My macbook pro retina shutdown because of a problem why?

Hello everyone!
Why is it my macbook pro retina suddenly restart and said shutting down because of problem? this is the 2nd time I notice this since the latest update from mountain lion.
Hope to find an answer.
Thanks

Mine did it too:
Interval Since Last Panic Report:  717629 sec
Panics Since Last Report:          1
Anonymous UUID:                    1238684B-1FF8-9F56-7315-0498F2CFC61D
Tue Apr 23 14:18:03 2013
panic(cpu 0 caller 0xffffff8023cb7e95): Kernel trap at 0x0000000000000000, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000266b9000, CR4: 0x00000000001606e0
RAX: 0xffffff8051654a00, RBX: 0xffffff80505e1000, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000080
RSP: 0xffffff81f7333d38, RBP: 0xffffff81f7333d50, RSI: 0x0000000000000000, RDI: 0xffffff80505e1000
R8:  0x0000000000000000, R9:  0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0xffffff80505d5642, R13: 0xffffff805b890043, R14: 0xffffff804dc44000, R15: 0x00000000e00002be
RFL: 0x0000000000010246, RIP: 0x0000000000000000, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81f73339d0 : 0xffffff8023c1d626
0xffffff81f7333a40 : 0xffffff8023cb7e95
0xffffff81f7333c10 : 0xffffff8023ccd4dd
0xffffff81f7333c30 : 0x0
0xffffff81f7333d50 : 0xffffff7fa4f45119
0xffffff81f7333d90 : 0xffffff7fa4f448c7
0xffffff81f7333df0 : 0xffffff7fa4f4473e
0xffffff81f7333e00 : 0xffffff7fa4f3bd17
0xffffff81f7333e30 : 0xffffff7fa4f3bc95
0xffffff81f7333e60 : 0xffffff7fa4f18bd5
0xffffff81f7333eb0 : 0xffffff7fa4f101a6
0xffffff81f7333ee0 : 0xffffff7fa4f1013d
0xffffff81f7333ef0 : 0xffffff7fa4f0e48d
0xffffff81f7333f30 : 0xffffff7fa4f4f437
0xffffff81f7333f50 : 0xffffff7fa4f4f3e7
0xffffff81f7333f70 : 0xffffff7fa4f4f45c
0xffffff81f7333f90 : 0xffffff7fa4f4f553
0xffffff81f7333fb0 : 0xffffff8023cb2977
      Kernel Extensions in backtrace:
         com.apple.iokit.IOBluetoothFamily(4.1.3f3)[50471799-9DD9-31E7-872E-3121BD1FDEAC ]@0xffffff7fa4f06000->0xffffff7fa4fa9fff
            dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7fa427f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x0000000023a00000
Kernel text base: 0xffffff8023c00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 50333157760249
last loaded kext at 27992713117823: com.apple.driver.AppleUSBTCKeyEventDriver          237.1 (addr 0xffffff7fa6078000, size 12288)
last unloaded kext at 28062494645538: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7fa6073000, size 12288)
loaded kexts:
com.parallels.kext.prl_vnic          7.0 15107.796624
com.parallels.kext.prl_netbridge          7.0 15107.796624
com.parallels.kext.prl_hid_hook          7.0 15107.796624
com.parallels.kext.prl_hypervisor          7.0 15107.796624
com.parallels.kext.prl_usb_connect          7.0 15107.796624
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.driver.IOBluetoothSCOAudioDriver          4.1.3f3
com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.3f3
com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
com.apple.filesystems.autofs          3.0
com.apple.driver.ApplePlatformEnabler          2.0.6d1
com.apple.driver.AGPM          100.12.87
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.GeForce          8.1.0
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.3.0
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMuxControl          3.3.0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleIntelHD4000Graphics          8.1.0
com.apple.driver.AppleIntelFramebufferCapri          8.1.0
com.apple.driver.AppleUSBTCButtons          237.1
com.apple.driver.AppleUSBTCKeyboard          237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AppleUSBHub          5.5.5
com.apple.driver.AppleSDXC          1.4.0
com.apple.driver.AirPort.Brcm4331          614.20.16
com.apple.driver.AppleAHCIPort          2.5.1
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleUSBXHCI          5.5.5
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOSurface          86.0.4
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.iokit.IOBluetoothFamily          4.1.3f3
com.apple.nvidia.gk100hal          8.1.0
com.apple.NVDAResman          8.1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.driver.AppleGraphicsControl          3.3.0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.iokit.IOAcceleratorFamily          30.14
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
com.apple.driver.AppleUSBMultitouch          237.3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.driver.AppleThunderboltNHI          1.6.3
com.apple.iokit.IOThunderboltFamily          2.2.6
com.apple.iokit.IO80211Family          522.4
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.5.5
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.2
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
System Profile:
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

