My MacBook Pro 2011 Crashed!

Hi,
I have MacBook Pro 2011 model. It came with snow leoprod but then I upgraded it to Mountain Lion sometime in 2012. Initially everything was fine but since last 2-3 months, I started noticing that performance was getting back. I checked CPU and Memory usage, and everything seems to be fine. I had to idea why it was getting bad.
Two days ago, my MBP failed to start. I used 'option' command during startup to run disk utilities and did check for disk problems including permissions. Though disk repair did not return any errors, the verify disk permissions was taking foreever to finish. I left it overnight but it still did not finish. Thats when I thought something was wrong with disk permissions.
I then used the recover option to reinstall Mountain Lion OS. The download was via internet. It downloaded successfully but then when it tries to reinstall OS, it gets stuck. I left it for 5-6 hours but installation never finishes. The remaining time to install shows some ridiculous number like -6,5678 minutes remaining. So did hard reboot by pressing power button to restart and run disk diagnostics. I again ran all checks and everything showed find. SMART status shows Verified. No disk errors or permissions at all.
I have no idea what is going on. Can somebody please help me? I basically want to do this:
1) I have to retrieve few documents from the harddisk and copy it to my external disk. Can you please let me know if this is possible?
2) If I can achieve # 1, then try to do a clean install of OS. Since I was not supplied any DVDs with OS, I am not very sure how to clean install Mountain Lion on my laptop.
BTW, I don't have any other Mac products. If I have do anything like USB bootable disk, then I have to do it on my Windows Vista laptop.
My MacBook Pro is with following configuration:
1) CPU i7
2) Memory 4 GB
3) HDD 500 GB
Please help me!
Regards,
Tihor

