My MacBook has crashed and does not get started.Bright screen with a window showing ? Comes up

My MacBook Air is less than a year old.Yesterday it crashed and when I switch it on,bright screen appears with window with? Flashing

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

Similar Messages

  • Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.

    My Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.  I've tried Option key, and Control S keys and it still will not boop up.  Can anyone help?

    If you are running Snow Leopard:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    If you are running Lion or later:
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it isthree times faster than wireless.

  • My Ipad Mini with retina display has crashed and will not restart.

    My Ipad Mini with retina display has crashed and will not restart.Only the white screen with the apple logo will appear. This comes and goes randomly. I've tried resetting by holding the front and top buttons. I've also tried resetting using itunes. Neither had any effect, The Ipad was a christmas present and only worked for several hours, the apple store can not look at it for another week. Is this a common occurance? I thought apple products were expensive because they never had problems.

    Call Apple and explain as it is new. They will go over things to try and fix over the iPad over the phone. If they need to fix it they should send you a new one and you put the old one in thePrepaid return box they send you and send back the defective iPad for no cost. This is what they did with my first iPad 1st gen. I had. Unless they changed their policy you will get the box within a day or two and have your replacement for it the same day.
    I hope how they helped me is the same for you.  Good luck.

  • HT1553 my macbook pro is frozen and does not move from loading screen. Can you help?

    my macbook pro is frozen and does not move from loading screen. Can you help?

    Call Apple Support and schedule a appointment for a hardware check, or take it into a Apple Store.
    We can't help you with that problem.
    Good Luck

  • How do i get message+  on my pc... my phone has crashed and i cant get my text messages from it.... please help

    how do i get message+  on my pc... my phone has crashed and i cant get my text messages from it.... please help

    mandingo8005,
    Look no further help is here! Let's get those text messages going on your computer. You need to download the desktop client http://www.verizonwireless.com/wcms/consumer/products/verizon-messages.html to your computer to use Message +. Were you already using Message + on your phone?
    What phone do you have? You mentioned the phone crashed. What issues are you having with the phone?
    JohnB_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • My home imac has crashed and will not boot up.

    Hi
    My home imac has crashed and will not boot up and I'm not sure where to start.
    It wouldn't shut down properly so I turned off the power, and now it won't go beyond the apple logo and timeer when I try to restart it.
    It is an imac (4 years old), Intel, running OS X, not sure which version, but probably the latest.
    Thanks
    Carol

    I would first reset the SMC:
    Shut down and unplug the Mac.
    Keep the Mac unplugged for at least fifteen seconds.
    Plug the Mac back in and do not turn it back on for at least five seconds.
    Press the power button to turn the Mac back on.
    Then I would reset the PRAM by rebooting the iMac while simultaneously holding the Command-Option-P-R keys until the machine restarts a second time.
    Let us know if these two procedures don't solve the problems.
    Hope this helps

  • HT1727 How do I deauthorize a computer whne the hard drive has crashed and is not recoverable ?

    How do I deauthorize a computer when the hard drived has crashed and is not  recoverable ?

    You cannot directly deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. If you really want to deauthorize that system now, you can go into your iTunes Store account and there will be a "deauthorize all" button. You can then re-authorize the computers you're using.
    Note that you can only use the "deauthorize all" option once per year, unless something's changed very recently.
    Regards

  • I installed ADE and when I try to download ebook it tries to open with Adobe reader and does not give option to open with ADE

    I installed ADE and when I try to download ebook it tries to open with Adobe reader and does not give option to open with ADE

    It sounds as if you downloaded Adobe Acrobat Pro. If you did, uninstall it. Then repair Adobe Reader.
    The free Acrobat account has no connection to any of this.

  • My first edition macbook has power and the hard disk runs yet screen is black. Somebody suggest the next thing POWER CAPS LOCK OPTION COMMAND what is this and how can I repair my laptop?

