My Macbook Pro intermittently hangs up
From time to time my Spring 2011 Macbook Pro freezes randomly. Any suggestions on what might be causing this?
Go to http://www.eidac.de/smcfancontrol/smcFanControl_2_3.zip instal app. Turn the fans up a little and see if this helps. Once I tried this and found one of my fans was not even going: replaced the fan and all is well.
Similar Messages
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My Macbook pro gets hang & some time restarted frequently
If you're having kernel panics, please post the text of the log in a reply here. See -> http://support.apple.com/kb/HT2546. If you have a panic log it will be in your root /Library/Logs/DiagnosticReports folder.
Also please post your MacBook Pro model (e.g., "15-inch Late 2011" or "8,2").
Call back,
Clinton -
I can hear a loud 'CD spinning/fan like' sound from my MacBook Pro intermittently. Definitely not the audio as i muted it. No CD either. And the only programs running are words, safari and mail.
It sounds like the fan but this is the first time I hear it in the past 6mths using this Mac. If its the fan, shouldn't the sound be there all the time and not intermittent?
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Macbook pro stuck/hangs at login screen ??
Macbook pro stuck/hangs at login screen and no any controls while i restart last time..3 days before i found many solutions but no one is perfect like PRAM/SCM format command option+p+r and other many but no any perfect solution which can fixed my issue..please help me asap i am so much upset for that coz i am developer and there is many of the data , i also run windows on it win 7 so now i am running with that i have latest 2011 mac OSX 10.7.5 with Core i5 ,4GB, 320 GB so please help me to resolve this issue i am waiting thanks in advan
Regards,
Muneeb
Developer
<Email Edited by Host>Macbook pro stuck/hangs at login screen and no any controls while i restart last time..3 days before i found many solutions but no one is perfect like PRAM/SCM format command option+p+r and other many but no any perfect solution which can fixed my issue..please help me asap i am so much upset for that coz i am developer and there is many of the data , i also run windows on it win 7 so now i am running with that i have latest 2011 mac OSX 10.7.5 with Core i5 ,4GB, 320 GB so please help me to resolve this issue i am waiting thanks in advan
Regards,
Muneeb
Developer
<Email Edited by Host> -
my macbook pro 13.3 (OS XLion 10.7.4) is one month old, few days ago it got freezed(hanged) at that time only 2 apps were running google chrome and xcode, i pressed power button (hold it for few seconds) to restrat.
Today when i opened the lid(as my mac was on sleep for last one hour- no apps except finder was running) i saw an error like this "mac encountered an error hold your power button for few seconds to restart......blah blah..something in other languages too", i think some where it used the word "kernel panic".
After restart mac said "your computer restarted because of a reason", below i have copy pasted the reason.
Please suggest me its(this behavior is) okie or should i take it to apple center?, also to note i have never played any game on my mac. Can any body suggest me why this kernel panic happened by seeing the reason below.
Now i am afraid to leave my mac at sleep with unsaved data and that was the exact reason i shifted from windows to mac.
Interval Since Last Panic Report: 1184595 sec
Panics Since Last Report: 1
Anonymous UUID: C5B363C1-4906-4416-995D-9E6844AB2293
Mon Jul 23 02:10:19 2012
panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1. v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
Backtrace (CPU 0), Frame : Return Address
0xffffff807f7cb6d0 : 0xffffff8000220792
0xffffff807f7cb750 : 0xffffff80002ff238
0xffffff807f7cb790 : 0xffffff7f80eab317
0xffffff807f7cb7b0 : 0xffffff7f80eac071
0xffffff807f7cba00 : 0xffffff7f80eacf22
0xffffff807f7cba40 : 0xffffff800052ca84
0xffffff807f7cbaa0 : 0xffffff80002fb9dc
0xffffff807f7cbaf0 : 0xffffff8000313e06
0xffffff807f7cbb90 : 0xffffff800030c990
0xffffff807f7cbc50 : 0xffffff800030cf0e
0xffffff807f7cbf50 : 0xffffff80005cd61b
0xffffff807f7cbfb0 : 0xffffff80002daa13
Kernel Extensions in backtrace:
com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
BSD process name corresponding to current thread: mds
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 31794466080938
last loaded kext at 31452797715630: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f808c9000, size 57344)
last unloaded kext at 31714808214502: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80833000, size 12288)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.sophos.kext.sav 8.0.4
com.parallels.kext.prl_vnic 7.0 15098.770637
com.parallels.kext.prl_netbridge 7.0 15098.770637
com.parallels.kext.prl_hid_hook 7.0 15098.770637
com.parallels.kext.prl_hypervisor 7.0 15098.770637
com.parallels.kext.prl_usb_connect 7.0 15098.770637
com.apple.filesystems.msdosfs 1.7.1
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleIntelProfile 85.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleBacklight 170.1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.2.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleThunderboltNHI 1.5.5
com.apple.iokit.IOThunderboltFamily 2.0.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
If I do I would take it in for a check up. -
Late 2007 MacBook Pro intermittent black screen
I have this very odd issue with an intermittent black screen on a late 2007 MacBook Pro (4GB/320GB 7200rpm) Mac OS X 10.6.8 v1.1
Apologies for the length of the post.
