My MacBook Pro has been running slow since I upgraded to OS X Yosemite. Any solutions?

I have a MacBook Pro Processor 2.5 Intel Core i5. Memory 4GB. Since I have upgraded to OS X Yosemite it has been running extremely slow. Any solutions to getting it back up to speed?

If you enabled FileVault when you upgraded, it will take a few hours for the conversion process to finish, and during that time performance will be reduced. Otherwise see below.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Similar Messages

  • My macbook pro has been running slow for quite some time

    Hello, my MacBook Pro has been running slow for quite some time now and it's frustrating. I hope you'll be able to help me. I've read this thread and figured out I should open a new one, so here it is.
    I've already downloaded Etrechech and ran it and this is what I got:
    EtreCheck version: 2.0.6 (91)
    Report generated 22 Oct 2014 08:21:16 GMT+2
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.9.4 (13E28) - Uptime: 1:19:18
    Disk Information: ℹ️
      Hitachi HTS545050B9A302 disk0 : (500,11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (312.03 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [invalid?] com.genieo.engine.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.hp.help.tocgenerator.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.barebones.authd.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
    User Login Items: ℹ️
      Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
      Dropbox Application (/Applications/Dropbox.app)
      HPEventHandler UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support
      Default Browser: Version: 537 - SDK 10.9
      AdobePDFViewerNPAPI: Version: 10.1.3 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      Silverlight: Version: 4.1.10329.0 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      SharePointBrowserPlugin: Version: 14.0.0 Support
      AdobePDFViewer: Version: 10.1.3 Support
      GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support
      ViewRightWebPlayer: Version: 3.3.0.0 Support
      proXSignXML: Version: 1.2.21 - SDK 10.5 Support
      JavaAppletPlugin: Version: Java 7 Update 55 Check version
    User Internet Plug-ins: ℹ️
      OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
      Picasa: Version: 1.0 Support
      Google Earth Web Plug-in: Version: 7.1 Support
    Safari Extensions: ℹ️
      AdBlock
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
      Spelling  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 187.22 GB
      Destinations:
      VERBATIM HD [Local]
      Total size: 999.86 GB
      Total number of backups: 0
      Oldest backup: 2012-10-07 19:12:45 +0000
      Last backup: 2012-10-07 19:12:45 +0000
      Size of backup disk: Adequate
      Backup size 999.86 GB > (Disk used 187.22 GB X 3)
    Top Processes by CPU: ℹ️
          14% Safari
          12% WindowServer
          4% coreaudiod
          3% com.apple.WebKit.Networking
          2% hidd
    Top Processes by Memory: ℹ️
      220 MB Safari
      43 MB WindowServer
      26 MB mds
      26 MB com.apple.WebKit.Networking
      26 MB Microsoft Word
    Virtual Memory Information: ℹ️
      21 MB Free RAM
      1.01 GB Active RAM
      992 MB Inactive RAM
      1.00 GB Wired RAM
      1.14 GB Page-ins
      49 MB Page-outs
    I hope you'll be able to help me.

    Right, sorry. I'm new at this stuff and I got confused. Here's the list:
    EtreCheck version: 2.0.6 (91)
    Report generated 22 Oct 2014 15:43:33 GMT+2
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 2:39:48
    Disk Information: ℹ️
      Hitachi HTS545050B9A302 disk0 : (500,11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (310.28 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Computer, Inc. IR Receiver
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.barebones.authd.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
    User Login Items: ℹ️
      HPEventHandler UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support
      Default Browser: Version: 537 - SDK 10.9
      AdobePDFViewerNPAPI: Version: 10.1.3 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Silverlight: Version: 4.1.10329.0 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      SharePointBrowserPlugin: Version: 14.0.0 Support
      AdobePDFViewer: Version: 10.1.3 Support
      GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support
      ViewRightWebPlayer: Version: 3.3.0.0 Support
      proXSignXML: Version: 1.2.21 - SDK 10.5 Support
      JavaAppletPlugin: Version: Java 7 Update 55 Check version
    User Internet Plug-ins: ℹ️
      OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
      Picasa: Version: 1.0 Support
      Google Earth Web Plug-in: Version: 7.1 Support
    Safari Extensions: ℹ️
      AdBlock
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
      Spelling  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 188.97 GB
      Destinations:
      VERBATIM HD [Local]
      Total size: 999.86 GB
      Total number of backups: 2
      Oldest backup: 2012-10-07 19:12:45 +0000
      Last backup: 2012-10-07 19:12:45 +0000
      Size of backup disk: Adequate
      Backup size 999.86 GB > (Disk used 188.97 GB X 3)
    Top Processes by CPU: ℹ️
          5% Safari
          4% coreaudiod
          3% WindowServer
          1% hidd
          0% Microsoft Word
    Top Processes by Memory: ℹ️
      193 MB Safari
      26 MB WindowServer
      26 MB Skype
      21 MB PluginProcess
      21 MB mds
    Virtual Memory Information: ℹ️
      32 MB Free RAM
      852 MB Active RAM
      828 MB Inactive RAM
      1.02 GB Wired RAM
      2.15 GB Page-ins
      95 MB Page-outs

