My Macbook Isn't Turning On...

Well, the white light is on and no matter how hard I push the button it will not turn on.

HI Paul,
Is the power adapter connected to an electrical power source?
Troubleshooting a MacBook that won't turn on
Carolyn

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    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
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*.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ 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<(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
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    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
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    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
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    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Macbook won't turn on, won't charge either (no green/amber light)

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    I've had a very similar problem. My battery died about nine months ago and I've been going off AC since then. It recently started not turning on though.. I closed the lid one day and went for a walk and when I came back about an hour later it was like it was in a constant sleep mode. Since then it turned on once successfully. But I am getting the same dim green light for about three seconds and then it goes full. When I try to turn it on the fan or hard drive (not sure) starts spinning and the screen flashes but then it just sits with the sleep light on. When I read your thread though I realized I may have gotten it wet when carrying it to and from my car. I no longer have a warranty or care plan or whatever so apple won't help me one bit. SO yeah I thought I'd share that and maybe it can help you somehow..
    J

  • My MacBook Pro will turn on and get to the login screen. After I login though it goes to a white screen.

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    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
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  • My iphone 5s isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge i. I tried cleaning it but still nothing! some please help

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    Please make a Genius Appointment and take it in for service.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
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    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
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    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
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    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
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    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".

  • Macbook won't turn on all the way.  Please help.

    Macbook won't turn on all the way.  At first it only showed the grey apple logo, but now it says that I need to restart the computer by holding down the power button for several seconds or pressing the restart button.  I tried this already but it's not doing anything.  Please help. 

    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
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    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How do i transfer data from my old macbook 13" 2008 to my new macbook pro 13" but my old macbook won't turn on

    hello! i went to the Genius Bar and they told me my logic board needed to be replaced on my old white macbook 13". however, i need to get my data and information from my old macbook but my old macbook won't turn on. i was told by Genius Bar that the hard drive could be accessed via the 3 screws when the battery was removed and the hard drive could be turned into a external hard drive once removed. that way i could transfer my music, movies, pictures, etc. they told me that Best Buy could do the data transfer for me. i went to Geek Squad but they told me the hard drive wasn't accessable behind those 3 screws, that the ram was there instead. i just want to transfer my data. please help!

    Your Geek Squad wasn't very geeky. the hard drive is right next to the RAM.
    Here's the three screws
    Here's the hard drive tab that pulls the hard drive out.
    Here's the hard drive out and you can see the RAM in it's slots.

  • MacBook doesn't turns into sleep mode and swop doesn't work.

