My MacBook Pro doesn't want to open with my password or guess

I was deleting video in my iTunes storage and I received a pop notice to free up some space. I did mange to free up some space but once I restarted my MacBook I couldn't register back in with my password, all I get is a blank screen every time I try to go in.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
     a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 3
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 4
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

Similar Messages

  • MacBook Pro doesn't want to start up anymore.

    My MacBook Pro doesn't want to start up anymore.
    When I turn it on, it turns on, followed by a white/light grey screen with apple logo. After a while a loading wheel appears beneath the logo and a loading bar beneath it. The loading bar loads to about 1/5 and then disappears, leaving the computer stuck on the the white screen with the apple logo and the loading wheel.
    I tried to reset the PRAM, but it didn't help, it only got the startup sound to play when I turn the MacBook on.
    What can I do about this? Hopefully I don't need to lose my files.
    Thanks in advance,
    Emil

    lonelyplanet wrote:
    Seems like I have to use my Time Machine backup drive to reinstall the OS.
    No you don't.
    OS X can be reinstalled all by itself leaving the programs and files alone, provided the drive is working correctly.
    I'm not quite sure how to recover the files from Macintosh HD that I don't want to be deleted during this process.
    The TM drive is almost useless because you can't boot from it to recover your latest files with.
    That's why I gave the link  for the undelete boot drive, you create and boot from that, access your internal drive and grab files, then you can restore from TM or other things, like the repair list of fixes I gave you.
    Could you help me a little on how to backup files manually most easily?
    The problem is your machine isn't booting to grab the files.
    So you need to create a external boot drive, then you can access the internal boot drive directly and grab files out of your Music, Pictures, Movies, Documents folders (etc) to the external boot drive.
    Most commonly used backup methods
    Or is there a way to do this without deleting all of the files in my user folders on Macintosh HD?
    Yes, you can choose to create a
    Create a data recovery, undelete boot drive
    and recover your filesnow , or you can chose to try fixing the machine without recovering your files, but your taking your chances as we don't know how seriously wrong it is yet.
    If your willing to take a risk then proceed through this list, Step 1 - 8 etc., until the machine boots up.
    Step by Step to fix your Mac
    If the machine doesn't boot up then you need to create the external boot drive to get the files before proceeding with further steps.
    If this is too much for you, then call a local PC/Mac data recovery/repair service and they will handle it for a large fee.

  • MacBook Pro doesn't want to boot when cd rom is connected

    Hello,
    I have an issue with my MacBook Pro (2009) model.
    When I'm connecting CD-ROM (internal one) computer doesn't want to boot nither from DC ROM nor from HDD.
    As soon as I am dissconecting CD ROM system is booting up without any problem.
    Please advise.
    Thanks,
    Dubbster

    Hi Dubbster,
    Welcome to the Apple Support Communities!
    I understand that your MacBook Pro is not booting when you have the Mac OS X Install DVD inserted. Do you get any boot options when you hold down the Option key during startup? Please reference the following article and let me know if you need further assistance.
    Startup Manager: How to select a startup volume
    http://support.apple.com/kb/ht1310
    I hope this helps,   
    -Joe

  • MacBook Pro doesn't want to sleep - EVER

    My soooo out of warrenty MacBook Pro (mid-2010 OSX 10.9.1) has stopped going to sleep altogether. It does not go to sleep when you close the lid or when you go to the apple menu and press sleep, you can still hear the fans running all the time. I noticed this as I fully charged the battery, put it to sleep and then went to use it again later in the evening to find it has no battery left. The display and keyboard lights both go off when its closed or put into sleep manually but the indicator light on the front is always solid white and the fan constantly runs.  I have also tried resetting the SMC to no avail, have checked and restored my energy preferences to default, i have also disabled the wake on bluetooth and Internet options but still it will not sleep.
    There is a lot of confusing information regarding this online and now i feel i am going round in circles!
    Any help would be greatfully apperciated!