In cycles separated by a few days to a week, the screen will flicker to black, initially very briefly, then for longer periods until it is black continuously, where it stays from a few hours to a couple of days then it flickers to normal, again very briefly then with longer intervals until it is steady and normal. It can then be fine for a week or more.
When the screen is working, it's perfect; no lines, stripes, colour shift or any difference to what one would expect. When it is black, the backlight is still operational (and dimming when on battery power) but there is no image - all pixels are solid black. Shining a torch on/through the screen does not reveal any image. When mirrored, the external monitor shows the brightness adjustment moving up and down in response to the key presses but it has no effect on the internal screen.
My external display (Eizo) is always functional no matter what the built-in one is doing and is completely solid at all times.
There is no correlation to temperature (I have SMC fan control), sleep, restart, fan speed, power source or anything environmental. The MacBook is on a fan stand for most of the time. External connections make no difference. If the fault is present before changing any of these factors, it is there after.
I am aware that this machine has known vulnerabilities with GPU and display issues but none present quite like this. I have performed the usual trawl on the net and I now know more than I ever wanted to about attempts to fix it.
Software remedies attempted:
Resetting PRAM and power manager.
No sleep image file (never used this option). I deleted the old swap files that were there in any case but this unsurprisingly did nothing.
Resetting the display settings via keyboard commands or Sys Prefs.
Screen savers and settings are not implicated.
Nothing whatever in the console logs that I can see.
TechTool Pro gives video RAM a clean bill of health and all other components pass including tests on the HD with TTP and DiskWarrior.
Safe boot and booting from systems on backups seem to have no effect but one safe boot restored the screen briefly - I think it was a coincidence.
I updated the OS from 10.6.6 to 10.6.8 while this fault was coming and going and it made no difference. I usually prepare the machine for updates by running the cron jobs, repairing permissions etc.
In expectation of suffering this fault when the external monitor was not connected, I installed iScreen on the MacBook and use my iPad as a supplementary display and that works well too. Having all three operating, when the internal is functioning, is quite fun.
Hardware tests:
I removed the upper plate holding the keyboard and the interior of the machine was very clean with only some small dust accumulations in the fans, which were removed. There was no sign of any discolouration, corrosion, or other unpleasantness on the PCBs. All connectors and wiring looked good.
Every part of the logic board, cables and connectors were percussed, gently deflected and spray freezed, both while the fault was present and not (machine running) with no effect.
Display back was removed and the LCD board given the same treatment. No changes.
Display cable disconnected at both ends and tested for continuity (probe resistance accounted for) and consistency with a Fluke 87 multimeter - passed OK. On a scope, active signals and power were present on all the pins when the display was working but the fault did not occur during this test, which might have been interesting.
No apparent shorting of the display cable but without removing it this cannot be proved.
Problem not affected by hinge position, pressure on any part of the display, twisting, percussing etc.
Used compressed air to blow out the connectors which were reseated carefully.
After all this, the machine remains in exactly the same state, cycling between operational and black with various flickering stages as it comes and goes.
