My MacBook is having issues. When boot the computer it loads with the normal white screen and apple logo then changes to the "do not" sign

The computer is stuck on a white screen with the "do not" sign.

I'm having the same issue, except my touchpad and computer keyboard are not responding. Is it a similar situation with you?

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Recently when clicking on Safari, it refused to open saying there were some components damaged. It was suggested I backup, remove OSX and reinstall. Now all I get is white screen and apple logo when starting. What to do?l

I Have an iMac desktop purchased in 2010 with OS X 6.1.6 and Snow Leapard. Recently after starting up, I was not able to open Safari. I checked for updates and all was well. I tried again and got a message saying Safari could not be opened because some components were damaged. After using Disk utilities to try and repair, it was suggested I uninstall OS X and reinstall from the disk. I did not at the time because I wanted to backup some info to a USB drive. But now when I startup all I get is the white screen and Apple logo and the loading symbol. What happened and How can Imfix it? I am not very tech savvy and don't know where to turn!

Hi nancy mfromamity harbor,
Welcome to the Support Communities! It sounds like reinstalling the Snow Leopard operating system is your next step. This should not affect the documents and data that you currently have on your iMac. I'll include the information to show you how below.
Mac OS X 10.6: Reinstalling Mac OS X
http://support.apple.com/kb/PH6606
Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
Note:To reinstall Mac OS X from another computer on your network, see:
Using another computer’s DVD or CD drive
To reinstall Mac OS X:
Insert the Mac OS X installation disc and double-click the Install Mac OS X icon.
Follow the onscreen instructions. In the pane where you select a disk, select your current Mac OS X disk (in most cases, it will be the only one available).
If you want to control which parts of Mac OS X are installed, click Customize, and then select the parts you want to install.
To start the installation, click Install.
If you purchased a standalone version of Mac OS X, these installation instructions are in a PDF file located on the Mac OS X installation disc.
If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer (including Apple software, third-party applications, and other printer drivers), refer to the documentation that came with your computer.
If you need to reinstall Mac OS X and you’ve been using Time Machine to back up your applications, files, and user settings, you can easily restore this information from your Time Machine backup disk after you’ve reinstalled Mac OS X.
Nancy, here is the contact information if you need technical assistance to get your iMac up and running.
Intel-based iMac - Contact Support - Apple Support
http://www.apple.com/support/imac/intel/contact/
Good luck!
- Judy

HT1338 i cant get in to os system. the screen just stuck in white screen and apple logo

i can not get in to my os system. the screen just stuck in white screen and apple logo

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Mac won't go past the white screen and apple logo

My one year old mac won't turn on, it comes up with the white screen with the apple logo, after a few seconds a loading bar comes up and after it finishes loading the mac just turns off. When I turn it back on it just does the same thing. I tried resetting the pram (it even chimed twice) but it still did the same thing. The problem began with the power cord being accidentally unplugged, when I plugged it in and turned on the mac the grey screen came up asking for my password, it then began to load but after about 5 seconds went back to the grey screen. I tried logging in over ten times and after failing turned off the mac, now it's doing the loading thing...
Oh and I don't know if this is relevant but I had a mountain lion update that needed to be done?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

After installing IOS8.02 my ipad air will not boot up. get white screen and apple logo and then a blue screen. over and over again.

Ipad air wifi only 16gb worked ok with IOS 8.0 . just did upgrade to 8.02 and now it will not boot up. I get a white screen with the apple logo and then a blue screen. it does this over and over. I need help. What do i need to do. Please help.

Hi ..
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, restore the iPad > Back up and restore your iOS device with iCloud or iTunes

When i turn on, i get as far as the white screen and apple logo

and then it just freezes. Ive tried powering down and unplugging for a few minutes but to no avail.
Any ideas what it might be ?

Put your original install disc in and restart holding the C key. Run Disk Utility and see if your drive shows up, if it does try to repair it.

My MacBook Pro shuts down within seconds after starting with a Gray Screen and Apple Logo, a bar comes at the bottom.

My MacBook Pro starts with a Gray Screen and Apple Logo, a bar comes at the bottom, but after few seconds the machine shuts down. This was bought approx 1 year back. Please help!!

jayanta.ray,
which model MacBook Pro do you have (did you buy it new?), and which version of OS X is installed on it?

