My MacBook Pro isn't running well, can someone please help?
Hi! I Purchased my MacBook Pro new about four months ago. It has worked fine until roughly two weeks ago when it suddenly started running slowly. It went from taking a few minutes to start up to over twenty. When I type, the screen is non-responsive even though I'm hitting keys, and will fill in two or three lines at once before ceasing to work again. Every application I I try to open gives me the spinning wheel for about ten minutes before opening a window, and then every time I click on something, the spinning wheel reappears and it takes about two to three minutes for my laptop to respond. This happens with every application I open and with everything I click on. Even if I only use my laptop for a short period of time, it overheats and the battery drains rapidly (For example, I've been on it for about an hour now and it's gone from 100% to 58%). There are a few other things going on, but my laptop has basically been made unusable, which is horrible since I'm at college and need to use it for everyday schoolwork. If someone can please help me, that would be fantastic.
Just as a disclaimer: Microsoft Word usage is at 100% because I'm trying to copy and paste a quote into a paper I'm writing. The app has been non-responsive for fifteen minutes and still hasn't pasted the quote, if that gives you any indication of how severe this situation is.
EtreCheck version: 2.0.11 (98)
Report generated November 9, 2014 at 12:48:40 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 6 days 9:16:10
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (453.66 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.wepa.watchPSdirectory.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 Support
Safari Extensions: ℹ️
Adblock Plus
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 45.22 GB
Destinations:
My Passport [Local]
Total size: 500.07 GB
Total number of backups: 9
Oldest backup: 2014-10-10 02:04:02 +0000
Last backup: 2014-11-09 04:06:21 +0000
Size of backup disk: Adequate
Backup size 500.07 GB > (Disk used 45.22 GB X 3)
Top Processes by CPU: ℹ️
100% Microsoft Word
3% WindowServer
2% mds
1% launchd
0% loginwindow
Top Processes by Memory: ℹ️
653 MB Microsoft Outlook
99 MB Google Chrome
88 MB Google Chrome Helper
39 MB Finder
34 MB mds_stores
Virtual Memory Information: ℹ️
658 MB Free RAM
1.26 GB Active RAM
1.07 GB Inactive RAM
765 MB Wired RAM
315.61 GB Page-ins
2.29 GB Page-outs
You only bought it four months ago, so it's still under warrantly.
Call Applecare or call your nearest Applestore to make an appointment. Tell them your mac has serious technical issues, describe them shortly.
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dwgar1322 wrote:
I have just started using WD external hard drives, I use it to save my movies and music on. On more than one occasion, when I connect it to my MacBook it erases everything I had save on the hard drive. Can someone please help me with this problem? I am super tired of having to put all of my movies and music on the hard drive just to have it erased again. The products I am using are WD 4TB My Book and 2 TB My Passport external hard drives. When it happens, there is always an icon that reads, EFI, along with the My Book icon. Thank you for your assisstance.
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(also dont use WD drives anymore)
Read all about it here:
https://discussions.apple.com/thread/5475136?start=255&tstart=0
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Western Digital External Hard Drives Experiencing Data Loss On OS X Mavericks
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