My mac wont shut down??

i tried to send an email of my isplash photo using my yahoo mail accout. my mac locked up and now it wont let me shut down or restart. when i click on the apple to shut down it tells me to quit shafri and shut down again. when i click on safari to the quit option is not highlighted so i cant shut it down. this is my frist mac and i dont know what to do. please help..

CTRL- or RIGHT-click on the Safari icon in the Dock. Select the Force Quit option. If that doesn't work open Activity Monitor (/Applications/Utilities/ folder) and locate the Safari process in the process listing. Select it then click on the Quit icon in the toolbar and click, again, on the Force Quit button.
If none of the above works then press the power button down and hold it down for about 6-8 seconds until the computer shuts down. Now before you try restarting do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer. Quit the installer to restart the computer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

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Mac wont shut down, restart or sleep - corrupted software update?

My Mac Pro (2007 - OSX 10.6.7) will no longer shut down, restart or sleep. When I try to shut down, it logs me out of my user account, shows the light blue screen, momentarily shows the Leopard space background screen, before showing the blue screen again, and finally returning to the login screen prompting for my user/password.
The only way to poweroff from this point is to hold down the power switch until it forces a power down. This issue has been present for the last two weeks or so ever since I did a Software Update containing a security update. Initially it just failed to perform that update, although after a few days it did do the update, seemingly by fluke. After that, the problem persisted and now there is a new update (Fonts) which again fails to update.
I have tried all of the following:
Power off Mac, unplug power and leave for a few seconds
Power on Mac holding down Ctr + Opt + R + P (resetting PRAM etc)
Boot up from install CD and perform Disk repair (it did find problems with the disk and repaired them)
Check and repair permissions
Delete Software Update related plists & caches from ~/Library and /Library
Still the problem persists. Examining the logs shows me this:
04/05/2011 00:24:50          com.apple.WindowServer[11503]          Wed May 4 00:24:50 macpro.local WindowServer[11503] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
04/05/2011 00:25:00          com.apple.launchd[1]          ([0x0-0x226226].com.apple.SoftwareUpdate[11517]) Job appears to have crashed: Segmentation fault
04/05/2011 00:25:00          com.apple.ScreenSharing.server[11508]          Wed May 4 00:25:00 macpro.local AppleVNCServer[11508] <Warning>: CGSShutdownServerConnections: Detaching application from window server
04/05/2011 00:25:00          com.apple.ScreenSharing.server[11508]          Wed May 4 00:25:00 macpro.local AppleVNCServer[11508] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
04/05/2011 00:25:00          com.apple.UserEventAgent-LoginWindow[11507]          Wed May 4 00:25:00 macpro.local UserEventAgent[11507] <Warning>: CGSShutdownServerConnections: Detaching application from window server
04/05/2011 00:25:00          com.apple.UserEventAgent-LoginWindow[11507]          Wed May 4 00:25:00 macpro.local UserEventAgent[11507] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
04/05/2011 00:25:00          com.apple.ReportCrash.Root[11518]          2011-05-04 00:25:00.895 ReportCrash[11518:2703] Saved crash report for Software Update[11517] version ??? (???) to /Library/Logs/DiagnosticReports/Software Update_2011-05-04-002500_localhost.crash
04/05/2011 00:25:02          com.apple.WindowServer[11520]          Wed May 4 00:25:02 macpro.local WindowServer[11520] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
I can paste the crash report referred to in the logs if that would be helpful but for now will leave it out as it's huge and largely full of gobledygook.
I'm at my wits end now. I've always been very proud that in ~4 years of Mac ownership I've never had to reinstall OSX - something I used to do on an anual basis with Windows. My next step probably is a full reinstall, but I really do consider it a drastic step and a last resort.
Here's hoping that the Mac Support Community can help me out
Thanks in advance.

As a followup, upon the advice from someone else I created another user account (non admin) and logged in as that user. From that account I could successfully power down.
I'm still convinced the issue is related to Software Update as examining the logs showed none of the Software Update related entries as above:
04/05/2011 09:56:40          com.apple.WindowServer[760]          Wed May 4 09:56:40 macpro.local WindowServer[760] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
04/05/2011 09:56:44          com.apple.coreservicesd[87]          ThrottleProcessIO: throttling disk i/o
04/05/2011 09:56:50          com.apple.loginwindow[759]          2011-05-04 09:56:50.297 migCacheCleanup[781:903] Flushing Cache Locations...
04/05/2011 09:57:12          com.apple.WindowServer[840]          Wed May 4 09:57:12 macpro.local WindowServer[840] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

My mac wont shut down properly.

when i click on the apple symbol thing in the left hand corner to shut down the computer, it doesnt shut down. The screen goes blue for about 10 minutes and it will either go to sleep or the screen will turn off but the light stays on. i keep on having to turn it off using the power button at the back, but im worried that it will damage it constantly turning it off that way. is there anyway i can fix this?

when i click on the apple symbol thing in the left
hand corner to shut down the computer, it doesnt shut
down. The screen goes blue for about 10 minutes and
it will either go to sleep or the screen will turn
off but the light stays on. i keep on having to turn
it off using the power button at the back, but im
worried that it will damage it constantly turning it
off that way. is there anyway i can fix this?
1 you really should be asking this in one of the iMac forums.
2 to shut down, you can either go to the Apple Menu and select 'Shut Down' or press and hold both the control and CD Eject keys.