  • MacBook Pro has been running slow after installing Yosemite

    Hey,
    I have a MacBook Pro and recently updated from OS 10.6.8 to Yosemite. My computer has been running really slow lately.
    Here is my EtreCheck Report:
    Problem description:
    Mac has been running very slowly
    EtreCheck version: 2.1.6 (109)
    Report generated January 18, 2015 at 10:42:01 PM EST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
      MacBook Pro - model: MacBookPro7,1
      1 2.4 GHz Intel Core 2 Duo CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
      Battery Health: Normal - Cycle count 989
    Video Information: ℹ️
      NVIDIA GeForce 320M - VRAM: 256 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Time since boot: 2:48:14
    Disk Information: ℹ️
      Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 249.20 GB (78.83 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      Apple Internal Memory Card Reader
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
      Apple Inc. Apple Internal Keyboard / Trackpad
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Daemons: ℹ️
      [not loaded] org.eyebeam.SelfControl.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.divx.agent.postinstall.plist [Support]
      [failed] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWN Hidden (missing value)
      Spotify UNKNOWN  (missing value)
      uTorrent Application  (/Applications/uTorrent.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 11.1.102.55 [Support]
      OVSHelper: Version: 1.0 [Support]
      Flash Player: Version: 11.1.102.55 Mismatch! Adobe recommends 16.0.0.257
      QuickTime Plugin: Version: 7.7.3
      DivXBrowserPlugin: Version: 2.2 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Silverlight: Version: 4.0.51204.0 [Support]
      iPhotoPhotocast: Version: 7.0
    Safari Extensions: ℹ️
      Searchme [Installed] Adware! [Remove]
      DivX Plus Web Player HTML5 <video> [Installed]
    3rd Party Preference Panes: ℹ️
      DivX  [Support]
      Flash Player  [Support]
      MacFUSE  [Support]
      Perian  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          24% Google Chrome
          12% WindowServer
          4% coreaudiod
          3% Google Chrome Helper EH
          2% hidd
    Top Processes by Memory: ℹ️
      279 MB Google Chrome Helper EH
      176 MB Finder
      150 MB Google Chrome
      77 MB WindowServer
      69 MB Pages
    Virtual Memory Information: ℹ️
      171 MB Free RAM
      1.28 GB Active RAM
      1.14 GB Inactive RAM
      821 MB Wired RAM
      4.60 GB Page-ins
      135 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 18, 2015, 07:54:30 PM Self test - passed
      Jan 18, 2015, 06:51:08 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photo Booth_2015-01-18-185108_[redacted].crash

    Back up your Mac, if you have not already done so. To learn how to do that read Mac Basics: Time Machine backs up your Mac.
    You inadvertently installed adware. Eradicating it is simple and you don't have to download or install anything to fix it. For an explanation or how this may have occurred, how to avoid it in the future, and for Apple's recommended solution read How to install adware.
    Google Chrome is known to run notoriously poorly on Macs. If you want to run Google Chrome, you may need to install more memory, upgrade your Mac to a newer model, or both. Use Safari or Firefox, both of which will run well and do not litter a system with a plethora of resource - hungry "helpers" and other constantly running intrusive processes such as those Google insists upon installing.
    Adobe Flash Player is outdated. If you need to use Adobe Flash Player, you must keep it up to date. New versions appear very frequently.
    You are running a torrent client. Doing so will leave you vulnerable to malware, data theft, or both.
    Some users have resolved otherwise inexplicably poor performance with an SMC reset. Read and follow all the steps including those that may appear to be inapplicable or trivial.
    If your Mac still performs poorly, please determine if the same problems also occur in "Safe Mode":
    Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    You must disable FileVault before you can start your Mac in Safe Mode.
    Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
    If none of the above resolves your concern, more information is required. To augment the information you already provided, follow the instructions below.
    If your Mac is momentarily unresponsive, consider the following.
    Launch the Console app - it is in your Utilities folder. You can find it by selecting Utilities from the Finder's Go menu.
    If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Select Show Toolbar if it is not already shown.
    Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's problem.
    To do that click the Clear Display button in the Toolbar. All previously displayed log entries will be disappear.
    Next: Perform whatever actions cause the Mac to exhibit the slow behavior. If the problem is caused by errors logged by the system, the Console window will show them being recorded in system.log.
    One or more of them, along with their time stamps, may reveal the reason for the problem you describe.
    Copy and paste those log entries in a reply. If hundreds of the same repetitive messages appear, please edit them before posting. There should be no need for more than a few log entries.
    Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

  • My MacBook pro has been running slow lately. It's not much about the internet, I mean slow in loading things like apps and pictures. When I double click an image on my desktop it takes forever to load it up. Help?

    I would really like to get it back to how it was when I purchased it, every thing loaded up quickly. My friends have the same model as I and theirs run much faster than mine.

