My Macbook is extremely slow, hot, keeps getting stuck
Problem description:
My Macbook Pro keeps getting slower. I get the rainbow for everything. Even typing this up took me 10 mins. It gets hot and fan goes crazy when I close the lid. I can’t copy files as finder keeps closing and re-opening when I start thereby cutting off whatever progress my file transfer has made. I erased all data (using the CMD+R function when restarting) and reinstalled using a time machine backup but still nothing. I have no idea if its the hard drive or processor or RAM.
EtreCheck version: 2.2 (132)
Report generated 5/5/15, 10:26 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 551 - SN = W02164CCPD3BB
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:45:30
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (69.29 GB free)
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 42
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
Startup Items: ℹ️
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
StartOuc: Path: /Library/StartupItems/StartOuc
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.github.GitHub.GHInstallCLI.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.hp.printerAgent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
[running] com.nero.HSMMonitor.plist [Click for support]
[not loaded] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome Application (/Applications/Google Chrome.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
CleanMyMac 3 Menu UNKNOWN (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 40 Check version
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 537 - SDK 10.9
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 Cannot contact Adobe
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
RealPlayer Plugin: Version: Unknown [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
1-ClickWeather
AdBlock
Awesome Screenshot
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Perian [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 429.96 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.86 GB
Total number of backups: 7
Oldest backup: 2014-12-05 23:59:00 +0000
Last backup: 2015-04-28 14:13:27 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 429.96 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
2% Google Chrome
1% Microsoft Word
1% Google Chrome Helper(10)
1% Finder
Top Processes by Memory: ℹ️
913 MB Google Chrome Helper(10)
421 MB kernel_task
221 MB Google Chrome
176 MB Microsoft Word
94 MB usernoted
Virtual Memory Information: ℹ️
54 MB Free RAM
3.82 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 5, 2015, 10:25:58 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-102558_[reda cted].crash
May 5, 2015, 10:24:52 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-102452_[reda cted].crash
May 5, 2015, 10:22:56 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-102256_[reda cted].crash
May 5, 2015, 10:21:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-102157_[reda cted].crash
May 5, 2015, 10:20:53 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-102053_[reda cted].crash
May 5, 2015, 10:18:49 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101849_[reda cted].crash
May 5, 2015, 10:17:49 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101749_[reda cted].crash
May 5, 2015, 10:16:46 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101646_[reda cted].crash
May 5, 2015, 10:15:43 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101543_[reda cted].crash
May 5, 2015, 10:14:36 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101436_[reda cted].crash
May 5, 2015, 10:13:28 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101328_[reda cted].crash
May 5, 2015, 10:12:23 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101223_[reda cted].crash
May 5, 2015, 10:11:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101118_[reda cted].crash
May 5, 2015, 10:10:14 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-101014_[reda cted].crash
May 5, 2015, 10:09:03 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-100903_[reda cted].crash
May 5, 2015, 10:07:24 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-100724_[reda cted].crash
May 5, 2015, 10:06:31 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-100631_[reda cted].crash
May 5, 2015, 10:05:47 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-100547_[reda cted].crash
May 5, 2015, 10:02:58 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-100258_[reda cted].crash
May 5, 2015, 10:00:31 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-05-100031_[reda cted].crash
May 5, 2015, 09:27:52 AM Self test - passed
May 4, 2015, 10:09:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220942_[reda cted].crash
May 4, 2015, 10:08:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220827_[reda cted].crash
May 4, 2015, 10:06:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220659_[reda cted].crash
