My macbook is running on OSX 6.8 and wont update to yosemite

so my macbook (from 2011) is running on Osx 6.8 and meets all the requirements to update to yosemite, but when i go to the mac app store to download it it says that it cant download it. why is that?

Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs.  You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.

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    I paste in information on the system from EtreCheck below.
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    It may be a coincidence, but happened when I restarted after the latest software update 1st july from OSX 10.9.3 to OSX 10.9.4
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    EtreCheck version: 1.9.12 (48)
    Report generated 10 Jul 2014 12:06:30 GMT+2
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      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.8 GHz Intel Core i7 CPU: 2 cores
      4 GB RAM
    Video Information:
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      Color LCD 1280 x 800
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      Macintosh HD (disk0s2) / [Startup]: 749,3 GB (571,85 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-8A8
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      Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive: 2 TB (1,74 TB free)
      Apple Computer, Inc. IR Receiver
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      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
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      [not loaded] jp.co.roland.RDUSB0127Dev (1.0.0) Support
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      [running] com.zoom.R16DeviceManager.plist Support
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    Re # 5
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    Re # 3
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    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
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      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 498.88 GB (175.57 GB free)
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      OPTIARC DVD RW AD-5970H 
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      [running] com.adobe.AdobeCreativeCloud.plist [Support]
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      [loaded] net.cloudpath.HelperTool.plist [Support]
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      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
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      Google Earth Web Plug-in: Version: 7.1 [Support]
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      Searchme [Installed] Adware! [Remove]
      Amazon Shopping Assistant [Installed] Adware! [Remove]
      Ebay Shopping Assistant [Installed] Adware! [Remove]
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      Java  [Support]
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          5% WindowServer
          2% hidd
          2% Google Drive
          1% loginwindow
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      155 MB Google Chrome
      116 MB storedownloadd
      103 MB Google Chrome Helper
      99 MB Finder
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      1.43 GB Active RAM
      1.22 GB Inactive RAM
      778 MB Wired RAM
      21.68 GB Page-ins
      1.36 GB Page-outs
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    Linc,
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    Model Identifier: MacBookPro9,2
    System Version: OS X 10.10.1 (14B25)
    Kernel Version: Darwin 14.0.0
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       - battery level = Bad
    FileVault: On
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       2015-01-09 WindowServer crash
       2015-01-13 Finder crash*
       2015-01-13 Google Drive crash
       2015-01-13 SystemUIServer crash
       2015-01-13 WindowServer crash
       2015-01-13 com.apple.appkit.xpc.openAndSavePanelService crash
       2015-01-13 loginwindow crash
       2015-01-15 FaceTime hang
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       2015-01-16 Pages crash
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       Jan 16 22:30:12 PM notification timeout (pid 304, Creative Cloud)
