My Mac wount boot-it just stays at the gray screen? What to dó?

My Mac stays at the gray boot screen when i try to boot it… please help!

The try:
- Reset all settings                            
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                               
iOS: Back up and restore your iOS device with iCloud or iTunes      
  - Restore to factory settings/new iOS device.                       

Similar Messages

  • HT1338 I downloaded upgrades available. The installation of those took a long time after re- initiatin the system and had to off. After this I could not get it to turn on again. Just stays in the gray screen with apple in the middle. What's wrong?

    I downloaded upgrades available. The installation of those took a long time after re- initiatin the system and had to off. After this I could not get it to turn on again. Just stays in the gray screen with apple in the middle. What's wrong?

    Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
    So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
    We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.

  • My mac wont boot up it stays on the white screen with the apple logo

    Can someone tell me why my computer will stay on the screen with the circle going around meaning its loading but i left it for over an hour and it still was on that screen. any help??????

    connect to another mac (if you have), from the Disk Utilities, do a First Aid ---> Disk Repair.
    Dont sent in for repair first.
    Another way is to Pop in your Installer Disk that comes with the Mac and
    on boot up, Press C
    you will load into Installing Leopard/Tiger.
    At the top menu, click till you reach Disk Utilties and under it look for your hard drive.
    At the First Aid tab, there should be a verify and repair Disk options.
    Click on it to check if you can do a disk repair.
    Sometimes it works. So all is not lost until you tried everything.

  • My computer won't turn on, it just stays on the blue screen, whats wrong?

    This has happened before, but the problem was supposed to go away. A window pops up randomly and says "start-up disk is full" and i just click "OK" and move on. But then today i turned off  my computer and about 30mins. later I turned it back on and it got stuck on the blue screen. WHAT DO I DO?????

    Reboot holding the Shift Key down and target some large files like Movies to copy to a external storage drive, then delete them from the boot drive and reboot a couple of times so OS X realizes there is new space available and boots normally again.
    See #7 here
    Step by Step to fix your Mac
    See "Storage drive" here
    Most commonly used backup methods explained
    If that doesn't work then do this
    Create a data recovery, undelete boot drive

  • I switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.

    i switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.
    I bought this off of craigslist with my christmas money, TODAY. i really need help, i have OS X experience from school, just not OS 9x. I need to reboot back to OS X asap. anything that may help is very appreciated. Thank You.
    Chris.

    Are you able to start up in Safe Mode?
    http://support.apple.com/kb/HT1455?viewlocale=en_US
    If this works you will see the normal desktop Once completely started up in Safe Mode, try to restart normally and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
    Select the named boot volume in the left sidebar, ("Macintosh HD" unless it has been renamed). What is the hard drive capacity and how much space remains available on it? Repair permissions on it.
    See if you are able to do a little hard drive maintenance to help things out.

  • HT4528 i have restored my iphone 4s but now it just keeps staying at the apple screen. what should i do?

    i have restored my iphone 4s but now it just keeps staying at the apple screen. what should i do?

    Take your phone back to the store where you got it. Tell them if they can't get it activated, you want your money back. Then purchase a new iPhone 4S.

  • HT4528 my iphone 4 shut off and wont turn back on so i had to go to restore it and it wont reload or anything just stays on the loading screen and does nothing?

    my iphone 4 shut off and wont turn back on so i had to go to restore it and it wont reload or anything just stays on the loading screen and does nothing?

    Hi marissacav,
    Welcome to the Support Communities!
    The following article will provide some troubleshooting steps for this issue:
    iPhone, iPad or iPod touch: Not responding or does not turn on
    http://support.apple.com/kb/TS3281?viewlocale=en_US
    Cheers,
    - Judy

  • My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

    My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
    When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
    Don't install the Thunderbolt update -- it's defective.

