My mac won't recognize my ipod touch, my mac won't recognize my ipod touch
my mac won't recognize my ipod touch - i can't sync, any suggestions? thanks.
Yes. 5.1.1 is the iOS.
Go to the link that Ana provided
Try > http://support.apple.com/kb/ts1591
Do not omit the Additional Information paragraph since tha only applies to 10.6.8
You need iTunes 10.5 or later
Similar Messages
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Mac won't recognize iPod Touch after library move
Ever since my music library outgrew my internal hard drive and I moved it to my Time Capsule, my computer doesn't recognize my iPod Touch when I plug it in, though the iPod is charging from the USB port. I've deleted iTunes, rebooted and reinstalled in accordance with one of Apple's help pages, but to no avail. I've also tried creating a new empty iTunes library on my internal hard drive and starting iTunes from that, but that hasn't worked either. Any ideas?
I've followed all steps in the following troubleshooting documents:
"iPod touch not appearing in iTunes" sections 1-7;
(http://www.apple.com/support/ipodtouch/assistant/itunes).
"Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart";
(http://support.apple.com/kb/TS3540).
It may be of interest that I do not have the file "/System/Library/LaunchDaemons/com.apple.usbmuxd.plist~orig", which the latter document recommends deleting. I suspect that that file is either unnecessary or it should be recreated by iTunes, so it seems an unlikely candidate for the source of the problem, however.
Message was edited for clarity by: pyrogerg -
Itunes (Mac) won't recognize ipod touch - please help!!
Hi. I have a brand new 4th-gen ipod Touch. I'm running Snow Leopard and iTunes 10.4.1 on a Macbook. I have three other ipods (classic, shuffle x 2) and they all work fine. THe USB cable and port work fine with other ipods (and with this one on the rare occasions it works properly) and the ipod touch, when it's cooperating, seems to function OK so I don't think it's a hardware failure. It hasn't been dropped/wet, and I've only used it for 4 days.
Bit of a saga and I'm getting seriously fed up!
The ipod touch synced OK the first time I went to set it up, I installed some music/apps and all seemed fine. Then the next time itunes wouldn't recognize it so I couldn't sync (it just charges through the USB but does nothing else). So I ran through all the suggested tests on Apple support (turning on/off, checking I had the right versions of stuff, etc), that didn't help so I uninstalled and reinstalled itunes 10. That worked, and the ipod touch synced and I was able to use it again. BUT, the day after that, it went back to not being recognized. Tried everything again, reinstalled itunes - that worked. Then the next day... not recognized again!
So I phoned Apple support, and the guy told me to hard reset and restore factory settings, which I did but it failed: first time it didn't restore (was just same as before). Second time I tried it froze and I got Error #1611. Tried again and got Error #1618 which isn't even listed on the Apple Support page the error message links to (by this stage it was showing the plug into itunes screen you get when you first turn it on, but only when plugged into a USB port - wouldn't turn on when not connected). So I called Apple Support again (different person this time) and was told it was a possible hardware failure and I should take it to my local Apple Reseller.
Apple Reseller staff looked at it, confirmed that it'd only turn on when connected to computer, so they plugged it into one of theirs and restored the factory settings. THis time successful (ipod working again) but went to sync to itunes and AGAIN it wouldn't recognized it. Went through the whole uninstall/reinstall process for itunes and got the ipod to sync. But now.... not recognized again!! I can't keep uninstalling and reinstalling itunes every time I want to sync the ipod, that's just ridiculous.
Has anyone else had this problem? And does anyone know how to fix it?I think I might have fixed it (touch wood, cross fingers, etc)...
Here's what I did:
In Finder, under "Go", select "Go to folder".
When the box comes up, enter this folder name: /system/library/launchdaemons
Click "go"
Locate this file: com.apple.usbmuxd.plist~orig
Put it in the trash
(NB: there's also a file called "com.apple.usbmuxd.plist" in that folder - don't touch that one)
Restart computer
Open itunes, connect ipod
If the ipod appears in itunes, restart and try again to confirm it's working.
This came from instructions someone else posted on another Apple discussion about an ipod touch not syncing. That reply said to do the software updates from the Apple menu first, but I did that and they failed to install but the above still worked, so the updates might not be necessary. -
My Mac won't recognize iPod nanos but it does recognize an iPod touch and an iPad?
So I tried troubleshooting didn't work the iPod nanos, tried differentt cords and USB ports and ended with the same result, iPad and iPod touch are able to connect but the iPod nanos don't even get recognize by the desktop. It just seems as if the iPod nanos are just charging and I'm trying to avoid uninstalling iTunes like the plague. Someone help please??
I'm having the same issues with my brand new iphone 5.
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ITunes won't recognize iPod touch since Snow Leopard
I convinced my dad to get Snow Leopard (the low price helped), and he loaded it onto his macbook pro, but now his iPod touch won't mount – it charges from the USB port, but iTunes doesn't recognize it. We plugged in my iPhone to see if it would work, and it started iPhoto, but not iTunes. That shows pretty conclusively that the trouble is with iTunes software. We haven't tried reinstalling it because I'm worried he'll lose all of his many playlists and settings. Any suggestions?
Hello JacobST,
Have you tried resetting the iPod touch with it connected to the Mac? To do this, press and hold the Home and Sleep buttons together until the unit powers off. Then press and hold the Sleep button until the Apple logo appears.
