My Mac wont start!!! It stays at the white beginning thing and then wont turn on.
My grandma gave us a new Mac computer. The one that doesnt have a tower. So like if you turn it on it will stay at the white screen. We've left it like that all day and it still wont go. I tried the holding shift and it still wont work. My parents don't know what to do and are very frustrated with us. Can you please help me? And don't tell me to go on my apple and go to the virus cleaning website or anything because i cant get on it!
If the mac is new it comes with warranty and you should phone Apple who will sort it out.
In the meantime you could try an SMC & PRAM reset which may help and won't do any harm:
https://discussions.apple.com/docs/DOC-3603
Can you tell us the details of the Mac. If it's new it'll be running Mountain Lion so you could also try booting into the Recovery HD - but I stress, you shouldn't need to do any of this if the Mac is new.
http://support.apple.com/kb/HT4718
Edit: And you don't need to worry about viruses, there aren't any currently affecting Macs.
Similar Messages
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HT3964 my mac comes on but stays at the white screen with the apple on it, what should i do?
white screen with apple loading?
restart the computer and hold the left shift key until the apple logo appears. This will (attempt) to start the computer in Safe Mode. Safe Mode performs a disk directory check and repairs the drive if necessary, starts the computer with a reduced set of drivers (so some things may not work, such as your printer), and deletes the temporary caches. Since part of what Safe Mode does is repair work, you can attempt to restart the computer normally if it successfully boots with Safe Mode.
If this doesn't work, let us know. -
What should I do to try and restore this phone???
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
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how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...
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Correct. Everything is already lost if it's in recovery mode. You can restore a backup after restoring the phone.
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Claire, please post your machine specs as requested. There are some variants of the MBP with specific hardware issues. Example: the older "silver key" MBPs with 2.2Ghz and faster processors can have a defective video chipset that produces a black screen or distorted video. That problem is covered under an Apple program that will fix this at no cost to you if you computer is that model.
Do "About this Mac" from your Apple menu and, in the resulting window, click the "More Info..." button. That launches System Profiler for you. The first screen looks like this:
The second line, "Model Identifier" (or "Machine Model" if you are running OS10.4) precisely identifies your MBP variant. Post that, and include it in your equipment info in your profile for future posts. That means people don't have to ask, and you get faster help that is targeted to your specific model. Saves everybody a bunch of keystrokes and you get better advice. -
I'm using Time Machine and a LaCie external drive to backup. I also have a 8 GB LaCie flash drive I want to use for small jobs. If I plug the LaCie flash drive in, is my Mac going to think it is the LaCie external drive and start trying to backup?
no.
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My Mac computer druns on and everything but it stay with the white screen only, what do I do
I have a Mac Pro laptop & it turns on but it stay with the white screen all the time & I just took it to fix what do I do?
You are in the iPhone forum. You get better answer on the Mac forum.
I'll ask the host to relocate your post. -
after downloading updates for the first time, i was asked to restart my mac. it started writing configuring installation. the staus bar just showed a little and remained like that for more than 3 hrs. i tried several times wit no success. it has not updated my mac OS X 10.5.
My clean install worked out alright, although I don't think it really fixed anything, rather gave me a couple more days of use 'till I have to send it in. Someone please help my get it running properly again...
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Hi, a dvd got stuck in my mac mini and after looking at solutions online and attempting some not only has the dvd not ejected but my mac wont turn on properly, there is simply a white blank screen, can anyone help me please? thanks
Hi Claire, sounds dire, but some things to try...
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964 -
My Mac book pro won't start! It boots as far as the sign in screen and then everything goes black. Please help.
Which model MacBook Pro do you have (e.g., “15-inch Late 2011”) and which version of OS X are you running?
Clinton -
My Mac asked me to shut down unexepectedly yesterday and when it restarted, once it played the opening theme it gets stuck on a light blue screen. There is a slight noise from the back right hand corner, where the disc drive is. I cannot remember if there is a disc in ther... possibly. It is the old white Mac Book. Desperately hoping she hasn't gone to computer heaven!
Latest update, if it's left running for 5 mins or so, a grey question marks appears, flashes for a couple of mins and then it turns itself off.
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Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
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Be sure to make a Backup of your Current System Before Upgrading... -
My mac book is not working. The sound is there and the logo on start up. The dial keeps spinning and never stops. I can only bring up the utilities screen and then I am stuck. PLEA
Try the tips here:
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Especially holding the trackpad mouse button upon restart and resetting the SMC.
If it's stuck in there you might have to make a "guide" out of two thin pieces of plastic. Post back if that's the case.
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