All I can deduce is that as the external monitor has always been OK, the GPU itself is probably working fine and the fault is more likely in the LCD panel electronics. I doesn't feel like a software issue to me but heck, I don't know what is going on.
Does anyone have any experience of something like this?
Thanks,
Joel.Thomas,
Thanks for your post and I'm sorry you have suffered the same problems.
My trust levels are not very high because it's clear there is some systemic display problem with this model, which is why Apple are fixing them. As I mentioned, we have no idea if the replacement boards are any different to the originals. From your experience it would look like they are not and my suspicion is that it is very unlikely that Apple made a new batch of these logic boards a long time after the model was discontinued. If anyone has evidence to the contrary, I stand to be corrected.
As you say, the difference between our two faults appears to be that a physical deformation of some part of the machine does something with yours but never did with mine. At one point I felt that a short in the internal display cable seemed like the best explanation for the problem but it looks like it's more complex than that because of the behaviour of our external displays and subsequent strange booting behaviour.
If, as I have read, the soldering of the GPU was faulty and leads to progressive failure of the graphics sub-system, then all kinds of strange behaviours could arise and produce the intermittent problems we have seen. Micro-fractures of the chip interconnects would suggest that tiny movements might change the presentation of the fault. If soldering really is the issue, then keeping the machine as cool as possible will extend the life of the connections. Consequently mine will sit on a fan-stand for the rest of its days, which is no problem because it just had Win 7 installed on it and I don't want to be seen in public with it in that state ;-)
All we can conclude is that a logic board swap fixes the problem for some indeterminate period, so the problem is on that board. Whether it is a design fault with the NVIDIA chip itself or a manufacturing fault with the board is not clear but we can probably forget LCD panels, cables, sleep issues, power supplies and all the other peripheral issues unless there is yet another design issue that causes the GPU to fail.
Are you intending to present your machine to Apple for another go at a fix? -
MacBook Pro Retina hangs while opening mounted share or USB drive
I have a Macbook Pro Retina that I just updated to 10.8.2 over the past weekend. Now, when I try to open a mounted SMB share or USB drive, the system hangs completely! I had the system set to auto-reconnect my network shares, so when this started happening the system would hang right after login. I was able to get in with Safe Boot and disable the auto-connect, so at least I can work now, but not being able to use a flash drive is really getting on my nerves. Any ideas?
I just ran a few tests to confirm my suspicion that this is a sleep problem for me and found that my rMBP will restart as soon as it has entered the sleep cycle. Set it to auto sleep after 10 minutes and it will restart at 10 minutes, set it to sleep at 3 minutes and it will restart at 3 minutes. Command it to sleep and it will restart.
So for me at least there is a workaround and that is to set sleep to "never". The display still sleeps but my mac keeps running. So that's not a solution but it is a workaround, and if I want it to shutdown and not restart I either hold the powerbutton or take off the power cable and choose shut down from the dropdown menu (it won't restart on battery power, it'll just shut down).
I hope that helps someone else! And I hope it helps the engineers to diagnose and actually solve the very long running problem for us all.. -
MacBook Pro Retina hangs on startup when connected to Thunderbolt Display
I have a MacBook Pro Retina and it's basically almost always connected to my Thunderbolt Display. Each time I start it up, I open the MacBook just slightly and press the power button - and almost instantly the MacBook goes ontop the startup Login screen and at this point is where I close the MacBook and login through the Thunderbolt Display.
Since last night for the very first time - My MacBook Pro hangs on a white screen and takes a long time before going to the Login screen. I've tried to swith the Thunderbolt Display off from the mains - I've also tried to boot up my MacBook on it's own without it being connected to the Thunderbold Display and all is fine (it almost immediatelly shows the Apple logo and then staright onto the Login screen then BUT as explained, as soon as the MacBook is connected to the Thunderbolt Display and I power it up - it hangs on a white screen for about 30 - 60 seconds before it goes to the login screen!
I have no idea how from one day to the next this could happen? Perhaps it's some Apple updates I've made recently which I cant really recall because I usually just update software when required to do so.