    First, back up all data immediately, as your boot drive might be failing.
    Step 1
    This diagnostic procedure will query the system log for messages that may indicate a hardware fault. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|nspace-h|n Cause: -' | tail | open -ef
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
    Step 2
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Reset the System Management Controller.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
    Step 3
    When you notice the problem, launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
    Step 4
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • My macbook pro has been running slow

    I have run Etrecheck. Any advice much appreciated.
    EtreCheck version: 1.9.11 (43) - report generated 11 June 2014 06:23:39 GMT+4
    Hardware Information:
        MacBook Pro (15-inch, Early 2011)
        MacBook Pro - model: MacBookPro8,2
        1 2 GHz Intel Core i7 CPU: 4 cores
        4 GB RAM
    Video Information:
        Intel HD Graphics 3000 - VRAM: 384 MB
        AMD Radeon HD 6490M - VRAM: 256 MB
    System Software:
        OS X 10.9.2 (13C64) - Uptime: 0 days 0:16:15
    Disk Information:
        ST9500325ASG disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted>: 209.7 MB
            Macintosh HD (disk0s2) / [Startup]: 499.25 GB (297.84 GB free)
            Recovery HD (disk0s3) <not mounted>: 650 MB
        MATSHITADVD-R   UJ-898 
    USB Information:
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
        Apple Inc. thunderbolt_bus
    Gatekeeper:
        Mac App Store and identified developers
    Kernel Extensions:
        [kext loaded]    com.avatron.AVExFramebuffer (1.7 - SDK 10.8) Support
        [kext loaded]    com.avatron.AVExVideo (1.7 - SDK 10.8) Support
        [not loaded]    com.devguru.driver.SamsungACMControl (1.2.4) Support
        [not loaded]    com.devguru.driver.SamsungACMData (1.2.4) Support
        [not loaded]    com.devguru.driver.SamsungComposite (1.2.4) Support
        [not loaded]    com.devguru.driver.SamsungMTP (0.6.36) Support
        [kext loaded]    com.squirrels.airparrot.framebuffer (3 - SDK 10.8) Support
        [kext loaded]    com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) Support
        [kext loaded]    foo.tap (1.0) Support
        [kext loaded]    foo.tun (1.0) Support
    Startup Items:
        HP IO: Path: /Library/StartupItems/HP IO
        tap: Path: /Library/StartupItems/tap
        tun: Path: /Library/StartupItems/tun
    Launch Daemons:
        [loaded]    com.adobe.fpsaud.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
    Launch Agents:
        [loaded]    com.hp.help.tocgenerator.plist Support
    User Launch Agents:
        [loaded]    com.adobe.ARM.[...].plist Support
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [loaded]    com.google.keystone.agent.plist Support
    User Login Items:
        GrowlHelperApp
        Canon IJ Network Scanner Selector EX
        Dropbox
        Air Display Host
        AdobeResourceSynchronizer
        Google Drive
        fuspredownloader
        HPEventHandler
        HP Scheduler
    Internet Plug-ins:
        Easy-WebPrint EX: Version: 1.1.0 Support
        Google Earth Web Plug-in: Version: 6.0 Support
        Default Browser: Version: 537 - SDK 10.9
        Flip4Mac WMV Plugin: Version: 2.4.0.11 Support
        AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 Support
        FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
        Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
        AdobePDFViewer: Version: 11.0.04 - SDK 10.6 Support
        EPPEX Plugin: Version: 3.0.5.0 Support
        MeetingJoinPlugin: Version: (null) - SDK 10.6 Support
    Safari Extensions:
        Searchme: Version: 1.3
    Audio Plug-ins:
        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
        AirPlay: Version: 2.0 - SDK 10.9
        AppleAVBAudio: Version: 203.2 - SDK 10.9
        iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
        Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes:
        Flash Player  Support
        Perian  Support
    Time Machine:
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Time Machine not configured!
    Top Processes by CPU:
            36%    firefox
             3%    WindowServer
             0%    fontd
             0%    sysmond
             0%    Dock
    Top Processes by Memory:
        430 MB    firefox
        131 MB    ocspd
        119 MB    com.apple.IconServicesAgent
        82 MB    WindowServer
        82 MB    Google Drive
    Virtual Memory Information:
        750 MB    Free RAM
        1.40 GB    Active RAM
        684 MB    Inactive RAM
        1.19 GB    Wired RAM
        333 MB    Page-ins
        0 B    Page-outs

    Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The better your description, the better the chance of a solution.
    For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? When did it start to be slow? Did you change anything just before it started? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

  • Macbook pro has been running slow and not restarting

    A few days ago I had to shut down my macbook because it froze. When I tried to restart it, it would sit on the grey apple screen and then after a few minutes it would restart again, and again, never getting past that screen. I called apple support and they tried to help me do a few things, non of which would work. Then they said I needed to reinstall OS Leopard but I did not have the discs, so I am waiting on them to be shipped. However, the next day I turned my mac on, and it worked. Since then I have turned it off and it has not worked again, but after doing a pram reset it works. However, it is very slow, only the safari browser will work, I cannot empty the trash (among other things) and just now when I tried to download an article off the internet, it said my disc was full and I had to delete things in order to clear space. Does anyone know if this is a hard drive issue, so if just reinstalling OS Leopard or upgrading to Lion will help? Any ideas what I should do?