  • Recently my ipod touch (old version ) was not working correctly, so i deleted everything from it---expecting to start fresh, however when i start  it up it continues to stay on the apple screen, what is wrong with my ipod and how can i fix it ?

    my  ipod doesn't allow me to do the thiings it used to. It would change the time and date and everytime i'd turn it to the correct date it would go back when i clicked a new app. it wouldn't load apps corectly because of this date and time problem. So i decided to erase everything and start fresh. But now it won't even load properly it just stays on the apple screen with the loading spin thing stuck. someone please guide me into fixing this problem

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My iMac will not restart, just spins on the gray screen

    I am having trouble with one of my iMacs. It started by not being able to access Safari. Then we tried to restart it and now it is frozen and just spins on the gray screen. Have unplugged it, restarted and force quit, all with no luck. Anyone have any suggestions?

    http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup
    It would help us to know which computer model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
    This will help in providing you with the proper and/or correct solutions.
    http://support.apple.com/kb/HT1758 How to identify iMac models

  • Boot problems - won't pass the gray screen

    My MBP won't boot. It will power up to the initial gray screen and Apple logo and then it just sits there runs the progress wheel.
    I initially had this problem on 10.4.something so I took it into the Genius Bar and got a couple files backup before doing an erase and install of 10.5. That fixed it for about 12 hours.
    I was resetting up the computer and was changing some of the sharing settings when the computer froze up. Force quit wouldn't work, so I did a hard restart. When I tried to start up the problem came back. It will still let me boot from a cd, or boot camp partition
    What I have done: PMU reset, hardware diagnostic, disk verify and repair, fsck, and tried to remove applicationEnhancer.bundle

    I would get it back to the genius. An Erase & Install should've taken care of any directory issues, but it's feeling like a hardware problem now.

  • WHEN I TURN MY MACBOOK ON, IT STAYS ON THE  GREY SCREEN. PLEASE HELP~

    it just stays on the grey screen forever and it wont actually turn on or load anything. PLEASE HELP.
    Message was edited by: Mcnugget9949

    Try this on your internal drive. Using Disk Utility to verify or repair disks.
    You also might try to reset the SMC and/or PRAM.

  • Just the gray screen with logo and spinning wheel

    Hello
    my computer acted up funny while typing every 10sec or so i got the spinning wheel. i tried to restart but everything just stopped and just got the spinning wheel so i shut down the computer with the power button and now I am just in the grey screen. I used the installation disc and used disc utility I was able to use disk repair and it did something but i can not do anything on the permission they are grayed out. After the disk repair no change the computer just sits in the gray screen and nothing happens . any idea

    You need to reinstall OS X. Do this:
    Repairing the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    If the drive was OK continue with the reinstallation. It's automatic and none of your files will be erased.

  • TS2570 I have MacBook Air late 2011 with encryption enabled the mac froze so I just shut it down by pressing the power button .But the when I tried  booting the gray screen appeared nothing else

    I have MacBook Air late 2011 with encryption enabled the mac froze and I pressed the power button to shut it down but then the gray screen appeared no wheels nothing just gray. I tried all steps but nothing helped. Worse than that only the pram key combination works I cant get the cmd-r or just alt or any combination to work??? Any suggestions would help. Thanks!
    P.s. I am on mountain lion with ssd encryption enabled.  The mac froze when the internet stopped the one from the cable (I use ethernet usb one) when I turned wifi on it froze.  I have disconnected everything when trying the steps except power cable.

    Boot into Internet Recovery (command-option-R at the startup chime) and try to repair the boot volume in Disk Utility. You will have to unlock the volume before you can do anything with it.

  • My iMac won't boot up fully. It stays stuck in the gray screen with the pinwheel spinning, then after about 5 minutes just shuts itself off.

    My iMac won't boot up fully. It stays stuck in the gray screen with the pinwheel spinning, then after about 5 minutes just shuts itself off.

    Try SMC Reset (unplug it from the back of the computer for 10 seconds then plug it back. in)
    Try PRAM Reset Cmd + OPtion + P + R on start up.
    Try safe boot - hold down shift on start up.
    Try booting to install dvd (C on start up) or recovery hd (CMD + R) and using disk utility to run a verify and repair. If you still can't boot after that reinstall the operating system. If you can't find the disc or it wont boot to the disc.
    Try single mode which is cmd+S on start up. It will open with a terminal looking window in the terminal. type in /sbin/fsck -TL. If it returns *system has been modified* continue to type that command in until it comes back with macintosh hd seems to be ok. If after 5 tries it still gives you system has been modified. You may have to replace the hard drive.

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