Hoping anyone can help.Hello FunkTunes,
I recommend this section of the article Apple computers: Troubleshooting issues with video on internal or external displays found here http://support.apple.com/kb/ht1573.
Check connections
When using an external display be sure to check the following:
If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
Monitor and Display Adapter Table
About Mini DisplayPort to HDMI adapters
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
Thunderbolt ports and displays: Frequently asked questions (FAQ)
Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
Try unplugging the video adapter or cable and then plug it back in.
If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).
Reset the system
You can reset the Mac's parameter RAM and SMC.Reset the resolutionStart by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
All the best,
Sterling -
My Macbook keeps hanging, it happens every few minutes, sometimes it can happen 3 or 4 times within a minute.
I've used Etrecheck and copied the results below.
Paragon NTFS seems to be a problem, I thought i had already uninstalled it but apparently not. I have tried reinstalling it and then uninstalling it again, but i can't get rid of it. Any ideas?
Also, what is the system launch daemon?
Finally, should i worry that there are 11 errors on the Hard drive. Disk utility says it is fine.
Thanks,
Ben.
EtreCheck version: 2.1.8 (121)
Report generated 28 March 2015 17:22:46 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 383
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6490M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:16:55
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 459.00 GB (256.80 GB free) - 11 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.25 GB (13.61 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.2 - SDK 10.4) [Click for support]
Problem System Launch Agents: ℹ️
[failed] com.paragon.NTFS.notify.plist [Click for support]
[failed] com.paragon.NTFS.vendor.plist [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.systemstatsd.plist [Click for details]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.paragon.updater.plist [Click for support]
[running] com.seagate.SeagateStorageGauge.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 459.00 GB Disk used: 202.20 GB
Destinations:
Time Machine Backups [Local]
Total size: 500.10 GB
Total number of backups: 28
Oldest backup: 2013-02-27 22:24:04 +0000
Last backup: 2015-03-28 16:02:51 +0000
Size of backup disk: Too small
Backup size 500.10 GB < (Disk used 202.20 GB X 3)
Top Processes by CPU: ℹ️
9% Finder
8% WindowServer
4% ScreenSaverEngine
1% com.apple.WebKit.Plugin.64
1% Locum
Top Processes by Memory: ℹ️
146 MB Safari
103 MB ocspd
94 MB mds_stores
86 MB com.apple.WebKit.Plugin.64
86 MB Dock
Virtual Memory Information: ℹ️
4.62 GB Free RAM
2.26 GB Active RAM
447 MB Inactive RAM
1.25 GB Wired RAM
479 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 28, 2015, 05:00:39 PM Self test - passedFinally, should i worry that there are 11 errors on the Hard drive.
Yes. The drive could be failing. First and foremost make sure you have a current backup of your hard drive.
Next, as John pointed out uninstall MacKeeper and keep away from it from now on. Linc Davis posted excellent instructions for removing MacKeeper:
Linc Davis including Apple logo changes for feature 126 Apple image including Apple logo changes for feature 126 Apple image ends here
Mar 20, 2015 8:53 AM
Re: How do I uninstal the Mackeeper from my iMac?
in response to susanfrommapleton
[DocumentBodyStart:69ceddb2-c4fe-4b04-be3c-91348427076e]
"MacKeeper" is a scam with only one useful feature: it deletes itself.
First, back up all data.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
In the Finder, select
Go ▹ Applications
from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.
☞ Quit MacKeeper before dragging it to the Trash.
☞ Let MacKeeper delete its other components before you empty the Trash.
☞ Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash.
☞ Don't try to remove MacKeeper while running in safe mode.
As for the HD errors Boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk several times. Also repair disk permissions. Reboot normally and rerun Etrecheck to check for the HD errors. -
My MacBook Pro is hanging for very long periods of time whenever I try to perform any functions.
Hello Collective Wisdom,
I have a MacBook Pro from mid-2009 and have recently experienced some problems. There's an above-average bootup time, and whenever I try to perform any functions (say, open a browser window, go into Finder, launch an app, try to type a URL, search for anything), the Spinning Ball of Death comes up for about 5-7 minutes before the function resolves.