       Jan 16 22:30:12 PM notification timeout (pid 332, Adobe CEF Helper)
       Jan 16 22:41:29 pci pause: SDXC
       Jan 17 01:44:11 pci pause: SDXC
       Jan 17 03:33:04 pci pause: SDXC
       Jan 17 03:56:03 pci pause: SDXC
       Jan 18 16:43:39 pci pause: SDXC
       Jan 18 17:51:45 com.facebook.videochat.NAME.updater: Service exited with abnormal code: 1
       Jan 18 18:47:28 PM notification timeout (pid 304, Creative Cloud)
       Jan 18 18:47:28 PM notification timeout (pid 332, Adobe CEF Helper)
       Jan 18 18:50:58 PM notification timeout (pid 304, Creative Cloud)
       Jan 18 18:50:58 PM notification timeout (pid 332, Adobe CEF Helper)
       Jan 18 18:53:21 PM notification timeout (pid 304, Creative Cloud)
       Jan 18 18:53:21 PM notification timeout (pid 332, Adobe CEF Helper)
       Jan 18 20:51:41 com.facebook.videochat.NAME.updater: Service exited with abnormal code: 1
    I/O per process: coresymbolicati (UID 0) is using 24 MB/s
    Daemons
       com.apple.AccountPolicyHelper
       com.apple.AirPlayXPCHelper
       com.apple.AmbientDisplayAgent
       com.apple.AssetCacheLocatorService
       com.apple.CodeSigningHelper
       com.apple.CoreRAID
       com.apple.CrashReporterSupportHelper
       com.apple.DesktopServicesHelper
       com.apple.DumpGPURestart
       com.apple.DumpPanic
       com.apple.FileCoordination
       com.apple.FontWorker
       com.apple.GSSCred
       com.apple.GameController.gamecontrollerd
       com.apple.IASUtilities.IASCloudConfigHelper
       com.apple.IFCStart
       com.apple.IOAccelMemoryInfoCollector
       com.apple.IOBluetoothUSBDFU
       com.apple.Kerberos.digest-service
       com.apple.Kerberos.kadmind
       com.apple.Kerberos.kcm
       com.apple.Kerberos.kdc
       com.apple.Kerberos.kpasswdd
       com.apple.KernelEventAgent
       com.apple.Localization.SetDefaultsService
       com.apple.ManagedClient.cloudconfigurationd
       com.apple.ManagedClient.enroll
       com.apple.ManagedClient
       com.apple.MobileFileIntegrity
       com.apple.NetworkDiagnostics
       com.apple.NetworkSharing
       com.apple.PCIELaneConfigTool
       com.apple.PerformanceAnalysis.animationperfd
       com.apple.RFBEventHelper
       com.apple.RemoteDesktop.PrivilegeProxy
       com.apple.RemotePairTool
       com.apple.ReportCrash.Root
       com.apple.ReportPanicService
       com.apple.SCHelper
       com.apple.SubmitDiagInfo
       com.apple.TMCacheDelete
       com.apple.TrustEvaluationAgent.system
       com.apple.UserEventAgent-System
       com.apple.UserNotificationCenter
       com.apple.WindowServer
       com.apple.afpfs_afpLoad
       com.apple.afpfs_checkafp
       com.apple.airport.wps
       com.apple.airportd
       com.apple.alf
       com.apple.appleseed.fbahelperd
       com.apple.applessdstatistics
       com.apple.apsd
       com.apple.aslmanager
       com.apple.audio.coreaudiod
       com.apple.auditd
       com.apple.authd
       com.apple.autofsd
       com.apple.automountd
       com.apple.awacsd
       com.apple.awdd
       com.apple.backupd
       com.apple.blued
       com.apple.bluetoothReporter
       com.apple.bluetoothaudiod
       com.apple.bnepd
       com.apple.bsd.dirhelper
       com.apple.cache_delete
       com.apple.cfprefsd.xpc.daemon
       com.apple.cloudfamilyrestrictionsd
       com.apple.cmio.AVCAssistant
       com.apple.cmio.AppleCameraAssistant
       com.apple.cmio.IIDCVideoAssistant
       com.apple.cmio.VDCAssistant
       com.apple.cmio.iOSScreenCaptureAssistant
       com.apple.cmio.registerassistantservice
       com.apple.configd
       com.apple.configureLocalKDC
       com.apple.coreduetd
       com.apple.coreservices.appleevents
       com.apple.coreservices.appleid.passwordcheck
       com.apple.coreservices.launchservicesd
       com.apple.coreservicesd
       com.apple.corestorage.corestoraged
       com.apple.corestorage.corestoragehelperd
       com.apple.coresymbolicationd
       com.apple.ctkd
       com.apple.cvmsServ
       com.apple.diagnosticd
       com.apple.discoveryd_helper
       com.apple.diskarbitrationd
       com.apple.diskmanagementd
       com.apple.displaypolicyd
       com.apple.distnoted.xpc.daemon
       com.apple.dpaudiothru
       com.apple.dpd
       com.apple.dspluginhelperd