When my phone is not plugged into the charger or computer, it will not turn on at all; even though it is not dead. When it's plugged into the computer, it will go to a white screen with a grey apple icon and then it will turn off again and repeat. IOS7

When my phone is not plugged into the charger or computer, it will not turn on at all; even though it is not dead. When it's plugged into the computer, it will go to a white screen with a grey apple icon and then it will turn off again and repeat. IOS7 and iPhone 5.

http://support.apple.com/kb/HT1808
Try this step and if you cannot get your device into recovery mode there is a chance you have a hardware failure and you need to call apple to see what service options you have.

MacBook Pro White screen, No apple logo, No question mark

Hi guys
I've MacBook pro 13 2010 model
The Laptop turn on all the time when i press power button
but It's stuck in white screen ( without apple logo ) . With hard drive connected or no hard drive i still can't see the question mark folder
What i've done
- Reset NVRM ( shift + Command+ option + power ) and it worked as i can see light changed in the charger
- I removed the hard drive put new one, then again removed hard from the board but no luck
- connected the Laptop to a monitor but not even showing video in the external monitor
Why can't i press PRAM button. NVRM work OK but not PRAM ( Option + Apple logo + P + R )
so keyboard is fine

askmeplz82,
if you’re unable to boot into Mountain Lion’s Recovery mode, then that limits your self-help options. These options still remain:
Do you still have the two grey installation DVDs which originally came in the box with your MacBook Pro?
Do you have a bootable external disk?
Do you have access to a FireWire cable and access to a second Mac with a FireWire port?
Do you have a spare SATA disk which can be temporarily installed inside of your MacBook Pro?
If the answer to all of these is no, then your only remaining option is to make an appointment at an Apple store or other qualified service facility so that they can diagnose/repair your MacBook Pro.

HT1199 my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?

my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?

I don't think it's exactly an incomplete installation brody, but most likely in-correct permissions somewhere along the line that either happened, or became magnified during the upgrade. Also, it could be corruption as well.
First thing to do, is boot up holding down Shift key to do a safe-boot so we an clean up any corrupted OS caches, after that do another reboot, but go to the Lion recovery, and scan the HD for errors, repair any if you find them, and then try to do a Repair Permissions job.
That should fix the issue, if not, we can start doing a PRAM reset and SMC for good measure.

HT1414 HOw do I back up and restore If I plug my ipod in and it does not appear in the devices column. I have a white screen and i'm trying to fix it and nothing is working :(

How do I back up and restore my ipod touch if when i connect it to itunes It does not appear in the devices column? I have a white screen and have tried holding down the wake/sleep and home buttons and that is not working. Please help

Take it in for repair/replace to your local Apple retailer.

My ipod 5th gen ios 7.0.6 crashed and keeps going from the apple logo, going to a black screen, back to the apple logo, then back to the black screen and so on. Furthermore, my laptop doesn't recognise that the iPod is connected. What do I do?

My ipod 5th gen ios 7.0.6 crashed and keeps going from the apple logo, going to a black screen, back to the apple logo, then back to the black screen and so on. Furthermore, my laptop doesn't recognise that the iPod is connected. What do I do?
Please help me out as this is very irritating. This has been happening for the last 20-30 minutes. It had roughly half battery left.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS2755 Why can't I see my messages? Everytime I press the messages app, it's a blank white screen, and then it exits.

Why can't I see my messages? Everytime I press the messages app, it's a blank white screen, and then it exits.

READ the article from which the question was posted and follow the troubleshooting steps provided.

2011 Macbook Pro white screen after apple logo and spinning wheel

Hey there guys,
My 2011 Macbook Pro has encountered some problems. Firstly while i was at school, i opened up my computer, usually the computer would require you to type your password, but my login page became fuzzy, white lines everywhere. So I restarted my computer and everything was okay. After that i came back home, my computer was running fine, after surfing the net for a few hours, my whole computer suddenly became blue. So what i did was i just restarted my computer, after that my computer would boot up Apple logo would come up, the spinning wheel would also come up, after 30-40 secs it would turn black screen and come back on as a white screen and would just stay like that. It would be on the white screen. Tried some rebooting ways but all didn't work.
1st: I wanna know whats the problem?
2nd: Is this a harddrive failure? (Because i have alot of important documents and personal stuff in my hard drive and i hope it isn't a crashed hardrive)
Thanks for your help..
PS: Im running on Moutain Lion, but i have no idea what version it is.

