button, and there is no chime. The fan whirls around and the cd disc drive makes a noise. The startup screen shows up with Pixelated black bars across the whole screen.
this his stays onscreen, freezes for a few minutes, then restarts And continues the cycle of freezing and restarting.
iI've tried to reset the smc and pram and that hasn't done anything.
i've cleaned the inside of the computer, checked the RAM and graphics card, they seem to be in good working order.
does anyone know what's wrong with it?Hi BDAqua
i tried safe boot. The white apple screen still comes up pixelated but with a grey loading bar at the bottom. Once the bar has loaded fully, nothing happens. it stays frozen on that screen until I have to force it to shutdown by pressing and holding the power button on the front of the tower.
i Tried holding the alt key. It brings up the devices, the screen is still pixelated. Pressing either one of the disk drives, didn't do anything new Unfortunately.
https://mobile.twitter.com/SundeepToor/status/559966340883415040/photos
hopefully you can see what my screen looks like in the link. -
G5 mac wont boot up past white apple screen
My kids mac wont boot up past the white apple screen. I can here everything running but the monitor starts to get all static and scan lines with a reddish tint to it. I tried the commandoption+pr but it still wouldn't boot-up past the white apple screen. Not sure what else to do. Any help would be greatly appreciated. Thanks in advance
Hi there Peter,
Not cheap anyway you look at it sorry, professional Data Recovery being the most expensive.
Unfortunately, Disk Utility can't fix all that much, and the only other Apple Options are erasing the HD, or installing OSX to a second drive, then using Migration Assistant to move stuff over to the new HD.
If Disk Utility or fsck should fail to repair it, your best bet is DiskWarrior from Alsoft, you'll need the CD to boot from if you don't have another boot drive...
http://www.alsoft.com/DiskWarrior/
Your best bet is DiskWarrior, you need the CD/DVD though.
http://www.alsoft.com/DiskWarrior/
But others that may work…
Drive Genius 2…
http://www.prosofteng.com/products/drive_genius.php
TechTool Pro 4…
http://www.micromat.com/index.php?option=com_content&task=view&id=31&Itemid=83
Data Rescue II...
http://www.prosofteng.com/products/data_rescue.php
This one would require another HD with plenty of space to recover to.
You should use another Boot Disk or other Mac with this one in Target mode to do the recovery.
They have a free demo to see what it could recover. -
MacBook Pro (late 2011) stuck at white Apple screen.
Hi all. My MacBook Pro 13 inch (late 2011) is giving me the same problem over and over again.
Few months ago, I had sent it to Apple for repair due to faulty HDD. Now the same problem happened again. The MacBook will stuck at the white Apple screen with the circle turning when attempting to switch on.
However, Apple had just replace a new HDD and why it's still happening again?
Can anybody here please assist to advice me what is making my Mac unable to start up, stuck at the white Apple screen, even after replacing a new HDD?
Thank you!Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
G5 wont boot past white Apple screen.
To anybody that may have some advice. I hadn't used my power mac in about 4 days then when I turned it on last night it wouldn't boot past the white apple screen. I still have the chime my fans and processor still spin up. I tried resetting the SMU, and I also took out 3rd party ram I had installed and tried booting up to see if that was the problem. I'm prepared to take it to the apple store, I just thought somebody might have some advice before I take it there. So again when I boot up it reaches the white screen with the grey apple and then it just gives me the little grey spinning dial and just spins and spins. Thanks in advance to anybody with any advice.
Dual 2.0 GHz Power mac G5 Mac OS X (10.4.8)Well first I booted holding option and it just booted into target disk mode or something like it, a screen that would allow me boot from a different drive if I had one that was formatted with Tiger. So then I rebooted holding >shift and OPtion. And it kernel paniced, it said it didnt have the driver for this version Tiger 7,2 or something along those lines and then it gave me apples screen of death asking me to restart.
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