My MacBook cannot resolve the alias when attempting to connect to LAN wired devices (WD Live Media Centre), and says operation can't be comp-leted because the original item can't be found.???
I have 2 WD Live Media Centre devices hard-wired on my LAN. My MacBook can find these devices on the network, but when it tries to access the USB drive which is attached to the media centres, a message says the Mac it "resolving the alias to USB drive", but then says operation can't be completed because the roiginal item (USB Drive) can't be found. My PC, which is also hard-wired on the network, has no problem accessing these USB drives. Is there some adjustment I need to make?
Well, try this (I was able to fix my with these steps):
Go Utilities > Disk Utility
Select your Startup Disk, e.g. Macintosh HD
Then, under the First Aid Tab, click Verify Disk Permissions.
If there are errors, then click repair Disk Permissions.
After it is done, restart the computer and see if your problem is resolved.
I hope this help.
Zeke
www.ZekeYuen.com/blog/
Similar Messages
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all of my songs in itunes have exclamation points next to them - why?
Hi Paula!
The exclamation points are due to iTunes not being able to find your music. This can be caused from either music being deleted from the computer or if the music folder has changed locations.
iTunes does not actually store the music in the program. All music is saved on the hard drive of your PC. iTunes just creates a link to their location and if that link is broken the exclamation points appear.
I see you're using a windows computer, the best way to locate these songs and add them back in to iTunes is to search for them.
You can click on your start menu, then in the search field type either the title of a particular song or .M4P
This should locate the music for you. Once you locate all the music or the one in particular you can right click on it and select properties. In properties you will be able to see the location.
An example of a location is, C:User Name/Documents and Settings/Music/iTunes/iTunes Media
Once you have that location you can go back to iTunes, click on a song with an exclamation, it will ask you if you would like to locate the file. Say yes and then direct the path to that song and after you select the appropriate song for that 1 file iTunes will ask you if you would like it to locate the other songs that are missing. Just say yes and your library will be back! -
I have movies in my i tunes library but i canot play them or drag them into my i pod.There is an exclamation point each of them.Then when i click on them to play them on my pc it says this movie cannot be used because the original file could not be found.Help?
Read threads list over on the right under the heading of More Like This
Allan -
I have to either hit cancel about 100 times to allow me to get into iphoto. I think this may have to do with photos I have edited over time where the original no longer exists but only the .edited.jpg...
OSX 10.8.2
iPhoto 9.4.2these do not matchup - they can not all be correct
Yes, I found the Masters file and they all appear to be there...
Some of the files in question say "The alias “AtlantisPhoto_01_2.jpg” can’t be opened because the original item can’t be found." when I try to access in the master file.
It was checked when I went into preferences already.
It sounds like you have unchecked the copy option sometime and imported photos while it was unchecked that no longer have the originals available on the same path as they were when imported
We only know what you tell us and answers can only be based on the information you provide
And whjile you are looking inside the iPhoto library be very careful that you do not make any changes of any sort - there are no user servicable parts in it and any changes can destroy your library
LN -
when attempting to connect to the itunes store, the status message says "accessing itunes store..." but never connects. how do i resolve this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
There are about 8 songs on a playlist that are listed in the playlist library but when I try to transfer them to the playlist, it states that they can't be transferred because the original file could not be found. Then it asks, do you want to locate the file but when I try that I get a few libraries but am not sure how to locate the particular songs. Some of the songs were purchased and some were transferred from a CD. I have seen the same question asked on the help page but haven't found an answer.
Thanks.Hi dones49,
It sounds like your issue here is that iTunes can not find the files for some of the songs you have brought into it. This happens occasionally even if the songs have not been moved from the location that iTunes places them on import or purchase. When you try to use the song, iTunes prompts you to find the file, as you have seen.
To find the file, use the information in this article to navigate through the iTunes media folders -
Locate and organize your iTunes files
If you are still unable to locate the files, you may need to download them from the iTunes store again, or rip them from your CDs. See this article for assistance with downloading your past purchases -
Download past purchases
Thanks for using Apple Support Communities.
Best,
Brett L -
i installed itunes to my new computer and transfered all my playlist from the older computer. the software came with the new computer hp link up. the problem
comes in where i want to play a certain song on a playlist and this error pops up "the song could not be used because the original file could not be found.
would you like to locate it? which is of no help.
is there a solution to this problem?The file path for these songs IS NOT correct per your iTunes Library file.
