My MacBook just has a white screen and a flashing file with a question mark. Please help:(
I don't really understand what's happening, but I tried to update the software. Then all these codes appeared on the screen so I help down alt, command and R and it then reset and now it's just a white screen with a flashing file and questionmark. Please help.
That is a sign that the MBA cannot locate the OSX. The storage drive may be damaged.
LaurenDavie123 wrote:
I help down alt, command and R and it then reset a
What exactly did your reset?
Ciao.
Similar Messages
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My new Mac mini (3 month) didn't start up, all that appeared was a white screen and a flashing folder with a question mark inside it.
I followed by recommendations from 'Everything Mac': "shut it down by pressing and holding the power button for about 5 seconds.
Then hold down the Option key and press the power button again to start up the Mac mini. Keep holding down the Option key until
the Mac mini starts up."
But I got a Wi-Fi button only to chose and connect the local network. I connected to my network and I can't use this connection
becouse no icons.
Could you please help me?Your Mini (running 10.6.4) should have come with grey-colored install disks. Now is the time to put them into service. Turn on your computer so that there is power to accept disk #1 into the optical drive. Once the disk is in the drive, shut off the computer by holding the start button down until it powers off. Then turn it on this time holding down the "C" key to make the computer boot from the disk. The question mark that you saw indicates that the computer cannot find a bootable volume. This can happen due to corrupted system files or an improper shutdown etc. Once you are in the "Installer" you can choose Disk Utility from the Utilities Menu in the menu bar. Use it to repair the disk and to see if that can solve your trouble.
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I just opened up my MacBook Pro after a few days of not using it and it was frozen. I turned it off and back on and all I see is a white screen, there was a file with a question mark flashing for a bit but I can't do anything, please help me!!
Jerricayoung,
you have a 13-inch Mid 2012 MacBook Pro. It’s modern enough that it supports booting into Recovery mode. To do so, hold down a Command key and the R key as you start up. It should eventually show a Mac OS X Utilities menu. Select Disk Utility from that menu; when the Disk Utility window appears, select the bootable volume from the left-hand side of the window. (It’s typically called “Macintosh HD”.) When the volume is selected, some buttons will appear on the right-hand side. If it’s not greyed out, press the Verify Disk button; if it is greyed out, or if it reports on errors that it found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu; that will restart your MacBook Pro in its normal mode. With luck, that will be enough to get you to your normal login screen, rather than the white screen. -
I've got a 15" white macbook which I bought about 2 years ago. It froze the other day and wouldn't respond so I shut it down. When I turn it on now it comes up with a flashing file with a question mark on it. How can I fix it? I've tried a few things i've seen online but the futhest ive got is to put the start up disk in when you makes it go to a grey screen with an apple logo and the spinning wheel which then stops spinning. Can anybody help?
That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Just press the Return key on your keyboard once.It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left handlist. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
Hi I installed a new hard drive in my Mac mini osx lion an when I turn it on I get a flashing file with a question mark. I tried holding command and R keys when turning it on but the recovery fails to work. I can hold the option key at start up and choose my network, then Internet recovery shows up with an arrow pointing up. When I click on the arrow Internet recovery fails and all I get is a globe with a triangle on it with an exclamation mark on it, and under that it says
apple.com/support
-6002F
Does any one know how I can fix this without a recovery disc? ThanksI just want to add to this, in case someone else searches for this error on Apple Support (google doesnt cover apple support.. how clever is that?)
I had the same error. And i had a Computer that had worked, with a SSD drive and 16GB upgrade done by the owner himself.
I tried swapping with a Mechinal Harddrive, no luck.
Kept the Mechanical drive in, and tried with some other Ram, it worked..
So for me this error and after reading the other responses can be boiled down to a Harddrive problem or Ram issue.
It was Ram for me.. -
What do I do when he only thing on my screen is a flashing folder with a question mark.
I had a few browsers open on my computer. I accessed my calendar and it froze. The mouse would still move, but I could not click on anything. Then the screen went grey with a flashing folder with a question mark. I turned the power off and turned it back only but only see the grey screen with the flashing folder. I tried resetting the PRAM but it still will not work. Can this be fixed? Please help!!
You may have a disk error - could be an unrepairable physical problem with the drive, or a repairable file structure problem.
Hold down cmd-R (both keys together) as you start up the Mac, and keep them held down until you see the Apple menu. When it boots to the recovery partition, click Disk Utility, and run Repair Disk on the Macintosh HD. Let us know if you see errors there and whether or not DU can fix them.
Good luck!
Matt -
Does anyone know what's wrong with it? not booting up. instead of it a picture of a file appears with a question mark on it in the middle of screen?
Sounds like abad hard drive. The clicking sound is coming from the HD. The folder with the question mark means that your computer can't find the statrup disk or the hard drive.
Boot your computer using the install disc and check if Disk Utility can recognize your HD. If not, then it needs HD replacement. If you have AppleCare or within the 1 year warranty, then replacement should be free from Apple. Check the nearest Apple Store in your area. -
Macbook pro has a white screen and is basically not allowing me to do anything.
