My Macbook Pro died, im deployed to Japan so I can't really call, anyone know email? Ive looked everywhere.

My Macbook Pro died and I'm deployed to Japan so I can't call, who has apples email??

There is no email tech support.
Mac OS X Help
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725
My guess is you want to find an Apple certerfied repair center or you are in the market for a new unit, even if that is until you can do something.
If it is under AppleCare, call their #800.

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Hi guys, I recently got a new MacBook Pro with a USB Superdrive. A disc won't eject, does anyone know of a way to eject it? I'm in Morocco for the next 10 days so going to an Apple store is not possible. Any help would be gratefully received, thanks

Hi guys, I recently got a new MacBook Pro with a USB Superdrive. A disc won't eject, does anyone know of a way to eject it? I'm in Morocco for the next 10 days so going to an Apple store is not possible. Any help would be gratefully received, thanks

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
      left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
      your Utilities folder. At the prompt enter or paste the following:
        /usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

After updating Firefox today I can no longer enlarge or shrink the screen with two fingers on my MacBook Pro touch pad. The feature still works on antother browser. Anyone know why?

Can no longer enlarge or shrink the screen.

Some gestures have been removed in Firefox 4.
You can restore the zoom feature by changing the values of the related prefs on the about:config page.
browser.gesture.pinch.in -> cmd_fullZoomReduce
browser.gesture.pinch.in.shift -> cmd_fullZoomReset
browser.gesture.pinch.out -> cmd_fullZoomEnlarge
browser.gesture.pinch.out.shift -> cmd_fullZoomReset
browser.gesture.pinch.latched -> false
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page.

Macbook Pro died and now won't connect to the internet

I just got home from college and my Macbook Pro died while I was using it because I couldn't find the charger in time to plug it in (stupid mistake that I never ever let happen usually). After I found it, plugged it in, and started it up again, the date and time were messed up on the computer. I reset them to normal and tried to connect to the internet using my old settings, but it hasn't connected.
I've tried a lot to try and fix it so far and it still won't connect. Other computers and devices (HP and Dell laptops, iPod touches, PS3) that my family have and use all work and connect to the internet fine.
I've tried to run the Network Diagnostics and after plugging in all of my settings and information, it says that it can't fix it. Next to it on the left, the Airport, Airport Settings, and ISP are all green...but the Network Settings is yellow and the Internet and Server are red.
I've deleted my internet settings and tried recreating them and that hasn't worked either. I have also tried the Assist Me portion to make a new connection - no luck there.
I've also tried resetting the Macbook Pro and the router (an Actiontec router for Verizon FIOS) multiple times and that hasn't worked either.
I unfortunately can't use Time Machine either because I don't have an external hard-drive and haven't set it up.
I just don't really know what to do at this point. Hopefully someone can help me out!

Same problem--hoping to get Apple's attention by throwing my hat in the ring with everybody else.
Things tried (now approaching 2 weeks of failure):
Deleting "Airport" Connection, Adding/Restarting/Re-adding/etc.
Archive Install
Erase & Install (full reinstall done by Genius)
Card Replacement
Bluetooth Replacement
Zapping the PRAM
Trying different connections/routers/locations/connection types/etc.
Visited Genius bar 4 times now.
Have been without the computer longer than I've been with it.
Trying to change over from a horrifically bad Dell to a refurb Mac worked once before...though I've come to believe: It's not the refurb, it's not the hardware, it's not the settings, it's not the router, it's not the install, it's not the associated software, it's not the connection, it's not the Super Moon that comes up tomorrow...It's a hardware issue as this has been happening since I opened the computer out of the box, and we have an identical computer running identical programs on an identical network with the identical updates and NO problems whatsoever--I'm assuming the innards may have been cheap'ed out somewhere to save a buck or a connector is faulty after a particular build date?
Full symptom list (in no particular order):
Connection Timeout
Connection Drop
Not recognizing Airport
Card Recognition but endless connection time
IP non-recognition
Random re-connect
Indication of connection without transmitting/receiving data
Frustrated Mac lover trying to convert a Dell user...
APPLE, WHERE ARE YOU!?

Old MacBook Pro Died, Trying to Transfer Creative suite

Hello!
Wondering if anyone can help me, my old MacBook Pro died (Logic Board faliure) , I had Adobe Creative Suite CS4 on it and I want to get it on my new computer.
I got an enclosure for the harddrive and can transfer files to my new computer but after transfering my Adobe programs it won't let me open them, says there is some sort of licencing issue (error 6). I'm just wondering if there are some files I am missing or what, I can't deactivate it on my old computer as all that is left of it is the harddrive. I also don't have the install disks as I moved and lost them... If anyone can help me out with this I would be very greatfull.
Regards,
K. Spencer Jones

Of course you need the serial number. And yes, it’s on the DVD case or sign into your account and you’ll find it there….if you registered.
Bob

My old MacBook pro died, got a new Mac can I use my cs4 with my new computer?

MMy old MacBook pro died, got a new Mac, can I use my cs4 with my new computer? Do I need to buy a new license?

Using Time Machine, or any other such program, to transfer Adobe software from one machine to another works probably less than five percent of the time. Uninstall from your new machine. Run the cleaner tool (do a search for Cleaner Tool on this site if you don't know what it is). Then reinstall properly from original media or downloads.
--OB

My MacBook Pro died suddenly when I was removing a flash drive (LG up3 neon ps4) and is now both unresponsive and unchargable. Is there anything I can do to fix it on my own? (There aren't any apple stores in my current country)

My MacBook Pro died suddenly when I was removing a flash drive (LG up3 neon ps4) and is now both unresponsive and cannot be charged. Troubleshooting.... Is there anything I can do to fix it on my own? (There aren't any apple stores in my current country)

Hello antol1n1,
Sorry to hear your MacBook Pro is not charging or powering on. Sometimes a System Management Controller reset can help with the following charging and power issues:
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.
To reset the System Management Controller on your MacBook Pro (with a built-in battery) , you can follow these steps:
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
You can find more information in the full article here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
I hope this helps!
Best,
Sheila M.

