My MacBook is stuck on a white screen at start up

I have a ~2 yr old 13" MacBook which had frozen on a black screen with the cursor showing and would not respond. After turning it off, I hear the statup tone and get a white screen and that's it. I,ve tried the different strat up techniques listed in the manual to no effect.

See this Apple note for steps to take.

Similar Messages

  • My macbook pro is stuck at the white screen at start up...

    my mac is a 2011 13 inch macbook pro.
    i tried holding command+option+p+r and it kept on playing the chime and it was still stuck on a white screen
    please help!!

    Try a Safe Boot: http://support.apple.com/kb/TS2570
    If not use the Recovery:  http://support.apple.com/kb/HT4718

  • My MacBook is stuck on a white screen.

    Every time I power on my MacBook it's starts normally. It then takes me to the screen where I select which user profile to use, mine(admin) or guest user. When I choose either one, I'm taken to a white screen. Yet when I press the volume keys while on this white screen I hear the sound, so I know it's not frozen. How do I take it off?

    See this Apple note for steps to take.

  • My MacBook is stuck at the white screen with the apple logo

    My MacBook was frozen so I decided to restart it but when I did it got stuck at the apple logo screen. I've tried entering safe mode but it just does the same thing I really needed my computer for a lot of things including some work so I really need help.

    I was looking at this and it helped! http://support.apple.com/kb/TS2570
    1) Disconnect, test peripheral devices and network cables - didn't work
    2) Perform a Safe Boot - didn't work
    3) Reset the NVRAM / PRAM - worked, yay!

  • Macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

    macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

    Sounds like the 'white screen of death'.
    Try rebooting your phone. Take the battery out for a few minutes then re-insert battery and see what happens. It may take some time to reboot. There have been numerous "fixs" for this problem, but until RIM come up with a definitive answer to stop it happening, then really theres nothing we can do except try some things. The battery pull has been offered on a few forums and some say it worked for them. Worth trying again.
    You could always try THIS 
    but that seems a bit extreme, but may work if the reboot doest. Do you remove the battery whilst its still on? thats how you normally do a reboot. take batt out whilst powers on. Sorry if this doesnt help, but i know theres people all over the net that get this issue.

  • My macbook is stuck on the white boot up screen, my macbook is stuck on the white boot up screen

    My Macbook was running slow and it ran out of battery. Now when I try to boot it, it gets stuck on the white screen with the apple icon and the wheel. What should i do?

    See this Apple note.

  • My macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on.

    my macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on. i don't know how to get it to progress past this loading page.

    Resetting your Mac's PRAM and NVRAM
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Reinstalling Mavericks, Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    If you are not using Lion, Mountain Lion, or Mavericks then use the following procedure:
    Resetting your Mac's PRAM and NVRAM
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

    My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

    Hi there Mpontari,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    -Griff W.

  • My White Macbook is stuck at the loading screen, and disk utility, safe mode doesn't work either. What should I do?

    I went on vacation a few days ago and in El Salvador, they have this mobile broadband sticks. Well, I was using one until it gave me a network error. After that, it shut down my computer entirely. The first time it happened, I didn't think much of it. I took the battery out and put it back in for it could work. It happened another two times, and after the third time, my MacBook stays stuck at the loading screen, and it will take 5-10 minutes on that screen, before it shuts down, or it wouldn't turn on at all. I've tried booting into safe mode, but it appears to not boot into it. I've tried resetting the Pram, and using disk utility, but that still won't work. I don't know what else to do to make it boot into  OS X  Lion.
    I'm an AP student, and the majority of my work is in that computer, and it is very important! What can I do? Not only that, but I enter school in a few weeks and I need the AP work by the time I enter.
    What can I do? Can someone help?
    Thanks

    Reinstalling Lion Without the Installer
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Continue button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • McBook Pro Mac OS X 10.7.4 stuck on the white screen on shut down.

    I would appreciate help on this.
    When choosing to shut down my MacBook Pro it closes everything and then gets stuck on the white screen. Unless I press continuously the on button it just stays there...
    Any ideas what the problem might be?

