My macbook air will not switch on any ideas - how much is the support calls for a one off??

I cannot switch on my Macbook Air - It has power to it and it is warm under it - but nothing on the screen and pressing the turn on switch has no effect. Could it be the battery?? The screen?? or what - very annoying as it has only just had its warranty expired. I have been on to support and they want to charge me for the call - but how much??does anyone know the answers to my questions please xx

Take it to an Apple vendor/retailer to arrange for repair.

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The "edit in" menu is completely inactive. All plug-ins are visible but in light grey; i.e. not accessible. Any idea how to solve the issue? Fyi: I am using LR 5.7.1 on MacBook with Mawericks.

The "edit in" menu is completely inactive. All plug-ins are visible but in light grey; i.e. not accessible. Any idea how to solve the issue? Fyi: I am using LR 5.7.1 on MacBook with Mawericks.

Jim, that sounds like a good hypothesis. Yes, I am using smart previews. I have my originals on an external drive which is connected. Still, LR can not find them. Do you know how to tell LR where to find the originals? I would like LR to identify the source automatically: if external drive is connected LR should show "original and smart preview" not only "smart preview". Thanks for your help.

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Intel-Based Apple Portables: Troubleshooting a computer that will not power on

My macBook Air is not charging anymore when I put it on the power and now is completely off

Please help me with my macBook Air not charging anymore

Welcome to the Apple Support Communities
First, reset the SMC > http://support.apple.com/kb/HT3964 If this problem is related to software, this should fix this problem.
If it doesn't work and you can start your computer, open System Information or System Profiler (it's in /Applications/Utilities), choose Power in the sidebar, and copy here "Charge Information" and "Health Information".
If you can't start the MacBoook, the only thing you can do is to take your computer to an Apple Store or reseller

My Nook finds the downloaded books and is authorized but will not open them, any ideas how to fix?

I finally got the Nook to find the books I loaded through DE, but they will not open, B & N seems clueless and the local lib is working on the problem. Meanwhile both books I downloaded are about to be overdue! I could use some help! Thanks!!

Figured it out!
Connect nook to computer
In explorer, delete ".adobe-digital-editions" folder on the nook
Disconnect the nook from the computer
Start ADE
Then plug in the nook to the computer
ADE will ask to register the nook
Do so
Now I see the nook in ADE
Close ADE and disconnect nook
Now I am able to read the ebook that I had transferrred originally from ADE (purchased from Kobo)
Apparently, ADE did not register my nook properly the first time. The second registration worked like a charm.

HELP! My MacBook Air does not switch on at all

My MacBook Air does not switch on at all. I press the "switch on" button but nothing happens. The battery is fully charged and the laptop is absolutely new (2 month of rare use). Have no idea what's wrong with it.
Thanks in advance.

Hi Aliyusha,
welcome to the forums. I'm sorry to hear about your computer issues.
Do you get a chime? dose the sleep led turn on or blink? What about the led on the power adapter, that LED on or off?
Apple Portables: Troubleshooting MagSafe adapters
http://support.apple.com/kb/TS1713
Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964

Macbook air will not connect to the wifi network

I recently had to replace my wireless network router and now my macbook air will not connect to the network. it worked fine with the old wireless router. Now, i get a "unable to join wi-fi network" message. The network ID (SSID) and password (WPA) are the same as before. I try to manually enter the password, but continue to get the previous message.
Any help in figuring out how to correct this problem is greatly appreciated.
Also, I have several PCs in the house that have had zero problems connecting to my wireless with the new router. What am I doing wrong?

Hi,
Ever since did the last airport utility update this has been happening.
I believe the airport utility update is solely a software update. Repair permission and repair disk (boot from your installation disk A) may help.
Other wise, http://osxdaily.com/2009/12/22/mac-wireless-problems-guide-to-troubleshooting-ai rport-wireless-problems-on-your-mac/ may help, too.
Cheers.

Macbook Air will not connect to the internet via Wi-Fi or Ethernet

Macbook Air will not connect to the internet via Wi-Fi or Ethernet? Any ideas why not and how to fix this problem?

Power down the router. Unplug the cord from the wall. Wait a while.
Plug the cord back in. Restart the router.
Wait until all the lights are lit up properly.
Restart the computer.
Best.

My macbook air will not send texts to non iphone users

Hello, yesterday I upgraded to an iphone 6 and now my macbook air will not send tests to non iphone users..whY thanks for any help.

obviously I meant texts..why?

My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star that just does that for hours

My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star (search icon). It will spin for hours and never go away unless I power off.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My macbook air will not attach mov files to gmail

Not able to attach mov files to gmail. I have a macbook air. this situation has occured over the last couple of weeks and this is not a large file.

Twyla2 wrote:
My Macbook Air will not connect to wifi. I have tried updating the software and still nothing. Any idea how to fix?
Care to share which software you were unsucessful in updating? Which OS version you are using?
===========
Try the basics first:
Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT4628 Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.

MacBook Air will not sync with icloud

my macbook air will not sync with my icloud account.
I have tried reseting the i cloud preferences and have trashed the calender caches
still does not sync.

If you haven't already done so, go to System Preferences>iCloud, click Sign Out, choose Delete at all of the prompts, restart your Mac and go back and sign back in. This deletes the iCloud account and iCloud data (if any) from your Mac but not from iCloud. Your iCloud data will reappear on your Mac when you sign back in.

MacBook Air will not boot. Error Message says "Your Computer restarted because of a problem."

MacBook Air will not boot. Error Message says "Your Computer restarted because of a problem."

If you can't start up and log in in the usual way, try in safe mode.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.
If you're able to log in, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.

My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how to fix this. Thanks!

My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums for hours, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how I can fix this. Many thanks!

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

My Mac Mail subfolders on my MacBook Air will not sync in alphabetical order. I am assuming it is a setting that I am not finding since my iMac based at my home office is fine, so is my iPad and iPhone. The core source is Exchange.

My Mac Mail subfolders on my MacBook Air will not sync in alphabetical order. I am assuming it is a setting that I am not finding since my iMac based at my home office is fine, so is my iPad and iPhone. The core source is Exchange.

If you have been using the mac.com Apple ID to make iTunes purchases recently, then there should be no issues continuing to use it with the new iPhone. I would abandon the new ID as you will never get Apple to merge the two IDs. I have had a mac.com ID for years and continue to use it with my iPhone 4S.
Tell us the issues that you encounter trying to set up the iPhone with the mac.com account.

My macbook air will not switch on any ideas - how much is the support calls for a one off??

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