My macbook air and i phone 5 are not getting paired ?

my macbook air and i phone 5 are not getting paired , intact none of the devices are being paired through i phone and mac book? troubleshoot anyone?
all settings checked, tried again n again after restarting - but in vain.
it says its discoverable but doesn't pair - sometimes it says unable to pair.

The MBA and iPhone have never been able to pair with bluetooth.

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