My mac will not restore

when i goto disk utility then the erase after i ahve clicked on the mac hd the drop downs wont highlight to let me erase i am selling my mac and just want to restore to factory settings

You cannot erase the boot volume. You have to boot with either another boot volume, the recovery HD (CMD+R), or an install disc.

Similar Messages

160G iPod classic Will NOT restore

160G iPod classic Will NOT restore
Timeline:
1. iPod freezes
2. restart
3. everything gone from device_ creating appearance of factory settings having been restored.
4. plug into computer.
5. computer says it cannot recognize iPod because formatless
6. computer says initialize iPod
7. I initialize iPod
8. iTunes says iPod corrupt and to try disconnecting & reconnecting from computer. iTunes also says that if that doesn't work, to restore the iPod.
9. disconnect, reconnect, FAIL.
10. restored iPod. Followed all computer prompts for admin codes &c.
11. computer says iPod is restored & rebooting_ iPod screen begins to alternate between the screen that says "Connected: Eject before disconnecting" with the connection plug icon for about a minute_ and the "Syncronizing: Do not disconnect" screen with the spinning dual arrow icon for about 10 seconds.
12. Leave iPod alone for an hour.
13. come back to surmise that iPod is stalled somewhere in the finishing of the restore process.
14. Try repairing/restoring iPod through disc utility.
15. Same shenanigans that followed the restore through iTunes.
16. Try restore through iTunes Again.
17. Shenanigans begin again & go on for several minutes until iTunes magically goes to the screen that asks you if you want to automatically sync all muisc &c. I tell it no.
18. begin to try loading things I want into the iPod.
19. Everything freezes again after 2 songs.
20. Force quit iTunes when it won't respond.
21. try to reboot iTunes & can't.
22. Eject iPod
23. iPod ejects, but restarts itself & asks me to choose a language . . . I dread that I am back to square one.
24. Miraculously, with iPod disconnected, iTunes boots up again.
25. Heave a great sigh, reconnect iPod to see what happens & continue accumulating frustration like a windowsill accumulates dead bugs.
26. iTunes issues ultimatum: "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod. "
27. Scream in my head. Mash face into keyboard. Type timeline item 26 and so on . . . Mentally prepare to start over.

For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes and click “Restore”

Ipod classic will not restore and will not work after many attempts

I have purchased and replaced 3 ipod models, This is my third one (80GB ipod classic) and with out fail after 1 year and 2 months after buying it, it stopped syncing with my itunes and now after 5 attempts to restore it will not restore and will not work. I am sick of this and find it preposterous. What is wrong with ipods..? what is wrong with my recent one?

I have tried to restore via itunes and I still get the same message on the Ipod after many many restore attempts."Use iTunes to restore" with the picture of a plug on the screen and then it just shuts down. Exactly 1 year and 2 months after I purchased it as was the previous Ipod I had in 07.... what is going on?
Are ipods not made to work with both macs and pc's? it seems they just shut down after a while
what can I do?

Firefox is repeatedly DESTROYING my website Bookmarks; will not 'Restore' ANY Bookmarks

Firefox is repeatedly DESTROYING my website Bookmarks; will not 'Restore' ANY Bookmarks!!
This has happened several times in the past week (late-June, 2014)
This is OUTRAGEOUS, CYNICAL, SADDISTIC, INCOMPETENT, MEAN-SPIRITED - on Firefox-Mozilla's part. "Educated guesses" are yet more  YOU--consumers crap that is not at all intended to help consumers.
I have twittered and facebooked this outrage
''Edited by a moderator due to language. See the [http://support.mozilla.com/kb/Forum+and+chat+rules+and+guidelines Rules & Guidelines] .''

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After 10.5 upgrade Mac will not boot from hard drive

I just upgraded to 10.5 Leopard but my mac will not boot from the hard drive even after selecting my hard drive as the startup disk. The mac will start to boot but will cut itself off before the boot is complete. I have to leave the Leopard disk in the mac and hold down C to get the mac to turn on but it only allows me to install the software again.

instead of archive and install you might first want to try restoring your system using TM to some time point before your failed 10.5.1 upgrade. Then try upgrading to 10.5.1 again. I would suggest downloading the full 110 MB upgrade and installing it manually rather than doing it through the software upgrade menu.
You can download the upgrade here:
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1051update.html

Hi, my iphone 5 will not restore through iTunes. Error codes 2001 and 2006 appear. Please help.

