My MacBook Pro hard drive died and under warranty a new one installed (hence lost everything).  I have updates outstanding in App Store but can't update due to Apple Id under a foreign name I have tried every possible angle. Stuck!

Hi,
I think I know the answer but just to be sure.
To update outstanding Apps in the App Store do I really need to have the person who purchased or downloaded them to sign in?
How can I remove his Apple ID altogether as this person holds no connection to me at all.
His Apple ID has come with my newly installed hard drive (works carried out under warranty), so I'm
assuming it is 2nd hand.
Any advice would be greatly appreciated.
Meg's

You will need to erase the HDD and start over by reinstalling the OS and setting the Mac up as a new one with your own Apple ID.
Linc gives you a few options how;
https://discussions.apple.com/message/25672158

Similar Messages

  • HT4718 How can i reinstall OS X Mountain Lion on my computer after my hard drive failed and i had a new one installed?

    I paid for Mountain Lion about 2 months ago and my Hard drive just crashed.  Is there a way i can reinstall Mountain lion without having to pay again?

    What OS did it ship with? If it was Lion, then you can use Internet Recovery to install on the new drive. IR will install the original shipping OS. You can then log into the App store and upgrade to Mountain Lion.
    If it came with Snow Leopard, you will need to install Snow Leopard from your install DVD, then upgrade to Mountain Lion.

  • My macbook pro hard drive died.  I only have a windows hard drive and an old powerbook G4 which of course you can't use to create a boot disk for my macbook.  How can I solve this?

    I can't get app store on my old power book to download OS X,  My macbook pro hard drive died and all I have is a windows hard drive, still has windows os  on it, a 500 Gb USB drive and this power book.  How can I get my macbook back up without spending money?  Thanks

    And what happens if the OPs Mac is of a newer version that came with a version of Snow Leopard above the 10.6.3 version that is on that Retail, meant for Upgrade, disc? Like if it came with 10.6.4/.5/.6/.7? That disc you linked to would not work.
    He needs to contact Apple and get a replacement set of Original System Reinstall Discs. That is the only way he can be assured it will work and he would also get the iLife apps which he wouldn't buying that DVD disc you linked to.
    dwb wrote:
    The Snow Leopard DVD is $20 from Apple. You'll just have to wait a few days. BTW this is a full installer that works with any model computer that can run SL. Apple used to ship recovery/installation disks that were tied to specific computer models so that a 15" MBP installer disk coudn't be used on a 13" MBP computer. So you need either full installer or the recovery disks for your specific model.
    And BTW, I have a 2009 13" MBP w/8GB RAM that is running Mavericks. With a 5400 RPM drive I used to experience a bit of beach balling (think hour glassing) but an SSD has given it new life. It feels now slower than the newest MBPs - it obviously benchmarks considerably slower but in everyday use it doesn't feel like a 4 1/2 year old computer at all.

  • My very expensive 2010 MacBook Pro hard drive died over a year ago (never bothered to fix it as the dvd drive had also failed so not worth it).   Nevertheless, I finally decided to sync my iPhone to the replacement laptop pc and it wiped out all the music

    My very expensive 2010 MacBook Pro hard drive died over a year ago. I finally synced my iPhone to the replacement laptop pc and it wiped out all the music on the phone including most of the purchases. Can I get the music back (restore didn't help)?

    Okay, I finally got the couple of songs left on the phone to play by uninstalling and reinstalling itunes on the pc and re syncing. The last version I installed (just prior to my original post) failed to start due to some unspecified error?!?. Great!. But I still couldn't sync the itunes purchases from the PC to the iPhone. Then, after about an hour of googling and reading assorted posts mostly about using google to resolve the issue, I finally figured out that I have to actually download ALL the purchased albums from iCloud back onto the iPhone! There are hundreds of them, and some are not even available anymore.
    Why do I have to do that when I originally purchased and downloaded all the music to the phone? Why are they all on the PC to begin with and why won't they go to the phone via the USB cable? Why didn't all the music get wiped out on the phone when I synced with the dodgy itunes I had to uninstall. never mind.
    I accept that all my original music from cds and shared collections is gone on the failed mbp hard drive, but how come this once okay experience has become a trauma? Hundreds of songs to download all over again, sheesh, this has not exactlybeen a "That Was Easy" experience guys.

  • HT1420 How can I deauthorize a non-existant system. My hard drive died so I bought a new one, reinstalled the OS and iTunes but iTunes seems to think this is a new computer.

    How can I deauthorize a non-existant system. My hard drive died so I bought a new one, reinstalled the OS and iTunes but iTunes seems to think this is a new computer.

    Try deauthorizing the computer even if you haven't authorized it. If you've already authorized it, deauthorize it twice and then authorize it again.
    (67626)

  • I've had a hard drive crash and put in a new one.  However iTunes has or list all of them from my old drive.  How do we re-set the directory

    I've had a hard drive crash and put in a new one.  However iTunes has or list all of them from my old drive.  How do we re-set the directory?

