My macbook is possessed.

highlights words in yellow and defines them, screen images move back and forth, screen zooms and unzooms at will.  help?

There are a few simple things to try that might help. If you have DiskWarrior boot from the DVD and rebuild the directory. If not reset Pram/Nvram, safe boot, SMC reset.
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/ht1564
http://support.apple.com/kb/ht1455
http://support.apple.com/kb/ht3964

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    Does macbook pro of early 2011, macbook 17'' possess 3D vision and gaming ability?

    No 3D vision, but the top end 2.2+ 15" & 17" supports a pretty decent video card for 3D gaming, for a laptop, scores 30 on Cinebench. WOW will play on highest settings 50fps and better.
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  • White Macbook2.1 DVD burner is possessed??

    I think that my Macbook is possessed!  Seriously, this problem is bizarre.  It will not read anything I put in [movies from the store, DVDs i burned, CDs with photos - just spins a while, sounds like it is working and then ejects - EXCEPT, the only thing it actually can open up is this old Billy BlanksTae Bo DVD!! - it is like it is telling me to work out and get off the couch.... i knew Macs were smart, but this is just too wierd
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  • Odd cursor displacement in iTunes, Firefox etc

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  • Is there a way of finding out what has been accessed on my MacBook Pro whilst in the possession of an apple authorised service centre?

    Hi Guys,
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    I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web.
    If you put your info into the computer and hand it to another, you have to assume they will copy everything.
    Why are you putting scanned copies of valuable identity information into a computer than can be hacked, stolen, lost or compromised by a dirty tech?
    Have you lost your mind?
    Is there a way of finding out what activity has taken place whilst they've had it in their possession?
    No. The tech would just deny it if he did, or tell the truth which the answer would be "NO" in either case.
    The employer won't ask that sort of questions without solid proof, less they make a enemy of the employee and/or risk being sued for defamation of character.
    It's not like they bother to have a team of people watching over his shoulder that he doesn't stick a USB thumb drive of your data into his pocket to take home.
    I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks)
    If it's iTunes music, it has your personal ID embedded into the song files. Most IT techs know this though.
    I appreciate any advice you guys can offer.
    Too late now, all you can do is not worry about it.
    Take your personal info out of the machine and if you need it, burn cd/dvd copies, a few USB thumb drives, Iron Keys or self encrypting external storage drives with key and/or keypad.

  • Macbook purchased in June acting possessed, not sure what else I can do.

    SPECS:  MacBook Pro, 2.5GHz Intel Core i5  4gb 1600MHx DDR3 RAM, 500gb HDD running OS X 10.9.4
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    Thank you for your reply. I figured I had the one year Apple care warranty regardless, but when I expressed wanting the laptop to be replaced since it seemed defective out of the box, they told me it was pretty much my problem to go deal with Best Buy and do an exchange through them. My last MacBook really had no major issues until it died after 5 years.. very disappointed in how Apple has been handling it this time around. I have another Genius Bar appointment for this Thursday, I guess I will try yet again to see if they can make this right.

  • My Macbook Pro is possessed. Now what?

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    HappyThanksgiving!

    There are several possible causes for this issue. Take each of the following steps that you haven't already tried until it's resolved. Some may not be applicable.
    1. Follow the instructions in this support article, and also this one, if applicable.
    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
    4. Reset the System Management Controller.
    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
    7. Some people have reported that they fixed a malfunctioning trackpad by pressing down on all four corners at once. I can't confirm, but it does no harm to try.
    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.
    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • Macbook mute button is possessed.

    Hi,
    I've got a new unibody white macbook and the mute button is going crazy. the macbook keeps on muting and unmuting itself constantly. The screen overlay thing keeps popping up and i keep getting the "blip" like when u unmute it. i've tried restarting the macbook, resetting the pram, hasn't made a difference. It does it when i'm using it(i.e it's going nuts even as i type this) and does it when i just leave it alone on the table and don't touch it to.
    Any help would be great.
    el

    I am having the same ongoing issue! This is such a hard problem to search for on the internet as well so I haven't been able to figure it out either. I thought it might be some kind of harddrive stuttering issue so I verified/repaired permissions and also verify/repaired disk but its still happening...anyone know where we can look into this more deeply?

  • New Macbook Pro does not possess a disc drive. WHAT.

    I... don't know what to think. How could they?

