My Macbook Pro Download speed is so slow!!! Please help

Hey people, I have non-retine Macbook Pro 15'' model. Everything is great except for the download speed. I have test the speed on Windows OS and other computer I had. The download speed in Windows 7 is 10mbps but on Mac it's only 2mbps. I don't know why. Please help me.

Similar Messages

New Macbook Pro 10.8 WiFi Running Slow - PLEASE HELP!

Just bought my Macbook Pro in December. My brother and I are the only macbooks on the network, as soon as he gets on his macbook, my macbook automatically starts running slower. As soon as he stops, it starts working normal again. I have tried refreshing my IP address and same problem
I am running 10.8.3 and it says I am up to date. WiFi speed is not an issue, router is good (brand new) and have never had this problem before.
Is this a bug? Is there a way to fix this?
Mike

Just do what I said and post it please. Continuously asking about it without knowing that info is pointless. If your systems are identical, then neither of you should be experiencing any issues. Think about it... if the systems are identical, why would your have an issue and his won't... under the same OS version and hardware. Makes no sense.
Also, even if your router is brand new, it may not have the most recent version of firmware on it. Check that. And even so, some chipsets on some WIFI routers from some manufacturers don't work well with Mac's due to the Broadcom chipsets it uses. It can happen, I've seen it with brand new Netgear products and new iMacs. Changing the network config on the router for wireless technologies to use may fix your issue, but if it's a dual band router, you need to post what I asked for because that will tell you what speed and radio channel/GHz you're actually using. Sometimes a ton of devices on the 2.4GHz can cause issues with others around, etc.

My macbook internet download speed is extremely slow. I have tried other computers both windows and mac on the same line and speeds are normal. What is the problem?

My macbook internet download speed is extremely slow. I have tried 2 other computers, another mac and windows and the download speed is over 10mb but with this macbook pro it is less than 1mb. What is causing this and how to fix?

To find out how much space you have & what is left, open up Disk Utility/Machintosh HD/First Aid. The info will be at the bottom of the window.
Sluggish Finder - Bunch of icons on your desktop? An overcrowded desktop slows down your Mac.
Get rid of needless Finder calculations - Open a window in Finder/View/Show View Options: ensure "Calculate All Sizes" option is unchecked.
Internet related - It's likely that your broadband connection is the bottleneck. You can check your speed on http://www.speedtest.net to see how fast your connection is. If your web browser specifically performs slowly, quit and relaunch it.
If browser remains sluggish, empty its cache.
Safari/Empty Cache
Firefox/Preferences - select the Network tab of the Advanced preferences and click the "Clear Now" button in the "Offline Storage" area.
Application related - Launch "Activity Monitor" - Applications/Utilities - click the CPU heading and see what float to the top. If an application takes up a large chunk of CPU and won't let it go, it could be dragging down your Mac's performance. Quit it by clicking the Quit Process button at the top of the Activity Monitor window.
Too little ram - max out your ram.
Solution may be found if you search in the "More Like This" section over in the right column.

WIFI loading speed is super slow, please help.

Hi there.
I just got my first apple laptop and it seems that i have problem i can't solve. I have pretty good broadband but my macs downloading speed is super slow, i called support, the guy on the other side told me something i could do, but most of it didn't work. Apparently my friends laptop has downloading speed over 400 Kb/s while mine is just 10Kb/s, well it seems unfair, since we pay equally for internet and he uses most of it.
Could anyone suggest what is wrong, because i have pretty good feeling that there is some mystery.
Thanks in advance.