    Sounds like a failing hard drive. Take it to an Apple Store for testing.

  • HT1338 my macbook pro has been running hot off and on

    My macbook pro has been running hot off and on for the last couple of days

    Are you running andy anti-virus or "cleaning" software? Both can shorten battery life and run up the temps.
    Take a look at this Apple article:
    Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity
    Note in Step 3 you need to make a change if running Mavericks. In Mav, Activity Monitor's "Show All Processes" function moved from the application window to the application menubar:
    Setting to "All Processes" is the only sure way to catch some suspects. Not noted in the article is this: AM won't tell you much if you run it shortly after a restart. Use your computer as normally as possible for at least a half-day before running the test. Also not clear is that you should be looking for any process that uses more than about 10 percent of the cycles. I've checked a lot of Macs with AM and, assuming you quit any user applications you started (other than AM) nothing should be a percentage larger than a single digit in a healthy Mac.

  • My MacBook Pro has been running very slowly.  I've run EtreCheck and will append the results below.

    My MacBook Pro has been running slowly, and I'm trying to find a solution to it.  I've run EtreCheck and have put the output below.  Any help would be appreciated as I'm not a computer expert.
    Hardware Information:
        MacBook Pro (17-inch, Late 2011)
        MacBook Pro - model: MacBookPro8,3
        1 2.4 GHz Intel Core i7 CPU: 4 cores
        4 GB RAM
    Video Information:
        Intel HD Graphics 3000 - VRAM: 384 MB
        AMD Radeon HD 6770M - VRAM: 1024 MB
    System Software:
        OS X 10.9.2 (13C64) - Uptime: 0 days 0:20:51
    Disk Information:
        Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted>: 209.7 MB
            Macintosh HD (disk0s2) / [Startup]: 499.25 GB (308.41 GB free)
            Recovery HD (disk0s3) <not mounted>: 650 MB
        MATSHITADVD-R   UJ-8A8 
    USB Information:
        Apple Inc. FaceTime HD Camera (Built-in)
        Logitech USB Receiver
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
        Apple Inc. thunderbolt_bus
    Gatekeeper:
        Mac App Store and identified developers
    Kernel Extensions:
        [not loaded]    com.MCCI.SAMSUNG_A307_Driver_Net_NCMCtrl (2.1.7b7) Support
        [not loaded]    com.MCCI.SAMSUNG_A307_Driver_Net_NCMData (2.1.7b7) Support
        [not loaded]    com.MCCI.SAMSUNG_A307_Driver_Serial (2.1.7b7) Support
        [not loaded]    com.MCCI.SAMSUNG_A307_Driver_USBSendCmd (2.1.7b7) Support
        [not loaded]    com.MCCI.SAMSUNG_A307_Driver_sdmp (2.1.7b7) Support
        [kext loaded]    com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
        [kext loaded]    com.avast.PacketForwarder (1.4 - SDK 10.9) Support
        [not loaded]    com.flipvideo.IOUSBCameraMassStorage (1.0.1) Support
        [not loaded]    com.sierrawireless.driver.SierraDIPSupport (1.0.0) Support
        [not loaded]    com.sierrawireless.driver.SierraDevSupport (1.0.7) Support
        [not loaded]    com.sierrawireless.driver.SierraFSRSupport (3.0.0) Support
        [not loaded]    com.sierrawireless.driver.SierraHSRSupport (3.0.0) Support
        [not loaded]    com.sierrawireless.driver.SierraIPDirect (1.1.4) Support
    Launch Daemons:
        [loaded]    com.adobe.fpsaud.plist Support
        [loaded]    com.avast.init.plist Support
        [loaded]    com.avast.uninstall.plist Support
        [running]    com.carbonite.launchd.carbonitedaemon.plist Support
        [running]    com.flipvideo.FlipShareServer.launchd.plist Support
        [loaded]    com.google.keystone.daemon.plist Support
        [loaded]    com.oracle.java.JavaUpdateHelper.plist Support
        [loaded]    com.sierrawireless.SWoCTool.plist Support
    Launch Agents:
        [loaded]    com.adobe.CS4ServiceManager.plist Support
        [failed]    com.AT&T.attcm_AppStart.plist Support
        [loaded]    com.avast.userinit.plist Support
        [loaded]    com.carbonite.launchd.carbonitealerts.plist Support
        [running]    com.carbonite.launchd.carbonitestatus.plist Support
        [running]    com.flipvideo.FlipShare.AutoRun.plist Support
        [loaded]    com.google.keystone.agent.plist Support
    User Launch Agents:
        [loaded]    com.adobe.ARM.[...].plist Support
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [loaded]    com.avast.home.userinit.plist Support
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist Support
    User Login Items:
        GrowlMenu
        AT&T Communication Manager
        FontExplorerXAutoload
        Dropbox
        AdobeResourceSynchronizer
        Wondershare Helper Compact
        RealPlayer Downloader Agent
        TmLoginMgr
        TmLoginMgr
    Internet Plug-ins:
        DirectorShockwave: Version: 11.6.6r636 Support
        o1dbrowserplugin: Version: 5.3.1.18536 Support
        Default Browser: Version: 537 - SDK 10.9
        AdobePDFViewerNPAPI: Version: 10.1.9 Support
        FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
        Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
        Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
        QuickTime Plugin: Version: 7.7.3
        googletalkbrowserplugin: Version: 5.3.1.18536 Support
        iPhotoPhotocast: Version: 7.0
        AdobePDFViewer: Version: 10.1.9 Support
        JavaAppletPlugin: Version: Java 7 Update 51 Check version
    Safari Extensions:
        Facebook Cleaner: Version: 3.2
        Better Facebook: Version: 5.941
        clea.nr Videos: Version: 3.2.0
        avast! Online Security: Version: 8
        AdBlock: Version: 2.4.33
    Audio Plug-ins:
        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
        AirPlay: Version: 2.0 - SDK 10.9
        AppleAVBAudio: Version: 203.2 - SDK 10.9
        iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
        Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
        Picasa: Version: 1.0 Support
        RealPlayer Plugin: Version: (null) Support
    3rd Party Preference Panes:
        AppTrap  Support
        avast! Preferences  Support
        Carbonite  Support
        Flash Player  Support
        Growl  Support
        MacFUSE  Support
    Time Machine:
        Auto backup: NO - Auto backup turned off
        Time Machine not configured!
    Top Processes by CPU:
             3%    WindowServer
             1%    fontd
             0%    RealPlayer Downloader Agent
             0%    CarboniteDaemon
             0%    System Events
    Top Processes by Memory:
        127 MB    com.apple.IconServicesAgent
        119 MB    Google Chrome
        98 MB    Finder
        82 MB    Dropbox
        66 MB    Dock
    Virtual Memory Information:
        580 MB    Free RAM
        1.63 GB    Active RAM
        785 MB    Inactive RAM
        1.03 GB    Wired RAM
        1.08 GB    Page-ins
        0 B    Page-outs