    Just wanted to add my own insight to this thread. I do have the same issue.
    - I'm using a Macbook Pro 2011
    - I'm using OSX Lion with full disk encryption (That's FileVault I think)
    - I'm using Paralles Desktop Build 7.0.15094
    - I'm using alot of different development USB peripherals (routed to a Windows 7 virtual machine)
    - The installation of the 10.7.4 might not have completed 100% ... it was also stuck ( can't remember if it was re-booting or if progress bar never reached 100% ) for several hours (I basically let computer do whatever it needed to do overnight, I figure it might have to re-encrypt a large (if not all ) part of the disk ) so the next morning I simply shut it off.

  • HELP!!!  My itouch screen is stuck on a white screen :(  I tried to rebot but it doesnt work :(

    Please help!!! My itouch screen is stuck with a white screen.  I tried the rebot, but its still white

    Try #2 and 3 in link below. If neither help, contact Apple for service. You most likely have a hardware issue.
    Basic troubleshooting steps. 
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

  • When I open the settings and messages of the iPhone 4s I get stuck in a white screen, what should I do? the keyboard to open there is minute, I can not open the settings in any way.

    when I open the settings and messages of the iPhone 4s I get stuck in a white screen, what should I do? the keyboard to open there is minute, I can not open the settings in any way.

    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray BEFORE doing the reset.

  • Restarted my MacBook Air, just have a white screen with apple . Will not start up

    Restarted my MacBook Air, just have a white screen with apple . Will not start

    What version MacBook Air do you have?  Usually identified by the year you bought it, i.e. mid-year 2012, 2011, etc.  Also, what OSX are you running?  (please provide OSX ver number, i.e. 10.8.2 for latest Mountain Lion, etc.)
    Not sure I can help you directly but for others to lend a hand, they'll need to know this information to make a sound suggestion.  I see you're new to posting here so this will help you in the future.
    Good luck.

  • So I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes

    MMy phone been stuck in recovery mode tried to restore it nothing worked what can I do its at mobile iphone 5sSo I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes & iTunes is just telling me errors and my iphone would shut down put a blue screen then go back with the white screen

    Has the phone been unlocked officially? Has the phone been jailbroken in the past? If yes, these could be reasons for the behavior of the phone.
    iPhone: About unlocking
    Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

  • IPhone 3GS works fine, unless I the screen goes black after no use.  Then I'm stuck on the white screen until I reset the phone.

    The title kind of sums it up.  After having my 3GS for over a year without issue, it started acting up today.  I had my phone on my desk at work, and had been checking my e-mail, news, and web intermittently throughout the morning.  I set the phone down, in it's typical spot without issue.  No dropping, no hits, no...nothing.  Just set it on the desk and go about my work.
    The next time I pick up the phone to use it, and hit the button, I'm greeted with an all-white screen.  WTH?  If I press and hold the home button the phone makes a "dunk" soud, like maybe I'm enabling the voice feature.  Long story short, I can restart the phone, and reset the phone, and it's fine.
    UNTIL the screen goes dark from inactivity.  From that point on, it will ONLY come back in the full-white-screen mode UNTIL I reboot it again, in which case it's again functioning normally...UNTIL the screen goes black from inactivity.  I can hear the phone make text-alert noises as texts come in, my e-mail continues to download regularly, etc.  But it stays stuck in this white screen anytime the battery saver turns the screen black.
    Any ideas on this?

    So, I've received and installed a replacement digitizer screen / component.  The good news is that the digitizer works just fine!  Screen swipes, finger tracking, etc are all great.
    The bad news...is that it didn't fix my white screen issue.  Same symptoms...everything works fine at boot.  As long as I keep the screen from going dark, everything continues to work fine (rapidly consuming battery, of course).  If, at any time, the screen goes dark (get a call, accidentally press the top button to shut down the screen, etc), the screen will only come back on as a white screen. 
    All touch components are working fine at this time.  I've grown to remember where the "power down" swipe is located, so I press and hold the power down button, then swipe where I know the "power down" swipe is located.  Phone will shut down.
    Restart the phone, and repeat the process.  Anyone have any other ideas? 

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