I too have serious issues concerning the speed of networkconnnections when connecting via airport on my MBA.
I cannot specify the exact moment when it started but i think it was directly or short after the last firmware update when surfing or in fact anything that needs a networkconnection started to become reeaaally slow.
what happens is that it takes up to 45 seconds for a website to start loading or mails to load. even widgets like weather need forever to get a connection.
the funny thing is that once the initial connection is established (like a youtube video starting to load) the speed is ok again but sometimes it takes so long to start with loading that i get timeouts on pages that never had a problem before.
at first i figured that it was a problem with my internet provider (which it is not since the imac and ibook my husband uses over the same airport extreme basstation are superfast) then i thought it had something to do with the browser or java and started to re-install all of them
but 10 days ago i had to buy the ethernet usb adapter since i was working somewhere that had no WLAN and with the ethernet network connection the speed is there. its only when i need to connect to a wifi network (and i tried various ones, airport and other WiFi networks) that i have this veeeery annoying speed dump..
any suggestions?
Message was edited by: babasko

My Macbook Pro's speed is very slow and frustrating.

My Macbook Pro is about 3 years old and has gotten incredibly slow. I have some movies, pictures, and a bunch of PDF files saved to it but it doesn't seem like that should slow the computer that much. What should I do to speed it up? Is a full Factory reset in order? And, if so, would that fix the issues I am having? Any suggestions are appreciated.

A factory restore erases all your personal data on the disk and hopefully you have backed up everything to an external source just in case.
Not enough free space on the disk can slow your Mac down.
Control click your MacintoshHD icon on your desktop then click Get Info.
You'll see: Available and Capacity
Make sure there's at least 15% free disk space.
More tips here > Mac troubleshooting: What to do when your computer is too slow | Macworld

My MacBook Pro is running very slowly! Please help!

Hi all, as of late last year my MacBook Pro started running very slowly. As I'm a novice when it comes to computers I thought I'd turn to the interweb for solutions. I've tried a couple of basic things but don't seem to be getting anywhere.I ran the EtreCheck program as it seemed to help others. Would love some help interpreting this...
Problem description:
My MacBook Pro is running very slowly!
EtreCheck version: 2.1.8 (121)
Report generated 12 March 2015 3:15:41 pm AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro7,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 255
Video Information: ℹ️
    NVIDIA GeForce 320M - VRAM: 256 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.1 (14B25) - Time since boot: 2 days 4:7:57
Disk Information: ℹ️
    TOSHIBA MK2555GSXF disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 249.20 GB (25.07 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. Built-in iSight
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.squirrels.airparrot.framebuffer (3 - SDK 10.8) [Click for support]
    [loaded]    com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.0) [Click for support]
    [not loaded]    com.nike.sportwatch (1.0.0) [Click for support]
Startup Items: ℹ️
    HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
    HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
    Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
    [running]    com.nike.nikeplusconnect.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.cloudpath.maccmd.plist [Click for support]
    [not loaded]    com.logmein.logmeinserver.plist [Click for support]
    [loaded]    com.logmein.raupdate.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    GrowlHelperApp    Application (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)
    iTunesHelper    UNKNOWN Hidden (missing value)
    Calendar    Application (/Applications/Calendar.app)
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.0 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 249.20 GB Disk used: 224.13 GB
    Destinations:
        Michael's HD [Local]
        Total size: 319.73 GB
        Total number of backups: 12
        Oldest backup: 2012-02-08 22:52:31 +0000
        Last backup: 2015-02-24 08:22:40 +0000
        Size of backup disk: Too small
            Backup size 319.73 GB < (Disk used 224.13 GB X 3)
Top Processes by CPU: ℹ️
        14%    WindowServer
         2%    DashboardClient
         0%    AppleSpell
         0%    Dropbox
         0%    fontd
Top Processes by Memory: ℹ️
    507 MB    firefox
    86 MB    Finder
    64 MB    Preview
    64 MB    WindowServer
    56 MB    Mail
Virtual Memory Information: ℹ️
    441 MB    Free RAM
    1.36 GB    Active RAM
    809 MB    Inactive RAM
    713 MB    Wired RAM
    14.96 GB    Page-ins
    119 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 10, 2015, 11:05:38 AM    Self test - passed
    Mar 10, 2015, 10:27:48 AM    /Library/Logs/DiagnosticReports/firefox_2015-03-10-102748_[redacted].cpu_resour ce.diag [Click for details]
Thanks in advance! Mike

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. It will be slow, but there should be no beachballing. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

I just got a new macbook pro, firefox is being very glitchy, please help?