    OS X Mavericks: If your Mac runs slowly?
    http://support.apple.com/kb/PH13895
    Startup in Safe Mode
    http://support.apple.com/kb/PH14204
    Repair Disk
    Steps 1 through 7
    http://support.apple.com/kb/PH5836
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Increase disk space.
    http://support.apple.com/kb/PH13806
    Remove Avast.
    http://apple-macintoshsupport.blogspot.com/2012/07/how-do-i-uninstall-avast-free -antivirus.html
    Click the blue “Reader” button at the end of Safari  address bar for easy viewing.

  • My MacBook Pro has been incredibly slow and laggy

    So my MacBook Pro has been pretty much inoperable for a couple of months. The computer crashed and afterwards it would constantly lag. I did a fresh install thinking it would solve the problem, but it did not do anything. I took the computer to the Genius Bar, and they claimed that it was because I was running too many apps and that the computer was slowing down (doesnt make too much sense considering its a mid 2012 and on a fresh install) and then promptly sent me home. When you flash the memory in the beginning, sometimes it will be less laggy for a second, but then start lagging a couple minutes after computer use (this is still on a virtually clean install). I took their suggestion and added a SDD thinking it might help. Nope. So the hardware tests/diagnostics are all normal and I have no idea whats going on. It literally took me 10-15 minutes to run the EtreCheck and copy into mail so I could post these results from another computer. I will love anyone forever if they could explain to me how to fix this.
    EtreCheck version: 1.9.15 (52)
    Report generated September 17, 2014 1:44:57 AM EDT
    Hardware Information: ?
    MacBook Pro (13-inch, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro9,2
    1 2.5 GHz Intel Core i5 CPU: 2 cores
    4 GB RAM
    Video Information: ?
    Intel HD Graphics 4000 - VRAM: 512 MB
    Color LCD 1280 x 800
    System Software: ?
    OS X 10.8.5 (12F45) - Uptime: 0 days 0:14:30
    Disk Information: ?
    APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
    S.M.A.R.T. Status: Verified
    disk0s1 (disk0s1) <not mounted>: 209.7 MB
    Untitled (disk0s2) / [Startup]: 499.25 GB (479.83 GB free)
    Recovery HD (disk0s3) <not mounted>: 650 MB
    MATSHITADVD-R   UJ-8A8 
    USB Information: ?
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM20702 Hub
    Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus
    Gatekeeper: ?
    Mac App Store and identified developers
    Launch Daemons: ?
    [loaded] com.adobe.fpsaud.plist Support
    [loaded] com.bombich.ccc.plist Support
    User Login Items: ?
    None
    Internet Plug-ins: ?
    FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
    Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.1
    JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
    Safari Extensions: ?
    Adblock Plus
    Audio Plug-ins: ?
    AirPlay: Version: 1.7 - SDK 10.8
    iSightAudio: Version: 7.7.1 - SDK 10.8
    iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
    3rd Party Preference Panes: ?
    Flash Player  Support
    Time Machine: ?
    Time Machine not configured!
    Top Processes by CPU: ?
         2% WindowServer
         1% Activity Monitor
         0% activitymonitord
         0% blued
    Top Processes by Memory: ?
    57 MB mds
    37 MB Dock
    33 MB WindowServer
    25 MB ocspd
    20 MB SystemUIServer
    Virtual Memory Information: ?
    1.91 GB Free RAM
    578 MB Active RAM
    401 MB Inactive RAM
    1.13 GB Wired RAM
    194 MB Page-ins
    0 B Page-outs