May 4, 2015, 10:06:08 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220608_[reda cted].crash
May 4, 2015, 10:04:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220442_[reda cted].crash
May 4, 2015, 10:03:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220340_[reda cted].crash
May 4, 2015, 10:02:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220238_[reda cted].crash
May 4, 2015, 10:00:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220035_[reda cted].crash
May 4, 2015, 09:59:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215926_[reda cted].crash
May 4, 2015, 09:58:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215821_[reda cted].crash
May 4, 2015, 09:55:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215512_[reda cted].crash
May 4, 2015, 09:54:14 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215414_[reda cted].crash
May 4, 2015, 09:50:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215045_[reda cted].crash
May 4, 2015, 09:48:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-214824_[reda cted].crash
May 3, 2015, 10:31:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/VLC_2015-05-03-223135_[redacte d].crash
May 3, 2015, 11:26:04 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NotificationCenter_2015-05-03- 112604_[redacted].crash
May 3, 2015, 10:33:00 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-05-03-103300_[redacted].crash
May 2, 2015, 10:00:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-220025_[reda cted].crash
May 2, 2015, 09:56:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215607_[reda cted].crash
May 2, 2015, 09:51:43 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215143_[reda cted].crash
May 2, 2015, 09:50:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215056_[reda cted].crash
May 2, 2015, 09:49:22 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214922_[reda cted].crash
May 2, 2015, 09:48:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214805_[reda cted].crash
May 2, 2015, 09:46:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214637_[reda cted].crash
May 2, 2015, 09:44:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214410_[reda cted].crash
May 2, 2015, 05:16:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/findNames_2015-05-02-171618_[r edacted].crash
May 2, 2015, 04:17:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/VLC_2015-05-02-161752_[redacte d].crash
May 2, 2015, 02:17:58 PM /Library/Logs/DiagnosticReports/spindump_2015-05-02-141758_[redacted].crash
May 4, 2015, 10:01:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-220137_[reda cted].crash
May 4, 2015, 09:57:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215717_[reda cted].crash
May 4, 2015, 09:56:15 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215615_[reda cted].crash
May 4, 2015, 09:53:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215312_[reda cted].crash
May 4, 2015, 09:51:47 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-215147_[reda cted].crash
May 4, 2015, 09:49:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-04-214942_[reda cted].crash
May 3, 2015, 10:40:55 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-05-03-104055_[redacted].crash
May 3, 2015, 01:00:08 AM /Library/Logs/DiagnosticReports/spindump_2015-05-03-010008_[redacted].crash
May 2, 2015, 10:02:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-220235_[reda cted].crash
May 2, 2015, 10:01:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-220129_[reda cted].crash
May 2, 2015, 09:59:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215920_[reda cted].crash
May 2, 2015, 09:58:14 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215814_[reda cted].crash
May 2, 2015, 09:57:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215710_[reda cted].crash
May 2, 2015, 09:55:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215504_[reda cted].crash
May 2, 2015, 09:53:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215358_[reda cted].crash
May 2, 2015, 09:52:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-215252_[reda cted].crash
May 2, 2015, 09:45:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214538_[reda cted].crash
May 2, 2015, 09:42:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214238_[reda cted].crash
May 2, 2015, 09:41:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-214123_[reda cted].crash
May 2, 2015, 09:39:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-02-213955_[reda cted].crash
Rid the MBP of CleanMyMac. It constitutes an enemy to your MBP.
Run an Apple Hardware Test:
https://support.apple.com/en-us/HT201257
Download iStat menus:
http://bjango.com/mac/istatmenus/
Open Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.
When the MBP gets hot, post images of iStat menus and Activity Monitor.
Increasing RAM to 8GB would probably be beneficial. The best source of Mac compatible RAM are OWC and Crucial.
Ciao.