I just got a new Macbook pro yesterday.
I took it home and downloaded the newest Firefox (my go-to browser for years), and I'm having some pretty substantial issues.
First, I tried streaming a movie on Netflix last night, and I'm getting a really obscure error message that provides me a list of steps. I follow the steps and nothing happens. I tried watching on Chrome and Safari and they both work.
Next, and this is the one that confuses me most, is when I pull up a video on youtube and take it to fullscreen, The bottom toolbar that gives pause and play options, shows how far along in the video you are, etc, is granulated and slightly obscured. Somehow abstracted, I guess, when it should obviously be crystal clear. I've literally never seen anything like this before, and once again, it's only happening on Firefox. I'm pretty frustrated at this point, can anyone help me?
Before you ask, I've run all my software updates and everything is completely good to go, so that's not the solution.
Thanks for reading, hopefully I can get some feedback soon.

Is it a beep or a chime (or tone)?
When it's powered on, the Mac goes through a POST (Power On Self Test), in which it briefly tests crucial components. A (more or less) musical chime or tone indicates that the POST was successful. If POST fails, what you hear depends on the Mac and the error -- a beep, or several beeps, or even a chord. These articles will give you more info
<http://support.apple.com/kb/HT1547>
<http://support.apple.com/kb/HT2341>
The startup chime may be a problem if you start your MBP in an inconvenient location. You can mute it by holding down the mute key (F10) until the Apple logo appears.

Nintendo 3DS not connecting during online games to Macbook Pro or Airport Express Network. Please Help.

I would love to post this question to the Nintendo Support forums, but I'm abroad right now and it seems I am denied from the forums if I try to log in.
My Nintendo 3DS's internet features all work perfectly fine except when it comes down to directly playing a match with other users. For example, Mario Kart 7 will download Spot pass data like normal every day, but everytime I tray to play a match online, the software gives me an error. Same thing when I try to connect with people on Animal Crossing: New Leaf. My previous linksys router back in the states worked fine. The security was WEP I remember. Now I've got myself an Airport express and neither it nor my Macbook Pro (when sharing is turned on) will permit me direct online access to other users like I stated above. I even disabled security and went with an open network for a few minutes and was faced with the same exact problem.
I know this is very specific and mainly involves a none apple product, but I'm just curious what is different about the Apple wireless networks I'm setting up that is preventing me from nothing but direct realtime interactions with other users.
Any advice or knowledge about Apple security or wireless networks would really help me out. There are only so many settings I can tweak in the Airport Express so I'm sure it can't be too difficult, but I don't even know where to start.

I guess it's a problem with NAT (Network Address Translation). My ISP is Vectant Ltd. so maybe I should get a hold of them. If anyone has any work arounds that maybe they used with other game consoles (Xbox Live, PSN), I could really use the suggestion. I really like the Airport express and assumed it would be compatible, but I guess not.

Macbook Pro Mini Displayport to HDMI problem Please Help!