    I don't see anything significant.
    Things You Can Do To Resolve Slow Downs
    If your computer seems to be running slower here are some things you can do:
    Start with visits to:     OS X Maintenance - MacAttorney;
                                      The X Lab: The X-FAQs;
                                      The Safe Mac » Mac Performance Guide;
                                      The Safe Mac » The myth of the dirty Mac;
                                      Mac maintenance Quick Assist.
    Boot into Safe Mode then repair your hard drive and permissions:
    Repair the Hard Drive and Permissions Pre-Lion
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    Repair the Hard Drive - Lion/Mountain Lion/Mavericks
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Restart your computer normally and see if this has helped any. Next do some maintenance:
    For situations Disk Utility cannot handle the best third-party utility is Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
    Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
    Suggestions for OS X Maintenance
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger.  These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
    OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
      Mac OS X Snow Leopard and malware detection
      OS X Lion- Protect your Mac from malware
      OS X Mountain Lion- Protect your Mac from malware
      About file quarantine in OS X
    If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
    Troubleshooting Applications
    I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
    If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack.  If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line.  Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
    Basic Backup
    For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
    1. A Time Machine preferences panel as part of System Preferences;
    2. A Time Machine application located in the Applications folder. It is
        used to manage backups and to restore backups. Time Machine
        requires a backup drive that is at least twice the capacity of the
        drive being backed up.
    Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
      1. Carbon Copy Cloner
      2. Get Backup
      3. Deja Vu
      4. SuperDuper!
      5. Synk Pro
      6. Tri-Backup
    Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
    Referenced software can be found at MacUpdate.
    Additional Hints
    Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
    Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
    Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
    Check for applications that may be hogging the CPU:
    Pre-Mavericks
    Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Mavericks and later
    Open Activity Monitor in the Utilities folder.  Select All Processes from the View menu.  Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

  • MacBook Pro has been running outrageously slow and been freezing entirely

    Over the past two weeks, my three year old MacBook has been running outrageously slow, even with only one program open and simple programs at that, like preview. Many of the times, It completely freezes up and I have to reboot the system. I have been attempting to fix this, cleaning up memory, running virus scanning (which hasn't been going all the way through the scan but shuts down), repairing and verifying the disk, etc. I am worried I have a virus or something. Help!

    Frank,
    when I mentioned reformatting the drive, i meant the external harddrive that I am attempting to back up to. Have reformatted it successfully, but for whatever reason, when I try to back up my macbook's internal harddrive to the external volume, it gets stuck at 2.12 gb and then stops all together, saying there is an error. I have tried this several times and have reformatted and repaired the external disk several times, so I don't think it is the issue.
    S.M.A.R.T. status reads verified.
    Checking Console now...not entirely sure what I'm looking for here...typed in retry into the search for Console log, came up with several similar to this "4/30/13 1:08:32.399 PM coreaudiod[263]: AHS_DefaultDeviceManager::SynchronizeDeviceList: the device list should never be empty - retrying". I'm not really sure what this means, or really what I'm looking for in this application.
    I use trend micro security, which is a required virus scanner for my college. I've had it loaded since I bought my macbook, nearly three years ago, and have only had a problem with it once (last year when mountain lion came out, there was a problem installing the new software because of some issue with trend micro). But never before has it acted this weird. Before, it would run scans normally, but not it gets 10%, then suddenly says its done and that it found nothing, although it still had several hundred thousands files left to scan.
    My internal drive is 250 gb, and I currently have a little under 75 gb free.
    Looking at activity monitor now, but again, I don't exactly know what I'd be looking for in a program that shouldn't be there. the largest usage currently is kernel_task, and I have no idea what this is, but honestly, i don't know what programs I would be looking for that would be running my computer at all times.
    Any further suggestions or tips?