If not luck with that, work through the troubleshooting steps provided in this Apple support document. You can choose to skip the re-installation of iTunes until later, but do know that it will have no affect on the media or settings, because this information is stored elsewhere on his Mac.
http://support.apple.com/kb/TS1591?viewlocale=en_US
B-rock -
I just upgraded macbook to SnowLeopard 10.6.3 and now itunes won't recognize my iphone. I tried turning everything off and restarting. I have the latest version of itunes. If I have to reset the phone (and ipod touch), what does that mean? Will I lose anything? How long will it take? thanks
Start iTunes. Make sure you really are running the version you think you are. Sometimes people end up with two copies, different versions.
Mac OS X v10.6: iOS device not recognized in iTunes after restart - http://support.apple.com/kb/TS3540
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple copies of iTunes.
You say you are running Snow Leopard 10.6.3. That version will not run the latest iTunes which requires 10.6.8 If you need iTunes 10.7 you have to be running 10.6.8
Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399
Message was edited by: Limnos -
Computer won't recognize ipod touch
When I attempt to connect my ipod touch 4th generation to my computer , the computer won't recognize the device.
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
My ipod does not recognize touch all of a sudden. It is on, but I cannot use it because it won't recognize my touch! Help please!
-You stated: " It is on, but I cannot use it "
Does this mean that the iPod works fine but when you connect the iPod to your computer iTunes does not see - your iPod?
- Have you tried:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
- If you really have OSX 10.6.x (not 10.5.8 as stated) try:
Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart
- Have you tried another cable and USB port?
- If the iPod is not working then there are other things to try. -
The finder on my mac won't recognize my iPod
I have a MacBook Pro from mid 2011, I believe, and when I plug my 4th gen iPod touch it won't recognize it in finder. It comes up in itunes fine and I checked the finder preferences, iPods should show up. This is my first mac; I'm used to Windows. Am I doing something completely wrong? I just want to get my pictures off my iPod. You do that with finder right? Thanks for the help!
Unlike Windows, my iPod only shows in Itunes, not Finder. You are in a sense locked out of navigating files on iPod (iPhone, iPad) as well as being able to copy etc.
http://www.apple.com/support/ipodtouch/
https://discussions.apple.com/community/ipod/ipod_touch
http://www.apple.com/support/itunes/
the proper forum for MacBook :
MacBook Series Forums
https://discussions.apple.com/community/notebooks?view=discussions
http://www.apple.com/support/macbookpro
Mac OS X Forum
https://discussions.apple.com/community/mac_os?view=discussions
This forum deals with a desktop/tower 65lb Mac Pro
http://www.apple.com/support/macpro -
Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera or something. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all. I had to uninstall iTunes, QT, AND my sound card and reinstall them all. Sound worked fine, but now I can't sync my iPod. Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window. In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera. In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed. There is nothing wrong with my USB ports or cable. And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!! You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
Thank you.
EvieAfter three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
(here's a novel idea - fix the glitches Apple. Or - don't send out updates filled with bugs in the first place)
Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet. -
My app store won't work on my iPod Touch 4gen running on ios 6.1.5 and when I open app store it says "cannot connect to iTunes Store" i shut my ipod down and turned it back on but it still dosn't work but it will open on my Mac Book Air. If sombody could tell me how to fix this that would be awesome!
Can't connect to the iTunes Store
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My ipod touch (4gen) won't turn on or charge. My computer doesn't recognize when I plug the ipon in. What can I do?
same problem over here
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My ipod touch 8gb won't turn on, recognize a charge and when I plug everything in nothing comes p on the computer. I've had it for about 8 months and took really god care of it.
Try:
iOS: Not responding or does not turn on
If not successful, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Itunes won't recognize Ipod Touch 4g
My Apple products wont show up on itunes. It is recognized by the computer but for some reason it doesn't come up on Itunes. I am trying to sync my new ipod Touch with my itunes but it won't let me if it doesn't recognize it. I tried diagnostics and i get:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Compaq-Presario BT570AA-ABA CQ5624P
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0035AB1C033AC6A0
Current user is not an administrator.
The current local date and time is 2012-05-22 13:25:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., RADEON X600 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., RADEON X600 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 3G running firmware version 4.2.1
Serial Number: 5K93293ZY7H
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Everything is up to date. I reinstalled itunes like 6 times. I tried looking for an option on Itunes but cant seem to find it.
restarted computer, restarting ipod, moving usb ports, yup all the good stuff but I still cant get it to work someone please help.Finally got it working.. Ok so First read this
http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:
http://support.apple.com/kb/TS1567
After Stopping it and Restarting and it is still not reconizing your device Then start uninstalling
Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.
I had an issue uninstalling Apple Software Update, and was unable to get it off my computer.
But after all that download and reinstall itunes.
After doing all that i was able to get mine to show up in itunes
Hope it helps -
ITunes won't recognize my iPod Touch 2G
I bought a used iPod Touch 2G. Everthing seems to be working with the iPod but my iTunes V11.1.5.5 won't recognize it when I plug it in. I am using a laptop with Windows 8. In File Explorer it shows 'Apple iPod' under 'This PC'. I have gone to Services under Computer Management and restarted the Apple Mobile Device to no avail. Drivers are up to date.
Thank you for the helpSee
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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