Similar Messages
-
Macbook is very slow and keeps getting the wheel of death
EtreCheck version: 2.1.8 (121)
Report generated 12 March 2015 12:12:43 am AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.8 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 259
Video Information: ℹ️
Intel Iris
Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
OS X 10.10.2 (14C1510) - Time since boot: 7:0:28
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.06 GB (328.56 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.36 36 - SDK 10.6) [Click for support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.4 28883 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.netbridge (10.1.4 28883 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.usbconnect (10.1.4 28883 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.vnic (10.1.4 28883 - SDK 10.7) [Click for support]
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (100.1f1 - SDK 10.6) [Click for support]
/Library/Extensions
[loaded] com.symantec.kext.internetSecurity (5.2.1f2 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ips (3.5.1f2 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.2) [Click for support]
[loaded] com.ibm.mobileconnect.driver.VirtualNetworkController (1.0.0 - SDK 10.6) [Click for support]
Launch Agents: ℹ️
[loaded] com.googlecode.munki.ManagedSoftwareCenter.plist [Click for support]
[not loaded] com.googlecode.munki.managedsoftwareupdate-loginwindow.plist [Click for support]
[not loaded] com.googlecode.munki.MunkiStatus.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
Launch Daemons: ℹ️
[running] BESAgentDaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.googlecode.munki.logouthelper.plist [Click for support]
[loaded] com.googlecode.munki.managedsoftwareupdate-check.plist [Click for support]
[loaded] com.googlecode.munki.managedsoftwareupdate-install.plist [Click for support]
[loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[failed] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.sep.migratesettings.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[running] wclientd.plist [Click for support]
[running] wcstatusd.plist [Click for support]
User Launch Agents: ℹ️
[running] com.acronis.monitor.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.parallels.mobile.startgui.launchagent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Mobility Client Helper Application (/Applications/Mobility Client.app/Contents/MacOS/Mobility Client Helper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Caffeine Application (/Applications/Caffeine.app)
TomTomHOMERunner Application Hidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
IBM Print [Click for support]
Java [Click for support]
Symantec QuickMenu [Click for support]
WDQuickView [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.06 GB Disk used: 170.50 GB
Destinations:
TimeMachine [Network]
Total size: 1.80 TB
Total number of backups: 27
Oldest backup: 2014-09-29 21:41:46 +0000
Last backup: 2015-03-06 22:32:53 +0000
Size of backup disk: Excellent
Backup size 1.80 TB > (Disk size 499.06 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
2% Sametime
1% BESAgent
1% launchservicesd
0% fontd
Top Processes by Memory: ℹ️
421 MB softwareupdated
387 MB Microsoft Word
344 MB SymDaemon
215 MB Sametime
180 MB WindowServer
Virtual Memory Information: ℹ️
280 MB Free RAM
3.77 GB Active RAM
3.54 GB Inactive RAM
946 MB Wired RAM
3.06 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Mar 11, 2015, 05:12:04 PM Self test - passed
Mar 11, 2015, 05:10:33 PM /Library/Logs/DiagnosticReports/BESClientUI_2015-03-11-171033_[redacted].crash
Mar 10, 2015, 03:52:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/eclipse_2015-03-10-155220_[red acted].crash
Mar 10, 2015, 03:52:10 PM /Library/Logs/DiagnosticReports/memcheck_2015-03-10-155210_[redacted].crash
Mar 10, 2015, 03:51:50 PM /Library/Logs/DiagnosticReports/memcheck_2015-03-10-155150_[redacted].crash
Mar 10, 2015, 03:39:15 PM /Library/Logs/DiagnosticReports/Sametime_2015-03-10-153915_[redacted].cpu_resou rce.diag [Click for details]
Mar 9, 2015, 02:50:34 PM /Library/Logs/DiagnosticReports/mds_2015-03-09-145034_[redacted].crashYour major problem is that you installed Norton/Symantec. If offers no benefit and only slows your Mac. I suspect yopur computer will run much better if you uninstall it and pledge not to treat your Mac like it is a Windows computer.
WDSmartWare has slowed down my computers before so I no longer use it.
There may be other things at play but it will be hard to tell with Norton/Symantec in the way. -
I have an iPhone 4 and since i updated it to the new software, it has become slower and keeps getting stuck.
I buy and recommend Apple products to a lot of people but since this thing has happened, I feel like I should switch to another brand.