Hi,
Can somebody please help? Any suggestions?
Thanks!
Tihor

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    com.rim.driver.BlackBerryUSBDriverInt     0.0.74
    com.apple.filesystems.smbfs            1.7.2
    com.apple.driver.AppleHWSensor   1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver     122
    com.apple.driver.AppleHDA 2.2.5a5
    com.apple.driver.AppleMikeyDriver           2.2.5a5
    com.apple.driver.AudioAUUC           1.59
    com.apple.driver.AGPM        100.12.75
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    com.apple.driver.AppleUpstreamUserClient          3.5.9
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    com.apple.driver.AppleSMCPDRC   5.0.0d8
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    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.AppleLPC  1.6.0
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    com.apple.driver.AppleUSBTCButtons        227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController  4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard    227.6
    com.apple.driver.AppleIRController            312
    com.apple.iokit.SCSITaskUserClient            3.2.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
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    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
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    com.apple.filesystems.autofs          2.1.0
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    com.apple.driver.AGPM          100.12.31
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    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
    com.apple.driver.AppleLPC          1.5.1
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    com.apple.driver.AppleBacklight          170.0.46
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    com.apple.driver.AppleIntelHDGraphics          6.3.6
    com.apple.driver.AppleIntelSNBGraphicsFB          6.3.6
    com.apple.driver.AppleUSBTCButtons          201.6
    com.apple.driver.AppleUSBTCKeyEventDriver          201.6
    com.apple.driver.AppleUSBTCKeyboard          201.6
    com.apple.driver.AppleIRController          303.8
    com.apple.BootCache          31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
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    com.apple.driver.AppleFWOHCI          4.7.3
    com.apple.driver.AppleSDXC          1.0.3
    com.apple.driver.AppleUSBHub          4.2.4
    com.apple.driver.AirPort.Brcm4331          433.11.5
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    com.apple.driver.AppleEFINVRAM          1.4.0
    com.apple.driver.AppleSmartBatteryManager          160.0.0
    com.apple.driver.AppleAHCIPort          2.1.7
    com.apple.driver.AppleUSBEHCI          4.2.4
    com.apple.driver.AppleUSBUHCI          4.2.0
    com.apple.driver.AppleACPIButtons          1.3.6
    com.apple.driver.AppleRTC          1.3.1
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    com.apple.driver.AppleSMBIOS          1.7
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    com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
    com.apple.security.sandbox          1
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    com.apple.nke.applicationfirewall          2.1.12
    com.apple.iokit.CHUDUtils          364
    com.apple.iokit.CHUDProf          366
    com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
    com.apple.driver.AppleHDAHardwareConfigDriver          2.0.5f14
    com.apple.driver.DspFuncLib          2.0.5f14
    com.apple.driver.AppleProfileReadCounterAction          17
    com.apple.driver.AppleProfileTimestampAction          10
    com.apple.driver.AppleProfileThreadInfoAction          14
    com.apple.driver.AppleProfileRegisterStateAction          10
    com.apple.driver.AppleProfileKEventAction          10
    com.apple.driver.AppleProfileCallstackAction          20
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOFireWireIP          2.0.3
    com.apple.iokit.IOSurface          74.2
    com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
    com.apple.iokit.IOSerialFamily          10.0.3
    com.apple.iokit.IOAudioFamily          1.8.3fc2
    com.apple.kext.OSvKernDSPLib          1.3
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    com.apple.driver.IOPlatformPluginFamily          4.7.0a1
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    com.apple.driver.AppleBacklightExpert          1.0.1
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    com.apple.iokit.IOUSBHIDDriver          4.2.0
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    com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.6
    com.apple.iokit.IOCDStorageFamily          1.6.1
    com.apple.driver.XsanFilter          402.1
    com.apple.iokit.IOAHCISerialATAPI          1.2.6
    com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
    com.apple.iokit.IOFireWireFamily          4.2.6
    com.apple.driver.AppleThunderboltNHI          1.2.6
    com.apple.iokit.IOThunderboltFamily          1.4.9
    com.apple.iokit.IOUSBUserClient          4.2.4
    com.apple.iokit.IO80211Family          320.1
    com.apple.iokit.IONetworkingFamily          1.10
    com.apple.iokit.IOAHCIFamily          2.0.6
    com.apple.iokit.IOUSBFamily          4.2.4
    com.apple.driver.AppleEFIRuntime          1.4.0
    com.apple.iokit.IOHIDFamily          1.6.6
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          6
    com.apple.iokit.CHUDKernLib          365
    com.apple.driver.DiskImages          289.1
    com.apple.iokit.IOStorageFamily          1.6.3
    com.apple.driver.AppleACPIPlatform          1.3.6
    com.apple.iokit.IOPCIFamily          2.6.5
    com.apple.iokit.IOACPIFamily          1.3.0

    Hi c,
    Go to MacAfee's website and use the proper uninstaller to uninstall it.