    Test after each of the following steps that you haven’t already tried:
    Step 1
    Take all the steps suggested in this support article. That's the starting point for any further effort to solve the problem. Skipping any of those steps may mean that the problem won't be solved. Note that, as stated in the article, the computer  will not sleep if Internet Sharing is enabled.
    Step 2
    From the menu bar, select
     ▹ System Preferences ▹ Accessibility ▹ Speakable Items: Off
    Step 3
    Select
     ▹ System Preferences ▹ Bluetooth ▹ Advanced...
    and uncheck both boxes marked
    Open Bluetooth Setup Assistant at startup if...
    Step 4
    Reset the SMC.
    Step 5
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.   
    Safe mode is much slower to boot and run than normal. Don’t launch any applications at first. If sleep still doesn’t work properly, back up all data and reinstall the OS. After that, if you still have the issue, make a “Genius” appointment at an Apple Store to have the machine tested.
    If sleep now works as expected, go on to the next step.
    Step 6
    Still in safe mode, launch the usual set of applications that are running when you have the problem, including your login items, one at a time, testing after each one. Some applications may not work; skip them. You might be able to identify the cause of the problem this way.
    Step 7
    If sleep is still working after you’ve launched all the usual applications, reboot as usual (not in safe mode) and test again. If sleep still works, you’re done, at least for the moment.
    If you still have the sleep issue after booting out of safe mode, post again.

  • MacBook Pro doesn't want to start

    Hi,
    This morning, when I tried to start my MacBook Pro and nothing really happened. He made the normal MacBook starting sound but the screen refused to open... The apple logo on the top of the computer was illuminated though.
    The only solution I found is to hold the power button several seconds then start it again, press and hold the R, T, CMD, ALT buttons until a special recovery screen shows up. After that, if I turn it off normally.
    Finally, I am able to restart it and the computer will work as usual.
    It is not the first time I experience this problem... It happened at least 3 times.
    Do you know what is causing this problem and if there is any clue of solution you could give me?
    For your information, I have a MacBook Pro retina 13,3 inches with Intel Core-I5 and a 128GB flash storage bought in early December of 2014.
    Thanks a lot for your help!

    Hi there Lapetty11!
    It sounds like you may want to try resetting the System Management Controller on your MacBook in an attempt to resolve this issue:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/HT3964
    You may also need to try booting your computer in Safe Mode, which is explained here:
    Mac OS X: Starting up in Safe Mode
    http://support.apple.com/kb/HT1455
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • My MacBook Pro doesn't want to burn DL DVD?

    Iv'e been tring to burn DL DVDs on my MacBook Pro but it just doesnt want too.
    What should I do? I don't want to buy a external DVD burner.
    Does anyone know if APPLE could install an internal DVD burner that can burn DL DVDs?
    MacBook Pro 1, 1   Mac OS X (10.4.7)  

    Due to size constraints inside the MacBook Pro case, the higher-speed dual layer drives just didn't fit in the MacBook Pro at the time of design and manufacture. There are some drives on the horizon that will fit in this form factor - it remains to be seen what will work, or what Apple themselves includes in the later MacBook Pro revisions.
    In the meanwhile, any Firewire or USB 2.0 drive should work just fine. iDVD in iLife '06 has been updated to permit burning of projects on third party available DVD burners now.
    If this is helpful or solves your problem, please indicate this by clicking the appropriate icon in the header of this response.

  • Why mi Macbook Pro doesn't want to recognize my WD Passport after the OS X Mavericks update

    Hello, when I bought my macbook pro in 2009, everything was good, now when I did the upgrade to get Mavericks, my WD Passport is not recognize, what can I do?

    WD has worked very hard to make their drives incompatible with Mavericks:
    The drives come with software on the drive which is incompatible.
    The drives come with incompatible software (the humorously named WD SmartWare) which they want you to install on your mac, to run the drive with the incompatible software already on it.
    In addition to being incompatible, this software is unnecessary in the first place.
    WD didn't stop there: in some cases WD drives have firmware in the hard drive enclosure which is also incompatible with Mavericks.
    I'd try:
    hopefully you have the data on the drive backed up somewhere else.
    reformat (erase) the drive with disk utility if you can.
    uninstall the WD software on your Mac
    research the drive to see if it is one of the ones with the incompatible firmware. If it is:
    If you trust WD (I wouldn't), see if they have a firmware update.
    Otherwise, remove the drive from the enclosure and put it in another (non-WD) enclosure.
    Or if you can return it for a refund, do that.

