MY macbook Air just started shutting down suddenly

MY 2011 Macbook Air just started shutting down when I watch Hulu and Skype. What is wrong?
It turns back on fine then within 15 mins, it'll shut off completely. So far, it only shuts off when I'm using Skype or watching videos...

After it restarted, did you see a dialog box resembling this one:
If so, next time it occurs click Report...
Before you send it to Apple, copy the text of the report. Paste it in a reply. Remove or obscure any personal information, should it appear.

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My Macbook Pro just started shutting down when I connect my IPhone to the laptop. Help please.

Everytime I connect my Iphone 4 to my Macbook Pro (purchased in 2006), the computer shuts down and reboots automatically before IPhoto even opens. I need to back up my IPhone so I can upgrade. PLEASE HELP!

Hi Jennette,
Thanks for visiting Apple Support Communities.
I'd suggest using the steps in this article to isolate and resolve the issue you're seeing:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/HT1199
All the best,
Jeremy

I want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

i want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6.

Satellite Pro A10: after 3 years now just started shutting down

Hi
Can anyone help with this problem?
I've had my Sat Pro A10 about 3 years now and it's just started shutting down.
I've had the fan replaced and the unit cleaned out.
In the power options I've set the processor to minimum speed and the cooling to max.
Has anyone got any other suggestions.
Cheers

There is a good way to test if you have a CPU/RAM related problem. Just use Superprime or prime95 which is excellent for testing these two core components.
I am a heavy overclocker, so I need prime95 like my breath, and it works perfectly. It shows me when the CPU is exceeding a limit of overclocking (the same for the RAM) and if something is wrong with it.
If you then test it on your own machine, and you get an error, then you know that you probably have a hardware fault. But make sure that you quit all unneeded applications, which can disturb the test, so there were some reports, that applications cause error with these program.
I hope I could give you a new idea.
Greets

I have an iMac that I purchased back in 2010 and over the past 9 month or less my computer just started shutting down while someone was in the process or working on it. What could this come from? Is there a simple solutions to this problem?

I have an iMac that I purchased back in 2010 and over the past 9 month or less my computer just started shutting down while someone was in the process or working on it. What could this come from? Is there a simple solutions to this problem?

Which model iMac do you have? http://support.apple.com/kb/HT1758 How to identify iMac models
Which OS is currently installed?
Check out KB Articles: http://support.apple.com/kb/HT3964 Intel-based Macs: Resetting the System Management Controller (SMC) and http://support.apple.com/kb/HT1379 Resetting your Mac's PRAM and NVRAM
If not of the above works and you have AC, call them. Let them deal w/it. Otherwise, take your iMac down to your local AS or an AASP. Diagnostic testing is FREE!
You can also research for a solution on YouTube's "How To" website and iFixit.

My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?

My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?

Troubleshooting: My computer won't turn on
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.

My Macbook air (late 2010) shuts down randomly!!

Need some help here!! My Macbook air (late 2010) shuts down randomly, sometimes it won't even power on. This happened to me one morning, then at night try turning it back on, it went back to normal, I didnt do anything to it. Today it did it again but it went back to normal few minutes later after hitting the power buttom more than 10 times

Hi Argenisss,
I'm sorry you are having issues with your Macbook Air. Since your post indicates you have the latest version of the operating system, I would suggest resetting the System Management Controller (SMC)
Intel-based Macs: Resetting the System Management Controller (SMC)
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Another troubleshooting step would be to reset the PRAM as well:
About NVRAM and PRAM
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
You can read more details by clicking on the two links above, but these would be two good troubleshooting steps to try.
Hopefully, this information will help ....
- Judy

My macbook air will not shut down or restart

my macbook air will not shut down or restart, but it will go to sleep. what can i do to fix this ?

correction its a macbook pro

I have my macbook pro for a while now and all of sudden it just started shutting down randomly when my battery had enough life in it and only works and comes back on when I put it on the charger. Do I need to replace my battery?