  • Macbook pro 2011 keeps kernel panicking intermittently

    My new macbook pro keeps crashing every hour to day. I have lost a great deal of work as a result, and this problem is really starting to get aggravating. I have done numerous reinstalls from the lion dmg imaged to a usb drive and this problem will not go away. I have an ssd and have upgraded the ram to 8gb. I ran ram tester in single user mode 4 times and it found now problems. I am at a loss of how to proceed. The following is the kernel panic infomration given on reboot:
    Anonymous UUID:                    DD05FC16-A5EE-4D81-963C-297B00C961A8
    Mon Sep 26 20:42:54 2011
    panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff800057b7a1, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xfffffb8000833e4c, CR3: 0x00000000606ee064, CR4: 0x00000000000606e0
    RAX: 0xfffffb8000833de0, RBX: 0xffffff8014cd9560, RCX: 0xffffff81041ebf30, RDX: 0x0000000000000000
    RSP: 0xffffff81041ebe10, RBP: 0xffffff81041ebe30, RSI: 0x0000000000000001, RDI: 0xffffff8014cd9560
    R8:  0x0000000000000002, R9:  0x0000000000000000, R10: 0x80000000606ee064, R11: 0xffffff80002d8200
    R12: 0xffffff80192b0740, R13: 0xffffff801598c2e0, R14: 0x0000000000000000, R15: 0x0000000000000001
    RFL: 0x0000000000010282, RIP: 0xffffff800057b7a1, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xfffffb8000833e4c, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81041ebad0 : 0xffffff8000220702
    0xffffff81041ebb50 : 0xffffff80002c266d
    0xffffff81041ebcf0 : 0xffffff80002d7a1d
    0xffffff81041ebd10 : 0xffffff800057b7a1
    0xffffff81041ebe30 : 0xffffff8000563b3f
    0xffffff81041ebe60 : 0xffffff80005602f9
    0xffffff81041ebf70 : 0xffffff8000552829
    0xffffff81041ebfb0 : 0xffffff8000820057
    BSD process name corresponding to current thread: Finder
    Mac OS version:
    11C57
    Kernel version:
    Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
    Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    System uptime in nanoseconds: 10337416683169
    last loaded kext at 278401249863: com.apple.iokit.SCSITaskUserClient          3.0.1 (addr 0xffffff7f807bc000, size 36864)
    last unloaded kext at 2372321285254: com.apple.iokit.IOUSBMassStorageClass          3.0.0 (addr 0xffffff7f80796000, size 69632)
    loaded kexts:
    com.vmware.kext.vmnet          3.1.3
    com.vmware.kext.vmioplug          3.1.3
    com.vmware.kext.vmci          3.1.3
    com.vmware.kext.vmx86          3.1.3
    com.parallels.kext.prl_hid_hook          7.0 14920.689535
    com.parallels.kext.prl_hypervisor          7.0 14920.689535
    com.parallels.kext.prl_usb_connect          7.0 14920.689535
    com.logmein.hamachi          1.0
    com.sophos.kext.sav          7.3.0
    com.parallels.kext.prl_vnic          7.0 14920.689535
    com.parallels.kext.prl_netbridge          7.0 14920.689535
    com.drahtwerk.iScreenFramebuffer          1.2
    com.apple.filesystems.smbfs          1.7.0
    com.apple.driver.AppleHWSensor          1.9.4d0
    com.apple.nke.webcontentfilter          3.0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.1.3f7
    com.apple.driver.AppleMikeyDriver          2.1.3f7
    com.apple.kext.ATIFramebuffer          7.1.2
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.1
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4
    com.apple.driver.AppleLPC          1.5.3
    com.apple.driver.AppleMuxControl          3.0.16
    com.apple.ATIRadeonX3000          7.1.2
    com.apple.driver.AppleIntelHD3000Graphics          7.1.2
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.IOAHCIBlockStorage          1.6.3
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          512.20.18
    com.apple.driver.AppleSDXC          1.1.2
    com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.2.0
    com.apple.driver.AppleUSBEHCI          4.5.0
    com.apple.driver.AppleACPIButtons          1.4
    com.apple.driver.AppleRTC          1.4
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.4
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          167.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1
    com.apple.driver.AppleIntelCPUPowerManagement          167.0.0
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleAVBAudio          1.0.0d11
    com.apple.driver.DspFuncLib          2.1.3f7
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.iokit.IOBluetoothSerialManager          4.0.1f4
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.driver.AppleHDAController          2.1.3f7
    com.apple.iokit.IOHDAFamily          2.1.3f7
    com.apple.iokit.IOAVBFamily          1.0.0d22
    com.apple.iokit.IOAudioFamily          1.8.3fc11
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMC          3.1.1d8
    com.apple.driver.IOPlatformPluginFamily          4.7.5d4
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.kext.ATI6000Controller          7.1.2
    com.apple.kext.ATISupport          7.1.2
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.2
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.1f4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.1f4
    com.apple.iokit.IOBluetoothFamily          4.0.1f4
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1
    com.apple.driver.AppleThunderboltDPOutAdapter          1.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          1.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.8
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.driver.XsanFilter          403
    com.apple.driver.AppleThunderboltNHI          1.2.9
    com.apple.iokit.IOThunderboltFamily          1.7.1
    com.apple.iokit.IOUSBUserClient          4.5.3
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IO80211Family          411.1
    com.apple.iokit.IOEthernetAVBController          1.0.0d5
    com.apple.iokit.IONetworkingFamily          2.0
    com.apple.iokit.IOAHCIFamily          2.0.5
    com.apple.iokit.IOUSBFamily          4.5.3
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          165.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331
    com.apple.iokit.IOStorageFamily          1.7
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.4
    com.apple.iokit.IOPCIFamily          2.6.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f1
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.18)
    Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: OCZ-AGILITY2, 60.02 GB
    Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    It crashed the in Finder due to a Page Fault. That should never happen.
    You have multiple virtualization systems loaded, any one of which is capable of causing this crash, especially if they are not absolutely up to date. You should make up your mind and use ONE virtualization system { VMWare, Parallels}.
    Anti Virus software is a personal preference, but is it also completely up-to-date?
    com.vmware.kext.vmnet          3.1.3
    com.vmware.kext.vmioplug          3.1.3
    com.vmware.kext.vmci          3.1.3
    com.vmware.kext.vmx86          3.1.3
    com.parallels.kext.prl_hid_hook          7.0 14920.689535
    com.parallels.kext.prl_hypervisor          7.0 14920.689535
    com.parallels.kext.prl_usb_connect          7.0 14920.689535
    com.logmein.hamachi          1.0
    com.sophos.kext.sav          7.3.0
    com.parallels.kext.prl_vnic          7.0 14920.689535
    com.parallels.kext.prl_netbridge          7.0 14920.689535
    com.drahtwerk.iScreenFramebuffer          1.2

