My MacBook Pro is apparently powered on, but no screen display and cannot power off. Cap lock works so keyboard is working but trackpad not responding.
MacBook Pro is powered on but no screen display. Track pad not working and cannot power off. Have tried wireless mouse and no response.
Bring it to an Apple store or AASP. Power down by holding the power button down.
Similar Messages
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Can someone help me?How do I take the zoom feature off my MacBook Pro? I have already went to System Preferences and turned "zoom" off in the Universal Access. I saw where someone said to use THREE fingers to double click... ??? Double click what? And 3 fingers?
What really cheeses me off here is that Apple isn't allowing users enough customization. With each update of iTunes (and the OS and iOS) we're forced to give up something that worked well for the way we want to use the app and make do with fewer (and lamer) options. If Apple keeps this up, they're going to start losing customers fast. I mean if this isn't fixed soon, I'm pretty sure I'm going to give up on iTunes, and then I'll probably go ahead and get a Galaxy when I need to replace my iPhone.
What I don't understand about how they won't let users delete the list of available podcasts now is why? How is this making it a better program? I can understand that not all users are capable enough to right-click on a feed and select "Show all available episodes", so I can see why they want the complete list to be the default (and, surprise, it already was). But to not give users the option to delete that list? It's inconsiderate because it makes navigating feeds with a large back catalogue really frustrating. I'm flabbergasted that no one at Apple considered all the podcast feeds that keep hundreds of episodes available when they removed this feature. It smacks of rank incompetence.
What improvement were they trying to make here anyway? There was nothing wrong to my mind about how podcasts were managed in previous versions. Whatever improvement they were trying to make here, they should have realized that many users would at least want the option to keep things the way they were.
And reverting to a previous version is no solution. I can't sync my iPhone with the new iOS without this update, and (while I do have some issues--specifically how you can't play podcasts in the Music app anymore) I do like the new iOS. -
While in IMovie, having completed a new project and wanting to send to IDVD, I choose the Share icon but the IDVD is not in the choices of the dropdown. I can't find or locate IDVD on my new Macbook pro Please help, anyone
Buy and install an iLife 09 or 11 DVD from a source such as Amazon or eBay.
(99166) -
I was viewing a rented dvd when a "skipping damaged area" message was shown and then the dvd froze. At first I was unable to eject the dvd with the eject botton though the superdrive made "ejecting" noises, and followed the cue "finder using dvd" and ejected it. Now the drive will not accept any dvds. Does this sound like a hardaware problem, or is it possible that some sort of "reset" needs to take place?
Before wasting your time heading to your local Apple Store, try resetting your SMC. It doesn't work all the time, but sometimes it's just the thing to save you time.
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MacBook Pro Core i5 10.6.5 (problems with formatting and clean install)
A friend of mine is wanting to sell me his brand new MacBook pro. He wants to wipe the hard drive and get me back to the way he received it. He does not have the cd's that came with it to do this. Me being a pretty avid computer technician I tried every possible way of restoring this laptop and wiping the hard drive. Since its running the newest os 10.6.5 I cannot seem to access a cd or usb drive with snow leopard 10.6.3 to wipe and reinstall. Its like the only cd that will work is the one that came with the laptop in the first place. Something to do with recognizing the newest hardware. Now I tried on a last years addition Macbook with a 10.6 cd and was able to access the cd and usb dmg image without a problem, but when I try on this core i5 macbook I cannot access either usb or dvd. Does anyone have any input to share with me. If you have any questions whatsoever I will answer them np.
Yeah he is a rich kid who really doesnt care, he dropped it and did very minor damage. Put it this way he doesnt want to bother with it, so he is selling me the macbook for a 1,000 dollars and just requested that I do a complete wipe. Of course after screwing with it for a few hours I told him he needs to order backup cd's. The problem is he might change his mind by the time he ever gets around to getting the cd's. Anyway I was hoping someone might just have a little secret on what might or might not work in my situation. I mean what is the real difference between last years model and this years model the hardware correct? No upgrade cd is going to have anything newer than what is on the laptop currently. Is there a beta cd newer than 10.6.5. I just need to find a dmg image 10.6.5 or newer to complete my task. Anything older will not work.
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I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it doesnt work
Hi Timia,
If you are using Safari as a web browser :-
Open Safari, go to Safari menu > Preferences > General, and put Google as the homepage. Then, choose Google as your default search engine.
If you are using Google Chrome as the web browser :-
Open Google Chrome.
In the top right corner of the page, click the Chrome menu Chrome menu > Settings.
In the "Search" section, select Google from the drop-down menu.
Let me know if you still experience any issue.
Regards,
Aadesh -
Hi I do not want iTunes to open up automatically when I turn on my macbook pro. I tried going to System Preferences>Users and Groups>Login Items and then I took iTunes off the list but it still opens up automatically when I turn on my laptop. What should I do?
Hi r,
Make sure you close iTunes before shutdown. And you're quite welcome. -
I am English but live in Spain, When I got my new Macbook Pro I set the language to English, so far so good. Then I stupidly set the keyboard to British when it is obviously a Spanish keyboard. How can I reset it to Spanish. Sorry cant find question mark
LizMaddock,
you can reset the input source to Spanish by selecting the Keyboard pane of System Preferences, selecting the Input Sources tab, and pressing the “+” button in the lower-left corner to select one of the Spanish input sources. The “Spanish – ISO” input source is most similar to the physical Spanish keyboard layout. -
Dad's Macbook Pro (10.6.3, from 2010) had perfect wifi, he accidentally uninstalled(?) it somehow, has no idea how he did it.
