My macbook air will not shut down or restart

my macbook air will not shut down or restart, but it will go to sleep. what can i do to fix this ?

correction its a macbook pro

Similar Messages

  • Macbook pro will not shut down or restart

    I have a new 17" Macbook Pro that is 2 months old. The laptop will not restart or shut down without holding down the power button and restarting by turning the power on button. Otherwise it will sit there and the gear icon will spin and spin until it goes into sleep mode.
    Everything was working fine until now. Any help would be appreciated.
    Paul

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find nothing has changed after you complete it.
    Boot in safe mode. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    During startup, you will see "Safe Boot" on the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Safe mode is slower than normal, and some things won’t work at all, including your login items.
    Restart (not in safe mode) without doing anything else. Same problem now?

  • MacBook Pro will not shut down

    A principal at my district has a MacBook Pro 15-inch Early 2008 (2.4/2X1GB/200-5400/256VRAM/AG) running OS 10.5.8 that will not shut down. When shut down is chosen, the computer restarts instead of shutting down. It does not matter how shut down is chosen, whether it is from pull down menu, keyboard command, click on shutdown in the login menu, etc. I have tried resetting PRAM, SMC, starting up from a known good system, and run diagnostics applications (which turn up no problems). The only way to get the machine to tunr off is hold the power button down until it shuts off.
    The user complains it also gets very hot when he leaves it sitting open in sleep mode. I have not observed that particular symptom. It also tend to run down the battery faster than it should (battery check shows it to have 80+% of it's original capacity.) But Activity Monitor does not show any unusual activity.
    Any suggestions what I can try next to figure this thing out?
    Thanks.

    On occassion (like tonight) my MacBook Pro will not
    shut down - even when I attempt to force quit. Any
    suggestions?
    Happens here too, but very rarely. In my case it mostly happens late at night when OS X is supposed to run some internal maintenance jobs, maybe some of them do not allow a shutdown?
    Does holding the power button down for approx. 10 seconds work? If yes, then I would not worry about it. If no, there is something seriously odd and I would report it to AppleCare.
    Cheers,
    Uwe

  • MacBook will not Shut Down or Restart

    My MacBook will not shut down or restart from the apple menu, nor from any other dialog box that pops up, after an update, for instance. The only way I can turn it off/restart is by using the power button. I have tried archiving and installing OS X, but I am still having this problem. Does anybody know how to fix this?

    Hi Henry,
    Help here: http://docs.info.apple.com/article.html?artnum=303319
    Second, make sure you have all your updates. Click the Apple logo in the Menu then click Software Updates.
    Reset PRAM by holding option-command-P-R keys down during startup until you hear the chime at least three or four times.
    Resetting the PRAM is a standard procedure for the problem you are experiencing.
    Also, run Disk Utility and Repair Disk Permissions. DU is located here:
    Applications/Utilities. Launch DU, select MacintoshHD in the panel on the left, then click Repair Disk Permissions. Quit DU and reboot.
    If you need further assistance, please post back.
    Carolyn

  • My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

    My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

    Have you tried holding the power button down for several seconds? I would try the force quit as mentioned earlier first, or go to the Activity Monitor in Applications>Utilities and try force quit there.

  • Macbook pro will not shut down. Will someone help me?

    My husband's macbook pro will not shut down. Tried everything.  This occurred right after installing photoshop cs5.

    Have you attempted holding down the physical power for 10 seconds.

  • Macbook Pro will not shut down AND other issues...

    Macbook Pro will not shut down. Not using the POWER button, not using control/alt/command/esc, not using force quit, and obviously not by selecting Sleep or Shut down from the Apple menu.
    Force quit will not even pop up when selected.
    Top row keys do not work either, have gone into settings and switched them to F keys and back again, no luck.
    iPhoto will not import photos and will not shut down, gives me a message stating it is importing photos (nothing is connected to computer though). Baffling.
    HELP! Computer is only a month old
    Thank you everyone xx

    Please make a Genius Appointment and take it in for service.

  • MacBook Pro will not shut down properly

    MacBook Pro will not shut down properly. Gray screen appears with spinning gear but will not shut down completely.

    If you have more than one user account, these instructions must be carried out as an administrator.
    If you have an optical drive, make sure there is no disc in it.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
    For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
    Step 2
    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

  • IMac will not shut down or restart using the apple menu

    I have an iMac running 10.7.3 that will not shut down or restart using the apple menu.  The only way to get this machine to shut down is to hold down the on/off button on the back of the computer.  This has been a problem for quite some time and may have started with Lion, but I’m not sure.  Any help is appreciated.

    Hi...
    Before you shut down, make sure you "quit" all open applications. Applications are running if you see the small blue reflection under the app's name in your Dock.
    If necessary, you can force quit apps... several ways to do this.  One, from your Apple menu > Force Quit or using the Activity Monitor located in /Applications/Utilities.
    If it's not a question of open applications, try Resetting the System Management Controller (SMC)

  • New Macbook Pro will not shut down.

