My Macbook Air first generation is slow and applications don't work!

Last week, I woke up to find that my macbook air (first generation) has completely frozen. I went ahead and tried many keys such as esc, etc. until I decided to press on the power button for a few seconds until it restarted. Next, I found an empty screen with nothing but the apple logo on it. I was patient but nothing happened, 3 hours into the wait. I went on the apple support communities and followed a few steps to reboot and ended up with a blue screen, with my start up slowly starting. Ever since, everything takes about x50 the amount of time it takes to do anything for example, when I click on a file, it takes x 50 times longer it takes to open the file or empty the trash, etc. I've tried opening any application to try and back up so I can do a format as they call it, but I can't open any application such as Mail, etc.
I am not a computer software/hardware literate person but I can understand what's going on and how to follow steps suggested by IT/apple experts. I have also done a hardware check up on reboot and everything is fine with the hardware.
Please help me get my macbook air back.
Thank you.

Two other factors that could impact performance like that .... reduced memory and a too full hard drive/SSD.
If you click on the apple on the menu bar, and about this mac, does it show you the memory size  you expect to have, ie, 2GB?
If you can, bring up the Activity Monitor (on your hard drive in applications/utlities) to see if anything is hogging the CPU.
On your hard drive/SSD, how much free space do you have?  You need 5GB minimum with 10% to 15% being better, for systems usage. Less than that can really slow the system down.
If you can, bring up Disk Utility (on your hard drive in applications/utilities) and do a verify disk to check the disk status.
You could reset PRAM ... won't hurt and 'might' help
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
You should be able to run the Apple hardware test by disconnecting any devices, leaving the power adapter in, and reboot holding the D key down. Run the extended test.

Similar Messages

  • Macbook Air first generation able to upgrade to Mac OS X v10.6 Snow Leopard

    Macbook Air first generation able to upgrade to Mac OS X v10.6 Snow Leopard? Some web sites open a bit on the evaluation, said that the first generation of Air not suitable to install Snow Leopard, click here to collect the views of Members, thank you ~
    中:
    Macbook Air 第一代能否升级到 Mac OS X v10.6 Snow Leopard?有些网站上开了一下测评,说第一代的Air不适合安装Snow Leopard,在这里想征集一下各位的意见,谢谢~

    HI,
    Check out this thread.
    http://discussions.apple.com/thread.jspa?threadID=2129230&tstart=0
    Carolyn

  • My iPad first generation is slow and crashing

    MY first generation iPad is very slow and crashes. I have closed all apps, erased cookies, rebooted, etc. i am only using 2.2 gb of 64. Help!

    If you have performed all of the basic troubleshooting steps that you have indicated, you should probably backup your iPad, restore to factory settings and then restore the backup to the iPad. If that doesn't help, then restore as new and see if that helps.
    You will obviously lose all data when you restore as new, but you can download or sync all of your content back to the device and take it slowly and methodically reloading yoyr content and see if you can pin down one particular app that is causing problems, if any at all.
    If that still doesn't help, make an appointment at an Apple Store and ask for those help. I understand that have ways of restoring devices that are a bit more involved than what we as users can do with iTunes.

  • How to upgrade osx on macbook air first generation

    Hello,
    I'm using an early macbook air 1.6 Ghz intel core 2 duo running 10.5.8
    I have bought an install DVD for macbook air for 10.6 disc version 1 2Z691-6529-A but it refuses to install. says it can't work on this mac.
    I have 2Gb ram and plenty of disc space.
    What can I do to upgrade ?
    Thanks

    Upgrading to Snow Leopard
    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
         Snow Leopard General Requirements
           1. Mac computer with an Intel processor
           2. 1GB of memory
           3. 5GB of available disk space
           4. DVD drive for installation
           5. Some features require a compatible Internet service provider;
               fees may apply.
           6. Some features require Apple’s iCloud services; fees and
               terms apply.

  • My MacBook Air keyboard has become raised and spacebar is not working!

    My sons MacBook Air Keyboard has become raised/warped. The centre point of the raised area is the top left hand corner of the trackpad. I would say the highest point is 2 to 3mm above the normal surface line.
    The first signs of the problem was an inconsistency in the spacebar operation. Now the spacebar fails to operate at all! Apart from the Spacebar the Air seems to perform all other functions normally.
    The raised area /warped area has also created a wobble when the MacBook Air is on a flat surface. 
    Model A1237
    MacBook Air 1.6 Ghz Intel Core Duo
    Memory 2GB 667 MHz DDR2 SRAM
    Serial Number W8806AVHY51
    Software Mac OS Lion 10.7.1
    Thank you for taking the time to read my issue and hopefully provide some guidance!!