    MacBook doesn't turns into sleep mode and swop doesn't work.
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    Start time: 10:31:02 03/15/15
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    Kernel Version: Darwin 14.1.0
    Time since boot: 3 minutes
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        BANK 0/DIMM0:
          Size: 4 GB
          Speed: 1333 MHz
          Status: OK
          Manufacturer: 0x029E
        BANK 1/DIMM0:
          Size: 4 GB
          Speed: 1333 MHz
          Status: OK
          Manufacturer: 0x029E
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       TOSHIBA MK5065GSXF                     
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       2015-03-15 Boom 2 crash
       2015-03-15 com.apple.internetaccounts crash
    Log
       Mar 15 10:26:10 memorystatus_thread: idle exiting pid 546 [tccd]
       Mar 15 10:26:11 memorystatus_thread: idle exiting pid 547 [nsurlstoraged]
       Mar 15 10:26:12 memorystatus_thread: idle exiting pid 544 [soagent]
       Mar 15 10:26:13 memorystatus_thread: idle exiting pid 548 [nsurlstoraged]
       Mar 15 10:26:43 memorystatus_thread: idle exiting pid 556 [com.apple.CodeSi]
       Mar 15 10:26:44 memorystatus_thread: idle exiting pid 558 [accountsd]
       Mar 15 10:26:45 memorystatus_thread: idle exiting pid 553 [com.apple.iCloud]
       Mar 15 10:26:46 memorystatus_thread: idle exiting pid 561 [networkd_privile]
       Mar 15 10:26:47 memorystatus_thread: idle exiting pid 555 [secinitd]
       Mar 15 10:26:48 memorystatus_thread: idle exiting pid 560 [tccd]
       Mar 15 10:26:49 memorystatus_thread: idle exiting pid 562 [secd]
       Mar 15 10:26:50 memorystatus_thread: idle exiting pid 554 [com.apple.intern]
       Mar 15 10:26:51 memorystatus_thread: idle exiting pid 565 [nsurlstoraged]
       Mar 15 10:26:52 memorystatus_thread: idle exiting pid 563 [soagent]
       Mar 15 10:26:53 memorystatus_thread: idle exiting pid 551 [syncdefaultsd]
       Mar 15 10:26:54 memorystatus_thread: idle exiting pid 557 [CoreServicesUIAg]
       Mar 15 10:26:55 memorystatus_thread: idle exiting pid 567 [iconservicesd]
       Mar 15 10:26:56 memorystatus_thread: idle exiting pid 566 [iconservicesagen]
       Mar 15 10:26:57 memorystatus_thread: idle exiting pid 568 [systemstatsd]
       Mar 15 10:26:58 memorystatus_thread: idle exiting pid 550 [cfprefsd]
       Mar 15 10:26:59 memorystatus_thread: idle exiting pid 552 [cfprefsd]
       Mar 15 10:27:00 memorystatus_thread: idle exiting pid 549 [coreduetd]
       Mar 15 10:27:01 memorystatus_thread: idle exiting pid 564 [nsurlstoraged]
       Mar 15 10:28:18 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled)
       Mar 15 10:29:09 proc 316: load code signature error 4 for file "Boom 2"
    I/O per process: coresymbolicati (UID 0) is using 15 MB/s
    kexts
       com.globaldelight.driver.Boom2Device (1.1)
    Daemons
       com.apple.installer.osmessagetracing
    Agents
       com.apple.AirPortBaseStationAgent
       com.globaldelight.Boom2Daemon
    Extensions
       /Library/Extensions/Boom2Device.kext
       - com.globaldelight.driver.Boom2Device
       /System/Library/Extensions/EPSONUSBPrintClass.kext
       - com.epson.print.kext.USBPrintClass
       /System/Library/Extensions/JMicronATA.kext
       - com.jmicron.JMicronATA
    Applications
       /Applications/Boom 2.app
       - com.globaldelight.Boom2
       /Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app
       - null
    Bundles
       /Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkIOM.plugin
       - jp.co.Canon.ij.print.iom.CIJNP
       /Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkPBM.plugin
       - jp.co.Canon.ij.print.pbm.CIJNP
       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBIOM.plugin
       - jp.co.canon.bj.print.bjusbiom
       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBPBM.plugin
       - jp.co.canon.bj.print.pbm.USB
       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/CIJUSBClassDriver.plugin
       - jp.co.canon.ij.print.CIJUSBClassDriver
       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/CIJUSBClassDriver2.plugin
       - jp.co.canon.ij.print.CIJUSBClassDriver2
       /Library/Printers/Canon/BJPrinter/Plugins/IJBluetooth/IJBluetoothIOM.plugin
       - jp.co.canon.ij.print.ijbluetoothiom
       /Library/Printers/EPSON/CIOSupport/CIOHelper.plugin
       - com.epson.print.plugin.CIOHelper
       /Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin
       - com.epson.print.plugin.USBPrintClass
       /Library/Printers/EPSON/CIOSupport/XIOP.plugin
       - com.epson.print.plugin.XIOP
       /Library/Printers/EPSON/CIOSupport/XIORemoteClient.plugin
       - com.epson.print.plugin.XIORemoteClient
       /Library/Printers/EPSON/CIOSupport/XIORemoteServer.plugin
       - com.epson.print.plugin.XIORemoteServer
    Restricted files: 219
    Elapsed time (s): 238

    Remove "Boom" and test.
    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
    Back up all data before making any changes.
    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • Can't get newly purchased macbook pro to turn on - only a blinking folder with ? shows up on gray screen - help

    How do I get a newly purchased Macbook Pro to turn on - all I get is a blinking folder with "?" on a gray screen?

    Take it back where it was purchased. Include all packaging and take your dated receipt. You can request an exchange or your money back within the first 14 days from date of purchase. Don't delay.

  • My macbook will not turn off any tips?

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  • My macbook pro randomly turns the screen black!

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  • My MacBook Air wont turn on. HELP!

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    okay, since you are in Honduras, I'll share what my Genius told me when he reset the SMC on my 11 inch mid-2013 Mac Air yesterday.  He took it in back of the Apple store, came back in about five minutes with everything working. I asked him if there was anything I had done to cause the problem, he said no, except it might be better to actually "shutdown" the computer from the Apple pull-down menu when you aren't going to use the machine for more than a couple of hours (e.g., overnight).  If the instructions in Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support didn't work, As for self-repair, he said this is what you would have to do (but he also said, you really don't want to do this yourself): you have to remove the bottom of the Mac Air (under the keyboard), and disconnect the battery. Then, with the battery disconnected, you plug in the power cord attach it to the Air, and then turn on the computer from the keyboard on/off switch while powered only by the power supply. That should reset the SMC.  Then shut down the system from the Apple menu (not the keyboard button/switch), reinstall the battery, replace the bottom/cover, and see if it works.  Just remember that fiddling inside the back of a Mac can be dangerous to the Mac and your warranty!  Good luck

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