    Jason Fredregill wrote:
    My opinion, is that it is a mistake to assume that everyone will want to email files or store them in the Cloud. Size limitations and security issues abound.
    Clients want DVDs, more and more want BluRays. They are still a solid storage medium/transport medium to say nothing of the billions of albums and movies out there. Not that many people can actually use a thumb drive to watch something on their TV, though the number is growing. DVDs rule the roost and will for some time.
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    You are the smartest person here. You deserve a cookie.

  • 20 days old Macbook Pro in big trouble!!!!

    I have been a PC user since I was born however I had heard very high about the credibility of MAC and really wanted to possess it. I was first exposed to the Apple world with iPhone 4 and was really excited after standing in a long queue in rain to possess it.
    I really liked using iPhone and decided to replace all my gadgets with Apple products. I decided to gift my wife with Macbook Pro(Serial No. W803**ATM) on 17th Nov'10. I was very excited to buy another Apple product and even decided to buy an Apple TV, VGA adapter and a beautiful case for my new Mac from Apple Store ( on Bahnhofstrasse, Zurich, Switzerland).
    The Macbook Pro was a great experience after using PC. It was very fast and very responsive and I was very proud to gift it to my wife.
    Suddenly, one day i.e. 08th Dec'10, I switched on my new Macbook and I observed that the brightness of the screen is automatically getting brighter to dimmer and vice-versa also, the light of the keyboard was behaving in a similar way. I restarted it and after some time it was fine so, I thought that may be I have accidentally pressed a key that is causing it.
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    As soon as I came back home from office, first thing in my mind was to see the issue, to my horror all the keys were like jammed i.e. I could press the keys however nothing would happen on screen and the brightness of the display screen would fluctuate. Also, the left click turned to right click!!!
    Next morning i.e. 10th Dec'10, to my surprise everything was working perfectly fine and I was totally jazzed!! However, I decided to still discuss my issue with the experts from Apple store. I told my wife to take it to Apple store (on Glattzentrum, Zurich, Switzerland) and get it looked. She went to store and narrated the whole issue to the expert and expert was able to reproduce the issue and guided us to leave the Macbook with him as he has to replace some parts. The repair number is R39582769.
    I am not as proud as I was earlier infact, I am felling guilty now!!! We have been very sad and disappointed by this event and had never expected that Apple products will be so unreliable!!!
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    (a not so proud Apple user)
    <Edited by Host>

    Welcome to Apple Support Communities
    Apple will try and repair the problem and if they fix it then all will be well; most warranties allow the supplier to firtly repair any problem rather then offer immediate replacement items. If they can't fix it, or something else happens, many have a 'three strikes and you're out' approach and will replace with a new item then - often it's up to the store manager to make this call. You are within your rights to ask for a replacement but they are within theirs to try a repair first.

  • Split in case on white macbook 13"

    I have had my MacBook for four years now. I love it, but I've had a lot of problems. My case has split three times now. The first two times, it was in the front, to the right and left of trackpad. This time is it on the upper left next to the firewire port. I've had it repaired twice under Apple care, the second time being just a month ago. Now, Apple care has expired and it's busted again. I am a frequent user. I live on my MacBook-- writing, talking to friends across the country, researching random things online, etc. Still, I take care of it. My MacBook is one of my prized possessions. I don't slam down the lid or anything like that. So I don't understand why this keeps happening, and it really bums me out. I suppose my question is, will the Apple store do anything without it being covered by Apple care, when they fixed it just over a month ago, or am I out of luck?

    Bound,
    Have you tried contacting a Mac Genius to see what they would do for you?
    In my case they only seem to be willing to fix it out of warranty if it is the bezel cover as in your first two times.

  • Trying to install Windows 7 with Bootcamp on my Macbook with a faulty CD drive

    I am trying to install Windows 7 with Bootcamp on my Macbook A1278 (OS 10.6.8) with a faulty CD drive (CDs and DVDs get stuck in it and I had to get it removed in an Apple store, so I don't want to use it anymore). I have got a licence for the product but I am only in possession of the ISO, is there any way to install it using a USB stick?
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    BobTheFisherman > Hem, yeah, that is stating the problem and not working toward resolving it.
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  • My MacBook Pro is REALLY slow after a week of running Yosemite perfectly