I've been able to get into Disk Utility and it suggested I use Command + R at the bootup screen to do a HD Repair, which I did. But the problem is still occuring.
What do I Do?The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
MacBook Pro is taking 15 minutes to respond to any task since the most recent update.
First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
MacBook Pro Boot Hangs when Firewire Disk Connected
I have a 13" Late 2011 MacBook Pro with SSD running Mountain Lion 10.8.1. I have a 1 TB WD Firewire disk attached. I boot from the internal SSD.
On a regular basis when I turn my computer on, it starts up but gets hung during the boot process. If I turn it back off, disconnect the FW and then turn it back on, it boots normally. I can then plug back in the FW and it runs fine.
This problem has started since I upgraded OSX, although I added the SSD around the same time. I have updated to the latest firmware on the external WD disk. All Mountain Lion updates have been loaded.
Any ideas how to fix this problem or where to look for further information.I have a 13" Late 2011 MacBook Pro with SSD running Mountain Lion 10.8.1. I have a 1 TB WD Firewire disk attached. I boot from the internal SSD.
On a regular basis when I turn my computer on, it starts up but gets hung during the boot process. If I turn it back off, disconnect the FW and then turn it back on, it boots normally. I can then plug back in the FW and it runs fine.
This problem has started since I upgraded OSX, although I added the SSD around the same time. I have updated to the latest firmware on the external WD disk. All Mountain Lion updates have been loaded.
Any ideas how to fix this problem or where to look for further information. -
MacBook Pro (2010) hanging for 30 seconds after sleep
I have a 13" MacBook Pro (2010), which I've owned since June. When I got it, I installed the 640GB Samsung HDD that I had in my previous 15" MacBook Pro (I also reinstalled OS X on the drive and restored my data from a backup)
The problem is that when I open the lid and wake it from sleep, the display turns on and shows the desktop, but the computer is unresponsive for about 30 seconds. That is, the mouse cursor isn't there and no keyboard inputs are recognised. After 30 seconds or so, the mouse cursor appears and it's back to normal again.
I've tried making a new user account and the problem remains with that, and I've also installed 10.6 again and restored my data, and I still have the problem.
Could it be anything to do with the 640GB HDD, even though it worked absolutely fine with my 15" MBP? Or is there anything else I can try?
Many thanks!You can try resetting and PRAM
http://support.apple.com/kb/HT1379
I would not suspect this will help, but easy enough to do, and with any luck...
What about a Safe Boot, http://support.apple.com/kb/HT1564
does the problem persist? Then Reboot? -
Macbook Pro 2008 hangs when running video on nvidia 9400M
My MBP (2.4GHz unibody) freezes whenever I run youtube videos for a few minutes. Resetting the PRAM and SMC didn't solve the problem. It seems to happen more often when running on batteries rather than plugged in.
This MBP model has two graphic cards integrated. By default it runs on the nvidia 9400m. I haven't had the problem since switching over to the 9600M (crossing fingers) although the laptop does run a lot hotter now and I really don't need the extra graphics boost given by the 9600M.
Has anyone else had this problem?
I don't know if it makes any difference but I purchased the computer from a reseller with extra RAM (4GB total). It has all the latest updates and minimum extra software (it's brand new).
Message was edited by: kookahunterTry downloading this video to see if it plays properly.
http://www.apple.com/macbook/the-new-macbook/
If the video that you have downloaded plays properly, then I would think that the issue is related to your Internet service.
If the video that you have downloaded plays poorly, then I would contact Apple to try to have it exchanged or serviced.
PS:
Does the video hang when you watch the live stream at the following URL? You may need Adobe Flash player to view this site.
http://live.pirillo.com
Message was edited by: LukeD -
MacBook Pro keeps hanging at blue screen when starting up. How do I get around this?
My Macbook has been working just fine for a while, but recently today, it just started crashing on me a lot. This is NOT a kernel panic, but the screen suddenly goes blue and hangs. Then I am forced to restart it.
When I restart it normally, it stops going on the gray screen. I try Safe Mode, but it then suddenly goes to said blue screen again.
I can't even get back onto my computer. How do I solve this issue?Bump. Really need help on this.
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