       com.apple.dvdplayback.setregion
       com.apple.dynamic_pager
       com.apple.eapolcfg_auth
       com.apple.efilogin-helper
       com.apple.emond.aslmanager
       com.apple.emond
       com.apple.familycontrols
       com.apple.findmymacd
       com.apple.findmymacmessenger
       com.apple.fontd
       com.apple.fontmover
       com.apple.fseventsd
       com.apple.gkreport
       com.apple.gssd
       com.apple.hdiejectd
       com.apple.hidd
       com.apple.iBooksX-SecureUserDefaults
       com.apple.icloud.findmydeviced
       com.apple.iconservices.iconservicesagent
       com.apple.iconservices.iconservicesd
       com.apple.ifdreader
       com.apple.installandsetup.systemmigrationd
       com.apple.installd
       com.apple.installer.osmessagetracing
       com.apple.iokit.ioserviceauthorized
       com.apple.kcproxy
       com.apple.kextd
       com.apple.kuncd
       com.apple.locationd
       com.apple.lockd
       com.apple.logind
       com.apple.loginwindow.LFVTracer
       com.apple.loginwindow
       com.apple.logkextloadsd
       com.apple.mbicloudsetupd
       com.apple.mdmclient.daemon
       com.apple.metadata.mds.index
       com.apple.metadata.mds.scan
       com.apple.metadata.mds.spindump
       com.apple.metadata.mds
       com.apple.msrpc.lsarpc
       com.apple.msrpc.mdssvc
       com.apple.msrpc.netlogon
       com.apple.msrpc.srvsvc
       com.apple.msrpc.wkssvc
       com.apple.nehelper
       com.apple.nesessionmanager
       com.apple.netauth.sys.auth
       com.apple.netauth.sys.gui
       com.apple.netbiosd
       com.apple.networkd
       com.apple.networkd_privileged
       com.apple.networking.discoveryd
       com.apple.newsyslog
       com.apple.nfsconf
       com.apple.nfsd
       com.apple.nis.ypbind
       com.apple.nlcd
       com.apple.noticeboard.state
       com.apple.notifyd
       com.apple.nsurlsessiond_privileged
       com.apple.nsurlstoraged
       com.apple.ocspd
       com.apple.opendirectoryd
       com.apple.periodic-daily
       com.apple.periodic-monthly
       com.apple.periodic-weekly
       com.apple.pfctl
       com.apple.pfd
       com.apple.platform.ptmd
       com.apple.powerd.swd
       com.apple.powerd
       com.apple.preferences.timezone.admintool
       com.apple.preferences.timezone.auto
       com.apple.printtool.daemon
       com.apple.racoon
       com.apple.revisiond
       com.apple.rpcbind
       com.apple.sandboxd
       com.apple.scsid
       com.apple.secinitd
       com.apple.security.agentMain
       com.apple.security.authhost
       com.apple.security.syspolicy
       com.apple.securityd
       com.apple.securityd_service
       com.apple.sessionlogoutd
       com.apple.smb.preferences
       com.apple.softwareupdate_download_service
       com.apple.softwareupdatecheck.initial
       com.apple.softwareupdated
       com.apple.speech.speechsynthesisd
       com.apple.spindump
       com.apple.stackshot
       com.apple.statd.notify
       com.apple.storagekitd
       com.apple.storereceiptinstaller
       com.apple.suhelperd
       com.apple.syslogd
       com.apple.sysmond
       com.apple.systemadministration.writeconfig
       com.apple.systemkeychain
       com.apple.systempreferences.install
       com.apple.systemstats.analysis
       com.apple.systemstats.daily
       com.apple.systemstatsd
       com.apple.taskgated-helper
       com.apple.taskgated
       com.apple.tccd.system
       com.apple.thermald
       com.apple.ucupdate.plist
       com.apple.uninstalld
       com.apple.unmountassistant.sysagent
       com.apple.usbd
       com.apple.usbmuxd
       com.apple.var-db-dslocal-backup
       com.apple.vsdbutil
       com.apple.warmd
       com.apple.watchdogd
       - status: -43
       com.apple.wdhelper
       com.apple.wifid
       com.apple.wirelessproxd
       com.apple.wwand
       com.apple.xpc.smd
       com.google.keystone.daemon
       com.oracle.java.Helper-Tool
       com.vix.cron
       net.cloudpath.HelperTool
       org.cups.cupsd
       org.ntp.ntpd
       org.postfix.master
    Agents
       com.adobe.AAM.Scheduler-1.0
       com.adobe.ARM.UUID
       com.adobe.AdobeCreativeCloud
       com.apple.AOSHeartbeat
       com.apple.AOSPushRelay
       com.apple.ATS.FontValidator
       com.apple.ATS.FontValidatorConduit