If what you are going to tell me is to go to an Apple store and to the Genius bar or something, I have done it before and it didnt work and I live in a town where there is no Apple Store. And i can't keep going to another city and getting back with the same problem!Hi there J_R3B0RN,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W. -
My macbook runs extremely slow when logging in after waking up from sleep, locking up and I am unable to use the keyboard. Furthermore, when just using safari to watch streaming television, my computer gets really slow, and locks up, and the dock appears blank and I sit here frustrated. Anytime i wake up my computer, my keys don't respond and I've waited at most 3 minutes untill i can type in my password. Even sometimes when i type in my password and hit enter, it takes forever to open up my mac. I have barely used any storage in my macbook, since i only use it for college, and I have run clamscan wiht no viruses showing... Any ideas?
when just using safari to watch streaming television, my computer gets really slow, and locks up, and the dock appears blank
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output andWi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Macbook Pro has adware. Keep getting annoying pop-ups. How do i clean my laptop
Macbook Pro has adware. Keep getting annoying pop-ups. How do I clean my laptop
There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I have 190 gigabytes named others out of 350 gigabytes space!! I have tried everything in vain, Please help, my macbook is extremely slow
I have 190 gigabytes named others out of 350 gigabytes space!! I have tried everything in vain, Please help, my macbook is extremely slow
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I upgraded to ios7 it has extremely slow charging and gets discharged soon and on its own without using my cel pls guide me I'm so worried pls pls guide
My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!
-
My macbook pro keeps getting stuck on the grey screen
my macbook pro keeps getting stuck on the grey screen eventually im able to get it into safety mode yet i dont have the disc needed to restore or reboot it what should i do
See Grey Screen
https://support.apple.com/kb/TS2570
https://discussions.apple.com/message/16276201#16276201
You didn't mention your MBP model or OS X version. But the link above should help you. -
Hi everyone
Safari browser(latest version) on my macbook pro retina(mavericks) keeps getting stuck on certain websites such as cnet,forbes etc. I am unable to open some of these websites at all as it gets stuck and only solution will be to force quit safari.
Please any help or suggestions?
Otherwise its a beautiful machine.
Regards
Stealth891. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,
A Restore first downloads a new copy of iOS to your computer. On a slow Internet connection this can take a long time. How fast is your connection? How long would you expect it to take to download 900 MB?
That's assuming nothing is interfering with the download. Some firewalls and antivirus programs will block the download or slow it down. So you should temporarily disable your security software. Security software can also block the update after the iOS download is complete. -
Problems installing Photoshop CS4, keeps getting stuck on "installing Adobe Air." Tips?
I'm trying to install Photoshop CS4, but it keeps getting stuck on "installing Adobe Air" every time. Freezes, makes no more progress, eventually I have to force quit. I've even downloaded and installed it (Air) separately, but it keeps getting stuck on it in the CS4 install. Any tips? I'm running 10.8.5 on a MacBook Air. Saw something about deleting Adobe FlashPlayer to maybe fix it? Any and all tips welcome. Thx.
Googling only comes up with a couple things where someone was trying to
install a cracked version they downloaded, so it could be a corruption
problem.
If this is a downloaded installer, then redownload it and try installing,
again.
If you are inserting a DVD and autoplay is starting up and you get this
message, you can shut down the installer process as you've done then instead
of double-clicking the DVD, use right-click Explore to view the files
directly on the DVD without running AutoPlay, then find the setup.exe or
something.MSI with EN in it's name to run the installer, directly, without
goint through autoplay. This would only make a difference if the autoplay
is corrupted somehow but everything else is ok. Since your error message
talks about autoplay then maybe that is the case.
If you are calling Adobe for support, it can take hours, depending on when
you call.
This "open letter to Adobe customers" was posted within the last few days
and basically apologizes for poor support, recently, while they change from
support-provider to another:
http://www.adobe.com/support/pdfs/open_letter_to_adobe_customers.pdf -
My mail account keeps getting stuck with all mails that has a attachment on it
my mail account keeps getting stuck trying to open mails with any attachments on it. I just upgraded to lion
Blank (lighted, but black) screen with cursor at bootup
[SOLVED] - Macbook Air Sleep/Wake problem
Dark screen on start-up can only see curser -
Hey! Since a week the left button of my mousepad keeps getting stuck. I can't use my mousepad when that happens.