    If your Air came with Lion pre-installed you might find it a bit complicated to downgrade. In any event the battery should be replaced under warranty. [My 17" battery was replaced by Apple at the Genius Bar even though the year warranty had expired; they were genuinely concerned since there was a safety issue concerning power!] On the point about your 3 Lion concerns, I note that many on this forum have dealt with similar issues. In my case I purchased a new machine with Lion rather than upgrade my existing Snow Leopard MacBook Pro 13" or iMac 27" and have found there to be no troubles whatsoever. I enjoy the speedy response and smooth execution of tasks on 10.7.2. Good luck with your battery issue. 

  • MacBook Air is just flashing on and off but not working after trying updates

    This morning I got notification that I was supposed to update my MacBook Air with both update for iTunes and update for Firefox. 
    I hit yes to both.
    Now I am just getting a constant flashing on and off and blank screen alternating with brief picture of the Apple with bar underneath it.
    Have turned on and off several times and still won't work.
    Ideas/

    Welcome to the Apple Support Communities
    I don't think that the iTunes and Firefox updates could do this, but it looks like the logic board is damaged. What happens when you press Shift key while your Mac is starting?

  • Macbook Air (1st Generation) is crazy slow - running on 10.6.8

    A friend just gave me his old macbook air (1st generation) to see if I can get it into working condition. It currently works and is running on 10.6.8, however it is EXTREMELY slow.. I am wondering if it is possible/recommended to revert to 10.5.6 - something I saw in another forum - but I'm not even sure how to do that. Anyways any simple tips (for a novice computer guy) would be much appreciated.
    Thanks!

    You can also free up some RAM and make the performance better by deactivating the Dashboard. Open terminal, and do the following command:
    defaults write com.apple.dashboard mcx-disabled -boolean YES
    then do:
    killall Dock
    I'm not sure yet how to activate it. This command doesn't erase the dashboard but it deactivates it. Or, you can just instead of deactivating it, remove all open things on the dashboard, such as the calculator, the note thingie, the clock, etc.

  • I just bought the new MacBook Air a few days ago and my Internet connection is so slow. My iPhone's connection works fine when connected to the wifi but the MacBook connects for a few seconds then drops completely. What do I do?

    I just bought the new MacBook Air a few days ago and my Internet connection is so slow. My iPhone's connection works fine when connected to the wifi but the MacBook connects for a few seconds then drops completely. What do I do? I tried connecting it to my phone's hotspot and it works perfectly. I'm a new Mac user so I have no idea what to do. I have Comcast xfinity cable and Internet. Thanks for the help.

    Your warranty includes 90 days of phone support. Contact Apple.

  • Is it worthwhile to load windows 7 onto my MacBook Air? Will it slow down my computer?

    Is it worthwhile to load windows 7 onto my MacBook Air? Will it slow down my computer? What might be the benefits of having windows and mavericks as two different operating systems side by side?

    Check out this article first. It deals with BootCamp vs Parallels Desktop but there are two other products: VMWare Fusion and VirtualBox that offer the same basic features as Parallels. So your first decision is which you prefer. As I said, I chose virtualization: Parallels Desktop in particular.
    You need a full retail version of Windows - If you live in the States try New Egg for the best price. This is what I bought. You'll need it whether you choose BootCamp or virtualization. Note that Win7 apparently isn't available via download from Microsoft any longer, only Win8 so you'll need access to an external optical drive or use remote dvd sharing with your Windows computer. I've not tried installing Windows using remote DVD sharing but I have installed other software that way so I'd expect it to work if you choose virtualization. If you choose BootCamp you'll need access to an external optical drive or create an ISO image of Windows on a large flash disk.

  • I have bought macbook air first form other owner from few month,but after i try reinstall back lion os x..its cant reinstall back already..i try ask the owner he keep saying you need send repair..so i decide ask at here before i send to any service..

    i have bought macbook air first form other owner from few month,but after i try reinstall back lion os x..its cant reinstall back already..i try ask the owner he keep saying you need send repair..so i decide ask at here before i send to any service..

    StoneComputers wrote:
    What about the incredable lag time from clicking on a program to the time it opens (or the time till the loading screen starts)? I wish I could record it and play it so I could see if thats normal from other members... the icon just sitting there for over 35 second (I just counted 36 till the loading screen popped up) at first I thought it was me not clicking hard enought cuz the mouse button I have is real stiff (any ideas on that?) but no it takes that long just to get to the app loading screen... this happens every time same amount of time with the 3 programs I use the most, prolly more but I know for a fact world of warcraft, uTorrent, and Google Chrome. I would just chalk it up to slow hardware but they load real quick in windows 7 and once this bad spot is loaded the program runs so fast and nice afterword. Maybe some tweeks? I wonder if this would happen in Snow?
    The coment "few outdated programs" Ive seen alot its not just a few its a lot and since games are not Apple's strong point I would think they would want to keep as many as they could...
    An example of the rants you will see from a lot here. Don't be put off as these problems are generally user specific, and these same old comments come out after the release of every OSX I can remember. When Lion is upgraded  to the next OSX you can gaurentee these forums will be full of people screaming about how great Lion was. Happened with Tiger, Leopard and Snow Leopard.
    So come to think of it you may be better off Googling sites that give you unbiased views on Lion, rather than expect any positive comments here. For every one complaint there are probably 100,000 people with no issues.
    Cheers

  • There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now?