  • I have a MacBook pro 2011. And I need help

    hi . I have a MacBook pro 2011. And I recorded some videos on aSony camcorder and the camcorder is not comparable with iMovie. And I only nowhow to use iMovie and nothing else. So is there any movie-transferring downloadI can use so I can use iMovie?

    Have you checked all of the iMovie compatibility articles on Apple Support?
    Apple may not have tested your camera with the current release of iMovie, but it might have done so in prior versions (8 [09], 7 [08], 6 [06], 5 [05], and 4 [04])
    If your camera outputs MPEG-2, there's a solid chance that iMovie 9 will properly read its data, as has happened in the case of one 2007 Panasonic SDR-H18 that was not listed past iMovie 6 (this is my own grandmother's camera, which was only supposed to work with some cheap-as-dirt compositor, from a no-name in Japan that pushed its wares also to Fujifilm, JVC, and Olympus). In '09 my grandmother and I went out for Snow Leopard.  I installed it without delay, but the Panasonic compositor would frequently crash while previewing a clip post-upgrade.  After getting a big runaround from the phone techs, one of them dropped the iMovie hint.  A bit more digging through the Apple boards (right here) pretty much sealed things up.  The camera worked then, and still works today.
    As to other formats, I don't know.  Best I can suggest is to give your camera a go at your new Mac (or the other way around).
    Nate  

  • HT1386 My MacBook Pro HD crashed.  It is all up and runmning except for one issue.  I have about 200 songs on my iPhone but have only gotton 53 back on my laptop and those are the songs I purchased via iTunes. How do I get the rest of the songs from iPhon

    My MacBook Pro HD crashed.  It is all up and runmning except for one issue.  I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my  iPhone back onto my HD. 
    The songs I'm not able to import casme from CD's.  Nothing from napster etc.
    I've tried and tried to import them rom iTunes vis "Library"  " Import"

    Hey kbert73
    I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    Using iPhone, iPad, or iPod with multiple computers
    http://support.apple.com/kb/ht1202
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Can i connect my cintiq 12wx to my Macbook pro 2011 through the thunderbolt using the mini display port to vga adaptor?

    I just bought my cintiq 12wx and was wonderding if i can connect it to my macbook pro 2011 through the thurderbolt using a mini displayport to vga adaptor? Please help!

    Yes, it should work with a mini-displayport to VGA adapter.  Since a 12wx also can take DVI you could use a mini-displayport to DVI adapter instead.  Why go analog when you can keep it in digital!
    I guess the usb is for the pen.

  • What cable do I need to buy to connect my Macbook Pro (2011) to a VGA screen? I tried the "Mini DisplayPort to VGA", but apparently it doesnt fit the 2011 Pro version...