       com.apple.AddressBook.AssistantService
       com.apple.AddressBook.SourceSync
       com.apple.AddressBook.abd
       com.apple.AirPlayUIAgent
       com.apple.AirPortBaseStationAgent
       com.apple.AskPermissionUI
       com.apple.AssistiveControl
       com.apple.BKAgentService
       com.apple.BezelUIServer
       com.apple.CalendarAgent
       com.apple.CallHistoryPluginHelper
       com.apple.CallHistorySyncHelper
       com.apple.CloudPhotosConfiguration
       com.apple.ContainerRepairAgent
       com.apple.CoreAuthentication.daemon
       com.apple.CoreLocationAgent
       com.apple.CoreRAIDAgent
       com.apple.DataDetectorsDynamicData
       com.apple.DiagnosticReportCleanup.plist
       com.apple.DictationIM
       com.apple.DictionaryServiceHelper
       com.apple.DiskArbitrationAgent
       com.apple.Dock.agent
       com.apple.EscrowSecurityAlert
       com.apple.FTCleanup
       com.apple.FileSyncAgent.PHD
       com.apple.FilesystemUI
       com.apple.Finder
       com.apple.FontRegistryUIAgent
       com.apple.FontWorker
       com.apple.IMLoggingAgent
       com.apple.InputMethodKit.UserDictionary
       com.apple.MailServiceAgent
       com.apple.ManagedClientAgent.agent
       com.apple.Maps.mapspushd
       com.apple.NetworkDiagnostics
       com.apple.NotesMigratorService
       com.apple.PCIESlotCheck
       com.apple.PackageKit.InstallStatus
       com.apple.PubSub.Agent
       com.apple.RemoteDesktop.agent
       com.apple.ReportCrash.Self
       com.apple.ReportCrash
       com.apple.ReportGPURestart
       com.apple.ReportPanic
       com.apple.SafariNotificationAgent
       com.apple.ScreenReaderUIServer
       com.apple.SocialPushAgent
       com.apple.SpeechRecognitionCore.brokerd
       com.apple.Spotlight
       com.apple.SystemUIServer.agent
       com.apple.TMHelperAgent.SetupOffer
       com.apple.TMHelperAgent
       com.apple.TrustEvaluationAgent
       com.apple.USBAgent
       com.apple.UserEventAgent-Aqua
       com.apple.UserNotificationCenterAgent
       com.apple.VoiceOver
       com.apple.WebKit.PluginAgent
       com.apple.ZoomWindow
       com.apple.accounts.dom
       com.apple.accountsd
       com.apple.alf.useragent
       com.apple.aos.migrate
       com.apple.appkit.xpc.sandboxedServiceRunner
       com.apple.appleseed.seedusaged
       com.apple.appsleep
       com.apple.appstoreupdateagent
       com.apple.apsctl
       com.apple.askpermissiond
       com.apple.assistant_service
       com.apple.assistantd
       com.apple.bird
       com.apple.bluetoothUIServer
       com.apple.btsa
       com.apple.cfnetwork.AuthBrokerAgent
       com.apple.cfnetwork.cfnetworkagent
       com.apple.cfprefsd.xpc.agent
       com.apple.cloudd
       com.apple.cloudfamilyrestrictionsd
       com.apple.cloudpaird
       com.apple.cmfsyncagent
       com.apple.coredata.externalrecordswriter
       com.apple.coreservices.appleid.authentication
       com.apple.coreservices.lsactivity
       com.apple.coreservices.uiagent
       com.apple.csuseragent
       com.apple.cvmsCompAgentLegacy_i386
       com.apple.cvmsCompAgentLegacy_i386_1
       com.apple.cvmsCompAgentLegacy_x86_64
       com.apple.cvmsCompAgentLegacy_x86_64_1
       com.apple.cvmsCompAgent_i386
       com.apple.cvmsCompAgent_i386_1
       com.apple.cvmsCompAgent_x86_64
       com.apple.cvmsCompAgent_x86_64_1
       com.apple.diagnostics_agent
       com.apple.distnoted.xpc.agent
       com.apple.dt.CommandLineTools.installondemand
       com.apple.facebook.xpc
       com.apple.familycircled
       com.apple.familycontrols.useragent
       com.apple.familynotificationd
       com.apple.findmymacmessenger
       com.apple.fontd
       com.apple.gamed
       com.apple.geod
       com.apple.helpd
       com.apple.iCloudHelper
       com.apple.iCloudUserNotificationsd
       com.apple.icbaccountsd
       com.apple.ichat.BuddyPictureService
       com.apple.ichat.TranscriptRenderingService
       com.apple.icloud.fmfd
       com.apple.iconservices.iconservicesagent
       com.apple.identityservicesd
       com.apple.idsfoundation.IDSRemoteURLConnectionAgent
       com.apple.imagent
       com.apple.imdpersistence.IMDPersistenceAgent
       com.apple.imklaunchagent
       com.apple.installd.user
       com.apple.internetaccounts
       com.apple.iokit.IOServiceAuthorizeAgent