It said "no airport card installed" when I'd click the little wifi icon on the bar, or go into network settings.
I have wiped hard drive, reinstalled OS, reset SMC and PRAM, to no avail, and now there is no wifi icon at all.
I ran a hardware test (both regular and extensive), and nothing is coming up.
It's like the computer just CAN'T use wifi- I can't select it from any menu, for example:
-in the main "Network" window (under System Pref) it shows only Ethernet and Firewire on the side bar
-when I select the "+" to add a service/interface, only Firewire, Ethernet, Bluetooth DUN, VPN, 6 to 4 and PPPoE appear
-in "Network Setup Assistant" only DSL modem, cable modem, LAN are choices. "AirPort" is there, but is grayed out and cannot be selected.
Airport Untility is still installed, and will open but says unable to find any devices.
And when I ran System Profiler, under Network > AirPort, I have the following
"Software Versions:
Menu Extra: 6.2.1
Configd plug in: 6.2
System Profiler: 6.0
Network Preference: 6.2.1
AirPort Utility: 5.4.2
IO80211 Family: 3.1"
I simply don't know what to do. At first I thought I might need a physical "card" replaced, but hardware test says everything is fine, so I feel it must be software, but I wouldn't know what to try besides what I've already tried- I thought reinstalling the OS would do the trick, honestly, but it hasn't. Please help.System profiler certainly does suppy information of installed hardware. Not sure why you said it doesn't.
If there is no wifi card found in the syetem then the info I outlined would be there. -
Hello
I bought my wife a new MacBook Pro, in setting it up for her, I took her Time Machine external drive to migrate onto the new machine but her old MBP not only was on 10.6, it was my old machine which I was still Administrator for.
i plugged in the external drive to start the migration process after entering her name and username from the old machine which gave me the options on transferring the old data over.
I also unchecked the Administrative end that had my info hoping that ONLY her data, files, etc., would be the ones sent over to her new machine which I wanted her to be the ONLY Administrator for. All went like clockwork until the restart.
Normally the screen should show the username and only need the password but both entries were blank, as in ‘Other’ sign in option available only. I entered her name and password, nothing….used her username and password, nothing. Used my old Administrator name and password, NOTHING!
I tried defaulting to factory settings from the Restore feature but it directs me to notify Apple. I tried in Terminal to change the password, nothing. I tried to boot from MY external drive and it doesn’t recognize it. I tried to even use my external drive which actually has the Mavericks upgrade, nothing!
Basically I can only get the startup screen which isn’t accepting the username/password or the Restore feature which doesn’t offer any options helpful!
Please, how do I start from scratch and start over here? Or simply change the Administrator name and password so I can proceed with everything thats already on there? I wish I could even boot from another drive but no luck on anything!First, on the old machine, make your wife's account an admin one. Log into it and delete yours. Then, update the TM backup. Finally, use Internet recovery mode, ⌘⌥R, erase the HD, and restore the OS. One first boot, follow the steps outlined in Pondini's Setup New Mac guide.
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I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.
if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
ai cs6 requires:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
2 GB of RAM (8 GB recommended)
2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with 16-bit video card -
My 2007 Macbook pro Intel Core 2 Duo Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Time machine failed. I have two powered 12V USB
routers that are plugged into a 550VA CyberPower surge protector. I often receive these insufficient USB power for devices messages a dozen times even when I do not have devices like camera, Ipad, Ipod, and Tascam digital audio recorder plugged in. Is there a way to troubleshoot these USB routers or should I consider that one of the routers may be defective and replace them?
DavidMy 2007 Macbook pro Intel Core 2 Duo Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Time machine failed. I have two powered 12V USB
routers that are plugged into a 550VA CyberPower surge protector. I often receive these insufficient USB power for devices messages a dozen times even when I do not have devices like camera, Ipad, Ipod, and Tascam digital audio recorder plugged in. Is there a way to troubleshoot these USB routers or should I consider that one of the routers may be defective and replace them?
David -
FaceTime not working on my Macbook Pro. I am able to sign in successfully and add contacts. When I try to call a contact with an iPhone, it says connecting then fails by ending automatically. When someone try to FaceTime me,I accept but it says connecting then fail. I only have a MacBook Pro to FaceTime and not an iPhone. I was informed that I should be able to FaceTime from my laptop via video call without an iPhone.
Please advise.Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
1. The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
2. Connect to a different network, such as a public Wi-Fi hotspot, and try again. -
Why can't I zoom in on text with my track-pad like I can with other browsers? I have a MacBook Pro. I used to be able to pinch and expand pages but now I can't. I have bad eye-sight and really enjoy and NEED this feature to be able to read most sites.
Hi dwightfontenot-
Some gestures have been removed in Firefox 4 and later.
You can restore the zoom feature by changing the values of the related prefs on the about:config page.
browser.gesture.pinch.in -> cmd_fullZoomReduce
browser.gesture.pinch.in.shift -> cmd_fullZoomReset
browser.gesture.pinch.out -> cmd_fullZoomEnlarge
browser.gesture.pinch.out.shift -> cmd_fullZoomReset
browser.gesture.pinch.latched -> false
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.
Use the Filter bar at to top of the about:config page to locate a preference more easily.
Preferences that have been modified show as bold(user set).
Preferences can be reset to the default or changed via the right-click context menu. -
My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
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