I have a MacBook Pro
Keeps completely shutting down all the time when its fully charged and at random times when it is at 65% for example
Do I need to get a battery replacement? Or do I have a virus?
PLEASE HELP

Sudden power-down is most often caused by overheating. The fans in a Mac are controlled by software that measures temperatures at several points inside the computer, and increases the fan speeds when temperatures are rising. You should get it checked to be sure the fans are working as expected. Your appointment for an evaluation at the genius Bar at an Apple Store is free, in warranty or out.
Battery shortage will generally cause your MacBook to warn you, then go to sleep.
Your symptoms do not correspond with any know Viruses.

TS2055 Macbook Air USB causes shut down

My MacBook Air was the latest model. I had this symptom that once i plug in USB, out of sudden shut down by it self continuously. Both USB port effected. It just happened out of sudden. What should i do next?

So you plug in any USB device, no matter which one, and the machine shuts down? If so, try this:
Intel-based Macs: Resetting the System Management Controller (SMC)
If that doesn't work, make a "Genius" appointment at an Apple Store to have the machine tested.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.

Brand new MacBook Air fails to shut down

I took ownership of a brand new 13" MacBook Air on Friday 15th, have been trying it since then and found that on occasion it hangs during the shutdown process. This has happened five times in two days of use (it's now the 17th). The only way to get the MBA to shut down is to hit the start button for an extended period otherwise it will sit spinning for eternity. I have experimented and tried to shutdown programmes first before shutting down the MBA, but this doesn't appear to help.
I have only installed a few programmes on the MBA since receiving it, (Lightroom and 1Password), everything else is as it was when it was delivered, brand new. I purchased it via the online store and requested that it was upgraded with 8GB RAM and a 1.7GHz processor, so it came from China with these upgrades carried out.
Could this be a memory problem? I understand that MBs can be fussy about what type of memory is installed. It seems odd as the memory was installed in the factory.
Should I do a VRAM and/ or PROM reset? Are either of these responsible for controlling shut down procedures?
It is very disappointing as I had been really looking forward to getting the MBA and I am concerned that this might be an inherent fault with this particular machine. Any help would be appreciated. I will contact Apple Support as I have 90 days phone support, but I thought I should try you all first.
Chris

RAM should not be a factor for a brand new Mac. Third party software is often the culprit.
Make sure to log out of 1Password before shutting down > https://discussions.agilebits.com/discussion/5265/1password-cancels-logout
Tip ... there's no need for a third party password manager. The pre installed Keychain Access app can do that for you.
HD > Applications > Utilities
How to manage passwords with Keychain Access | Macworld

MacBook Air Doesn't Shut Down

Hi all!
I have a 1.8/64 gig SSD MacBook Air and I was wondering if anyone has had any shutdown issues. I'm not having the intermittent/random shutdown issues, but last night my MBA didn't shut down at all and I had to hold down the power button to shut if off. It usually happens after I have had it asleep for a long time. I have an appointment at the Apple Store today, but i wanted to know if anyone had any ideas! Thanks!

I was referencing an actual shutdown. Putting my computer into sleep mode was fine, as was rebooting (strangely enough), but my MBA would close-out Finder, and then just sit there (45 minutes in one instance) with the background picture displayed, and the little gray-wagon-wheel-circle thingy rotating in the lower 1/2 of the screen. I have no idea what auto sync has to do with the shut down problem, but that is the only thing that had any effect in correcting the shutdown problem.

MacBook Air refuses to shut down, it's frozen - any thoughts?

I can't shut my MacBook Air down. No curser; 100% battery; 3 programmes open

Press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly to restart.

New MacBook Air just started up but won't connect to our wifi connection. Anyone able to solve this?

Just started up my boyfriends new MacBook Air and have tried to connect to the wifi with the correct password but says the ip is wrong or something and just won't connect... Any help would be great.

Your boyfriends new MacBook Air comes with 90 days of free Apple phone support, which you may want to use. Phone numbers are here.

My Macbook Air doesn't shut down

After latest Yosemite 10.10 upgrade my 1 year old Macbook Air frequently won't shut down and the spinning circle keeps on going. What's wrong?

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

MY macbook Air just started shutting down suddenly

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