Hi,
My iPhone5 will not restore through iTunes. Error code 2001 appears and once I received error code 2006. Please help?

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

TS4036 My camera roll will not restore from iCloud after updating my iPhone 4 to iOS 6. It shows I have 1.7 gigs of photos stored on camera roll but none are appearing on my phone. Everything else restored from iCloud.

My camera roll will not restore from iCloud after updating my iPhone 4 to iOS 6. It shows I have 1.7 gigs of photos stored on camera roll but none are appearing on my phone. Everything else restored from iCloud. When I go to iCloud.com my photostream is not there.

A response I put together from another post. Also going into iTunes and choosing to sync phone to iCloud then back "this computer" sometimes works.
First thing.. Stop where you are. Don't try to sync, update, hard reset, iCloud... Just stop.
Check on your phone under 'SETTINGS' 'GENERAL' USAGE'. It should show some value for PHOTOSTREAM. Also, connect to iTunes and you will notice at the bottom of your phones summary page that there is a large amount of 'OTHER' data.
I used third party software called iExplorer (formerly iPhone explorer). In this program you select 'MEDIA FOLDER', then 'DCIM'. In the various apple folders (IE: 101APPLE) you should be able to preview your photos and copy them to your desktop.
From there sync them back to your device through iTunes or whatever method you use.
There is a simpler solution I'm sure, which may involve using iExplorer to delete some .plist files then restart the phone and let it rebuild. I'm going to try it myself AFTER I've finished copying all the photos to my MAC
Hope this helps.

Mac will not boot up, white screen with turning gear for hours on end

mac will not boot up, white screen with turning gear for hours on end

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My mac will not shutdown or restart. Any help?

My mac will not shutdown or restart, it goes to a grey screen and just hangs there, I have left it overnight and when I have a look in the morning it is still hanging on the grey screen. Any help?

Zap the PRAM and reset the CMS
A small amount of your computer’s memory, called “parameter random-access memory” or PRAM, stores certain settings in a location that OS X can access quickly. The particular settings that are stored depend on your type of Mac and the types of devices connected to it. The settings include your designated startup disk, display resolution, speaker volume, and other information.
Shut down the computer.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Immediately press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until the computer restarts, and you hear the startup sound for the second time.
Release the keys.
Resetting PRAM may change some system settings and preferences. Use System Preferences to restore your settings.
How to Reset Your Mac's SMC
The method for resetting your Mac's SMC depends on the type of Mac you have. All SMC reset instructions require shutting down your Mac first. If your Mac fails to shut down, try pressing and holding the power button until the Mac shuts down, which usually takes 10 seconds or so.
Mac portables with user-removable batteries (MacBook and most MacBook Pros):
Shut down your Mac.
Disconnect your Mac portable from its MagSafe connector.
Remove the battery.
Press and hold the power button for at least 5 seconds.
Release the power button.
Re-install the battery.
Reconnect the MagSafe connector.
Turn your Mac on.
Mac portables with non-user-removable batteries (MacBook Air and some late 2009 MacBook Pro models):
Shut down your Mac.
Connect the MagSafe power adapter to your Mac and to a power outlet.
On the built-in keyboard (this will not work from an external keyboard), simultaneously press and hold the left shift, control, and option keys while you press the power button. Release all keys at the same time.
Press the power button to start your Mac.
Mac desktops (Mac Pro, iMac, Mac mini):
Shut down your Mac.
Unplug your Mac's power cord.
Press and hold the Mac's power button for 15 seconds.
Release the power button.
Reconnect your Mac's power cord.
Wait five seconds.
Start your Mac by pressing the power button.
Alternative SMC reset for Mac Pro:If you have a Mac Pro that isn't responding to the normal SMC reset as described above, you can force a manual SMC reset by using the SMC reset button located on the Mac Pro's motherboard.
Shut down your Mac.
Unplug the Mac's power cord.
Open the Mac Pro's side access panel.
Just below the Drive 4 sled and adjacent to the top PCI-e slot is a small button labeled SMC. Press and hold this button for 10 seconds.
Close the Mac Pro's side door.
Reconnect your Mac's power cord.
Wait five seconds.
Start your Mac by pressing the power button.

