My Macbook Pro got the grey screen of death (kernel panic) and now it won't even turn on
Hey.
Well my macbook pro just got the grey screen of death and upon doing some research I unerstan that it's a kernel panic. However my issue is that my laptop won't reboot, at all. Whenever I try to press the power buttons, the external buttons will light up and the you can hear it running (barely, very low) but nothing else happens. My screen doesnt turn on and no noise comes from the computer to indicate it turning on. However if I hold the power button again it'll act as if shutting down (the noise). I've tried to look online but I havent seen any soluctions for my specific issue.
Also note: I recently got it sent in for repairs and it was sent to apple, I was told they replaced both fans and the motherboard, however I'm not sure if that would affect it.
Anyways, my mac is the world to me and I would hate to have to lose it, anyone have any solutions?
steambeam wrote:
Hey.
Well my macbook pro just got the grey screen of death and upon doing some research I unerstan that it's a kernel panic. However my issue is that my laptop won't reboot, at all. Whenever I try to press the power buttons, the external buttons will light up and the you can hear it running (barely, very low) but nothing else happens. My screen doesnt turn on and no noise comes from the computer to indicate it turning on. However if I hold the power button again it'll act as if shutting down (the noise). I've tried to look online but I havent seen any soluctions for my specific issue.
Also note: I recently got it sent in for repairs and it was sent to apple, I was told they replaced both fans and the motherboard, however I'm not sure if that would affect it.
Anyways, my mac is the world to me and I would hate to have to lose it, anyone have any solutions?
Call AppleCare. Apple has a 90 day warranty on all repairs. Let them deal w/it.
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It's obvious that you need a new drive - when you purchase one you should also purchase a USB enclosure for your old drive and connect that drive to your machine to see if you can rescue any data from it. You may have to purchase a utility such as Data Rescue 3 or DiskWarrior (each $100) to facilitate restoring some of your data.
And start a couple of backup schemes... when you can't afford to lose data, a couple of backup schemes can help.
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Hi I bought the new i7 17" MBP in April and everything has been working great until last week. I started getting the grey screen of death and it would happen about twice a day or more everyday since it started. I saw another post on here about these computers freezing, but mine is a complete kernel panic, not just a freeze. Many people seem to think the freezing problem is due to the automatic graphics switching, so I disabled mine this morning, and so far there hasn't been another panic. Also, my screenshots came out as all black images, and applications and folders wouldn't open when I clicked on them, I had to use right-click open. Both of these issues cleared up after restarting but I kept getting the grey screen until I disabled the graphics switching. Is anybody else having any of these problems??? I ran disk utility and it says everything is okay. I don't want to go through the erase and reinstall or whatever when I am about 95% positive that is not causing the problem. Hopefully I won't have another kernel panic, but even if I don't, are we just supposed to keep the graphics switching off forever or until Apple fixes the problem?
i am having the exact same issue.
turn off the switching, no panic. -
I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present. Need help?
I have a 13 inch MacBook Pro (2009). Recently I bought an extended hard drive because I had used up the memory on my iDisk. As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down. Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display. Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains. I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this. I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro. So could someone on here please help me? It would be greatly appreciated & I thank you in advance!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
My macbook pro keeps crashing. It appears to be a similar problem each time as the panic is always generated from the same address i.e. 0xffffff80002d0238 although the number after the cpu can be 2 or 0. Can anyone help me to understand what is causing the panics?
Fri Aug 26 10:09:38 2011
panic(cpu 2 caller 0xffffff80002d0238): Double fault thread:0xffffff800bf416b8 at 0xffffff80002e3b10, registers:
CR0: 0x0000000080010033, CR2: 0xffffff805f3c7ff8, CR3: 0x000000004148b000, CR4: 0x0000000000040660
RAX: 0x0000000000000001, RBX: 0xffffff8059e6e000, RCX: 0xffffff800bf416b8, RDX: 0xffffff8059e6e8e0
RSP: 0xffffff805f3c8020, RBP: 0xffffff805f3cbb60, RSI: 0x000000002231db52, RDI: 0xffffff800087a260
R8: 0x0000000000000015, R9: 0x0000000000000015, R10: 0x0000000000005a8f, R11: 0xffffff7f80dd7d71
R12: 0xffffff800bf416b8, R13: 0x0000000000000004, R14: 0xffffff800087a260, R15: 0xffffff800087a220
RFL: 0x0000000000010097, RIP: 0xffffff80002e3b10, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 2), Frame : Return Address
0xffffff8059ebaeb0 : 0xffffff8000204d15
0xffffff8059ebafb0 : 0xffffff80002d0238
0xffffff8059ebb0a0 : 0xffffff80002e491f
0xffffff805f3cbb60 : 0xffffff8000208fec
0xffffff805f3cbbf0 : 0xffffff8000209ab2
0xffffff805f3cbc60 : 0xffffff800024e5a7
0xffffff805f3cbcd0 : 0xffffff800049450a
0xffffff805f3cbe60 : 0xffffff8000494dee
0xffffff805f3cbf40 : 0xffffff80004e7e63
0xffffff805f3cbfa0 : 0xffffff80002e4441
BSD process name corresponding to current thread: VShieldScanManag
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 97535750850
unloaded kexts:
(none)
loaded kexts:
com.vmware.kext.vmnet 3.1.3
com.vmware.kext.vmioplug 3.1.3
com.vmware.kext.vmci 3.1.3
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com.mcafee.kext.Virex 1.0.0d1
com.apple.filesystems.smbfs 1.6.7 - last loaded 41984600887
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleUpstreamUserClient 3.5.7
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com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17.1
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com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
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com.apple.driver.AppleBacklight 170.0.46
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleIntelHDGraphics 6.3.6
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com.apple.driver.AppleUSBTCKeyboard 201.6
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com.apple.BootCache 31.1
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com.apple.driver.DspFuncLib 2.0.5f14
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com.apple.driver.IOPlatformPluginFamily 4.7.0a1
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com.apple.driver.AppleThunderboltEDMSink 1.1.1
com.apple.driver.AppleThunderboltEDMSource 1.1.1
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com.apple.driver.AppleThunderboltDPInAdapter 1.3.2
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com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
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com.apple.iokit.IOSMBusFamily 1.1
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com.apple.iokit.IOACPIFamily 1.3.0Hi c,
Go to MacAfee's website and use the proper uninstaller to uninstall it. -
Please help
Is this an early 2008 MacBook Pro?