  • Plz help. MacBook Pro doesn't want to start up. Stays on white screen starting up!

    Ok, so my MacBook Pro is not starting up properly. When I shut it down and turn it back on my Mac just froze on the white screen when starting it up. All I have now is a start up blank screen with the apple and the small spinning wheel below it. Just like starting you MacBook normally but instead it just stays there with the wheel spinning for minutes!!! Nothing come up. Not my sign in screen but the white screen. Pls help!!!

    hoangtu23 wrote:
    I have this question too.
    Below is video record of my macbook pro screen:
    http://www.youtube.com/watch?v=8xThWNuw7t0
    For hoangtu23, looks like you have a graphics card problem that will need a visit to an Apple Store (make a genius bar apointment first) or to a Apple authorized service center.

  • My Macbook Pro doesn't seem to 'roar' with Lion

    Hi.
    So, I have a Macbook Pro (mid 2009) which came med Snow Leopard. A couple of weeks ago I updated to Lion because I noticed that still more software requested OS 10.7 (Lion). I did everything the way Apple Support Documents told me to and the installment went smooth.
    However,
    Besides my Mac is a little slower (I guess due to the new graphic effects in the OS), Safari webbrowser runs REALLY SLOW!
    Like, my Mac gets USELESS as soon as I open 3-4 tabs because content load really slow.
    I've also noticed that my Mac gets really (really!!) warm whenever I run too much content with Flash.
    Can anyone please help me out here ? I've already done the whole 'disk-utility'-thing. Do I need to do a clean install of Lion, or would it be better if I just went back to Snow Leopard ?

    First of all do not turn Off Akamai.
    Kill the flash webkit process in Activity Monitor by choosing the red Quit icon, then force quit.
    Update Safari via Software Update from the Apple menu in the top right of your screen.
    Restart your computer.
    Ensure the java runtime environment is installed, check compatibility with your Adobe and Flash products and known issues with Lion by following this link:
    http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html

  • My wife is done with her MacBook Pro.  I want to convert with me as the prime user. How?

    How do I make me the prime user and still preserve her files and apps for our collective use.

    Thanks, now I understand. If you have sufficient space on your Mac to import all the files on her computer that you want, then I suggest you network the two together and simply log in to hers from yours (her Mac will appear in a Finder Sidebar, under Shared).
    Another hard disk isn't required unless your Mac does not have sufficient free space to accommodate all the files you want to add from hers, but a backup is a good idea if her Mac is the only one containing family photos and other irreplaceable documents.
    For documents, drag the contents of her Documents folder into yours, or a separately named subfolder within it for organizations's sake.
    To eliminate autofills in Safari, choose Preferences from the Safari menu, and select Passwords. Un-hide them with "Show passwords for selected websites" and authenticate using her Admin password.
    You can choose to selectively delete the sites you don't want to autofill. Make absolutely certain you don't need those passwords before deleting them. If there are a great many, I don't know of a good way of exporting them other than to take as many screenshots as may be required.
    User pictures at the Login screen can be modified in System Preferences > Users & Groups.
    There are many personalization options in OS X and those are just a few, so if you have specific questions, just ask. The above suggestions are cursory ones and very general in nature.

  • Macbook Pro doesn't want to turn on when level

    13" MBP 7,1 ... sometimes when I go to turn it on and it's totally flat/level, it won't turn on... but if I tilt it a little bit (lift the front edge up by half an inch), the screen will turn on and I can hear the hard drive start up.. as soon as I put it flat again, the screen blacks out (like it's gone to sleep mode),... touching the mousepad or keys will not turn it back on.  Right now, I've got it on my lap, with the back edge tilted up by an inch or so.. and it's working fine...
    Sometimes it will work fine when flat... it's an intermittent (as far as I can tell) issue..
    Any thoughts?