    My first edition macbook has power and the hard disk runs yet screen is black. Somebody suggest the next thing POWER+CAPS LOCK+OPTION+COMMAND what is this and how can I repair my laptop?

    Take it in for service.

  • I have had FPCX since Sept, first used Oct.  I have not had one 'movie' export properly, first time since using FPCX.  Audio stops completely at some point and does not re-start.  Any ideas, folks?

    I have had FPCX since Sept, first used Oct.  I have not had one 'movie' export properly, first time since using FPCX.  Audio stops completely at some point and does not re-start.  Any ideas, folks?

    First, I suggest you limit the subject line of your question to a few words which will help someone identify the problem you are encountering. Putting the entire question there looks as though you are shouting.
    It would help anyone to identify your problem if you were to say what video codec (file format) you are using, and describe the method you are using in your attempts to export it.
    You could also list any relevant error messages you encounter.
    What version of FCP X are you using?
    All these things will make it easier for people to help you.
    Andy

  • HT4061 I have an iphone  5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?

    I have an iphone  5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?  Does a totally dead battery have that effect?  I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
    Please help, thanks in advance all1

    Hi eggroll77,
    Welcome to Apple Support Communities.
    That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
    iOS: Restore errors 4005, 4013, and 4014
    I hope this helps.
    -Jason

  • TS1292 can not redeem itunes card ,  have tried to get help like 6 times nothing suggested via trouble shooting page has helped and can not get a person to help

    I can not get itunes card to work  says inactive.  have followed all trouble shooting and can not get through to support via email or phone

    If the card hasn't been activated properly then have you tried taking it back to the store that you bought it from and asking them to activate it properly ?
    How have you tried to contact iTunes Support ? You should be able to do so via this page (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes. If that page doesn't load then have you tried clearing your browser's cache/history and/or tried a different browser ?

  • My iPhoto has crashed and will not load up my picture and iTunes can not find my photos.  Why?

    My iPhoto has creashed and will not load up my pictures and iTunes can not find my picture either.  Why?

    Tell us more please - so it is hard to guess what might have happened.
    What is your iPhoto version and your MacOS X version?
    What happened directly, before you could no longer open your iPhoto library?
    Did you install or upgrade software?
    Did you import new photos to your iPhoto library?
    Are other programs also behaving buggie?
    Did you move your iPhoto library to a new harddisk?
    Did you run other programs, that might have changes the iPhoto library?
    How full is your harddrisk? Could it be, that you are running out of disk space?
    Anything at all, that could give us a clue ...
    -- Léonie

  • Iphoto has crashed and will not open.  Can I reinstall Iphoto without loosing my existing photos?

    Iphoto crashed and will not start.  How do I save my existing photos and videos and reinstall Iphoto?

    reinstalling will not cure this - you need to rebuild your library- Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
    And the ONLY way to "save" your photos and videos - and every other file on your computer - is to always have a good current backup - sooner or later your disk will fail and with no backup you will lose everything
    LN

  • Just bought a Macbook Air.  I does not appear to be compatible with my LCD projector.  What LCD projectors work best with MacBook Air?

    My Cannon LCD LV-7210 projector does not recognize my Macbook Air nor does my Macbook Air recognize it is attached to an LCD projector.  Yes, I do have the proper adapter. 
    What LCD projectors work best with Macbook Air?  Does this LCD projector have auto-detect for computer?
    Thanks!

    I've just purchased a *27in (aluminium case) LCD Cinema Display* and am using it with my MacBook Pro, linked by the supplied three-jack cable (Mini DVI display jack).
    The 27" display uses Mini DisplayPort, not Mini DVI.
    But I also have *a white-cased MacBook (purchased in 2008) which has an older type of display socket*, certainly not compatible with the Mini DVI type.
    The early Mac Book uses Mini DVI.
    1. Is there a cable or adaptor available to link my older MacBook to the Cinema Display? Nothing in the online store looks 'right'
    No. Mini DVI is single-link, and does not support the resolution needed for the 27" display.

Maybe you are looking for