My mac will not start due to a corrupted software update.

My mac will not boot into mountain lion OS which I think is due to a failed or corrupted software update.. I can access the recovery menu but I cant reinstall OS over the Internet. I have also tried to repair the disk but will not let me and foolishly I haven't backed up my mac up through time machine. I'm wondering if anyone can help as I don't really want to loose pictures, music and documents.
Thank Amy

If you want to preserve the data on the boot drive, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot into Recovery (command-R at startup) or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

HT1766 my iphone 4s will not restore keeps asking for a password

my iphone 4s will not restore keeps asking for a password when i hit restore

that can happen with itunes mode sometimes first thing i want you to do is plug in your phone to your pc/mac
then power it off completely if holding the power button dose not help hold the power button and the home button at the same time it shud power of completly it is verry important that its of and plug in to pc/mac next step
press the power button for 3 secons then while holding the power button press the home button and hold the 2 for 10 secons ifso far you have done corectly the screen will go white and power of after this happens let go of the power button but keep holding the home button for 15 secons your phones screen should stay blank and if done corectly itunes will recogniz the phone the your phone is in dfu mode after your phone is recognized in your pc/mac dont press anf buttons on your phone you should be able to do a restore while in dfu mode if this comes up with erorr -1 you need to retry the prosess 2 more times until sucsesfully if you get any other errors please tell me what thay are so i can see if its software or a hardware fault please also send me the modle number this can be found on the back of your phone

I just created a new profile/user on my MacBook Pro. My pointer/mouse. It works fine in my older user profile, but when I go to the new profile my mac will not respond to clicks. Mouse moves but will not click. Already tried restarting and the pram zap.

I just created a new profile/user on my MacBook Pro. My pointer/mouse on my trackpad. It works fine in my older user profile, but when I go to the new profile my mac will not respond to clicks. The Mouse moves but will not click. Already tried restarting and the pram zap. The problem starts when I log out of my main profile. I get to the login screen and my laptop stops responding to clicks. When I manage to make my way back to my main profile the mouse works perfectly. Should I just delete the new profile and try again?

If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues.

Iphone *4S* in recovery loop able to toggle dfu but WILL NOT restore....

