My Macbook Pro has Maverick OS, but it was wiped clean at the Genius Bar. Now I do not have Bon Jour and I can't reinstall my Epson XP 410 printer without Bon Jour?

Can't get my printer to appear on the Add Printer List - it is greyed out. Says to use Bon Jour, but it was deleted. Lost all my apps when Genius Bar wiped my Mac, but now they say they do not deal with third party apps.
Can I download Bon Jour somewhere?
Thanks for any help you can give.

Thanks.. I had Bon Jour on the Maverick that they wiped out, and it was in my Sidebar. Now I can't find it on the new install. I have looked in Applications, Utilities and in the System. When I Search, it is not found. I have the printer drivers for my Epson 410 installed, but it asks that Bon Jour be used to find and add the printer. It is very frustrating. I will go back to my last update on Passport and see if I can find it. As I am sure you can tell, I am not very experienced with this. But I appreciate your response!

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