My macbook pro just gets stuck at grey startup screen

my macbook pro just gets stuck at grey startup screen

Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
OR:
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

Similar Messages

  • My macbook pro keeps getting stuck on a black screen with a visible cursor, why is this happening and how do i fix this?

    I have a mid-2009 13" Macbook Pro running OS X 10.9.4 and I've been noticing a problem lately (I think it used to happen before too but not as often as now). My screen will sometimes go black, and my cursor remains visible. It will stay like this, regardless of button mashing or trackpad tapping and clicking. It usually doesn't stay for too long but the other day it was staying like that for a good 5 minutes before switching back to the password-enter screen. It happens sometimes when the computer goes to sleep but sometimes it suddenly happens in the middle of use, stopping whatever I'm doing and locking me out for a few minutes. I want to know why this happens and how to prevent it from happening (or perhaps there just needs to be a patch?). What is particularly strange is that my girlfriend just bought a brand new Macbook Air and she already has the same exact problem as me.

    Blank (lighted, but black) screen with cursor at bootup
    [SOLVED] - Macbook Air Sleep/Wake problem
    Dark screen on start-up can only see curser

  • My macbook pro keeps getting stuck on the grey screen

    my macbook pro keeps getting stuck on the grey screen eventually im able to get it into safety mode yet i dont have the disc needed to restore or reboot it what should i do

    See Grey Screen
    https://support.apple.com/kb/TS2570
    https://discussions.apple.com/message/16276201#16276201
    You didn't mention your MBP model or OS X version. But the link above should help you.

  • Help I just get stuck with the blank screen and the white circle

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    Try connecting the device to your iTunes library and restoring it.  If necessary place the iPod into recovery mode using the instructions in this Apple support document.
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  • Why does my macbook pro gets stuck in the startup screen?? its the older versiom

    its like stuck in the startup screen. i tried a few times and even took out the battery twice. please help!! i have some important document stored inside i cannot retrieve now!!!! 
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    You might have a failing hard drive. If you're running 10.7.x, try booting into your Recovery partition - holding down the Command and R keys whilst booting. Once at the installatio screen, use Disk Utility to verify and, if needed, repair your hard drive. If it can be repaired, you should be good to go - if it can't be repaired then you're going to need to go shopping for a new drive.
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  • Stuck at grey startup screen with spinning grey wheel

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    Hi, I have an i Mac but was having the same problem last week - getting stuck at the start up screen. I had no idea what to do but started a discussion and someone suggested the repair utility and it also told me everything was fine. Then she told me to do an Archive and Install and in the end that got everything working again. I don't know much about computers so I don't know if this will work for you, too, but it might be worth a shot. Here's the link to the discussion if you want to read everythign she told me: http://discussions.apple.com/thread.jspa?threadID=1457827&tstart=0

  • Lenovo ThinkPad R500 gets stuck on the startup screen

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    Check USB port whether it is broken or pin is touching each other.
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  • Imac 27" - installed Snow Leopard from macbook pro - just get grey apple

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    If you installed Snow Leopard via FireWire target mode on the iMac using the disks that came with your MBP, then that's the problem. First, of course, is the fact that that is illegal. The real technical hurdle, though, is that those gray disks that came with your MBP install a system that works only on your MBP.
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  • My macbook pro wont get past the grey screen at startup. Help!!

    After doing a run of the mill software update on my macbook pro (running snow leopard) it froze during the "moving items into place" stage. I forced a shut down and now it wont get past the grey screen with apple logo and spinning wheel. I have tried booting from the original DVD but it still freezes. When I boot it in verbose mode it seems to stop at "jnl: unknown-dev: update_fs_block: error reading fs block # 3597880! (ret 5)", the Apple AHCD Disk Queue manager :: set power state is timing out and there is a disk I/O error. I have tried to reset the power manager (not sure if it worked or not) and I have also tried clearing the PRAM (again, not sure of that worked). When I try to look at the hard drive using target mode on my imac the hard drive doesn't come up but the DVD does. I'm concerned that my hard drive is fried. Any suggestions?

    It would help to state in your post which remedies you tried that didn't work.
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    If nothing there helped, try Starting up in Safe Mode
    Safe Mode deletes some system caches that may help.
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  • Macbook pro gets stuck on the startup screen...

    This question is a little odd as i am typing it off of my macbook pro right now, but my macbook fell of my bed and then it froze. I then resarted it and it just sat on the start up screen with an ideling circle under the apple logo along with a loading bar at first. I let it sit for about 25 minutes and then realized that it was going to work.  I then tried to restart it in safe mood and that didnt work and i dont have the disk so i cant boot from that but then i tried this...
    Hold command S on start up and then type
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    Thanks

    Try resetting the Pram
    http://support.apple.com/kb/ht1379
    and Smc
    http://support.apple.com/kb/ht3964

  • My Macbook pro won't get passed the grey startup screen

    My apple macbook pro is not getting passed the gray screen with the apple and spinning circle. I have tried pressing comand-R or shift-command-v, and nothing happens what so ever. I listened to my hard drive, and it sounds fine. It sounds like it is running, and there is no clicking sounds from it or anything, and haven't been any at all. Nothing seems to make it respond

    Direct you to the proper forum for MacBook : 
    MacBook Series Forums
    https://discussions.apple.com/community/notebooks?view=discussions
    https://discussions.apple.com/community/mac_os?view=discussions
    http://www.apple.com/support/macbookpro

  • MacBook Pro (late 2011) stuck at white Apple screen.