I have a Macbook Pro from end 2008, so it's a little old.
Is there a way to fix this or prevent it from happening again?
Thanks for your help in advance.Check the battery which resides under the track pad and see if it has expanded. It may be interfering with the trackpad operation.
If not, bring it to an Apple store genius bar for a free evaluation.
Ciao. -
Why after so many updates does address book keep getting stuck?
Address book is easily the most troublesome app in OSX. My current frustration with it is that it keeps getting stuck in endless loops, requiring it to be killed and restarted, and most likely introducing more errors in the database that make for more troubles, and so on ad nauseum. Really, Apple; couldn't you make an address book that "just works" by now? Maybe it should have been kept simpler?
I'm pretty skeptical of attributing this to anything peculiar to my current environment. I've observed continuous bad behavior by Address Book as long as there has been Mac OSX in the early 00's, often involving its interactions with Mail and Calendar. For the longest time, it couldn't undo, which made for some nasty mistakes.
But here's my report. I see a few red items that appear to reflect outdated things that haven't been removed or the continuous OSX complaining about Flash player versions. Let me know if you see something problematic...
EtreCheck version: 1.9.13 (49)
Report generated 12 August, 2014 at 13:04:48 EDT
Hardware Information: ?
Mac mini (Mid 2011) (Verified)
Mac mini - model: Macmini5,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
AMD Radeon HD 6630M - VRAM: 256 MB
LED Cinema Display 2560 x 1440
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 3 days 23:32:36
Disk Information: ?
APPLE SSD TS256C disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 250.14 GB (53.22 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
Fujitsu Component Apple Optical USB Mouse
Apple Inc. Apple LED Cinema Display
Apple Inc. Display iSight
Apple Inc. Display Audio
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Computer, Inc. IR Receiver
Firewire Information: ?
G-TECH OEM ATA Device 00 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted>: 209.7 MB
Archive (disk1s2) /Volumes/Archive: 999.87 GB (890.88 GB free)
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Anywhere
Kernel Extensions: ?
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.3) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.2.1) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.1) Support
[loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.8) Support
[loaded] com.avatron.AVExVideo (1.7 - SDK 10.8) Support
[not loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.novatel.driver.Merlin (1.7) Support
[not loaded] com.novatel.driver.MerlinData (1.7) Support
[not loaded] com.novatelwireless.driver.3G (2.1) Support
[not loaded] com.novatelwireless.driver.3GData (2.1) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1) Support
[not loaded] com.sierrawireless.driver.SierraSwitch (1.2.0) Support
[not loaded] de.novamedia.driver.NMSonyEricssonDriver (1.0.1) Support
[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
[not loaded] de.novamedia.oem.sierrawireless (1.0.4) Support
Startup Items: ?
AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2
AgentMon: Path: /Library/StartupItems/AgentMon
AMPAgentBootup: Path: /Library/StartupItems/AMPAgentBootup
CoreDuoTemp: Path: /Library/StartupItems/CoreDuoTemp
HP IO: Path: /Library/StartupItems/HP IO
HP USB EWS Gateway: Path: /Library/StartupItems/HP USB EWS Gateway
HPlaserjet Trap Monitor: Path: /Library/StartupItems/HPlaserjet Trap Monitor
Parallels: Path: /Library/StartupItems/Parallels
patchagent: Path: /Library/StartupItems/patchagent
Problem System Launch Daemons: ?
[failed] com.apple.wdhelper.plist
Problem System Launch Agents: ?