My sisters macbook pro has a blank white/grey screen for some reason. We have been at school all day, we come home to find a small dent on the right of the trackpad, but the laptop had been closed all day. I have already looked at other peoples discussions talking about restarting and putting the Mac OS disc to reinstall and things like that... But the laptop is not allowing me to eject, or put anything in it. I have clicked on all different combination of buttons but still the white/grey screen. There is a disturbing whurring sound when the laptop starts up, almost like a small scratching noise and something has definetley been broken. I put the charger in and the small light goes orange teling us its not completley done for.
Has this happened to anyone else before?!
And we really need some HELP !!Rebeccaogun wrote:
...find a small dent on the right of the trackpad, but the laptop had been closed all day.
The lid was opened and something was dropped on it is my guess.
You'll have to take it in, user damage is not covered by AppleCare/warranty. -
macbook air turns on to a white screen (usual sounds) then goes black leaving the white curser (the keys sound when depressed)
await advise pleaseIf SMC and PRAM resets do not help, make an appointment at an Apple store genius bar for a FREE diagnosis:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
Ciao. -
Computer won't turn on... just shows a flashing file with a question mark
Hi, I hope someone may be able to help me with my laptop. I had downloaded some TV shows off of iTunes and was watching one of them. My computer froze. I forced it to turn off, and tried to restart it. However, it won't turn on! I just get a grey screen with a flashing file that has a question mark in it. It then turns itself off a few minutes later.
I have tried taking out the battery, restarting etc.... Does anyone have any ideas? Any help would be much appreciated. We live in the Caribbean so I can't take it to an Apple store.Hi. I have the same issue as the guy you previously helped. I listened to your advice about putting the Install DVD in and now all i get on the screen is the apple with the loading circle under it instead of the flashing folder. It's been loading for 2 hours now so i figure it's not going to work. I have the DVD in there too and i don't know how to get it out either.
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My Ipod kinda works it just has a white screen and i cant see anything.
I can turn it on and slide it to unlock i can just to that from memory but it is white and you cant see anything but white. it also lets me play music but nothing else
have you tried the troubleshooting hints:
http://www.apple.com/support/ipodtouch/troubleshooting/ipodtouch/ -
I had to install a new hard drive for my macbook after my last one had obviously crashed and was making clicking noises. The problem is I can't install OSX on my new one and I'm getting extremely frustrated. What could be going wrong? I've reset PRAM and done everything I could find suggested online.
Have you tried inserting the Snow Leopard Install disc and using Startup Manager to select the Snow Leopard disc as the startup disk? Once you get started up from the Snow Leopard Install disc, the rest of the instructions can be found in the manual for your MacBook Pro. Here are the ones for mine:
Installing Mac OS X and Applications — New Hard Drive
from http://manuals.info.apple.com/en_US/MacBook_13inch_HardDrive_DIY.pdf
To install Mac OS X and the applications that came with your computer, follow these steps:
1. Start up from the Mac OS X Install Disc 1 that came with your computer, and choose your language.
2. From the menu bar, choose Utilities > Disk Utility.
3. Open Disk Utility and select the new drive in the list to the left. Note: If you are formatting the primary drive, use the Disk Utility program on the Install disc.
4. Click the Partition tab.
5. Click on Options, and verify GUID is selected if this is the startup drive.
6. Name the volume “Macintosh HD.”
7. Apply the change by clicking the Partition button.
8. At this point, either
• Quit the Disk Utility application, and proceed with the Mac OS X installation. Follow the
onscreen instructions. After selecting the destination disk for installation, continue following the onscreen instructions. Your computer may restart and ask you to insert the next Mac OS X Install Disc 2.
or
• Leave the Disk Utility application open, and restore the backed up files from the image
you created before removing the hard drive.
Installing Applications
To install just the applications that came with your computer, follow the steps below. Your computer must have Mac OS X already installed.
1. Back up your essential files, if possible.
2. Insert the Mac OS X Install Disc 1 that came with your computer.
3. Double-click “Install Bundled Software Only.”
4. Follow the onscreen instructions.
5. After selecting the destination disk for installation, continue following the onscreen instructions. Your computer may restart and ask you to insert the next Mac OS X Install Disc 2
6. Restore the data by reinstalling the backed up files from your backup to the new drive. -
Hi, my Macbook doesn't turn on, it just show a white screen and after a while a big question mark blinks but nothing else, cannot click the question mark, cannot do anything.Also it makes a funny noise. Any suggestions?
Suppose it's a HDD crash. Boot from Install DVD which came with your MacBook(Press C during startup) and open DiskUtility to repair your HDD if it's able to mount.
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Today my iPod touch 4 generation was dropped. now it just has a white screen. i tried reseting it by clicking the home and lock buttons but nothing helped. what is my problem and how do i fix it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT1338 i cant get in to os system. the screen just stuck in white screen and apple logo
i can not get in to my os system. the screen just stuck in white screen and apple logo
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.
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