    As the topic says,
    What cable do I need to buy to connect my Macbook Pro (2011) to a VGA screen? I tried the "Mini DisplayPort to VGA", but apparently it doesnt fit the 2011 Pro version...
    Help me out please.

    Yes ... minidisplay
    But what I do not like in that picture (my personal view, others may think differently), is that there is much plastic around the connectors where the cable must fit.  You may ot may not be able to get the cable to *fully seat* with the adapter.
    Other adapters (http://www.microcenter.com/single_product_results.phtml?product_id=0334087, yes I know this is a DVI) hve no plastic barriers to connections.

  • Can someone please help me re-install my Creative Design 5.5 on my Mac?  My MacBook Pro recently crashed and had to have the hard drive replaced.  The back up from Time Machine is not reinstalling the program.  Since I have the download paid, and codes, I

    Can someone please help me re-install my Creative Design 5.5 on my Mac?  My MacBook Pro recently crashed and had to have the hard drive replaced.  The back up from Time Machine is not reinstalling the program.  Since I have the download paid, and codes, I need direction on how to reinstall -- HELP?

    Hi bodegakc,
    If you have the serial number then please use the below mentioned link to download the product you are looking for .
    CS5.5
    Also before installing Please go to Applications-->Utilities--> Adobe installers and if there is any uninstaller for CS5.5 , you can remove it and do a fresh install.
    You can also use creative cloud cleaner tool before installing.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Thanks
    Nikhil Gupta

  • When i try to add new mail to my macbook pro it crash on me.but sometimes it says account verified but mail still wont open. help please

    when trying to add new mail to my macbook pro it crash on me
    help please
    thank you

    Hello BassoonPlayer,
    Since you are using one of the the school's Macbooks, it is quite possible that the time and date are not properly set on the computer that you are using.  FaceTime will not work if you do not have the proper time zone set up for the location that you are in.  This past week, there were a two other Macbook users I've helped by simply telling them to set the Date/Time properly.  By the way, you described your problem very well, which makes it easier for us to help you.  Hope this solves your problem -- if not, post back and I can suggest other remedies.
    Wuz

  • Hello. I have a macbook pro 2011 that originally came with os lion (on the computer not a disk). What I did was I downloaded Os Mountain lion. There was nothing wrong with it but I just feel the battery life is too short. So what I did was I tried to do s

    Hello
    I have a macbook pro 2011 13" that came with OS Lion (integrated not on a disk). I recently bought OS Mountain Lion of the app store and it is working fine. However I was a bit dissapointed in the battery so I decided to try and downgrade and completely failed, I froze the computer and when I restarted it it did not work. I went into recovery system and erased my disk and all that and went to re-download my OS. I was expecting to get the option to re-download Lion but instead I could only re-download Mountain Lion.
    My question is since my computer originally came with Lion can I reset my computer so I get OS Lion back instead of OS Mountain Lion?
    Thanks for any help. Any answer will be appreciated even if it is saying it is not possible.

    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
        1.    Select Disk Utility from the main menu and click on the Continue button.
        2.    After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
        3.    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
        4.    Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Kappy, a pretty wonderful and very knowledgeable man, has tip for that which I have copied and pasted above

  • Macbook Pro 2011 charging behaving weird.  Charges and stops repeatedly and takes very long.  Help?