  • My macbook pro has been running really slow out of nowhere

    Problem description:
    Macbook pro is all of a sudden being extremely slow. Anytime I click anywhere and even whenever I start typing something, the spinning rainbow beachball appears for like 15 seconds before anything happens. And even loading applications and internet webpages also takes a long time. After the problem arose, I upgraded to Yosemite thinking that it would resolve the problem, but it’s still hasn’t changed anything. Just a few months ago I changed my HDD to an SSD, and my mac was working perfectly fine until a few days ago. What’s going on and how can my mac work like normal again? Thanks.
    Below is my EtreCheck report
    EtreCheck version: 2.1.6 (109)
    Report generated January 16, 2015 at 3:26:40 PM EST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
      MacBook Pro - model: MacBookPro9,2
      1 2.9 GHz Intel Core i7 CPU: 2-core
      8 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      4 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
      Battery Health: Normal - Cycle count 323
    Video Information: ℹ️
      Intel HD Graphics 4000
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Time since boot: 0:25:35
    Disk Information: ℹ️
      Samsung SSD 840 EVO 250GB disk0 : (250.06 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Samsung 840 EVO (disk1) / : 248.83 GB (232.13 GB free)
      Core Storage: disk0s2 249.20 GB Online
      HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [running] com.pharos.notify.plist [Support]
      [running] com.pharos.popup.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.spotify.webhelper.plist [Support]
    User Login Items: ℹ️
      Caffeine Application  (/Applications/Caffeine.app)
      Spotify Application  (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
      MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.7.3
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
      None
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          7% mds
          5% WindowServer
          0% fontd
          0% AppleSpell
          0% opendirectoryd
    Top Processes by Memory: ℹ️
      155 MB loginwindow
      146 MB Google Chrome
      129 MB mds_stores
      103 MB Spotify
      94 MB Spotify Helper
    Virtual Memory Information: ℹ️
      5.20 GB Free RAM
      1.99 GB Active RAM
      446 MB Inactive RAM
      945 MB Wired RAM
      1.16 GB Page-ins
      0 B Page-outs
    Diagnostics Information: ℹ️
      Jan 16, 2015, 03:02:08 PM Self test - passed

    Check that your third-party software is compatible with Yosemite: See App Compatibility Table - RoaringApps.
    If you have anti-malware software installed please uninstall it.
    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • My Macbook Pro has been running a little slow lately.

    Any suggestions on how to speed it back up? I have been deleting unnecessary apps, but I don't know what else to do! Thanks in advance! I have had it for about 2 years now and I am about to be heading to college so I can't have it run slow now!

    Slowdowns can be software or hardware related.  The steps in the link below will help determine which it is.  The simplest steps are listed first.  Have you downloaded any new software or made an OS update lately?  If so that may help point to the issue.
    https://discussions.apple.com/thread/5666065?tstart=0

  • Macbook pro has been extremely slow. Please advise!

    Below is the result I got from running Etrecheck. Please advise. Thank you in advance!
    Problem description:
    computer is really slow , even so after upgrade to Yosemite
    EtreCheck version: 2.1.8 (121)
    Report generated April 10, 2015 at 6:11:59 PM AST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Click the [Adware! - Remove] links for help removing adware.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,2
        1 2.5 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 524
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Time since boot: 1:48:7
    Disk Information: ℹ️
        APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 498.88 GB (62.96 GB free)
                Core Storage: disk0s2 499.25 GB Online
        MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
        PNY Technologies USB 2.0 FD 16.36 GB
            JENN LIN (disk2s1) /Volumes/JENN LIN : 16.36 GB (14.84 GB free)
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Adware: ℹ️
        Geneio [Adware! - Remove]
    Kernel Extensions: ℹ️
            /Applications/Apple   Tools/Transmit.app
        [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) [Click for support]
            /Applications/Magican.app
        [not loaded]    com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]
        [not loaded]    com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]
            /Library/Extensions
        [loaded]    com.symantec.kext.internetSecurity (5.2f2 - SDK 10.6) [Click for support]
        [loaded]    com.symantec.kext.ips (3.5f2 - SDK 10.6) [Click for support]
        [loaded]    com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) [Click for support]
            /System/Library/Extensions
        [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
    Startup Items: ℹ️
        HWNetMgr: Path: /Library/StartupItems/HWNetMgr
        HWPortDetect: Path: /Library/StartupItems/HWPortDetect
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [unknown]    com.absolute.abtsvcd.plist [Click for support]
        [running]    com.absolute.rpcgeo.plist [Click for support]
        [running]    com.absolute.rpcnet.plist [Click for support]
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [running]    com.magican.castle.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [loaded]    com.genieo.completer.download.plist [Adware! - Remove]
        [loaded]    com.genieo.completer.ltvbit.plist [Adware! - Remove]
        [running]    com.genieo.completer.update.plist [Adware! - Remove]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Google Drive    Application  (/Applications/Google Drive.app)
        BetterSnapTool    Application  (/Applications/BetterSnapTool.app)
        CCAAgent    Application  (/Applications/CCAAgent.app)
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 7 Update 71 Check version
        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
        Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Click for support]
    User internet Plug-ins: ℹ️
        RealPlayer Plugin: Version: Unknown [Click for support]
    Safari Extensions: ℹ️
        SaveFrom.net helper
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        Perian  [Click for support]
    Time Machine: ℹ️
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 498.88 GB Disk used: 435.92 GB
        Destinations:
            Untitled 1 [Local]
            Total size: 500.11 GB
            Total number of backups: 1
            Oldest backup: 2014-12-27 07:43:28 +0000
            Last backup: 2014-12-27 07:43:28 +0000
            Size of backup disk: Too small
                Backup size 500.11 GB < (Disk used 435.92 GB X 3)
            Time Machine Backups [Local]
            Total size: 499.76 GB
            Total number of backups: 2
            Oldest backup: 2014-07-10 05:31:30 +0000
            Last backup: 2014-07-12 02:48:26 +0000
            Size of backup disk: Too small
                Backup size 499.76 GB < (Disk used 435.92 GB X 3)
    Top Processes by CPU: ℹ️
            15%    mds
             4%    WindowServer
             1%    Microsoft Excel
             0%    AppleSpell
             0%    Google Drive
    Top Processes by Memory: ℹ️
        451 MB    Finder
        215 MB    CCleaner
        163 MB    Microsoft Excel
        137 MB    com.apple.WebKit.WebContent
        107 MB    mds_stores
    Virtual Memory Information: ℹ️
        145 MB    Free RAM
        1.57 GB    Active RAM
        1.45 GB    Inactive RAM
        774 MB    Wired RAM
        4.42 GB    Page-ins
        202 MB    Page-outs
    Diagnostics Information: ℹ️
        Apr 10, 2015, 04:20:25 PM    Self test - passed
        Apr 9, 2015, 09:38:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-04-09- 213804_[redacted].crash
        Apr 8, 2015, 12:38:34 AM    /Library/Logs/DiagnosticReports/AdobeReader_2015-04-08-003834_[redacted].cpu_re source.diag [Click for details]