    Hi,
    So I just got a new Macbook Pro four days ago from the Apple store and I'm already running into a little bit of trouble, that being my macbook will not shut down. Once I open the shut down window, the normal countdown that comes with it usually will not appear and I am incapable of clicking the shut down button. I have not downloaded anything onto my mac besides Microsoft Silverlight, Adobe Flashplayer, and a pdf document of my receipt from the apple store. I have burned some of my music CDs into itunes and browsed the web (nothing fishy; just some shopping, movie streaming from netflix and youtube, and reading articles online published by universities). Should I take the computer to the Apple store or is this something I can fix on my own?
    Thanks so much

    If I were you I'd take it back to the Apple store and let someone at the Genius Bar take a look at it. The worst case is you made an extra trip, but at least this way you can exchange it immediately if there's a problem. You only have a 14 day window for this, might as well take advantage of it.
    The only other thing I can suggest is to open the Force Quit option from the Apple icon in the upper left corner. See if there are any apps that show Not Responding. If there are any like that, force quit them then try to shut down.

  • MacBook Pro 2013 will not shut down without restarting.

    I got a macbook pro a month ago and it will not shut down without pressing down on the power button. Using the normal Shut down options only restarts the computer. I have done all the disk utility repairs, installed new mountain lion, reset the PRAM several times, and ran software repair from doing the shutdown hold D. I also checked to see if the PRAM is good, and it is Ok in systems utilities. It will also restart when i have not touched the computer for 10 or so minutes and will go to locked user log in.
    I really don't know what else to do. If you need more details let me know. Any advice?
    Thanks

    Thanks!
    I tried this and discovered something new. I noticed that if the computer is charging while shutdown, the computer will still restart. However, if the computer is charging and you shutdown, then unplug the charger, it will remain off. It will also resume normal shut down and sleep if you shut down while unplugged, now. An idea why it will still restard while plugged in though? If not i very much appreciate your help so far!

  • IMac will not shut down or restart

    Only a "hard" shut down works (holding the main power button for 5 seconds). I don't think that action does my directory any good! This started when my automatic software update launched and had an unsuccessful installation of QuickTime 7.6.2, and Safari 4 public Beta. I removed Safari and used Firefox to get Safari 3.2.x. I was then able to install QT 7.6.2 after several attempts.
    But, my machine will not shut down! Any suggestions? Thank you.

    HI Kenny,
    Try resetting the SMC. http://support.apple.com/kb/HT1543
    If that doesn't help, try resetting the PRAM/NVRAM.
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Your computer’s PRAM and the NVRAM are reset to the default values.
    Make sure your important data is backed up just in case.
    Carolyn

  • Macbook pro will not shut down if I have opened iTunes 10.4

    I have an Intel Core 2 Duo Macbook Pro running Mac OS X Lion.  Unfortunately if I've used iTunes at all my laptop will only shut down if I hold the power button for 10 seconds.  This occurs after every application including iTunes has been shut down.  If I have not opened iTunes during a session then the computers shuts down normally.  Can I do anything about this, is it serious, and has anyone else encountered the same problem?  Thanks for any help givien.

    I'm not entirely sure if mine does this after I only run itunes, but after normal use of my browser and email, my coumputer only shuts down if I hold the button.  I'm not quite sure what's going on, but I'll update you if I find a solution.

  • My macbook pro will not shut down

    Hello,
    please help. I have a brand new computer - MacBook pro - 2.2 GHz, Intel Core i7, Mac OS X 10.6.7. When I bought it, I followed the onscreen instructions and "transferred" my old computer, 4 year old MacBook, onto the new one (my accounts, with all the documents, preferences, etc). Now, for some time, before getting my new computer, I had been experiencing problems on my old one: namely, it was not shutting down and I had to "force" it by pressing the switch. I should have known better than transferring the old comp's settings and accounts onto the new one. I didn't and now my new computer is also not shutting down. Does anyone know how to find where the problem is and how to eliminate it? Do I have to backup all, erase, and reinstall everything or is there a less drastic way to cure my afflicted computer?
    Thank you!
    P.

    Choose Force Quit from the Apple menu and close Outlook from there.
    (123063)

  • Macbook Pro will not shut down/restart/sleep/log out after Mountain Lion update

    Dear all,
    I upgraded from Lion to Mountain Lion yesterday and since then I have encountered a few issues:
    - The only way I can shut down my computer is to hold down the power button or entering commands in terminals. The commands under the Apple menu do not work at all. No window opens when I click on it.
    - The about this mac, force to quit, sleep, shut down and restart button, log out do not work.
    - When I restart my computer, it takes 3-4 minutes to log into the account (it used to be less than 1 minute, I have an SSD).
    I have tried all of these solutions to solve the problem:
    - I created another user account and I do not encounter the same problems. It logs in quickly, can shut down etc.
    - I have repaired the disk and the disk authorisations using disk utility
    - I have cleaned up all caches and did maintenance using OnyX
    - I have cleaned up all ACL using terminal
    - I have never installed Kapersky (this was the cause of the problem for some people in the past)
    I am starting to be a bit short on ideas. All I know is that there is a problem with my user account. I do not want to do a clean install as I have quite a lot of work stored on this user account and preferences that took me ages to set up. If I have to start fresh I will but I would rather avoid this extreme solution.
    Has anyone else experienced such an issue? If yes, how did you solve it?
    Thank you very much

    Had the same problem and this worked for me:
    Try deleting following two items:
    ~/Library/Preferences/com.apple.dock.plist
    ~/Library/Preferences/com.apple.dock.db
    Make sure you take a screenshot of your current dock since deleting these files will reset your dock to default.
    Now open terminal and do a sudo reboot w/ your password.
    This solved the problem for me.

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