    So a few weeks ago my MacBook Pro 2011 started having charging problems.  I would use it normally.  Then plug it in to charge anywhere between 5-20 percent like I've been doing for the past year that I've had it (since August 2011).  Anyway, what happens now is that it charges but extremely slowly - at least 4 hours to fully charge as opposed to the 1 1/2 to 2 hours that it used to take.  Also, it seems to be draining a lot quicker than it used to while only browsing the internet.  Furthermore, while charging, the battery meter goes from the percent its charged to to "not charging" back and forth.  What's going on?  Is there a problem with my battery, my computer, or the magsafe charger?  [please refer to the pictures below to get a better understanding of my problem - these pictures were taken over a 2 hour time period - a time period that usually is enough to charge my computer] - if you'll notice, in the first two pictures, the percent barely went up by 10 in a half hour period:
    Here are my Mac power stats:
    Battery Information:
      Model Information:
      Serial Number:-----------
      Manufacturer:          SMP
      Device Name:          bq20z451
      Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          406
      Hardware Revision:          2
      Cell Revision:          158
      Charge Information:
      Charge Remaining (mAh):          6156
      Fully Charged:          Yes
      Charging:          No
      Full Charge Capacity (mAh):          6393
      Health Information:
      Cycle Count:          343
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          -1607
      Voltage (mV):          12182
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          25
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Wake on LAN:          Yes
      Display Sleep Uses Dim:          Yes
      GPUSwitch:          2
      PrioritizeNetworkReachabilityOverSleep:          0
      RestartAfterKernelPanic:          157680000
      Standby Delay:          4200
      Standby Enabled:          0
      Battery Power:
      System Sleep Timer (Minutes):          20
      Disk Sleep Timer (Minutes):          0
      Display Sleep Timer (Minutes):          15
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Current Power Source:          Yes
      Display Sleep Uses Dim:          Yes
      GPUSwitch:          2
      Reduce Brightness:          Yes
      RestartAfterKernelPanic:          157680000
      Standby Delay:          4200
      Standby Enabled:          0
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          No
      Charging:          No
    Does anyone have any idea what the problem may be?
    Thank you,
    macstr

    try doing a SMC RESET and see if that sorts it out for you.
    if doesn't work - better take it to Apple and have them look at it before something else goes wrong...
    good luck - hope you get it sorted out..

  • How can I setup my thunderbold display to work as my primary display? I would like to have my macbook pro 2011 as my second display. thanks

    I have and Macbook pro 2011 february. I have installed Lion with the lastest update. I would like to use my thunderbold display as my primary display. The same way when I close my MB Pro 2011, but I wish to use my Macbook pro display as my secondary display.
    thanks

    If your Mac has got Mini DisplayPort, purchase a Mini DisplayPort to HDMI adapter and a HDMI cable. You won't have to change any setting, and image will show on your TV after connecting it to your MacBook Pro. See > http://support.apple.com/kb/HT4241?viewlocale=en_US&locale=en_US

  • Macbook Pro 2011 running very slowly after upgrading to Mavericks

    I am in deep trouble with my wife so any help would be gratefully accepted.
    Shortly after Mavericks became available I upgraded my wife's Macbook Pro 2011 to use the new OS version. Ever since then, the Macbook has been running noticeably slowly. In particular, Mail is almost unusuable taking minutes to open and showing long delays while moving around messages, folders, etc. Excel and Word are also much slower, Safari is slow, in fact just about everything is grinding.
    Any ideas on what can I can do to improve things and apease my unhappy wife would be much appreciated.
    I have attached the Etrecheck output FYI
    Thanks
    Andrew
    Hardware Information:
              MacBook Pro (13-inch, Late 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.4 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 0:5:25
    Disk Information:
              Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (361.28 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Computer, Inc. IR Receiver
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
    Launch Agents:
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              Dropbox
    Internet Plug-ins:
              LogMeInSafari64: Version: 1.0.730 3rd-Party support link
              Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
              Silverlight: Version: 4.0.50401.0 3rd-Party support link
              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              LogMeIn: Version: 1.0.730 3rd-Party support link
              Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update
              QuickTime Plugin: Version: 7.7.3
              LogMeInSafari32: Version: 1.0.730 3rd-Party support link
              iPhotoPhotocast: Version: 7.0
              JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              SuperDuper!:          Version: 2.7.1 - SDK 10.4 3rd-Party support link
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   7%          Safari
                   6%          Dropbox
                   5%          WindowServer
                   3%          hidd
                   2%          com.apple.WebKit.Networking
    Top Processes by Memory:
              119 MB          com.apple.IconServicesAgent
              106 MB          Safari
              94 MB          Finder
              94 MB          Dropbox
              94 MB          Mail
    Virtual Memory Information:
              1.26 GB          Free RAM
              1.44 GB          Active RAM
              311 MB          Inactive RAM
              1014 MB          Wired RAM
              251 MB          Page-ins
              0 B          Page-outs

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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