My MacBook is frozen and I'm stuck on the lock screen so I can't enter my passcode. What do I do?

Turn the MBP off by holding the power key for 10+ seconds.
Reset the SMC and the NVRAM:
http://support.apple.com/en-us/HT201295
http://support.apple.com/en-us/HT204063
Then try a safe boot:
http://support.apple.com/en-us/HT201262
Any change?
Ciao.

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I recently did a restore to factory settings on my 2009 macbook and now im stuck on the welcome screen where u choose the country my trackpad allows me to move the arrow around but when i tap continue to choose it does nothing. someone please help

I recently restored my 2009 macbook to factory settings and now its stuck on the welcome screen where u choose your country. My trackpad allows me to move the arrow around but when I tap on it to select continue it does nothing at all. The only thing else it will allow me to do is go thru the voice over tutorial by pressing escape. Please help me fix this I need to use my computer.

Hi, teezbreezy64.
I found a couple of resources to help troubleshoot the issue you are experiencing. The first is this article named Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues found here http://support.apple.com/kb/TS1248.
Try disconnecting the MagSafe connector from the computer and check the trackpad function. If the trackpad becomes responsive again, improper grounding may be the issue.
If a two-prong AC plug is being used with the power adapter, try using the three-prong power cable that shipped with your computer and plug it into a grounded outlet.
If the issue persists, make sure the third prong is present and do not use an adapter to enable the three-prong adapter to be used in a two-prong outlet. Note that the ground in the three-prong outlet may not be connected. This is common in older homes or buildings with replaced outlets. In these situations, the three-prong power cable will not improve trackpad responsiveness.
If a grounded outlet is not available, rest your palm on the palm rest when using the trackpad. This should enable the trackpad to function properly.
If that does not resolve the issue then I recommend resetting the SMC on your computer. Here is an article on how to do that:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Regards,
Jason H.

I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?

As the title says.
I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
I don't want to restart it because im scared that something might go wrong.
operating lion

LimitLess- wrote:
Hi,
I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
Thanks
I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread.

I had my ipod touch 4th generation plugged into my sterio and i tried to swipe open my pinger app and now its stuck on the load screen for the app and wont do anything at all its frozen. How do I fix it??

I had my ipod touch 4th generation plugged into my sterio and i tried to swipe open my pinger app and now its stuck on the load screen for the app and wont do anything at all its frozen. How do I fix it??

Reset your iPod. Hold the power and the home button for 10 seconds till the iPod restarts. No data will be lost.

My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?

My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?

I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?

Hi Cjroyle,
Thank you for using Apple Support Communities.
From your post I understand that your iPhone will not boot past the Apple logo on the screen. To troubleshoot this issue I'd like you to please follow the steps in the article below.
iOS: Not responding or does not turn on
Take care,
Alex H.

Tried updating my phone to iOS 5 and it got to the restore screen then locked up and now its stuck on the itunes screen. how do i fix it?

tried updating my phone to iOS 5 and it got to the restore screen then locked up and now its stuck on the itunes screen. how do i fix it?

http://support.apple.com/kb/HT1808

So I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes

MMy phone been stuck in recovery mode tried to restore it nothing worked what can I do its at mobile iphone 5sSo I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes & iTunes is just telling me errors and my iphone would shut down put a blue screen then go back with the white screen

Has the phone been unlocked officially? Has the phone been jailbroken in the past? If yes, these could be reasons for the behavior of the phone.
iPhone: About unlocking
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

I jailbreaked my iPhone 5 and now i don't want the jailbreak any more so i restored the iPhone without iTunes an now i don't wad then it turned itf off and now its stuck on the black screen with the loading sign. So please how can i turn my phone on again

I jailbreaked my iPhone 5 and now i don't want the jailbreak any more so i restored the iphone without iTunes and then it turned it self off and now its stuck on the black screen with the loading sign. So please how can i turn my iPhone on again?

I figured it out by pressing the home button and the off button but when i turn my phone on again it's not restored. And when i try to restore it with iTunes it has to update but i can't update my phone because it's jailbreaked but if i can't update it, it won't restore the phone.

HT1369 my i phone 4 is stuck on the lock screen and showing a power cord with the i tunes symbol

my i phone 4 is stuck on the lock screen and showing a power cord with the i tunes symbol

LauraAnn41,
Help is our middle name! So let's jump into troubleshooting right away. Have you tried holding the power button and home key simultaneously for up to 30 seconds as an alternate reset? Please give that a shot and let us know how it goes.
EvanO_VZW
Follow us on twitter @VZWSupport

Hi i am having a big trouble. MY mac wont start past the gray screen. I tried starting on safe boot, single user user mode , recovery mode. Everything it gets stuck on the gray screen i even tried reinstalling it , same thing what should i do?

MY mac wont start past the gray screen. I tried starting on safe boot, single user user mode , recovery mode. Everything it gets stuck on the gray screen i even tried reinstalling it , same thing what should i do? it lets me reinstall sometimes Sometimes.... it is weird.

orshikhfromsc,
boot from the Mac OS X Install DVD that originally came in the box with your MacBook Pro (by holding down the C key as it starts up). When the desktop appears, select Disk Utility from the Utilities menu and erase your internal disk. After it’s been erased, reformat it. After it’s been reformatted, exit Disk Utility and reïnstall the version of Mac OS X from that DVD onto your internal disk. After that version of Mac OS X has been reïnstalled, boot from your internal disk and run Software Update to get it up-to-date within that version; that should allow you to redownload and reïnstall Mavericks, if desired. If Mavericks is reïnstalled, run Software Update again to get it up to date.
If you no longer have the two grey installation DVDs, you can purchase a replacement set from either Apple or iFixit.

Iphone 4 stuck on the locked screen.

My Iphone is stuck forever. It started slowly. First it started getting stuck while using, then it happened more frequently, and within two day it's been totally stuck on the locked screen. I tried everything including resetting, It didn't work. What should I do?

Did you reset like this?... press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
In your case, it may take more than 15 secs of button holding, maybe as long as a minute.

How can I get my email and message notifications back on the lock screen after the 5.01 upgrade?

After the 5.01 Lollipop upgrade I lost my email, text and voice mail notifications on the lock screen on my LG G3. How do I get them back?

Still didnt work...i dont know whats wrong.. i want them to look like this...

TS3274 My iPad has a white screen after trying to restore. I try and restore again and the same thing happens and we are back at the white screen. How can I get it back.

My iPad has a white screen after trying to restore. I try and restore again and the same thing happens and we are back at the white screen. How can I get it back?

type HT4097 in the search bar. its unable to update or restore iOS. Follow the instructions and if that does not work then id go to the local apple store.

My iPhone 5 is stuck on the temperature screen after I updated to IOS 8. What do I do!?

I updated my iPhone 5 to the new IOS 8. It is stuck on the temperature screen. I have reset and done and hard reset. I have no idea what to do at this point? Can my phone be saved?

Hi geoffreyfromeastanollee,
Welcome to the Apple Support Communities!
You have already done some great troubleshooting on your own. The next step I would suggest would be restoring the iPhone. Please use the attached article to place the iPhone is a special status mode called recovery mode. Restore from recovery mode and test to see if the issue remains or is resolved.
If you can't update or restore your iPhone, iPad, or iPod touch
Have a great day,
Joe

My MacBook is frozen and I'm stuck on the lock screen so I can't enter my passcode. What do I do?

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