I APPOLOGIZE THAT THIS POSTED QUESTION OF MINE IS SO LONG. HOWEVER, IT IS A NEED TO KNOW BASIS FOR YOU ALL IN ORDER TO ASSIST/HELP ME WITH THIS MATTER THANK YOU FOR READING.... First of all i highly appreciate all of you taking time to read this question as well as all of your efforts to assist me in this matter thank you.... Here is the issue.... My 15 year old brother purchased an iphone 4s from ebay at $75.00. The description and status of this iphone 4s stated that it is "STUCK IN DFU MODE" we knew nothing about the dfu situation. (or how highly difficult it would later be) So he asks me if he should buy it, well i said yes thinking that this problem sounded legitament as well as easy/simple to bypass and or repair. Therefore he purchased it thinking we could bypass this dfu problem, and he would finally have a fully functional iphone 4s as he has been anticipating to own one. As He knows more about idevices than i do and owns alot of them from ipod touch all the way up to this stubborn iphone 4s. He began to work on this iphone 4s project trying to get it to boot up and work correctly for a couple of days, and hours at a time, it wouldnt no matter what. I then took over the project, and i have to say, this particular iphone 4s, is very corrupted/damaged as far as something software/firmware related within this iphone 4s. So for several hours at a time for almost 3 or 4 months into this grueling project this morning included i have been putting all of my effort into fxing this iphone 4s. I couldnt/cannot get it to restore on itunes (of which we both have the most recent update of itunes) in recovery mode and in dfu mode. I toggled our firewalls to allow the itunes update server. I as well as i toggled our anti-virus programs into disabled mode for the times of which we have been trying to restore and update this iphone. It did update, however, as usual it will not restore with itunes it *ALWAYS* responds back to us with itunes the cannot restore this iphone, the following unknown error has occurred,error (9). I then proceeded to searching online for a solution to the problem(s). As well as this error code (9) itunes continuosly states, After it shows a loading bar under the white apple logo/boot screen on the iphone 4s. It soon there after tries to restore it then responds back with the afformentioned error code (9). The thing is that ive researched, researched, and researched on youtube, bing, and other forums. As i did not know about this apple support community until this morning. Ive spent about 2 and a half hours searching the community here. So yes, i have searched the support community thoroughly. However i have yet to find the solution to the iphone 4s errors we are facing with this potentially irreparable iphone 4s. I am in great hopes that it cant be completely useless, static shocked, or "bricked" because it turns on and registers on itunes etc. Ive went so far as opening the iphone 4s as well so as to see if it would happen to be a hardware issue. Yet everything on the inside of this iphone 4s, is in perfect order as well as new just as the outer casing and the screen. he ordered this iphone 4s from some seller profile of which was a cell phone store/seller (or so it said) on ebay. So my thoughts on it now are if they couldnt get this iphone 4s to boot up and fully function. Then im not sure if i can either, as i know nothing about idevices period. However i have learned a whole lot about them now. in conclusion all i can say about this entire situation with my brothers iphone 4s is that, i hope that i can get it repaired by myself with the proper assistance through the community from you all... But right now i feel sad for my younger brother because i cant seem to get his iphone up and running of which he is excited to have working and he is relying on me to get it fixed....
P.S.- I think that this iphone 4s has probably been dropped and something inside is loose causing it to have all of the issues it is having im not to sure though.... its just a thought i had about this iphone, also maybe it got too hot and it is therefore malfunctioning? and if that is the case then theres got to be some way to fix the hardware inside of this iphone by soldering or just simply unplugging something and then plugging it back in? again these are just some thoughts ive had about this whole situation. I mainly think, that this iphone 4s somewhere along the lines, was corrupted/damaged by the person(s) who has had it/owned it in the past. They had to of tampered with the iphone 4s by jailbreaking it or attempting to do so. Or they may have damaged it by improperly updating the ios, improperly attempting to restore it, or downgrade it, etc. And the only "SOLUTIONS" i found online, were various programs to fix all of the problems/problemthis iphone is having trouble with. NOTE: these programs i knew absolutely nothing about or how to use them. Only by following youtube tutorials etc. i eventually learned my way around them. Anyway EVERY LAST ONE OF THESE PROGRAMS FAILED VERY MISERABLY in repairing this iphone 4s. I found all of the following programs and attempted to use all of them with my brothers iphone 4s they are all up to date and are as follows: redsn0w, ifaith, tinyumbrella, ireb r7, sn0wbreeze, bluefreeze and recboot. these were all reffered to me by youtube and other forums to "help" with an iphone 4s. i do not know anything about these programs as far as if i should have used them. However, like i said they were on youtube and such so i got them in a desperate attempt to fix my brothers iphone 4s and again i appologize this posted question of mine was very long however majority of this information is a need to know basis in order to help/ assist me in this matter THANK YOU ALL....

If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable.

I updated my phone but it will not restore so I have a bunch of apps that wont open and all my music and videos are gone.

I updated my 3GS and it will not restore. All of my apps are ther but will not open and all of my music is gone. Everything is on my itunes but it will not let me sync. It just says to retore from backup or start as new iphone.

Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first

My iPad 2 will not restore using iTunes. It keeps telling me - the iPad "iPad" could not be restored. An unknow error occurred (4) - I have tried every suggestion I could find so far. Any ideas as to what I can do?

My iPad 2 will not restore using iTunes. It just quit a week or two ago and showed that I had to connect to iTunes.
When I do the "restore and update" it does not complete the "verifying iPad restore with Apple" and then shows the following message:
The iPad "iPad" could not be restored. An unknown error occurred (40).
I have tried it a number of times. Also turned of anti-virus and firewall. Tried on different computers. All resulted in the same message. The iPad is only 2 1/2 years old, so I hope it can be fixed.
Does anyone have a solution?
KandAfromMO

Found this thread by searching the forum. I hope it helps.
https://discussions.apple.com/thread/5471311

My mac will not restore

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