    I recommend that you eliminate Genieo, Norton AV and CleamMyMac.  See if performance improves.
    Also install additional RAM. 8GB would be good for the MBP.
    The best sources of Mac compatible RAM are OWC and Crucial.
    Ciao.

  • My MacBook Pro has been very slow after I install Mavericks OS

    Hardware Information:
              MacBook Pro (13-inch, Mid 2010)
              MacBook Pro - model: MacBookPro7,1
              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce 320M - VRAM: 256 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 0:25:46
    Disk Information:
              Hitachi HTS545032B9SA02 disk0 : (320,07 GB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) /: 319,21 GB (132,44 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. Built-in iSight
              Apple Internal Memory Card Reader
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
              net.kromtech.kext.Firewall          (2.3.5)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [loaded] com.rim.BBDaemon.plist
              [failed] com.trusteer.rooks.rooksd.plist
              [loaded] com.zeobit.MacKeeper.AntiVirus.plist
    Launch Agents:
              [loaded] com.divx.dms.agent.plist
              [loaded] com.divx.update.agent.plist
              [loaded] com.google.keystone.agent.plist
              [loaded] com.hp.help.tocgenerator.plist
              [loaded] com.rim.BBLaunchAgent.plist
              [not loaded] com.trusteer.rapport.rapportd.plist
    User Launch Agents:
              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
              [failed] com.facebook.videochat.[redacted].plist
              [loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist
              [loaded] com.zeobit.MacKeeper.Helper.plist
    User Login Items:
              CrossOver CD Helper
              iTunesHelper
              Microsoft Database Daemon
              TomTomHOMERunner
    3rd Party Preference Panes:
              Flash Player
              Java
              MacFUSE
              Perian
    Internet Plug-ins:
              Default Browser.plugin
              DivX Web Player.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              Flip4Mac WMV Plugin.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              OfficeLiveBrowserPlugin.plugin
              OVSHelper.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
              WebEx64.plugin
    Bad Fonts:
              None
    Time Machine:
              Skip System Files: NO
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 319,21 GB Disk used: 186,77 GB
              Destinations:
                        Time Machine - Backup [Local] (Last used)
                        Total size: 490,11 GB
                        Total number of backups: 9
                        Oldest backup: 2013-09-23 11:46:42 +0000
                        Last backup: 2013-11-18 11:02:42 +0000
                        Size of backup disk: Too small
                                  Backup size 490,11 GB < (Disk used 186,77 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   4%          WindowServer
                   2%          EtreCheck
                   2%          Mail
                   0%          sysmond
                   0%          BBLaunchAgent
                   0%          ocspd
                   0%          Dock
                   0%          fontd
                   0%          Activity Monitor
                   0%          opendirectoryd
    Top Processes by Memory:
              205 MB             AntiVirus
              160 MB             Mail
              131 MB             com.apple.IconServicesAgent
              127 MB             MacKeeper Helper
              123 MB             mds_stores
              98 MB              Finder
              98 MB              Dock
              66 MB              Google Chrome
              57 MB              WindowServer
              49 MB              com.apple.WebKit.WebContent
    Virtual Memory Statistics:
              1.04 GB            Free RAM
              1.66 GB            Active RAM
              632 MB             Inactive RAM
              448 MB             Wired RAM
              471 MB             Page-ins
              0 B                Page-outs
    What I can do to rescue my MacBook?

    If you enabled FileVault when you upgraded, it will take a few hours for the conversion process to finish, and during that time performance will be reduced. Otherwise see below.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Ever since i installed new update of Yosemite my macbook pro has been running like crap. Any suggestions? ...

    Suggestion????

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

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