       com.apple.isst
       com.apple.java.InstallOnDemandAgent
       com.apple.java.updateSharing
       com.apple.lakitu
       com.apple.lateragent
       com.apple.linkedin.xpc
       com.apple.locationmenu
       com.apple.lookupd
       com.apple.maspushagent
       com.apple.mbloginhelper.user
       com.apple.mbpluginhost.user
       com.apple.mdmclient.agent
       com.apple.mdmclient.cloudconfig.agent
       com.apple.mdworker.32bit
       com.apple.mdworker.bundles
       com.apple.mdworker.isolation
       com.apple.mdworker.lsb
       com.apple.mdworker.mail
       com.apple.mdworker.shared
       com.apple.mdworker.single
       com.apple.mdworker.sizing
       com.apple.metadata.mdflagwriter
       com.apple.metadata.mdwrite
       com.apple.midiserver
       com.apple.mrt.uiagent
       - status: -43
       com.apple.neagent
       com.apple.netauth.user.auth
       com.apple.netauth.user.gui
       com.apple.noticeboard.agent
       com.apple.notificationcenterui.agent
       com.apple.nsurlsessiond
       com.apple.nsurlstoraged
       com.apple.parentalcontrols.check
       com.apple.pboard
       com.apple.pbs
       com.apple.pictd
       com.apple.pluginkit.pkd
       com.apple.pluginkit.pkreporter
       com.apple.printtool.agent
       com.apple.printuitool.agent
       com.apple.quicklook.32bit
       com.apple.quicklook.config
       com.apple.quicklook.ui.helper
       com.apple.quicklook
       com.apple.rcd
       com.apple.recentsd
       com.apple.reclaimspace
       com.apple.rtcreportingd
       com.apple.safaridavclient
       com.apple.sbd
       com.apple.scopedbookmarksagent.xpc
       com.apple.screensharing.MessagesAgent
       com.apple.screensharing.agent
       com.apple.scrod
       com.apple.secd
       com.apple.secinitd
       com.apple.security.DiskUnmountWatcher
       com.apple.security.XPCKeychainSandboxCheck
       com.apple.security.XPCTimeStampingService
       com.apple.security.agentStub
       com.apple.security.cloudkeychainproxy3
       com.apple.security.keychain-circle-notification
       com.apple.sharingd
       com.apple.soagent
       com.apple.softwareupdate_notify_agent
       com.apple.speech.speechdatainstallerd
       com.apple.speech.speechsynthesisd
       com.apple.speech.synthesisserver
       com.apple.spindump_agent
       com.apple.ssinvitationagent
       com.apple.storeaccountd
       com.apple.storeassetd
       com.apple.storedownloadd
       com.apple.storeinappd
       com.apple.storelegacy
       com.apple.storeuid
       com.apple.syncdefaultsd
       com.apple.syncservices.SyncServer
       com.apple.syncservices.uihandler
       com.apple.systemprofiler
       com.apple.talagent
       com.apple.tccd
       com.apple.telephonyutilities.callservicesd
       com.apple.tencentweibo.xpc
       com.apple.tiswitcher
       com.apple.tonelibraryd
       com.apple.twitter.xpc
       com.apple.universalaccessAuthWarn
       com.apple.universalaccesscontrol
       com.apple.universalaccessd
       com.apple.unmountassistant.useragent
       com.apple.usernoted
       com.apple.warmd_agent
       com.apple.webinspectord
       com.apple.weibo.xpc
       com.apple.wifi.WiFiAgent
       com.apple.xmigrationhelper.user
       com.apple.xpc.loginitemregisterd
       com.apple.xpc.otherbsd
       com.facebook.videochat.NAME.updater
       - status: 1
       com.google.keystone.system.agent
       com.oracle.java.Java-Updater
       com.spotify.webhelper
       org.openbsd.ssh-agent
    Extensions
       /System/Library/Extensions/JMicronATA.kext
       - com.jmicron.JMicronATA
    Applications
       /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app
       - com.adobe.Photoshop
       /Applications/Adobe Reader.app
       - com.adobe.Reader
       /Applications/AdwareMedic.app
       - com.thesafemac.adwaremedic
       /Applications/All2MP3.app
       - com.Tresrrr.All2MP3
       /Applications/Chromecast.app
       - com.google.chromecast.setup
       /Applications/DeTune.app
       - com.headlightsoft.detune
       /Applications/Google Chrome.app
       - com.google.Chrome
       /Applications/Google Earth.app
       - com.Google.GoogleEarthPlus
       /Applications/Skype.app
       - com.skype.skype
       /Applications/Spotify.app
       - com.spotify.client