    You can re-download the software from Download CS5.5 products
    Install and enter your serial number when prompted.
    Find your serial number quickly

  • Macbook Pro Hard drive partition and Bootcamp Info.plist

    Okays, so i was planning on installing windows through USB bootcamp as my CD is broken. I tried editing the Info.Plist and i managed to stuff it up and lost original now it doesnt work, how do i redownload my original one.
    THEN i tried to partition the hard drive with disk utility, i accidentally didnt resize each partition and force quit the app and now my hard drive shows 249.56 GB FULL instead of 129.45 full, what do i do to fix my hard drive. in the "about this mac" it shows half my hard drive used as "Other". Please help
    Its a Macbook pro 2010 13inch
    running 10.9 Maverick

    Hi Michele,
    Sounds like a corrupted partition map. Can you run the Bootcamp Setup Assistant again to restore the drive to a single volume? Otherwise, I'd backup the OS X side and then re-partition the drive and start from scratch, then restore your backup so at least you'll be back up and operational on the OS X relatively quickly.

  • Macbook Pro hard drive beeping and won't start up

    Hi
    Last night my 13" mac book pro started beeping. I turned it off and restarted it, the beeping continued on restart and only showed a blank grey screen.
    I took the cover off and realised the beeping is coming from the hard drive. It doesn't seem to be a RAM issue, I reset the PRAM and took out and replaced the RAM and it still continued.
    Any idea what it could be?
    Thanks

    Boot OS X Recovery, or your original System Install DVD if your Mac shipped with one, and run Disk Utility.
    Most likely your hard disk drive has failed. It may or may not be repairable enough to recover its data, but it almost certainly needs to be replaced.

  • Macbook pro Hard drive replacement issue, won't read new drive.

    I have a Macbook pro Core 2 Duo. The 2nd generation Macbook pro. I am trying to install a 640GB Western Digital Scorpio Blue hard drive. I have formatted the new drive to Mac OS Extended (Journaled) with the GUID table though an external USB enclosure. I have installed OSX from the CD's onto this new drive and can boot from it externally. When I install it internally and try to boot I get a gray screen with a stop sign (circle with a line through it). If I boot from the install CD and use disk utility the compter sees the drive as 4.6TB and can't format it.
    Why would this drive work in an external enclosure but not internally?
    I can boot from the drive so it should be good.
    My original HDD works in the computer so the connections should all be good.
    I am confused. Any help that can be offered would be appreciated.

    Is the 640GB WD approved as an internal drive for your MBP? If it is, then the clean, formatted drive with no OSX should be installed in the MBP. Then start up (holding the "Option" key) from the OSX installation disc and install OSX. After a successful installation, the MBP will restart. Then run Software Update to get the latest version of OSX.

  • My hard drive crashed, and I got a new one. How do I get my contacts and calendar from my Iphone back into outlook?, my hard drive crashed, and I got a new one. How do I get my contacts and calendar from my Iphone back into outlook?

    My hard drive crashed. I have all my contacts and calendar in my IPhone. I now have a new hard drive and am trying to get my contacts and calendar into the reinstalled outlook on my desktop but can't sync. Suggestions? Thanks

    Well, let's hope that nothing was jiggled out of place when you were installing the new hard drive. Your optical drive may just be out of alignment or the disc you have is "dirty." Get a lint-free cloth and some rubbing alcohol, then clean the disc as thoroughly as you can starting from the center and working outward in a concentric circlular motion. See if that helps. In particular clean the inner portion well.
    If this does not help, then you have a problem. You have opened the computer yourself. That action voids all support from Apple. If you take the computer in for service the store may refuse to service the computer. This is not related to your now expired warranty.

  • My previous music on my ipod was deleted by itunes yesterday after I purchased Il Volo. I want all my music back on my ipod. My previous hard drive broke and I got a new one it seems to be confusing everyone. please help.

    It sure would be a lot faster to talk to someone.
    I bought Il Volo yesterday for my ipod nano and itunes deleted all my previous music.  I want all my previous music back on my ipod.  Would someone please get it back for me.  Thank you

    Did you try syncing your iPod with a new/different iTunes library? If so, an iPod is designed to sync with one and only one iTunes library at a time. When you sync it with a new/different iTunes, everything on the iPod will be erased and replaced with what is in the new library.
    If these files you lost from your iPod are no longer in an accessible iTunes library or backed up somewhere else, I'm afraid you are out of luck. There are expensive data recovery solutions out there, but I'm positive if they will work with an iPod's flash storage.
    You should be able to redownload most iTunes purchases via iCloud. For music imported from outside of iTunes such as downloads from another music store, or tracks ripped from CDs, you'll need to either rerip them into iTunes or redownload them from their original source if possible.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    B-rock

  • HT201250 My hard drive failed and I had a new one put in. I am trying to restore from my time machine. When I try to start the computer in recovery mode there is nothing in the time machine. Now I am trying with migration assistant and it is "looking for

    HELP!!!