    I have a MacBook Pro (about 3 years old) and I have never had any problems with it.
    When Yosemite was released I updated and my MacBook ran perfectly and faster then before for a little over a week. Then all of a sudden it became SO incredibly slow. There is a waiting time on everything that has to do with a computer; from when I make a keystroke to the letter actually pops up on the screen, when I click an icon to launch a program, and so - I think you get the picture. Always the **** rainbow circle.
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    Product:
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    Memory: 4GB 1333 MHz DDR3
    Startup Disk: Macintosh HD
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    "virtual memory" : 2.48 GB
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    "private memory" : 10.6 MB
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    Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
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    Anne Katrine

    Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
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    ... my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
    If that Time Machine backup remains intact, it may be the only viable means of recovering that Mac's information. I suggest you do not attempt to restore its contents to your ailing Mac.
    Given that you are having trouble creating a newer Time Machine backup you should stop using that Mac immediately and have it serviced as soon as you are able. Do not take it to anyone other than Apple or a service facility authorized by Apple, for the very reasons you explained. If there are no Apple Stores in your vicinity search for an Authorized Apple Service Provider using the Contact Us link below. Use one of the options that appear under Contact Apple Support. The language on that page will be different for your location.

  • Yosemite random reboots on macbook mid 2012

    Well I've read thoroughly all the posts related to this kind of issue and it seems it affects a wide range of devices. Either mac minis or 2011 macbooks and so on.
    I would like to explain my experience and ask for any advice available. I am experienced with computers and OS's, even though I would not call myself an expert, but as an engineer I possess a certain amount of knowledge. So there it goes.
    TL;DR at the bottom
    Macbook pro mid 2012 13". Default 4gb memory installed, I added a Samsung EVO 830 SSD in 2012 when I bought it, never had any problems with it.
    After a couple of weeks after upgrading to yosemite (november '14) I started noticing the macbook resting on login screen after a reboot. No crash report, no message visible of any reason. As I was installing some special software to do some work related to a lab I was working at the time, I thought it was software related. MS Word and Excel often crashed and I had a couple of problems with other programs. Then it started doing it while I was working, so I decided to check things out. The system freezed for some seconds - 1-2 minutes and proceeded to reboot. Sometimes a hard reset had to be performed.
    I decided to perform different installations with different options in order to identify the problem:
    Reinstall Yosemite from recovery mode: same result, random reboot, no specific app in use, either Xcode, Safari, or just resting idle with just finder.
    Format disk and install yosemite applying time machine backup: same result, random reboot, no specific app, and so on.
    Format disk and clean install, manually installing the same main software installed previously: same result, random freezes and reboots.
    Format disk and clean install, manually installing essential apps (mac app store only): same result, exactly the same result.
    Always with the latest OS version available, and with TRIM enabled and disabled, to discard issues with it. PRAM and SMC resets all along.
    During all the testing, the console has not shown any crash report or kernel panic related to the event. After every reboot, console would not show anything special before the boot_time line.
    After looking for solutions on different forums, I noticed a pattern on some cases that implied a wake on lan or a handoff, or wifi issue. I tested on different networks, disabled and enabled all options commented, with no effect.
    Entering
    syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}'
    on terminal 90% of the time returned errors -128, and some -112 or -2, but they would not be logged to every freeze, just some of them. By the time the
    As they may indicate a hardware error, I decided to proceed with the warranty.I bought the Applecare extension when I bought the computer (expiring this summer) so I talked to Applecare about the issue. As there is not an official Apple Store in my town they pointed me to an ASP in my city. They noted all the issues I commented above, gave me a case number to deliver to the ASP so they would have all the information.
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    Contacted Samsung, sent my SSD in, and in 4 days I had a new (refurb maybe) SSD same model same size at my door. During those 4 days I reinstalled my old  original HDD. As it had a few miles on it (using it as external disk) it was really slow and sometimes it would freeze but the whole system was always dragging, so it could be also failing. Worth mentioning that when swapping disks I noticed the ASP had messed up the position of the small screws on the back of the computer. They did not seem to know there are 4 shouldered screws and 3 regular ones.
    I put the new or refurb SSD in, clean install and do some testings. First day everything ok. Proceed to install software. Seems ok. After a couple of days the first freeze and reboot appears. After a couple of PRAM and SMC zaps, events seem to be reduced to a minimum. Even though the system is not completely stable, and I am not quite satisfied with the uncertainty of the freezes (in the middle of a presentation is not the best moment to have one), as it's freezing 1-3 times per week I consider it reasonable.
    Time goes on, freezes start to appear again. Sometimes while booting, sometimes on login screen, sometimes on heavy usage sometimes on idle. I still follow all threads related to similar issues, in case a fix appears. All sleep / wake / wifi on - off on sleep tests have been performed.
    Now the issue seems to be reduced to two kind of events: random freezes and reboots, and errors while booting. None, and I mean zero of the reboots or freezes has ever had a .crash or any system diagnostic reports related to the hour or even date when the freezes took place. EVER.
    While booting, it crashes and I have to hard reset 2-3 times. When freezing, 30% of the time it does not reboot, and gets warmer than idle state but cooler than under heavy load.
    I usually zap pram and smc and then it boots normally. But I should not have to be doing that every time I turn it on.
    I know its a long post, but it's something I have been following for 5 months now. It's not that I am unaware of different options to solve it. Zapping seems to be the way to go, but still the random freezes interrupt workflow and provoke loss of data.
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    Appelcare expires in June. Any options I am unaware of? I would relate it to the specific model of SSD under Yosemite if I was the only one experiencing freezes and reboots, which I am not.
    Thanks you