       /Applications/Switch.app
       - com.nchsoftware.switch
       /Applications/Transmission.app
       - org.m0k.transmission
       /Applications/Utilities/Adobe Application Manager/D6/Setup.app
       - com.adobe.Installers.Redirector
       /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/uninstall/Uninstall Product.app
       - com.Adobe.Uninstall
       /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall/Uninstall Product.app
       - com.Adobe.Uninstall
       /Applications/Utilities/Adobe Application Manager/DECore/Setup.app
       - com.adobe.Installers.Setup
       /Applications/Utilities/Adobe Application Manager/DWA/Setup.app
       - com.adobe.Installers.Redirector
       /Applications/Utilities/Adobe Application Manager/IPC/AdobeIPCBroker.app
       - com.adobe.AdobeIPCBroker
       /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app
       - com.adobe.PDApp.AAMRegistrationNotifier
       /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app
       - com.adobe.adobe_licutil
       /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app
       - com.adobe.AAMRegistrationNotifier
       /Applications/Utilities/Adobe Application Manager/P6/adobe_licutil.app
       - com.adobe.adobe_licutil
       /Applications/Utilities/Adobe Application Manager/P7/AAM Registration Notifier.app
       - com.adobe.AAMRegistrationNotifier
       /Applications/Utilities/Adobe Application Manager/P7/adobe_licutil.app
       - com.adobe.adobe_licutil
       /Applications/Utilities/Adobe Application Manager/UWA/AAM Updates Notifier.app
       - com.adobe.PDApp.AAMUpdatesNotifier
       /Applications/Utilities/Adobe Application Manager/UWA/LogTransport2.app
       - com.adobe.headlights.LogTransport2App
       /Applications/Utilities/Adobe Application Manager/core/AAMLauncherUtil.app
       - adobe.AAMLauncherUtil
       /Applications/Utilities/Adobe Application Manager/core/Adobe Application Manager.app
       - com.adobe.PDApp
       /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app
       - com.adobe.acc.AdobeCreativeCloud
       /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app
       - com.adobe.accmac
       /Applications/Utilities/Adobe Creative Cloud/CoreSyncV1/Core Sync.app
       - com.adobe.accmac
       /Applications/Utilities/Adobe Creative Cloud/HEX/Adobe CEF Helper.app
       - com.adobe.acc.HEXHelper
       /Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Installer.app
       - com.adobe.Install
       /Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.app
       - com.adobe.ACCC.Uninstaller
       /Applications/Utilities/Adobe Creative Cloud/Utils/CreativeCloud(URIHandler).app
       - com.adobe.CreativeCloud-URIHandler-
       /Applications/VLC.app
       - org.videolan.vlc
       /Incompatible Software/ACCFinderBundleLoader_32.app
       - Adobe.ACCFinderBundleLoader-32
       /Incompatible Software/ACCFinderBundleLoader_64.app
       - Adobe.ACCFinderBundleLoader-64
       /Library/Application Support/Adobe/CEPServiceManager4/CEPServiceManager.app
       - com.adobe.csi.CEPServiceManager4
       /Library/Application Support/Adobe/CEPServiceManager4/extensions/AdobeExchange/assets/ExmanMac/Conte nts/MacOS/LogTransport2.app
       - null
       /Library/Application Support/Adobe/CEPServiceManager4/html/CEPHtmlEngine.app
       - com.adobe.cep.CEPHtmlEngine
       /Library/Application Support/Adobe/Common/dynamiclink/7.0/dynamiclinkmanager.app
       - com.adobe.dynamiclinkmanager.application
       /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/7.0/dynamiclinkmediaserver.app
       - com.adobe.dynamiclinkmediaserver
       /Library/Application Support/Adobe/Uninstall/{UUID}.app
       - com.Adobe.Uninstall
       /Library/Application Support/Google/GoogleTalkPlugin.app
       - com.google.GoogleTalkPluginD
       /Library/Application Support/Google/GoogleVoiceAndVideoUninstaller.app
       - com.google.GoogleTalkPluginUninstaller
       /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
       - com.microsoft.silverlight.sllauncher
       /Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app
       - com.apple.ScriptEditor.id.cocoa-applet-template
       /Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app
       - com.apple.ScriptEditor.id.droplet-with-settable-properties-template
