My macbook pro does not eject dvd although making ejecting noise and tried all non-invasive suggested solutions.

Question

The other night I watched a dvd in my laptop and once i pressed the eject button it made the noise as if it was coming out but it didn't.Now it keep making than noise everytime I attempt to eject but nothing comes out. Since then I tried all the 5 steps suggested on her but I have not been able to get it out.
My machine is 2 months out of warranty and only couple of weeks ago I had the hdd replaced at a cost as it had failed. I am not impressed with all the problems developing shortly after warranty expires.
if the superdrive has failed does any1 know how much it would cost to get it fixed? Any other solutions I could try?
Also I want to make a formal complaint who can I call and send an e-mail to?

Answer 1

See if there are some methods here you havent tried.  These are the only phone numbers and email addresses that I am aware of that are made public by Apple: http://www.apple.com/contact/
Force eject a stuck cd/dvd
First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.
If you are running a virtual machine, e.g. VMFusion, ensure that the CD is disconnected from the virtual machine. This will sometimes allow the CD to now show up in Mac OS X.
Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar.
Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder
Open Disc utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
Source: http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD