My macbook pro has FBI moneypack virus, how to remove

help
my macbook pro has an fbi moneypack virus on one user---can i remove this problem?

As has already been pointed out, that's not Mac malware.
From your description, I'm guessing that you're seeing a pop-up window in your web browser that has no close box and no buttons for dismissing it. This is not malware, simply a nasty JavaScript on a web site. That pop-up may very well be part of an attempt to install malware on your computer, but you aren't using Windows, so it won't affect you.
If this guess is correct, force-quit your browser according to the instructions that have already been given. Then, start your browser again while holding the shift key. This will prevent the browser from trying to re-load the pages that were open when you forced it to quit.
Since you're new to the Mac, you may find my Mac Malware Guide useful:
http://www.thesafemac.com/mmg

Similar Messages

  • Hi, everything in my MacBook Pro has gone super-sized, how can I change that?

    Hi, everything in my MacBook Pro has gone super-sized, how can I change that?

    System Preferences
    Universal Access
    Change the settings there

  • In downloading a photo from someone who used a 'free' sharing service, my Macbook Pro has acquired a virus-like extension called Genieo that I can't get rid of.

    Please help me get rid of Genieo once and for all! When downloading a photo for work that someone shared with a 'free' sharing service, my MacBook Pro has acquired a persistent virus-like thing that opens as my Firefox homepage - no matter what. I have faithfully followed all instructions on removing and unsintalling this parasite both from my computer and from Firefox . I have uninstalled and reinstalled Firefox Mozilla as well. All to no avail. Please help.

    In order to uninstall a possibly unwanted extension, please do the following:
    #From the Firefox window click the Firefox button at the top left and select ''Add-ons'', or, if the Firefox button is not shown, click the ''Tools'' menu and click ''Add-ons''.
    #Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window.
    #You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
    #To remove an extension from Firefox, simply click the ''Remove'' button. You should see a message that informs you about the successful removal of the add-on.
    #Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message.
    You can find further information about uninstalling extensions in the following articles:
    [[Disable or remove Add-ons]]
    [[Remove a toolbar that has taken over your Firefox search or home page]]

  • Macbook Pro appears to have viruses-How to erase

    My macbook Pro seems to have retained a virus.  I was wondering, what's the best way to erase everything and start over?

    What makes you believe you have a virus? Being infected with malware is actually quite unlikely at this time on a Mac.
    To answer your question literally, you can erase everything by following these directions:
    How to reinstall Mac OS X from scratch
    However, this may not fix the problem, depending on what it is and what is causing it. It also might be a ridiculously extreme solution to a problem that could be fixed in a few minutes, again depending on what the problem is and what is causing it. Give us more details and we can better advise you.

  • "myname's macbook pro folder" appeared on desktop, how to remove it?

    Suddendly a folder "myname's macbook pro" folder appeared on desktop, if I try to remove it, after some minutes it comes back. I'd like to know how to get rid of it, thanks
    Andy

    I'm also not a stupid kid, but everyone spills at least one thing on their laptop or their computers in their lifetimes.
    Everyone? I doubt it. Many of us are careful not to let food or drink near our computers.
    The computer still works , and the drink must be dry by now.
    Apparently the drink did not get beyond the keyboard, which is good. You have a couple of options:
    1. Use a damp (not wet) cloth to gently wipe around the keys and the trackpad being careful that there is no water seepage. (Simply take your Apple cleaning cloth or similar lint-free cloth, sprinkle a few drops of water on it, rub it together to spread the moisture). Let it dry out completely for at least 30 minutes, then repeat the procedure as often as needed. If this does not remove the residue of juice go to
    2. Replace the entire keyboard. You may be able to find reasonably priced replacements on eBay. (Some people report putting the entire keyboard sans ribbon cable, in the diskwasher then letting it dry out completely. I am not suggesting or recommending procedure unless you are willing to replace the keyboard if it does not work after the procedure).
    cornelius

  • My MacBook Pro has locked me out how do I access?

    My daughter has her exams tomorrow and her cheat sheets are on her computer. We went to log on as normal and her passwords etc are now incorrect and it is not accepting the Apple ID an password to change anything. I have one stressed out girl!!! How can I get into the contents of the computer?

    Try and reboot the computer, if you can't due to configuration you may be forced to hold down the power button. 
    - Start the computer back up while holding down (Command + R), before you see the Apple Logo.
    - Once the system starts up you will be in Recovery mode. 
    - Click on "Utilites" from the menu bar, and open up "Terminal".  Type in "resetpassword" then hit "enter" on your keyboard.
    - The Password Reset utility will open.  Click on "Macintosh HD" and then using the drop down list, select your user.
    - Using the password fields there you can setup a new password.
    *FYI* - The application that stores your passwords will also be reset so all saved passwords will be lost

  • My MacBook Pro has downloaded my old emails twice into my Outlook folder. Why? How do I stop this from recalling all the old emails?

    My MacBook Pro has downloaded all my previous emails (several months worth) and reloaded them into my Inbox twice! Why is this happening? How do I get it to stop from happening again?
    Thanks!

    Since this is an Outlook question, you should ask over on the Microsoft Office for Mac forums.

  • The logic board on my MacBook Pro has failed. How do I retrieve all my data from the hard drive?

    The logic board on my MacBook Pro has failed. How do I retrieve all my data from the hard drive?

    Remove the drive and put it in an external enclosure. Backup the drive completely. Repartition and format the drive. Replace the drive into the computer. Take the computer in for the logicboard replacement.