    Cage
    Have you dropped or mishandled the computer? haven't bumped it into anything? Is it new? I would suggest taking it to an Apple store ASAP and having a Genius take a look. Perhaps something inside is loose. Perhaps some wiring is not correct. Just my opinion but that's what I would do. Hope this helps. Does it display the same behavior whether running on battery, or the power adapter?
    Joseph

  • MacBook Pro Retina Late 2013 Compatibility issue with Bose Companion 5 USB Speakers on Mavericks

    Hi, I wonder if somebody has compatibility issues of new MacBook Pro Retina (late 2013) and Bose Companion 5 USB speakers? They work fine on a left USB port on my MacBook Pro, but doesn't work at all on a right one: USB speakers are not recognised or if recognised as "Uknown Audio Device", they doesn't work any way and iTunes stops playing till I take USB cable out.
    I tested them already on two identical machines - the same issue: left USB port works fine, right one - not.
    While comparing, I tested this audio device also with other MacBooks:
    MacBook Pro 15" 2008 (Mavericks) - both USB ports work fine
    MacBook 13" 2010 (Mountain Lion) - both USB ports work fine
    MacBook Pro 13" Retina early 2013 (Mavericks) - both USB ports work fine
    So it is somehow related exactly to the MacBook Pro Retina 15" Retina late 2013 with Maverics. I guess some sound card and USB port communication issue. Does any body exeriences such problems as well?

    Hi,
    Im having USB problems with storage devices and android phone connections
    Thanks

  • I have just bought a macbook pro and i want to use an ext hard drive with it which i previously used on a windows computer, but when i plug it in it doesn't show up on my macbook pro, I've wiped it and just need to format it but don't know how, help

    i have just bought a macbook pro and i want to use an ext hard drive with it which i previously used on a windows computer, but when i plug it in it doesn't show up on my macbook pro, I've wiped it and just need to format it but don't know how, any help would be much appreciated

    Try the other USB port. If it still doesn't show up in Disk Utility then there may be something wrong with your Mac. Try something else in each USB port and see if it is seen. If the other thing, like a USB thumb drive, does show up in disk utiltiy then the USB ports are fine.
    Power down the system and restart with the drive connected, go to DU and see it it is seen.

  • HT1338 Facebook doesn't open in safari on my MacBook Pro, why? Sometimes it opens and aftersome time just hang on and after that doesn't open at all.

    Facebook doesn't open in safari on my MacBook Pro, why? Sometimes it opens and aftersome time just hang on and after that doesn't open at all.

    There seems to be a few bugs with iCloud Mail at times, so send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
    Feedback
    Apple support article, but I don't think it really addresses your problem.
    iCloud - Mail Troubleshooting

  • I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro

    I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro, is this possible if so how do I do it?

    Providing specifics on all the ways to do this will take more time than I am willing to spend here these days.  You can do some of this with Home Sharing.  You can transfer the entire library from one computer to another, If you do that you can delete what you don't want from the transferred library.
    Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the option (alt) key (shift on Windows) so you get a prompt to select a library, then guide it to the 'iTunes Library.itl' file in the moved iTunes folder. If you put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music then you don't even need to start with the option key held down, iTunes will automatically look for it there. (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)
    You do not want to use a new AppleID.  Change the  AppleID on the new phone to the old ID.  Purchases made with one AppleID cannot be transferred to a different one and it will be a royal pain to manage two Apple IDs.
    Change iTunes Store account on an iOS device - Log out of your current account with Settings.app > Store (Settings > iTunes & App Stores on iOS 6) > tap on your AppleID. Log in with a different account. Note, turning on automatic downloads or re-download past purchases may tie the device to that account for 90 days - http://support.apple.com/kb/HT4627 https://discussions.apple.com/message/18484935 - "In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account") When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again."

Maybe you are looking for