My Macbook Air 13" sound isn't working. What is happening?

Helpppppppppp I don't know what's happening and it's not on mute and the sound is all the way up.

Long time Mac user here. First thing I check was the settings in the SysPrefs->Sound->output. No Joy. I had iTunes running in the background. Did kill iTunes then went back to SysPrefs, again no joy. Logged out then logged back in, still no joy. Restarted did "fix" but that's a crazy solution.
Resetting the firmware is a bit over the top. Unless you are having major hardware issue shouldn't reset the firmware. It should be used as a last resort type of effort.
I'm thinking that it's a iTunes issue.
@katze1314 - Where you running iTunes in the background?

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