    Hi all. My MacBook Pro 13 inch (late 2011) is giving me the same problem over and over again. 
    Few months ago, I had sent it to Apple for repair due to faulty HDD. Now the same problem happened again. The MacBook will stuck at the white Apple screen with the circle turning when attempting to switch on.
    However, Apple had just replace a new HDD and why it's still happening again?
    Can anybody here please assist to advice me what is making my Mac unable to start up, stuck at the white Apple screen, even after replacing a new HDD?
    Thank you!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
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         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • I need help loading up my MacBook pro that's stuck on the loading screen

    mmy macbook pro yosimite os won't load. It is stuck on the grey screen, and the progress bar is stuck at half. Can anyone help me please???

    Hi Mr Dachanga,
    I'm sorry to hear you are having issues with Yosemite on your MacBook Pro. If you are still unable to boot past a grey screen, you may find the troubleshooting steps outlined in the following article helpful:
    Mac OS X: Gray screen appears during startup - Apple Support
    Note: If you get to the portion about using an OS X Install Disk, you would want to use OS X Recovery instead, as outlined here:
    OS X: About OS X Recovery - Apple Support
    Regards,
    - Brenden

  • MacBook Pro Won't Boot Beyond Grey Apple Screen - Mystery Partition Found

    My MacBook Pro, which suffers from appalling overheating (94 degrees C in each core last week) won't boot beyond the grey apple splash screen. I booted from a Developer's disk and ran Repair Disk/Disk Permissions. Both verified AND said the repairs failed. The drive (as opposed to the volumes) said it had no valid files and thus couldn't be repaired even though it verified. I target-disked it to one of my G4s and took off a bunch of apps and lightened its load, waited a while and tried again--it's been grey screen gear turning for 20 minutes now. I have Remote Desktop but it won't respond to that. Of course, Windows XP boots up perfectly normally on its Boot Camp-created partition, dumbly unaware of the general chaos on the other side.
    While I had the Disk Utility from the boot disk on, I noticed my partition scheme had changed somehow. The big partition with the system was now in position #2, set between #3 (Windows--formerly #2 of 2) and a new one of only 200MB called #1 which is formatted OS X Journaled. I didn't make that partition and it couldn't be erased. I think the cpmputer is looking in the #1 spot for a system and can't find it because some renegade partition with no brain has pushed its way to the front. How do I annihilate that thing and get on with it? How did it get there?
    Has anyone tried that alter the Apple Blower/Fan hack said to turn the fans on permanently?
    For the record, I'm in L.A. and the ground has been rocking and rolling for the past 3 minutes on and off.
    MacBook Pro 2.0/2GB/100GB   Mac OS X (10.4.8)   TiBookG4 1.0/512K/60; PowerMacG4 Quicksilver 933/1G/160; PowerMacG4 450/512K/30

    I called Apple's Tech Support and they had me do perform sevral procedures I had done already, none of which worked. They suggested that the mystery partition (which has since ceased to reappear in the Disk Utility's view of the partition scheme) was an anomaly caused by the still-Beta Boot Camp--nothing was said about Windows XP booting, but I think you're right because whenever installing Windows, it always reserves a small "free space" on the PC's drive for its own purposes. Anyway, I'mre-installing now but very unhappy to hear I have suspected all along--the overheating is killing the computer. I know this from experience because Ihad a Powerbook G4 with a at-that-time-not-yet-recalled battery that overheated to such an extent that it fried the logic board and the harddrive. After a year of arguing with Apple, they replaced the computer with this MacBookPro--and overheating laptop that also had its battery recalled, has already been sent back to Texas for over heating (they replaced the superdrive which of course had no effect on the heat issue) and now has hard drive problems. I have two old PowerMac G4s sitting here plugging along--maybe I'm over laptops. Thanks
    MacBook Pro 2.0/2GB/100GB   Mac OS X (10.4.8)   TiBookG4 1.0/512K/60; PowerMacG4 Quicksilver 933/1G/160; PowerMacG4 450/1GB/100

  • I was installing soundflower macbook pro mid 2011/Snow leopard Grey loading screen

    Hello i was installing soundflower for my macbook pro mid 2011/Snow leopard. However when finishing the installation for soundflower and click restart computer my mac now has a grey screen with a loading bar that doesn't finish. I already try safe mode and it doesn't work. Is there a way to disable sound flower installation?

    No. You use "C" to boot from the optical drive
    Hold down the Option key to select a different disk drive to boot from
    When it comes up with all the disk that have an operating system on them, select the one with the bootable clone on it
    Allan

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