Make a "Genius" appointment at an Apple Store.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

My brand new Macbook PRO crashed completely after it went through the iOS 10.7.4 update, I lost everything and Apple just wants to replace the HD and let me deal with the hassle.

Last Thursday May 10th I received a prompt from the Automatic Update to update the iOS to Ver. 10.7.4, set the start and was watching the progress when it stopped with an error message saying that it was not able to update, right below there was a buttom "RESTART", pressed the buttom and waited to re-boot.....That was the end of my computer, somehow the update crashed my HD beyond recover, it would only show the gray screen with Apple logo in the center and kept beeping, BEEP BEEP BEEP.....PAUSE.....BEEP BEEP BEEP.....PAUSE.....on and on and on and it never past that.
Friday May 11 I took it to a retailer where I received the bad news that the HD was crashed and the teck couldn't even try to copy anything from it as it couldn't locate it. I checked iCloud on a hope that all my stuff would be there but new surprise, iCloud didn't kept all of my stuff as it was programmed to.
Now here is the funny part, the tech from the retailer informed me that the only thing they could do was to order a new HD for my 4 months old Macbook and that the time to have my computer back will be at least 15 days, now that is the funny part, I fail to understand why do I have to suffer the hassle of loosing all my data plus wait at least 15th days to have my computer back (meanwhile loose work) on a problem caused by Apple, PROBLEM, not machine defect, clearly my computer had no problem untill I followed the procedure to update.
On Saturday May 12 I contacted Local Apple Support (I have failed to mention that I live in Brasil) and they informed me that what the dealer said was the only thing that could be done, too bad for me if I lost everything, going to loose several days of work and whenever I receive my computer back will have to re-construct all my life and deal with the forever lost data.....DEAL WITH IT
After a couple of discussion with Apple Support and the Dealer, I made my decision to take the Macbook to the dealer today for repair and meanwhile I'm opening a case with the Brazilian Justice to have Apple honor with all the trouble and hassle that it is causing me, it's said that I have to take this type of action as I'm a very fan of Apple and it's products, have had several iPods, iPhones, Macbooks, Keyboards, Mouses, Apple TV, etc.....This i the first time I have a problem with a Apple product and got a taste of the "Apple Care", it seems like Apple is more concerned on seeling products then keeping long time customers happy.
One last thing, today when I was at the dealer to drop my computer for repair, the Technician informed me that he also had a computer crashed and the HD erase on Sunday May 13th in the same way of mine, after the update everything was gone, also he said that we were not the only ones, iPads and iPhones were going trough the same situation, update causing complete breakdown.
WORD OF ADVISE, BE 1000% SURE THAT YOU HAVE EVRYTHING BACKED UP BEFORE YOU GO THROUGH AN UPDATE.

rvalezin wrote:
If I need to back-up every hour of my life in order to be able to save everything from something like this I won´t do anything else.....at least we should be able to trust that Apple tests this updates so situations like this won´t happen.
That's exactly what Time Machine does for you. It backs up every hour, so you don't have to. While it is backing up, you keep on working. Time Macvhine came with your Mac and you chose not to use it.
The 10.7.4 update did not cause your hard disk to fail. Hard disk fail due to mechanical causes. They are extremely reliable, but that doesn't mean every hard disk will last a long time. Your mileage WILL vary!
If you are dependent on your computer and the data stored on it, then you should make sure you have AT LEAST two copies of all data and probably three or four. You should use at least two means of backing up in case the backup software has a problem. And you should consider having a backup computer if you live in an area where replacement takes too long (whatever too long is for your business).
Apple hardware and software is very, very good. You have documented your experience of this. But NO hardware or software is perfect. You also have experience of this.
It is YOUR responsibility to ensure that your system is set up to protect your data and availability of computing resources.

My MacBook is having issues. When boot the computer it loads with the normal white screen and apple logo then changes to the "do not" sign

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