My MacBook air thinks the return key is a number for the password do when I try to log it in just shows up as a dot character

Because I can't log in I can't do anything on it. When I try to write in my apple I'd username it displays in another language. Please help.

Thank you so much...who knew it was such a simple thing!!!

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Hey, I'm trying to install Adobe Flash on my Macbook Air. At a certain point it asks for my password but it doesn't take it. So I cannot continue installment. I have reset my password already. Still the same problem. How can I continue to install when it

Hey, I'm trying to install Adobe Flash on my Macbook Air. At a certain point it asks for my password but it doesn't take it. So I cannot continue installment. I have reset my password already. Still the same problem. How can I continue to install when it keeps asking for a password it doesn't recognize over and over again? How many times do I have to reset it then? Advice please

You have to provide your computer's administrator password in order to install Flash Player.

HT204053 I have an Apple ID for App Store and when I try to log in to the iCloud, I get the message " this Apple ID is validbut not iCloud account "

Hi,
I have an Apple ID for App Store and when I try to log in to the iCloud, I get the message " this Apple ID is validbut not iCloud account "
Thanks.

http://www.youtube.com/watch?v=gmOmd_WFp6o
This was helpful for getting icloud set up from my pc...but someone said that they had it on their pc and then it disappeared. Fun! Fun! Fun!

When attempting to upgrade my iMac from Snow Leopard to Mavericks, I receive the message "This disk is used for Time Machine Backups" when I try to select the lone available hard drive.

When attempting to upgrade my iMac from Snow Leopard to Mavericks, I receive the message "This disk is used for Time Machine Backups" when I try to select the lone available hard drive. I have ensured that Time Machine is turned off. Upon some Google research, some who reported this problem were told to delete the folder backup.backupdb, but I do not have this folder on my Mac. Any suggestions?

The folder would be at the root of your hard drive. Double-click Macintosh HD and look there.
If it isn’t there, I’m not sure what it is seeing.

I am trying to set up my apple tv and when I put my apple id in it doesn't recognise the password or I have reset my password on my Macbook AIR so many times and I have asked for my apple id. when I put it in on apple tv same answer. I am technoretarded

I cant log into my apple tv wont accept my apple id.

yeah have reguested apple id and reset password still nothing

I cant sign in to i-cloud with my new apple id i signed out of the old one and when i try to log in i just get the 'thinking about it' logo. this lasts for ages and doesn't sign me in. help!

Hi, i have recently purchased an i-phone 4s and had been merrily playing away and set up an i cloud account. However when i tried to access i cloud from my pc i couldn't verify it. I had to change my apple id because i no longer had access to my old e-mail. I managed to sort out my i-phone and change all the accounts to my new apple i.d (except game centre? don't know how to do that yet.) but when i signed out of my old i-cloud account on my pc and tried to sign in with my new apple id it just tries to connect (i get the i'm thinking about it wheel) for ages; not allowing me to log on.
Help!

Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).

My macbook freezes when I try to log on. It shows the purple background and accepts my password, but then it doesn't open up my documents or apps.

Any help?

Could i have made a mistake when entering the new password?
It's entirely possible. And it sounds like you already know what needs to happen in order to correct it. I'm afraid you won't be able to salvage any data that hasn't been included in your latest backup of the device via iTunes.
B-rock

When I receive mail with an attachment on my I pad, the email shows the attachment (paper clip) but when I try to open it it just shows an envelope under the heading mail

I can't open any attachments received with my e mails despite it showing that there is attachment included

Actually I have not received a response to my query yet!!
Please disregard "This helped me "

Can I download Adobe Creative Suite 5.5 Design Premium on a new Mac if I've had it installed on my old one since December 2011? I have the product key and serial number.

I bought a new Macbook Pro 13 inch in December 2011 and I bought the Adobe Creative Suite 5.5 Design Premium shortly after and installed it on the computer. The other day my friend spilled his drink on my computer and it is now going to cost me $800 to get it fixed so I am considering getting a new one instead of getting mine fixed I'm not sure if the memory is still ok or not either. It didn't get that wet and Apple told me it is more than likely ok but there is no guarantee that they are going to keep the memory when they fix it. So I was wondering if I get a new one if I can install the Suite on the new one I still have the product key and serial number for the Suite. Or if I decide to get mine fixed and the memory is swept, then can I reinstall it on mine after it is fixed? If anyone can help me it would be greatly appreciated!!! Thank You

deactivate your installation on your old computer (help>deactivate).
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

TS1388 I'm trying to install Microsoft Office for Mac 2011. Halfway through the installation process, the MacBook Air tells me that I must quit Safari before the installation can continue. As far as I can tell, Safari is closed but I still get the same me

I'm trying to install Microsoft Office for Mac 2011. Halfway through the installation, the MacBook Air tells me that I must close Safari for the installation to continue. As far as I can tell, Safari IS closed. I can't discover any process that will close it any more than it is now. Installer won't let me shut down or re-start the computer because it (Installer) is still running.
What am I missing?