       /Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app
       - com.apple.ScriptEditor.id.file-processing-droplet-template
       /Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app
       - com.apple.ScriptEditor.id.image-file-processing-droplet-template
       /Library/Image Capture/Devices/Canon IJScanner2.app
       - jp.co.canon.ijscanner2.scanner.ica
       /Library/Image Capture/Devices/Canon IJScanner4.app
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    Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
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       - checksum: 1885609465
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               <string>-bgcheck</string>
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        <key>Weekday</key>
        <integer>2</integer>
        </dict>
        <key>StandardErrorPath</key>
               <string>/dev/null</string>
               <key>StandardOutPath</key>
               <string>/dev/null</string>
       </dict>
       ...and 1 more line(s)
    Contents of /Library/LaunchDaemons/net.cloudpath.HelperTool.plist
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       - checksum: 1144074417
       <?xml version="1.0" encoding="UTF-8"?>
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    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
       - mod date: May 31 09:41:47 2013
       - checksum: 394026997
       <?xml version="1.0" encoding="UTF-8"?>
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    Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist
       - mod date: Aug  8 22:50:18 2014
       - checksum: 4068084182
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    Contents of Library/LaunchAgents/com.spotify.webhelper.plist
       - mod date: Oct 30 15:34:51 2014
       - checksum: 3354889649
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    User login items
       iTunesHelper
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    Restricted files: 1430
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    Elapsed time (sec): 715

  • 15" MacBook Pro runs hot, fan is loud, and incredibly low battery life

    My 15" MBP was bought in March or April (can't remember) from Singapore Apple Store. Here are the stats:
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    Memory 8 GB 12222 MHz DDR3
    Software Mac OS X Lion 10.7.5 (11G63)
    Also I'm using about 1/2 of the available 750 GB of storage.
    Here's what's up:
    1. The fans boot immediately after the computer is turned on and never stop, making everything much too loud...like a plane is taking off or something.
    2. The computer is WAY too hot. Right now I'm running Astrill, Chrome, Activity Monitor, and System Utility, and when I put my hands on the thing it feels like my fingers are going to melt.
    3. The battery life, even at a full charge, is about an hour overall, which ***** for so, so many reasons.
    Here's what I've tried:
    1. I took it to the Shanghai Genius Bar, but I think that the language barrier is impeding my ability to really say what's wrong. I backed up, and they wiped the hard drive, re-loaded the OS and put all my old stuff back on the computer. They also deleted SOMETHING from the Preferences part of the library, but I don't know what it was. Everything runs much faster now, but the fan, the heat, and the battery are still having their issues.
    2. I've checked the "all processes" CPU usage. There's nothing unusual (as far as I can tell), so I'm at a serious loss as to say why the computer is running so hard. Even with all the processing running as you see below, the fan's still blasting and I've lost 50% battery life in the past 40 minutes.
    3. I've tried the fix that requires deleting com.apple.desktop.plist and com.apple.desktop.plist.lockfile. It changed the way the desktop looked and absolutely nothing else.
    PLEASE, PLEASE, PLEASE help me! I'm a graphic designer and often run the CS6 Suite. (Currently, however, I am NOT running any Adobe programs and I'm still experiencing the problems.) It's really important that I am able to run Photoshop, Illustrator, and InDesign at once, and it CAN, but with the heat problems I'm having without ANY of the graphics stuff running, it worries me.