My mac wont shut down or restart, can anyone help?

Hi,
I am trying to shut down or restart my macbook pro but neither work!
Can anyone advise?
Thnx

I'm having the same problem. Are you connecting to a Windows VPN or File share?

Finder gives error message mac wont shut down, finder gives error message mac wont shut down

When I try to open finder it says it can't open and gives a number 10810. I have a gray box at the right top of my computer. It leave it opened one day when I loaded pictures. The computer also will not shut down. I have done all basic things. I can manully shut down but it comes up same way and won't reboot!!
Help getting ready to throw in trash!!

When I try to open finder it says it can't open and gives a number 10810. I have a gray box at the right top of my computer. It leave it opened one day when I loaded pictures. The computer also will not shut down. I have done all basic things. I can manully shut down but it comes up same way and won't reboot!!
Help getting ready to throw in trash!!

Mac wont shut down,log off,restart, dashboard and spotlight not working fro

Hi I keep getting this problem..
I cannot log off, restart, or shutdown randomly. I am using Leopard v10.5.7, with all other updates. Also I cannot get dashboard or spotlight to start off the keyboad shorcuts.
I have to hold the power butt=on for more than 10secs to shut it down, which I do not like doing.
I have repaired permission, stopping apps staring automatically on log in. removed all cables to reset SMC etc etc.
It doesnt happen all the time, but sometimes it does. Reason I have to close my Mac down is my wife and kids use Boot Camp with Win XP on.
This is now starting to annoy me, can someone please help, I've had my Mac 18months now, 1st one ever, so am still learning, especially when things go wrong or dont work, as I didn't expect this on a Mac!!
cheers

HI,
Try booting from your install disk and checking the hard drive for errors.
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
*(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window where you see Capacity and Available. Make sure there is always 15% free disk space. Not enough disk space can cause directory corruption.
If you cannot boot from your install disk, try booting in Safe Mode
Carolyn

My mac just shut down and it wont turn on! it only make a noice for 3 secods an stops

My mac just shut down and it wont turn on! it only make a noice for 3 secods an stops and keeps doing the seme ting by it self.
and im runing lion on it.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My mac book pro wont shut down or let me log off

My macbook pro wont shut down or let me log off. The only thing it will do is sleep. Finder says I have programs running in the background that is causing this problem. How do I close the programs down when I can't find what is running?

command+option+esc

Finder wont shut down

Talk about good software. Leopard is so good it wont shut down. literally. I have a new intel Mac5 about a year old.
I have to press the power button to shut down every time. I have archived and install over 3 times now. Shut down all my third party stuff. Have the latest update.
I've heard that it doesn't hurt the computer to shut it down manually with the power button until I can come up with a fix.
any suggestion would be "greatly" appreciated.
i will wash your dishes for 4 years every other weekend (twice) when the eclipse of the moon is seen by 56% of the human population under 13. thanks

Shutting down with the Power button is definitely not safe, it could cause damage to your hard drive. This may be why you've had to Archive and Install three times.
The most common cause of shut down problems is an application or process that refuses to quit. There can be many causes for that such as an incompatible application, a runaway process, cache or preference file corruption, log file corruption. Even an incompatible peripheral could be the cause.
I'd suggest doing a couple of things. First, try booting into safe mode and see if you are able to shut down normally. Second, create a new user account. Log out of your account and into the new one. See if you can shut down normally.
Repair your hard drive and permissions:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger, and 4.1 for Leopard) and/or TechTool Pro (4.6.1 for Leopard) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Perform some maintenance:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. Carbon Copy Cloner (Donationware)
6. SuperDuper! (Commercial)
7. Intego Personal Backup (Commercial)
8. Data Backup (Commercial)
9. SilverKeeper 2.0 (Freeware)
10. MimMac (Commercial)
11. CloneTool Hatchery (Shareware)
12. Clone X (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com.