See: http://dougscripts.com/itunes/scripts/ss.php?sp=listmias for an Applescript to locate these files for re-adding. -
When I try to play my iTunes music on my computer, an error message comes up and state "The song (title of song) could not be used because the original file could not be found. Would you like to locate it?
When I click on Locate It, I cannot find where the music file may be located. Does anyone have any suggestions?
This all occurred when I attempted to do a backup to an external hard drive. Unbeknownest to me, the files did not copy over and do not appear on the external hard drive.
When I open my iTunes library, at the bottom of my music list it shows how many songs and the GBs, so it appears that the files are still there; however, cannot be located.
Thank you.Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M. -
I'm really dumbfounded on this one and it's driving me bonkers!!!! On some of my music files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
This began to happen when Chuck made playlists2burn on2CD-and then he would delete the playlist; sending all the song files into oblivion. Certain songs have a ! right next to the file name, and as I stated before, i get that error message:
"The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
So I click on "Locate". No help. I get a menu with folders that say "catroot" and other folders which names I cannot remember, but I scroll PAST the file folders, & it's just a bunch of ".DLL" files.....I don't understand what any of the names of the folders mean...it's frustr8ing-coz this is my 2nd iTouch, my 1st one got stolen & I can't afford2buy my music back at this time & i NEVER before had a single problem with losing song file locations.
Is there anyone out there who has been through this frustrating game of chasing your tail?....<that's how I feel>
If so I would be ever so gr8ful if maybe someone with the knowledge would be so kind as 2 tell me how/where 2 retrieve these songs & how to put everything back where it belongs, I would be 4ever gr8ful !!!
I can't afford 2 replace the songs just like I'm unable 2 buy back my old music from my stolen iTouch....man that was an awesome collection-someday I'll be able 2 afford 2 do that & I would like 2 have all the new music that I paid 4 but cannot find when I got my new iTouch....that would just be wonderful.
I hope someone sees this post that can help me retrieve these files....losing $100.00 of iTunes is a REAL BUMMER!!!!!!
ThanQ SO very much!
[email protected] or [email protected] or [email protected] .
You can also find me on Facebook, my given name is Tiffinie Trimmer, &
that's my Facebook "handle". ThanQ 4 taking the time 2 read all of this!
hope 2 get a reply someday....I'll B checking all my emails & my Facebook, as well
as marking this page in my FAVORITES so I can find it fast! Take Care!!!I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music -
I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2 -
Hi folks,
Desperate for some help!
I have a very cluttered, slow Macbook Pro running 10.7.5. Bought a 2TB WD My Passport for Mac (2TB) with the intention of transferring my many, many files and folders over to it, to increase my memory and boost the performance of my Macbook. (Also handy to have files on the go).sktop
I transferred everything (all files off desktop, documents, photos etc) using drag and drop.
Then I trashed all the files, but did NOT empty Trash because I wanted to check the process had worked
Now, when I plug in my hard drive, and open it up, all my files and folders are there, but with little arrows on the bottom left of the file/folder. When I go to open any one of them, I get this message:
"The alias “X” can’t be opened because the original item can’t be found."
I don't know what to do. Is this because of the way I dragged and dropped the files? I'm guessing so. Or is it because I still have the items in my Trash? (I'm obviously petrified of emptying the Trash now though) Is it because of my OS?
Apologies, I'm a novice to this (hence why my 4 year old mbp is running so slowly; it's got 4 year's worth of work on it, and now I obviously don't even know how to transfer files properly to an external HD) but I'd really be ever so grateful for your help. I just want to successfully back up my files to this HD so my mpb runs faster. I'm now terrified I've corrupted my files. I don't even understand what an Alias is.
Would love to hear from you! I'm totally new to these forums so hope I've posted right! Thanks!sibby22 wrote:
...Now, when I plug in my hard drive, and open it up, all my files and folders are there, but with little arrows on the bottom left of the file/folder. When I go to open any one of them, I get this message:
"The alias “X” can’t be opened because the original item can’t be found."
It sounds like what got created on your external is a collection of aliases which point to the original files and folders but aren't actually copies of the files and folders themselves. The original items have been moved to the trash so even if they could be found, they couldn't be opened. As a test, pick a file (not a folder) on the external that should be large and see what size it actually is (Get Info). Aliases are smaller so you can tell the difference apart from that little arrow (the Get Info box will also identify the file as an alias). Dragging the files to the external should have automatically created copies rather than aliases unless you held down the Command and Option keys while dragging.