    If you are talking about moving your application support files and preference files that are in the home/library folders that won't be a problem. I did it recently for the same reason. I would not move system library files but user library files will move without problems. I did not move the whole folder but I moved the files in the folder that I needed. I moved Mail,Safari, all the files for iPhoto and iTunes, my music libraries, and some others. The only issue I had with it was that for some reason I lost my playlists on iTunes, not the music library, just the playlists. I only had about 12 of them so it was no big deal but if you have a lot, that may be an issue. I don't know what I didn't move that caused that to happen.
    If you are going to do backups in the future, using Time Machine is great. I use it. However I go one step further an use a program called Super Duper and actually clone my entire drive onto an external drive, then do incremental backups with it. That way, I have a complete clone of my drive and if something happens, I can get back to work quickly. I don't know if Carbon Copy Cloner, which is a very good program also, supports incremental backups or not but if it does than either one will work.

  • We have a 4 year old iMac 24 inch.  My hard drive died and we have a new hard drive now, but all that the fixit shop put on it was the Snow Leopard OS;  can I ask Apple for a download of our other many software programs to reload them?  Does it cost to do

    We have a 4 year old iMac 24 inch.  The hard drive died and we had a new hard drive installed.  They only installed the Snow Leopard OS on it, and there were many software programs that came with the iMac originally.. now missing.  Does anyone know whether Apple will resupply these?  I do have an Apple installation disc but have upgraded from the original Leopard to Snow Leopard... so the OS is not quite the same.  Ideas?  Thanks!

    No bootable bakup/clone or Time Machine backup? No initial install discs? If no to both of those, call 1-800-MY-APPLE and request replacement discs for that machine. They're available for a nominal S&H charge.

  • My MacBook Pro hard drive crashed a little while ago and has been replaced.  Is it possible to take tunes from iPod Classic and transfer all of them back to iTunes on computer?

    My MacBook Pro hard drive crashed a little while ago and has been replaced.  Is it possible to take tunes from iPod Classic and transfer all of them back to iTunes on computer?  Is this just for purchased tunes or can I do it for ones that have been burned from CD's as well?  Thanks for any help!

    [Zevoneer's detailed instructions on getting music off an iPod|http://discussions.apple.com/message.jspa?messageID=9053179]
    [Wired's How To: Get Your Music Off of Your iPod|http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod]
    [http://www.metaphoriclabs.com/articles/5-ways-to-copy-music-off-your-ipod-window s-mac-os-x/]
    [Topic: Get music off iPhone|http://discussions.apple.com/message.jspa?messageID=11512841]
    [Copying iTunes Store purchases from your iPod or iPhone to a computer|http://docs.info.apple.com/article.html?artnum=305465]

  • I can not store all my Music on my internal Macbook pro hard drive so I am storing it on a large external drive connected to my airport extrem.  How do I get Itunes to search for the music here with out trying to copy it to my laptops hard drive??

    I can not store all my Music on my internal Macbook pro hard drive so I am storing it on a large external drive connected to my airport extreme (2 TB drive plugged into the USB port).  I see the drive on my laptop and I can add and delete files no problem.  How do I get Itunes to search for the music here with out trying to copy it to my laptop's hard drive?  I don't have enough space to do that.

    How did you move the music to the external drive?  What exactly is on the drive?  The entire iTunes folder or only music?  If it is the entire iTunes folder you can do the option+start suggestion earlier.  If you copied only music and did so by dragging it there then you need to delete it again and consolidate/organize it there instead so iTunes tracks the move.  iTunes 12 for Mac: Change where your iTunes files are stored - http://support.apple.com/kb/PH19507

Maybe you are looking for

  • I connected the rocketfish mini display port but am only able to have audio through my computer.  I was able to successfully drag the video to the tv.  What can I do to hear through the tv?

    I connected the rocketfish mini display port but am only able to have audio through my computer.  I was able to successfully drag the video to the tv.  What can I do to hear through the tv?

  • Release strategy tab is not coming in SES

    Hi All, I am facing a issue where I have created an SES, and release strategy is assigned to this SES. Problem is somehow the user is not able to see the release tab when he go wants to release the SES. The release tab is missing from the SES.   Am s

  • Pricing SRM

    Hi all,         I created a new condition type for pricing, but the first test the systems added the new line but without any data and only for display. I deleted and created again, but this time I had the following error: Does not matter if I Create

  • Bluetooth device delete

    just synced new iPhone 6 plus,  I don't know what I did or how it happened, I have my iPad mini and old Iphone 5 in list of devices in Bluetooth I can't seem to delete the devices.  Can anyone help?

  • Datasocket and FP2000

    Hi, I'm develpoing a RT acquisition/control system using FP2000. On FP 2000 I've wrote two main VI: - TC.vi: time critical VI for acquisition and control of my system - NP.vi: normal priority VI for data exchange with a host PC. Host and FP comunicat