I observed two of these machines work perfectly for several months (different users and workflows) with no issues and with normal shutdown. The next press of the power button is greeted by about 3 - 5 seconds of DVD click, hard disk seek, and then nothing. Different batteries, chargers, and memory chips were used with no machine revival.
As these two machines were fully depreciated employer hardware, they were scrapped, rather than provided to Apple for hardware diagnostic and likely expensive repair. -
The title says it all. My phone simply will not respond to anything!!
did you let the update finish? You'll know when you see IOS 6 on the screen. If it did you can try a reset, hold down the home/power button together until you see the apple logo and then release then wait for the phone to boot back up.
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My MacBook Pro shows a grey screen at start-up how do I fix this problem?
My MacBook Pro shows a grey screen when I try to login and won't go onto my homepage. Why has this happened and how do I fix it?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My problem started when system preferences was unresponsive and would not force quit. I tryed to restart and got the grey screen, but it never restarted. I closed the lid and now the screen is blank. Has anyone had a similar problem after Lion installation?
No, as I have yet to be convinced on Lion.
Did a permissions repair help from the install DVD? -
I just opened my imac, i got the grey screen without apple logo, I just opened my imac, i got the grey screen without apple logo
I am curious as to why you repeated your question twice both in the subject box and in the discussion box?
In answer to your question, have you tried using
Disk Utility?
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
Then, if you can, reboot to your internal drive and repair permissions. -
I just opened up my MacBook Pro after a few days of not using it and it was frozen. I turned it off and back on and all I see is a white screen, there was a file with a question mark flashing for a bit but I can't do anything, please help me!!
Jerricayoung,
you have a 13-inch Mid 2012 MacBook Pro. It’s modern enough that it supports booting into Recovery mode. To do so, hold down a Command key and the R key as you start up. It should eventually show a Mac OS X Utilities menu. Select Disk Utility from that menu; when the Disk Utility window appears, select the bootable volume from the left-hand side of the window. (It’s typically called “Macintosh HD”.) When the volume is selected, some buttons will appear on the right-hand side. If it’s not greyed out, press the Verify Disk button; if it is greyed out, or if it reports on errors that it found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu; that will restart your MacBook Pro in its normal mode. With luck, that will be enough to get you to your normal login screen, rather than the white screen. -
I have a problem with Mail on my Macbook Pro. It is configurated with a gmail account, and now I can't access the mail. Is it possible to reboot the account or..? Please help:)
The question mark means the computer cannot find a bootable volumes so can;t do anything, That, combined with annoying sounds, strongly suggests a failed hard drive.
You can ask a "genius" at an Apple Rtail Store to test it but I'm pretty sure the drive is kaput. I'm hoping you had your data backed up. -
I'm buying a new Macbook Pro this week and am wondering what is the best way to copy over the software I have from my existing Macbook Pro to the new one? eg. Photoshop and Office etc. I no longer have the CDs.
Ya know what I'm on a brand new MBP just about 24 hours old and you know whats been working amazingly for me. I have a 27inch iMac as well and i've just connected it to my network and been dragging files and apps across the network onto my new MBP. Its really working fast and its flawless. You could always do that option, Just go into sharing options and turn them on for both Macs. Then just click and drag. Of course they have to both be on the same network for this to be possible.
Look at my network.
Shared is what your looking at. I click on there see all my computers files and then drag the ones i want form its folder to my MBP folders. Hope that helps if your looking for a very simple way on a wireless network. -
Hi my ipod got the white screen of death i hear thats what its called i was wondering if anybody new how to fix it? If someone knew it would be great to have a feedback
OMG that happened to my ipod as well... when i checked to see if there was anything that i could do alsmost everyone would tell me to hold the home and power button until it turned off then turn it back on... it didnt work with my ipod but worked with my friends... hopefully it works with yours. And if not but another one thats what i did and now the other one cracked i guess its just luck
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Grey screen of death when copy and paste in InDesign
Hi,
So I see a lot of people here are dealing with the Grey Screen Of Death (GSOD) problem on Adobe Content Viewer. I'm on a MacBook Pro i7, and designing in InDesign 5.5.
What seems to be happening is when I delete buttons from one file, and copy paste the buttons from another file, and then try to view the content on my computer using Adobe Content Viewer, then I get the GSOD.
I am not getting the GSOD when I update other files - it just seems to be happening when I copy/paste buttons from other files. How do I fix this? I need to be able to preview the content and look for errors before I send it to the client.
Thanks,
Jess
UPDATE: I think it has something to do with dragging pages from other files into InDesign... could use some help from Adobe!Thanks for your reply. I talked to the Apple Support again and they told me the server edition could only be used on that OS and if I wanted to use it as something else I could chose not to use the server applications, or buy a regular Mac mini. And that was all they said. Interesting since it was one of their sales persons who told me I could install Snow Leopard.
Anyway, I got hold of a client disc and it all worked like a charm.
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