I just bought a new Macbook Pro Core i7 15" and have it connected to a [URL="http://www.amazon.com/Samsung-P2370HD-23-Inch-1080p-Monitor/dp/B002DHS398 "]Samsung P2370HD[/URL] via a [URL="http://www.kanexlive.com/products/item-id-3689.html"]Kanex Mini Displayport to HDMI cable[/URL]. I'm running Snow Leopard 10.6.3 and have the resolution @ 1080p via system preferences and the "underscan" feathered a bit... (which I do not understand why I have to do this since I'm outputting at 1080p and the monitor accepts full 1080p as well. Can someone explain this?) however, small text is grainy, some larger bold text has a white wash behind it. Most things seem to have a slight blur as if there is a screen zoom happening just slightly. [URL="http://www.mac-forums.com/forums/apple-desktops/181687-mac-pro-samsung-ln 40b530-display.html"]As described in this similar post I found.[/URL]
My old setup was a late 2007 Macbook Pro 15" 10.6.3 connected to the same monitor I have now via Dual-Link DVI and it was crystal clear... It's hard to believe that the issue lies with Samsung, I've tried the same setup on my Sony Bravia in the living room, being that it's a much larger tv...I can't notice the artifacts as much but they are still present. Something is off.
My only other option I feel is to try a Mini Displayport to Dual-Link DVI but I chose the HDMI route for it's standardization and when I go to meetings/projections it's convenient to have one cable. Yes, I've checked cables, restarted everything ect... Can anyone help me troubleshoot this?
Thanks in advance!

Switched to a Mini Displayport to DVI cable and it works flawlessly. Still no idea, why the hdmi cable does not work properly.

My name and/or password are not working on start up page. Got given used macbook pro and new to apple so please help!

My brother gave me his macbook pro and I'm having trouble getting past the start up page that asks for my my name and password. I have an apple id and password but these don't work nor does me typing my actual name and the same password. I've rung apple twice and the first person said I had to reset my uusername account and told me I could do so by visiting the support part of the apple website using the link he gave me. The information tells me how to do this but I have to have the computer up and running to reset/change the account username and password. So no joy. Second time I spoke with a lady who told me the name and password should be the same as the one my brother used when he had the computer but having entered the name and password he gave me it still doesn't work. I've tried all the different name types of my name e.g. full name, no spaces, capitals and no capitals etc but every time I click on the right pointing arrow thing or press the enter button the password does a quiver/shake thing and nothing happens. My bro says he has a relatively new lion operating system. I haven't a clue what to do as I'm new to using apple computers and I've spent ages looking through the support section with no success in finding the solution. Any help/advise would be much appreciated. Ta

Resetting User Password in Lion and Mountain Lion
Boot into your Recovery Partition by holding down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

Hi, I can't put a pontuaction mark in a password to acess one of my accounts (I can't remember the master password, so I can't change the previous one). MacBook Pro 10.6.8 Could you please help me?

Hi, I can't insert a pontuaction mark in a password (which I did until yesterday) to acess one of my accounts. I don't remember the master password, so I can't change that one. I have a MacBook Pro and 10.6.8. Could you help me, please.

What I'd do in this situation:
connect both macs to same LAN
turn them on
login to new mac
go network, find your old mac
connect using "connect as" button (up right of window)
use credentials from login you can't access - mean user name and password. If you still can't add that ~ you can copypaste password there from any text editor
You will get full access to all data of that blocked account - just copy all you need
Other way:
connect both macs to same LAN
turn them on
login to new mac
on new mac run "migration assistant" from Utilities folder
tell there that you want import account data from other mac
follow instructions of migration assistant
thus you'll import account to new mac - but probably with filewault enabled and same password, I didn't check this in such situation
Try first method first )

MacBook Pro WON'T TURN ON. Please help!

I'm an editor and rely on my computer daily. Please help me.
I purchased my 17" MacBook Pro back in April of 2008. It was dropped once the first year I had it, with no noticeable damage (thank God). I've had no major issues with it, until today.
I was editing on it earlier this afternoon, and when I was finished, I put it away in my incase backpack like I always do. Put it in my trunk, went on some errands, and just returned home.
I took it out to power it up. I hear the internal start up sound of the hard drive waking up and trying to spin (no apple sound) and then it just dies. Black screen the whole time. No logo. Nothing. The white light on the button to open the screen turns on and flashes, and then goes off too.
I'm really freaked out that it's dead. If I can't start it up at all, is there any way to retrieve my files from it? I have some things backed up, but there's a lot of stuff I still need off of it. My main priority in all of this is just making sure I can save my files.
If this clues anyone in as to what's wrong, a couple of days ago the screen started twitching black for about 2 minutes intermittently. I'd never seen it do that before, and it stopped shortly afterwards. Is this just my computer being three years old and pooping out on me randomly?
Please help. I'm freaking out. I need all of my software.
Thanks!