[failed] com.apple.helpd.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.barebones.authd.plist Support
[invalid] com.bjango.istatlocaldaemon.plist
[loaded] com.cocoatech.pathfinder.SMFHelper.plist Support
[running] com.gadgettrak.gadgettrakdeamon.plist Support
[failed] com.google.GoogleML.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.googlecode.munki.managedsoftwareupdate-check.plist Support
[loaded] com.googlecode.munki.managedsoftwareupdate-install.plist Support
[loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist Support
[running] com.intego.commonservices.daemon.plist Support
[running] com.intego.task.manager.daemon.plist Support
[failed] com.intego.VirusBarrier.daemon.plist Support
[failed] com.intego.VirusBarrier.logger.daemon.plist Support
[failed] com.intego.VirusBarrier.scanner.daemon.plist Support
[running] com.kace.ampagent.plist Support
[running] com.kaseya.agentmon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.patchagent.updateagent Support
[failed] com.reductivelabs.puppet.plist Support
[loaded] com.sharpcast.xfsmond.plist Support
[failed] net.decimus.synk.synkd.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[not loaded] com.googlecode.munki.managedsoftwareupdate-loginwindow.plist Support
[loaded] com.googlecode.munki.ManagedSoftwareUpdate.plist Support
[loaded] com.googlecode.munki.MunkiStatus.plist Support
[running] com.intego.netupdate.agent.plist Support
[loaded] com.intego.task.manager.notifier.plist Support
[loaded] com.intego.VirusBarrier.alert.plist Support
[not loaded] com.iteleport.connect.plist Support
[loaded] com.kace.AdminAlert.plist Support
[loaded] com.kaseya.update.plist Support
[running] com.oracle.java.Java-Updater.plist Support
[failed] de.novamedia.NML2NDeviceObserver.plist Support
[running] net.culater.SIMBL.Agent.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.bjango.istatlocal.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ?
EvernoteHelper
Dropbox
Display Menu
Internet Plug-ins: ?
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
GoogleOneClickPluginDeluxe: Version: Unknown
iPhotoPhotocast: Version: 7.0 - SDK 10.8
GoogleOneClickPlugin: Version: Unknown
RealPlayer Plugin: Version: (null) Support
PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
VLC Plugin: Version: 1.0.5 Support
Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
OfficeLiveBrowserPlugin: Version: 12.3.5 Support
Safari Extensions: ?
1-ClickWeather
Twitter for Safari (Disabled)
Evernote Web Clipper-2
feedly-1
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
AdobePDFViewer: Version: 8.1.0 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
WebEx: Version: 1.0 Support
fbplugin_1_0_3: Version: (null) Support
Google Earth Web Plug-in: Version: 7.1 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.60 Support
Stamps.com: Version: 1.1.13 Support
3rd Party Preference Panes: ?
Air Display Preferences Support
Flash Player Support
Flip4Mac WMV Support
GadgetTrakMacPref Support
Growl Support
iStat Menus Support
Java Support
Xmarks for Safari Support
Time Machine: ?
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Archive: Disk size: 931.20 GB Disk used: 101.51 GB
Macintosh HD: Disk size: 232.96 GB Disk used: 183.39 GB
Destinations:
Data [Network] (Last used)
Total size: 2
Total number of backups: 76
Oldest backup: 2013-08-12 12:16:27 +0000
Last backup: 2014-08-12 16:11:51 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 284.90 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
11% PluginProcess
2% WindowServer
1% SystemUIServer
1% coreaudiod
1% iStatLocalDaemon
Top Processes by Memory: ?
102 MB Google Chrome
66 MB Calendar
66 MB Mail
53 MB WindowServer
41 MB Google Chrome Helper EH
Virtual Memory Information: ?
396 MB Free RAM
1.01 GB Active RAM
673 MB Inactive RAM
942 MB Wired RAM
18.76 GB Page-ins
781 MB Page-outs -
My iMac keeps getting stuck on the pinwheel what should I do?
My iMac keeps getting stuck on the pinwheel and is running really slow. What should I do?
We need your model of iMac and the version of the Mac OS you have to provide useful help. There are four families of iMacs from 1998 to present, and what fixes one may not fix another.
Pleae do "About this Mac" from your Apple menu; you get something like this:
Tell us what it says for "Processor" and the version of the Mac OS ("!0.5.8" in the above example). Without that, we're running blind.
Thanks
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