The MS installer seems to think Safari is active so try the following...
Right-click on the Safari icon in the Dock and if applicable, select Quit.
or
Try Utilities > Activity Monitor and look for Safari in the Process Name column. If present, highlight Safari and then click the Quit Process icon.

Getting an error message when they try to log into the Discussion Board

I know this is not MacBook related, or maybe it is, since I have a MacBook. Anyway, this is the Discussion board I visit the most, so I thought I would post here.
When I try to log in to the Discussion Board, I fill in my User Name and Password and press the Log In button and then the next screen comes up with an error message. I have successfully logged in, but I am not taken back to the Discussion Board I left. This is the message:
"Error
An error has occurred. We apologize for the inconvenience.
Useful links:
* Forum Home -- browse the forums here.
* Search Forums -- visit the search page to query all forum content."
Is anyone else seeing this? If so, how do I correct it? This is happening on Safari 3 and also with Camino. Thanks.
Thom

Hi all,
just as a hint:
There is a whole Forum for things related to the Discussion Board.
See here: http://discussions.apple.com/forum.jspa?forumID=1076
As for the error you get, I get it also.
According to the a.m. Forum, Apple knows about this error and is trying to fix it.
Have Fun
Stefan

MacBook Air A1304 and MB Pro A1286 wont boot with the same issue.

I have two A1304 Airs and a MacBook Apro A1286 Mid 2009 with the same problem:
Battery is o.K. and fully loaded.
When I try to start, the fan spins up, screen stays black, no sound, no beep. Sleep LED is lit normally. After a few seconds, Fan stops spinning, LED goes of. After one more second, fans spins up again, LED is lit again but no chime, no picture, no startup.
When I disconnect serveral parts as HDD, output bracket, battery or magsafe, it still does the same.
Any suggestions (besides "new mainboard") . Is this a knwon problem that can be repaired by reparing components on the board?
All three machines seem to be produced in 2009 - may there be any similarity in components that fail now?

I like it very much. I use it on my iPad (and occasionally my iPhone). I'm kind of a keyboard snob actually. I tried the Apple wireless keyboard first. Apple keyboards have a short throw that hurts the tips of my fingers. They're very pretty but the on button turns on when I don't want it to and my iPad wakes up in my bag. Strike 1.
I went to a little keyboard called the Joy and it had a positive switch so I didn't have the wakeup problem. It worked well though after several months I wore it out and had to replace it with another one. I also didn't like how flat it sat and used rubber bumpers on the back. It too had a short throw that hurt my finger tips after a while but it was better than the Apple.
Then I discovered the Logitech bluetooth keyboard, the K811. This is a great keyboard. It switches between multiple targets with one press, it has a positive on/off switch, the keys light up, it's rechargeable and lasts a long time, and the slight cushioning on the keys keeps my fingers from hurting. I put the rubber bumpers on it though like the Joy because I like the keyboard to sit up a little. It's a tiny bit bigger than the other keyboards but I like it a lot, better than my MBA keyboard and better than my iMac wired keyboard. I'm trying out an after market keyboard on the iMac now but I'm thinking about switching to one of these for the iMac.

HT201250 i was trying to manually erase files from my macbook air. at one point, my system preferences disappeared from the dock and i had a pop up message telling me the application was 'incomplete'. I tried to reinstall iLife but i wont work.

I used the small key that comes with the air but it doesn't seem to be doing much. Am i supposed to be reinstalling OS X or iLife? I tried OS X and I didn't see much difference except for the return of my system preferences and safari which had initially disappeared, but I'm still missing the App Store and iPhoto. I can't reinstall iLife either.

Try a few things: 1) restart in safe mode (restart holding the shift key) and this will repair the drive (if need be) and trim/delete cache files. Restart normally.
2) if you use iPhoto or Aperture launch the program and then empty the trash folder of the program(s). Launch your Mail program and check out how much is in the Trash and Archive folders. You can delete the really old stuff if there is any.
3) Download omniDiskSweeper (free) to see what's on your drive. Be careful about deleting anything that isn't in your personal drive space and be very careful about deleting anything in the Library folder.

HT1338 My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds. Can you help me?

My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds before the screen changes. This has been happening the past 24 hours. Any ideas?

First, back up all data immediately, as your boot drive may be failing.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

New to Macbook Air. Screen suddenly expands to 4-500% for no apparent reason. Have to use back arrow to return but lose what I've been typing. What am I doing to cause this?

New to Macbook Air. Screen suddenly expands to 4-500% for no apparent reason. Have to use back arrow to return but lose what I've been typing. What am I doing to cause this?

Next time you want to put your iMac screen to sleep, try switching off the Magic Mouse, wait for the notification to come up on the screen telling you the Magic Mouse has been disconnected, wait for it to disappear then press the keyboard shortcut to put the screen to sleep. See if that helps and we'll go from there. If that doesn't help, can you just say wether the screen always turns back on the same time every time?
Hope that helps
David

My MacBook air thinks the return key is a number for the password do when I try to log it in just shows up as a dot character

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