I-pod nano wont shut down

Hi all,Hope someone can help me, my nano wont shut down its working fine, but when i leave it idle it stays on.
The battery always runs flat on my way home from work, its very annoying.
Thanks, Skylog.....
notebook Windows XP Pro

Hi,
Try restoring the iPod touch, as described here: http://support.apple.com/kb/HT1414
Do you have any 3rd-party firewall software on your Mac? Another user, Luc, describes a similar issue caused by firewall software here: http://discussions.apple.com/message.jspa?messageID=10499334#10499334
If the issues resolved by disabling the security software, it probably just needs to be reconfigured.
-Jason

IMac wont shut-down

Hi folks,
i`ve got an Intel iMac 24 inch 2.16 GHz Intel Core 2 Duo with Mac OS X 10.4.11 installed. Very often the iMac wont shut-down. When i choose the shut-down command from the Apple menu the Finder quits, the Icons on the desktop, the Dock and the Menu bar disappear. Then the screen turns blue and i see the grey spinning wheel but it wont go further. I always have to disconnect the power cord to shut-down my iMac. Here is what the system.log says:
Mar 18 18:28:49 macvier shutdown: halt by anita:
Mar 18 18:28:50 macvier SystemStarter[446]: authentication service (457) did not complete successfully
Mar 18 18:28:50 macvier Parallels: Stopping DHCP/NAT daemon...
Mar 18 18:28:51 macvier Parallels: Unloading Network module...
Mar 18 18:28:52 macvier Parallels: Unloading ConnectUSB module...
Mar 18 18:28:52 macvier Parallels: Unloading Monitor module...
Mar 18 18:28:54 macvier kernel[0]: [Parallels] Parallels VM observer thread stopped
Mar 18 18:28:54 macvier Parallels: Unloading Hypervisor module...
Mar 18 18:28:54 macvier kernel[0]: [Parallels] Parallels Hypervisor exited.
Mar 18 18:28:54 macvier Parallels: Shutdown complete.
Mar 18 18:28:54 macvier SystemStarter[446]: The following StartupItems failed to properly start:
Mar 18 18:28:54 macvier SystemStarter[446]: /System/Library/StartupItems/AuthServer
Mar 18 18:28:54 macvier SystemStarter[446]: - execution of Startup script failed
Can anyone help me? I dont know how to get rid of this problem.
Greets
TF
Message was edited by: Computerdoc
Message was edited by: Computerdoc

Perhaps this is an app booting on launch that's not helping matters. Here are some ways of preventing items from opening automatically ...
If the login window appears when you start up your computer, hold down the Shift key and click the Login button. Continue to hold down the Shift key until you see the Dock.
If you don’t see the login window when you start up your computer, hold down the Shift key when you see the progress bar in the startup window. Continue holding down the key until your desktop appears and the startup completely finishes.
Choose Apple menu > System Preferences, and then click Accounts. Select an administrator’s account, and the click Login Items. If any unwanted items appear in the list of items that open automatically, select the item and click the Delete - button.
You could try resetting the SMC. http://support.apple.com/kb/HT1543
Carolyn

Blue screen wont shut down

help..my imac wont shut down from the pull down menu - just goes to blue screen ?

Hold the power button in until the iMac turns off.

Mac mini shut down on its own, will not restart, grey screen, spinning wheel. Unplugged everything, will still not restart. Did safe boot, will not restart after safe boot, only grey screen with spinning wheel.

Mac mini shut down on its own. Could not restart, chime, grey screen and spinning wheel. Unplugged everything but monitor, still only chime, grey screen and spinning wheel. Started in safe boot, shut Down, will not restart.
This happened a couple of months ago, unplugged everything and it restarted, now that won't work.

Hi BDAqua,
I just did the repair as you suggested. T ran the disc repair, and twice it cam back, the volume macintosh seems ti be okay, I also ran the verify and permissions repair, both came back okay.
I was actually hoping that they would find something, so they could repair. I shut the computer down, and restated with out holding a key, and I started up great. I'm baffled. I have moved 20 GB to an external hard drive, as I only had 10% open space.
I have Tech Tool 6, would you recommend to run a repair check on that, or just leave well enough alone.
I agree with you on the new Mac's, I have problems with no disc for back up, until they realize their mistake I will stay with Snow a Leopard. This is the first problem I have experienced, so I can't complain. Their last programs are not as perfected as under Steve, prior to his handling over the reins, hope this is not going to be the future we can expect from Apple.
I will wait to here back as to your suggestion regarding the Tech Tool check
Thanks for all your help.
Gratefully,
Cheri

My iMac (2011) wont shut down properly!!

I have contacted apple's phone support 3 times but it still won't shut down properly.
1. they asked me to do a pram reset
2. they asked me to go into the safe boot mode (and it does shut down properly)
3. they asked me to clear my cache (it shuts down after i cleared it but i have to force shut my computer and wait until i swicth it on again to empty the bin and then it shuts down properly)
4. they asked me to reinstall my OS(but thats such a hassle and there shldnt be a problem with the OS bcos it shuts down normally on safe boot)
Are there any other solutions to this? It's been happening for the past 3 months... I suspect that it's the third party applications that are causing these problems. I tried reinstalling them but it still won't shut down. (eg, photoshop, filezila, firefox)
HELLP!!

If you're able to boot, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.
If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

ITunes wont shut down

Sometimes, especially after a long session using my iTunes, it continues to function but wont shut-down when I try to close it. The only way to close it is to initiate the task manager and shut it down via override.
Is there a fix needed for this problem?
Does it signify a more serious problem?
Miles Ellis

i have the same problem and it is really annoying. i want apple to fix it but i have delt with it for almost two years now.

My mac wont shut down??

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