I just logged in and the software did not return me to this page. How Primitive. It's Sunday for me, the launch day for my new international business. My Skype meeting was to be held on my Macbook Pro. The Apple staff have all decided that this day isn't very important for them, so they're at the beach. My Macbook did not turn on all day, even with the SXX reset or whatever you call it. Ctrl Alt Shift Power. I heard a little click each time I did this, to no avail. In desperation, I turned the 'laptop' (that's what the REAL world calls them) over and saw weird screws for a rare type of screwdriver. I pressed down slightly on the metal casing and heard a few of the clicks like with the SMC reset. I wondered if that would make a difference.
I turned my computer over, opened it up, pressed the power button and it worked immediately. THE INTERIOR OF THE 2011 MACBOOK PRO MAY BE SHODDILY ASSEMBLED. My battery life is 4.5 hrs max at 50% brightness in safe mode with no 'programs' (not f***ing 'Apps') running. When I browse the internet at 50% brightness in normal mode, the battery lasts 90 mins, although I have never pressed the metal casing on the back of this laptop gently to reassemble the inner workings of this machine before, so it could last for 100 hours. Nope, I'm down to 87% after ten minutes. It's back to normal.
Summary: To fix your Mac, hit it with a hammer. Hopefully it'll break so you can go back to Windows and actually see how many Firefox windows you have open and right click on things to bring up the menu instead of aiming your mouse for every tiny thing onto pinheads like a frekkin surgeon.

I have hv30 canon, Final Cut Pro X connecting to my Macbook Pro. doesn't show anything. Please help!

Hey anyone who can help me!
I have a new canon hv30 vixia. I have fianl cut pro X. I have the newest macbook pro. I have gone cords after cord trying to figure out what is the right one because everytimee i conect it nothing at ALL shows up. WHAT CABLE DO I NEED PLEASE!? I bought a fireWire 400 to 800 adapter and then i pluged the fire wire into that since there is no DV cable slot on the macbook pro. THANK YOU IN ADVANCE, IM STRESSING OUT!!

My HV20, which is mechanically identical to the HV30, works perfectly with FCP X.
Have you tried trashing the preferences?
Many weird things happen as a result of corrupt preferences which can create a vast range of different symptoms, so whenever FCP X stops working properly in any way, trashing the preferences should be the first thing you do using this free app.
http://www.digitalrebellion.com/prefman/
Shut down FCP X, open PreferenceManager and in the window that appears:-
1. Ensure that only FCP X is selected.
2. Click Trash
The job is done instantly and you can re-open FCP X.

I reset my macbook pro. now I can't reinstall . please help

I just reset my macbook pro. Now I can't reinstall because my apple ID has not purchased Lion..

If your Macbook Pro installed Lion before resetting, you can reinstall Lion from recovery area of HDD.
Start Mac with "option" key to select recovery HDD(or "command"+"R" key) then formatting with Disk Utility for reinstalling area.

Sound in Macbook pro is not working correctly! PLEASE HELP!

A few days ago, the sound in the build in speakers in my macbook pro (Mac OS X 10.6.8) started not working correctly, i did not hit it or anything, just closed it down when i woke up the next day, the sound was not working correctly. i know it is hard to describe what's wrong in a written forum, but the best way to describe it is this: it sounds like when you have a set of headphones plugged in, but not wearing them. the sound is weak, with no bass. when i actualy do hear the sound when wearing headphones (in my ears) the sound is fine.
hope anyone can help.

Intel-based Macs: Resetting the System Management Controller (SMC)
Resetting your Mac's PRAM and NVRAM

My Macbook Pro Download speed is so slow!!! Please help

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