    Boot into Safe Mode. If the problem ceases then you need to remove Virtual Box and the software that installed com.bluecoat.kext.bckd 4.4.1f20. If this does not fix the problem then make a Genius Appointment and take it in for service.

  • Macbook pro is running slow and getting hot at times

    Problem description:
    running a scan to see how my computer runs. I am making sure this computer is okay to sell before I sell it. please help me understand what the red is. Thank you!
    EtreCheck version: 2.1.8 (121)
    Report generated April 14, 2015 at 9:47:48 PM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 133
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 12 days 6:3:9
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (304.99 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
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        [failed]    com.apple.loginwindow.LFVTracer.plist [Click for details]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
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        Time Machine not configured!
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            24%    WindowServer
            10%    Safari
             3%    hidd
             1%    com.apple.WebKit.Networking
             0%    com.apple.WebKit.Plugin.64
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        77 MB    com.apple.WebKit.WebContent
        47 MB    WindowServer
        39 MB    com.apple.WebKit.Plugin.64
        34 MB    com.apple.WebKit.Networking
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        159 MB    Free RAM
        1.11 GB    Active RAM
        1.10 GB    Inactive RAM
        1.11 GB    Wired RAM
        7.61 GB    Page-ins
        495 MB    Page-outs

    Red doesn't necessarily mean anything in particular, and preparation for selling a Mac is not really an appropriate use for EtreCheck. The Mac has to be erased and restored to its original configuration. It cannot be sold in its present configuration, not without violating its licensing agreements and annoying the buyer too.
    Your early 2011 MBP probably shipped with discs. If it did, you will absolutely, positively need them.
    To correctly sell or transfer ownership of a Mac, even to someone in your family, you should follow these instructions.
    Disregard anything you are unable to accomplish.
    Refer to What to do before selling or giving away your Mac
    If you enabled FileVault, disable it in System Preferences > Security & Privacy.
    "Deauthorize" your iTunes account. Same for Audible if you have one.
    System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
    Sign out of iCloud. Select "Delete from Mac" when it appears.
    Next: Remove all your personal information by completely erasing the Mac's internal storage.
    If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
    If your Mac did not ship with discs, boot OS X Internet Recovery:
    using three fingers press and hold the following keys: ⌘(command), option, and R.
    With a fourth finger press the power button to turn on the Mac.
    Keep the other three fingers where they are until you see the "spinning globe" icon.
    This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
    Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
    Select Disk Utility from the Utilities menu.
    Remove any partitions you may have created.
    Select the Mac's hard disk icon, then select the "Erase" tab.
    Select the "Security Options" button and erase the disk.
    The more "securely" you erase the disk, the longer it will take.
    The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
    When it finishes, quit Disk Utility.
    Select Install Mac OS X from the Utilities menu.
    An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
    Do not create any user accounts.
    When it finishes, shut down the computer.
    If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps. Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.
    If the Mac is being sold to someone outside the family consider the following additional information:
    System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
    Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it. AppleCare stays with the equipment and is transferable.
    Execute a bill of sale showing the Mac's serial number.
    Once no longer in your possession, remove the Mac from your devices in My Support Profile.

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