    Just took another look at iStat Menus (I've only had it for a couple of days - I used to use the old iStat Pro widget) and it seems as if you can make fan speed defaults and use them instead of relying on your MBPs sensors to take care of the fans... see...
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  • OSX 10.6.8 wont update at restart

    I used to think it was because I wasn't plugged into the network or that the power cable wasn't connected. But both were when I tried today.
    As I see other's have experienced, my MacBook Pro OS X 10.6.8 does not update when I hit software update + install + restart. All that happens is that the mac log outs of my user, stalls and lands on the log in screen. The MacBook itself never shuts down and more important, none of the software is updated.
    Please help. Any way to download these manually?

    AnrBjötk wrote:
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  • I have a 17 inch macbook pro running on OSX 10.8.5 but i wanna run mavericks 10.9.1

    when i go in to the app store to download mavericks 10.9.1 it says please log into this other email i have never in my life seen before? so how coud i completely dump this computer out so that it is like a brand new computer and will allow me to run the newest up to date software?

    Your issue sounds like something with the Mac App Store. Whoever installed your last update may have used their own personal email address and now that is linked to your computer.
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  • Is there ANY possible way to back up my Macbook (2009, running on OSX 10.5.8) using Time Capsule using a cable/not using the internet? I'm willing to come in-store to do this if necessary!

    Time Capsule/Time Machine were working fine until about 1-2 years ago when my family started having troubles with the internet provider (AT&T). While on a 2 hr long phone conversation with them trying to fix it, they changed the wireless key code or whatever so Time Capsule could no longer connect to the network (icing on the cake - they didn't even fix the issue). And it had been so long since I had initially set up Time Capsule that I didn't know how to set it up again.
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    To make it easier I want you to do this overnight so you can turn off all your current connection to the internet.
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  • My Macbook is running Mac OSX 10.9, when I used chrome,firefox or safari my browser freezes

    I have 4g of ram installed.
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    i followed your info so here is what it says;
    Hardware Information:
              MacBook (13-inch, Early 2009)
              MacBook - model: MacBook5,2
              1 2 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce 9400M - VRAM: 256 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    Startup Items:
              ChmodBPF - Path: /Library/StartupItems/ChmodBPF
              VirtualBox - Path: /Library/StartupItems/VirtualBox
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 0:15:22
    Disk Information:
              WDC WD1600BEVS-22RST0 disk0 : (160.04 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        disk0s2 (disk0s2) <not mounted>: 159.18 GB
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS22N 
    USB Information:
              Micron Built-in iSight
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
              Logitech USB Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
              com.globaldelight.driver.BoomDevice          (1.1)
              com.bongiovi.DPSReflector          (1.0)
              org.virtualbox.kext.VBoxDrv          (4.2.18)
              org.virtualbox.kext.VBoxUSB          (4.2.18)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.google.keystone.daemon.plist
    Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
              [not loaded] org.virtualbox.vboxwebsrv.plist
    User Login Items:
              uTorrent
              iTunesHelper
              SpeechSynthesisServer
              Google Drive
    3rd Party Preference Panes:
              Flash Player
              Java
    Internet Plug-ins:
              Default Browser.plugin
              DirectorShockwave.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              googletalkbrowserplugin.plugin
              JavaAppletPlugin.plugin
              npgtpo3dautoplugin.plugin
              o1dbrowserplugin.plugin
              QuickTime Plugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   5%          Google Chrome Helper EH
                   4%          WindowServer
                   2%          EtreCheck
                   1%          coreaudiod
                   1%          fontd
                   1%          NETGEARGenieDaemon
                   0%          AppCleaner
                   0%          mds
                   0%          aosnotifyd
    Top Processes by Memory:
              152 MB             Google Chrome Helper EH
              143 MB             Google Chrome
              127 MB             com.apple.IconServicesAgent
              70 MB              Google Chrome Helper
              61 MB              Finder
              61 MB              mds_stores
              45 MB              installd
              41 MB              softwareupdated
              41 MB              WindowServer
              37 MB              Dock
    Virtual Memory Statistics:
              1.37 GB            Free RAM
              1.63 GB            Active RAM
              230 MB             Inactive RAM
              534 MB             Wired RAM
              531 MB             Page-ins
              156 KB             Page-outs
    Can you help me now?

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