In any case, you were wise not to empty the trash; to be safe get those important files back out of the Trash so you can start over. But this time, try moving a few at a time and let us know what happens. -
The alias "Lacie2" can't be opened because the original item can't be found
A very strange problem just developed. I have a Time Capsule with two external drives attached to it (they are actually two drives in a single enclosure) via USB. When I navigate to the drives, an alias is placed on the desktop. When I click on the alias, I get the message, "The alias “Lacie2” can’t be opened because the original item can’t be found." (I get the same message for the other drive, "Lacie1"). Now, here's the kicker: when I navigate through to the drives in a Finder window, everything is fine! I can access the drives and all contents. I do NOT get this same problem when I navigate to the Time Capsule itself, i.e., the alias placed on my desktop to the TC works fine when clicked. One more bit of information, the enclosure containing the two apparently misbehaving drives accidentally came unplugged a few days ago, so the drives spun down without being unmounted, etc. However, I don't use the drives every day, so I am not even sure they were mounted at the time. Also, I can't be certain this current problem started IMMEDIATELY thereafter, again because I don't access the drives every day and just can't remember.
I have opened "Volumes" and cleaned out all the ghost/phantom drives in there, and it did not help (none of the ghosts referenced either of these drives). In case it makes a difference, I am booting the 64-bit kernel. Any ideas?I checked /Volumes again, but no ghost drives. When I select one of the aliases on the desktop and enter command+i, here is what the "server" field says in the popup:
afp://Time Capsule Kay.afpovertcp.tcp.local/Lacie2
When I open a finder window and navigate to the drive, here is the path to one of the folders there:
afp://Time Capsule Kay.afpovertcp.tcp.local/Lacie2/Steve
I don't know if this makes any difference, but when I mount that same drive on my G4 running OS X 10.4, the path is different:
afp://Time-Capsule-Kay.local./Lacie2
The G4 has always been plugged into the TC that the drives in question are also plugged into. Until recently, the MacBook Pro that is giving me the problems connected to my network via AirPort. It is now connected via Ethernet, plugged into an AirPort Extreme which the TC feeds off of via Ethernet as well. Perhaps that's why the paths are different. -
The alias can't be opened because the original item can't be found - After USB Flash Drive transfer
I've seen a couple of threads about this message, but none dealing with my simple issue:
I get this message: "The alias can't be opened because the original item can't be found" -- AFTER TRANSFERRING THE FILE IN QUESTION VIA FLASH DRIVE.
I thought, maybe the "original item" hadn't been completely copied from the drive, so I tried opening the file again this time with the drive still plugged into the laptop--but again, the message came up and I couldn't open it.
What's the deal?
The files I'm transferring:
a 1.2GB MKV file of a movie I downloaded, which I had no trouble viewing on my desktop
a 105MB application
(btw, the application is called "VLC", which is a file playing app that works on my desktop, and I want it on my laptop so that I can play movie files like .mkv, which is the other file I'm transferring...but that doesn't make any difference, I think. No, I can't just download the movie and the app right onto the laptop...I don't have wifi right now...='[...)I had been dragging straight from the desktop into the USB window. Eventually, I opened up finder and went to Desktop there, and when I dragged the files from there into the USB window, it worked. Now it took a while to move the files into the USB, which was a sign that they were actually being moved.
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I recently tranferred my iTunes library to an external hard drive. Now I cannot open songs and get the error message ' The song "***" could not not be used because the original file could not be found. Would you like to locate it'. This applies to all 9742 songs!!. My iPod still syncs ok, but I can't play songs on the PC. Can anyone please help.
It would help to have more background about your iTunes collection such as if you keep it on an external drive, or if you have moved or renamed anything recently. iTunes is very sensitive to you renaming or moving files or folders involved with your media. iTunes only keeps a reference to where a media file is located and then goes to look for it when you try to play it. If you have changed things since it was added to itunes then it's like me sending you to look for a friend in my addressbook but that friend has moved.
The other possibility is your computer is starting to lose files. Again, the computer uses a reference database to tell it where on the drive to look for a file. If that database gets corrupt then it starts losing files. Use Dsk Utility's first aid to verify your hard drive. -
When I try to pay a song from my itunes page a message pops up that says, The Song " " could not be used because the original file could not be found. Would you like to locate it? When I click of locate it cannot be found. This problem just started after I plugged in my new iPod Touch. After unplugging the ipod none of the songs in my iTunes library will plat. HELP PLEASE.
i've gotten that message after i delete a file so i think that is what is happening to you
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