My MacBook Pro died, but have a TimeMachine backup. I've bought a new one. How do I make the new one just like the old without affecting the OS on the new one?

My MacBook Pro died, but have a TimeMachine backup. I've bought a new one. How do I make the new one just like the old without affecting the OS on the new one?

ppauley wrote:
My MacBook Pro died, but have a TimeMachine backup. I've bought a new one. How do I make the new one just like the old without affecting the OS on the new one?
One you start up the new one for the first time, Setup Assistant starts and offers you the option of migrating your old Mac to your new Mac with Time Machine, among other choices, as the source. You can also use Migration Assistant (in the Utilities Folder) to do the same thing.

How do I get my macbook pro to recognize my android phone so I can transfer photos from the phone

how do I get my macbook pro to recognize my android phone to I can transfer photos from the phone

you could try this:
http://www.android.com/filetransfer/
there's something called "Airdroid" on the Play store (whatever that is)
or if your files are on an sd card, you may wish to use an sd card reader. Just plugging it in via USB might possibly work. There's also something called DoubleTwist (basically iTunes for Android, which will allow you to
sync your music , photos, videos, etc
hope one of these works for you
John B

I have a Macbook pro 2009 with Snow Leopard. Which system can I install without running into complicated problems which I will not be able to solveby myself? (Mountain Lion, Mavericks, Yosemite?)

I have a Macbook pro 2009 with Snow Leopard. Which system can I install without running into complicated problems which I will not be able to solve by myself- a person with limited problem solving abilities. (Mountain Lion, Mavericks, Yosemite?)

It will make it easier to help you w/ your problem to know the size and RAM installed.
"Yesterday I couldn't update the maps on my Garmin because it said the OS I had wouldn't work"
What OS will your Garmin work with? Funny there was someone else that did that and upgraded to Yosemite and regretted it.
I'd say Lion if your Garmin is compatible.
Both Lion and Mountain Lion are downloadable from the Apple Store:
http://store.apple.com/us/product/D6106Z/A/os-x-lion
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
The OSs will get more resource hungry the higher you go.

How do i uninstall iphoto? it was preinstalled on my macbook pro when I bought it used and I can only update with the previous owners password.

how do i uninstall iphoto? it was preinstalled on my macbook pro when I bought it used and I can only update with the previous owners password.

Do you have the current MacOS X version 10.10.2?
Then you can simply move iPhoto from the Applications folder to the Trash,
sign into the App Store with your own AppleID
reload the "Featured" main page of the AppStore with ⌘R,
then download iPhoto with your own AppleID.
Make a backup of your iPhoto Library, before your launch the new iPhoto the first time,
If your current system is not Yosemite, you can only buy a boxed iLife 11 version of iPhoto to install it independent of the previous owner.

I recently purchased an Iphone 6plus and I am receiving pdf attachments that are shown as winmail.dat attachments on the phone. When I check e-mail via my macbook pro the attachment is a pdf and I can open it. Why is this happening?

I recently purchased an Iphone 6plus and I am receiving pdf attachments that are shown as winmail.dat attachments on the iphone. When I check the same e-mail on my macbook pro the attachment is a pdf and I can open it. Why is this happening?

I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps!

Trying to set up iCloud on my MacBook Pro, and I get to the point where it tells me to view my email for further instructions to verify acct, but I have no email in my inbox, even after resending multiple times.

Trying to set up iCloud on my MacBook Pro, and I get to the point where it tells me to view my email for further instructions on verification of my account, but there is no such email in my inbox, even after submitting multiple requests to resend the email. Any idea what I can do? Mark

Well, running on a 2006 model. I did not have a startup disc. Initially, it booted up on original software in 2006. Since then, I've upgraded to 10.6 via a box set. And, since then I think I popped it up to lion.
All I have on a disc is snow leopard. And, I can't get farther than the setup screen due to hard drive. I'm taking to a apple authorized repair store right now. We'll see what they tell me . I'm just going to weigh the cost of repair vs. buying new.
Another bad, stupid thing is I had no means of backing up my stuff. So, I might have lost things like music, vids, etc. we'll see if they can recover. If the cost is too much for repair I might just forget it and start over with a new system. Just not sure at this point.

I'm trying to connect my Bluetooth JBL speakers to my Macbook Pro but it isn't working. I can't seem to find Bluetooth Setup Assistant because I updated my laptop. What should I do?

I'm trying to connect my Bluetooth JBL speakers to my Macbook Pro but it isn't working. I can't seem to find Bluetooth Setup Assistant because I updated my laptop. What should I do?

Make sure you set the speakers as discoverable, which usually involves holding down a button for a few seconds. Go to System Preferences / Bluetooth and you should be able to add it.

I am using an early 2008 MacBook Pro and am having issues with it deleting text on its own (in word, emails, etc.). As I am typing it all of a sudden starts deleting and I can't stop it. What can I do?

I am using an early 2008 MacBook Pro and am having issues with it deleting text on its own (in word, emails, etc.). As I am typing it all of a sudden starts deleting and I can't stop it. This happened once before and it was due to a buldging battery pressing on the track pad. I checked the battery and it appears to be fine. What can I do?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

My Macbook Pro died, im deployed to Japan so I can't really call, anyone know email? Ive looked everywhere.

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