    There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now? I wont be able to make it to the Apple store until tomorow and would prefer if there was something I could do that didnt cost money, my computers very new and I really need help.

    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    I suggest that you try to repair the phone software using PC Companion..
    Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
    How to backup?
    If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • My MacBook pro is running very slow and unresponsive.

    My MacBook pro is running very slow and unresponsive. I have mid 2010 model running on lion. Past few days it looks very unresponsive. Tried to reinstall lion as clean copy. Still no luck. Any help on this is much appreciated !
    My model has 4 gb ram.

    Things That Can Keep Your Computer From Slowing Down
    If your computer seems to be running slower here are some things you can do:
    Boot into Safe Mode then repair your hard drive and permissions:
    Repair the Hard Drive and Permissions Pre-Lion
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    Repair the Hard Drive - Lion
    Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Restart your computer normally and see if this has helped any. Next do some maintenance:
    Suggestions for OS X Maintenance
    For situations Disk Utility cannot handle the best third-party utility is Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger.  These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
    OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
    I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
    For emergency repairs install the freeware utility Applejack.  If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line.  Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
    When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
    Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
    Carbon Copy Cloner
    Data Backup
    Deja Vu
    SuperDuper!
    SyncTwoFolders
    Synk Pro
    Synk Standard
    Tri-Backup
    Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
    Additional suggestions will be found in Mac Maintenance Quick Assist.
    Referenced software can be found at CNet Downloads or MacUpdate.
    Additional Hints
    Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
    Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
    Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
    Check for applications that may be hogging the CPU:
    Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

  • I have the Numbers-applications on both Mac mini and Macbook Air. My problem is that they don't sync so when I create a Numbers-file on the MacBook  while travelling, it will not be on my Mac mini when I get home :(((

    I have the Numbers-applications on both Mac mini and Macbook Air. My problem is that they don't sync so when I create a Numbers-file on the MacBook  while travelling, it will not be on my Mac mini when I get home :(((

    Hey iWeb plubishing problems,
    I would first check to make sure that you meet the system requirements for OS X to support Documents in the Cloud. For that your Mac’s needs to be running at least OS X Lion 10.7.5 or later to make sure that everything syncs. Take a look at the article below for more information. 
    iCloud: Troubleshooting Documents in the Cloud
    http://support.apple.com/en-us/HT203517
    Take care,
    -Norm G. 

  • Did macbook air mid 2009 running slow with mountain lion?

    did macbook air mid 2009 running slow with mountain lion?

    Yours is the first computer I've heard about on these forums that is attempting to run Mavericks with only 2GB of RAM.
    Indeed that is acceptable per the Mavericks requirements:
    http://support.apple.com/kb/HT5842
    ... but as you may know, Apple has not sold computers with as little as 2GB RAM for quite a while.
    I suggest therefore you make sure you remove any applications that may be overtaxing your machine.  Examples are browsers other than Safari, Mac cleaning products (such as Mac Keeper), or any other non-Apple app that has some startup process running (such as Outlook).

  • I want to buy macbook air 4th generation i5 but i want to use it for graphic design it is suitable for that or not

    i want to buy macbook air 4th generation i5 but i want to use it for graphic design it is suitable for that or not i will use corel draw ,photoshop ,and illustrator in windows 7 it will work properly in 4th generation i5  mac air

    Hi T,
    Either of these will give you the info you seek:
    http://www.appleserialnumberinfo.com/Desktop/index.php
    http://www.chipmunk.nl/klantenservice/applemodel.html

Maybe you are looking for

  • RH Crash when linking or importing word documents

    RH9 build 9.0.1.232 Office 2010 Webhelp (custom skin) I have created a template from a successful project which i completed over three months ago. I am now trying to create a project using the template and getitng persistent crashes when attempting t

  • Can numbers open and view excel files with filters applied?

    Hi - I don't currently have iWork but was considering purchasing it.  I frequently get sent excel files from work (which I view on my iPad 3) that have got filters in the column headings applied and I need to be able to change the dropdown values in

  • Error using Acrobat Reader in W2K Terminsl Services

    We are trying to install Reader 9.0 on a Windows 2003 SP2 64BIT Terminal Services server and have used several methods, but if anyone other thatn an administrator tries to open a PDF or start the program it receives a VB Runtime error and closes afte

  • How do I go back to the older version?

    I want the old version back! How do I get the older version?

  • Nokia 5800 Xpressmusic Software update to V30

    Hi I have updated my Nokia 5800 today. havent noticed much changes, but the phone does respond much faster. will keep you updated as i notice the new changes. Click the kudos, to say thank you.