  • Ram? how do i find the type that my macbook pro has?

    ram? how do i find the type that my macbook pro has?
    and whats the best brand to use?
    thanks
    also what kind of express cards addons are available for the macbooks?
    thanks again

    A_MaStA wrote:
    You simply take out and look on the ram chip(s), the manufacturer's name should be all over the chip(s).
    Not very helpful. Micron / Crucial makes maybe 2000 RAM types. If all you have is the RAM and the label you may be thin on luck.
    Reading the manual +*that came with the mac*+ is one resource, regrettably rarely used before posting here.

  • How to learn if the security on my 2009 macbook pro has been compromised?

    how to learn if the security on my 2009 macbook pro has been compromised?

    just my curiosity if there is a way to check this question out?

  • The MacBook Pro has no RJ-12 connection for a phone line.  How do I connect a MacBook Pro up to the phone to get dial up internet service?

    The MacBook Pro has no RJ-12 connection port.  How do I get internet, dial-up phone service for a MacBook Pro? 

    Buy any one of a dozen different USB modems such as those found here.

  • Macbook Pro has adware. Keep getting annoying pop-ups. How do i clean my laptop

    Macbook Pro has adware. Keep getting annoying pop-ups. How do I clean my laptop

    There is no need to download anything to solve this problem.
    You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • HT2397 How can I check what region my Macbook pro has been set at.

    How can I check what region my Macbook pro has been set at?

    It will have been set for the region in which it was purchased.
    http://support.apple.com/kb/HT2397
    Once you have set the region in DVD Player five times it cannot be changed. However see tis also:
    http://support.apple.com/kb/TA25416?viewlocale=en_US&locale=en_US
    Instead, use VLC to view videos from different regions:
    http://www.videolan.org/vlc/download-macosx.html

  • My Macbook Pro has become slow and sometimes it hangs. How can I make it work fast and normal.

    My Macbook Pro has become very slow and it sometimes hangs. How can I make it work faster and normal? I  used Etrecheck and got the report below;
    EtreCheck version: 1.9.12 (48)
    Report generated June 16, 2014 at 18:05:25 GMT+1
    Hardware Information:
        MacBook Pro (13-inch, Mid 2012) (Verified)
        MacBook Pro - model: MacBookPro9,2
        1 2.5 GHz Intel Core i5 CPU: 2 cores
        4 GB RAM
    Video Information:
        Intel HD Graphics 4000 - VRAM: (null)
            Color LCD 1280 x 800
    System Software:
        OS X 10.9.3 (13D65) - Uptime: 0 days 1:50:52
    Disk Information:
        APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted>: 209.7 MB
            Machintosh HD (disk0s2) / [Startup]: 499.25 GB (465.33 GB free)
            Recovery HD (disk0s3) <not mounted>: 650 MB
        MATSHITADVD-R   UJ-8A8 
    USB Information:
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
        Apple Inc. thunderbolt_bus
    Gatekeeper:
        Mac App Store and identified developers
    Launch Daemons:
        [loaded]    com.adobe.fpsaud.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
    User Login Items:
        iTunesHelper
        Dr.Web Light
        Dropbox
    Internet Plug-ins:
        SharePointBrowserPlugin: Version: 14.0.0 Support
        FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support
        Flash Player: Version: 14.0.0.125 - SDK 10.6 Support
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 537 - SDK 10.9
    Safari Extensions:
        iGetter Extension: Version: 2.9.2
    Audio Plug-ins:
        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
        AirPlay: Version: 2.0 - SDK 10.9
        AppleAVBAudio: Version: 203.2 - SDK 10.9
        iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
        Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
        iGetter Plugin: Version: 2.9.2 Support
        iGetterScriptablePlugin: Version: 2.9.2 Support
    3rd Party Preference Panes:
        Flash Player  Support
    Time Machine:
        Time Machine not configured!
    Top Processes by CPU:
             4%    Dropbox
             3%    WindowServer
             0%    fontd
             0%    Microsoft Word
             0%    Microsoft Excel
    Top Processes by Memory:
        242 MB    drwebd
        176 MB    Dropbox
        147 MB    Dr.Web Light
        86 MB    WindowServer
        82 MB    App Store
    Virtual Memory Information:
        43 MB    Free RAM
        1.68 GB    Active RAM
        1.65 GB    Inactive RAM
        641 MB    Wired RAM
        421 MB    Page-ins
        0 B    Page-outs

    Meli070,
    uninstall Dr.Web Light.

  • My MacBook Pro has died. How do I un-install my Lightroom, to then be able to re-install it on another Mac?

    My MacBook Pro has died. How do I un-install my Lightroom, to then be able to re-install it on another Mac?

    Ned, I think you misunderstand me and the use of the term "honour system". I thought the last sentence in my post reinforced the first.
    The term is used elsewhere on the Adobe's forums but, at the end of the day, it's not my concept, it's Adobe's.
    Re: How can I deactivate LR 4.1?
    I'm not disagreeing with you. Perhaps it's just the terminology being used that's causing confusion. We've had this discussion before how many times can i install LR5?
    I agree with your post but there is no activation mechanism in Lightroom so there's no need to call Adobe to deactivate Lightroom.
    All I'm saying is that there is no technical limitation to installing Lightroom on more than two computers. It's effectively an honour system, just like Adobe software used to be pre- the activation mechanism which now polices the two activations limit.
    If users install Lightroom in more than two computers then they are in breach of the EULA.
    Agreed, clause 2.1.3 of the EULA permits a maximum of two installations at the same time. The Lightroom software does nothing to stop more. That's up to the user to abide by the EULA.
    This point is made in the Lightroom forum regularly.

Maybe you are looking for