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    com.apple.driver.AppleMCCSControl          1.2.5
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    com.apple.kext.AMD6000Controller           1.2.4
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    com.apple.driver.AppleUSBTCButtons        240.2
    com.apple.driver.AppleUSBTCKeyboard    240.2
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    com.apple.BootCache            35
    com.apple.iokit.SCSITaskUserClient            3.6.7
    com.apple.driver.XsanFilter 404
    com.apple.driver.AppleUSBHub      683.4.0
    com.apple.iokit.IOAHCIBlockStorage           2.6.0
    com.apple.driver.AppleSDXC           1.5.2
    com.apple.iokit.AppleBCM5701Ethernet   3.8.1b2
    com.apple.driver.AppleFWOHCI      5.0.2
    com.apple.driver.AirPort.Brcm4331           700.20.22
    com.apple.driver.AppleAHCIPort     3.0.5
    com.apple.driver.AppleUSBEHCI     660.4.0
    com.apple.driver.AppleSmartBatteryManager      161.0.0
    com.apple.driver.AppleRTC  2.0
    com.apple.driver.AppleACPIButtons           2.0
    com.apple.driver.AppleHPET           1.8
    com.apple.driver.AppleSMBIOS       2.1
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    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMBusPCI   1.0.12d1
    com.apple.driver.AppleSMBusController    1.0.12d1
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.iokit.IOAcceleratorFamily           98.23
    com.apple.kext.AMDSupport            1.2.4
    com.apple.AppleGraphicsDeviceControl     3.6.22
    com.apple.driver.AppleHDAController        2.6.3f4
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOHDAFamily           2.6.3f4
    com.apple.driver.AppleThunderboltDPInAdapter            3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter         3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter     1.4.5
    com.apple.driver.AppleUSBMultitouch       240.10
    com.apple.iokit.IOUSBHIDDriver     660.4.0
    com.apple.driver.AppleUSBMergeNub       650.4.0
    com.apple.driver.AppleUSBComposite        656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.6.7
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltNHI    2.0.1
    com.apple.iokit.IOThunderboltFamily         3.3.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily   3.6.7
    com.apple.iokit.IOUSBUserClient     660.4.2
    com.apple.iokit.IOEthernetAVBController  1.0.3b4
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IOFireWireFamily    4.5.5
    com.apple.iokit.IO80211Family       640.36
    com.apple.iokit.IONetworkingFamily           3.2
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.iokit.IOUSBFamily            686.4.1
    com.apple.driver.AppleEFINVRAM  2.0
    com.apple.driver.AppleEFIRuntime            2.0
    com.apple.iokit.IOHIDFamily            2.0.0
    com.apple.iokit.IOSMBusFamily       1.1
    com.apple.security.sandbox 278.11.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet     7
    com.apple.driver.AppleKeyStore     2
    com.apple.driver.DiskImages           371.1
    com.apple.iokit.IOStorageFamily      1.9
    com.apple.iokit.IOReportFamily       23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform         2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto     1.0
    Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 1.69f1
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x85F7, 0x483634314755363746393333334700000000
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x85F7, 0x483634314755363746393333334700000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

  • Macbook Pro Retina (late 2013) sleep wake problems under Yosemite

    Hi,
    Ever since I installed Yosemite on my MBP (details in the screen shot below), I've been getting Sleep Wake problems.  At night, I simply close the lid of the laptop, leaving all applications running, and in the morning I wake it up.  This worked fine under Mavericks on this laptop, but since Yosemite, every time I open the lid, I've had problems.  Initially, I'd open the lid and the machine would restore from what looked like a deep sleep (screen would get an alpha layer on it, and the little progress bar would appear, as though it's waking from the battery running out).  I ran Disk Utility, which found and repaired an issue on the disk (can't remember the details, unfortunately), and ever since then, when I open the lid, I have to hit the power button to get the machine going.  It restores in about 15 seconds (nice and fast), and it does re-launch all of the applications I had open, but the machine will also show a little system alert, indicating a "Sleep Wake Problem".  Each time I see it, I submit the issue to Apple.  Because I'm an idiot, I forgot to copy the crash log from this morning, but I'll do that tomorrow and append it to this thread.  Meanwhile, if anybody is having a similar experience and can isolate the cause, I'd love to know.  A few variables which might matter:
    * I have a Thunderbolt external hard drive which I use for Time Machine.  Each night, I eject the disk before shutting the laptop down (I bring the machine home with me each night).  My laptop used to have issues ejecting external disks, which I traced (thanks to this board) to an issue with attempting to put an external drive to sleep (I think that was the issue).  I haven't had any issues since that time.
    * The apps I have running all the time are Mail, Safari, Coda (text editor) and VMWare 8, which is running a Windows7 VM.  That's been my environment for years now, yet the sleep-wake issue only started since upgrading to Yosemite.
    Any help/advice is appreciated.
    Thanks!

    Hi Ben,
    Another sleep issue and adding to your post... My MacBook Pro (2.7ghz early 2011)
    Leaving apps open and closing the "lid" and then going to bed... several times thru out the night my MacBook will start to wake up.  The optical drive spins up (DVD is in the drive), the hard drive fires up, I think i can see the screen glow ("lid" is still closed).   Then it sets itself back to sleep (must detect the closed lid).
    Did not do this with Mavericks or other earlier OSs. 
    I have not begun to try to figure this out... today is the day!  lol. 

  • MacBook Pro Retina 13" late 2013 Trackpad Problem

    Hallo zusammen...
    Ich habe mir vor ca 2 Monaten ein neues MacBook Pro 13" mit Retina Display gekauft wo manche ja das mittlerweile bekannte Problem mit dem einfrierenden Trackpad/Tastatur haben. Ein Update dafür gab es ja auch schon was angeblich Abhilfe schaffen sollte (habe ich mehrmals versucht zu Installieren, aber leider ohne Erfolg) Und laut Apple Support bräuchte ich dieses auch nicht mehr zu Installieren, da es bei einem OSX Update in der Zwischenzeit schon geschehen ist.
    Meist passiert dies sobald ich mein USB Audio Interface und USB Hub mit Midi Controller etc anschließe. An den externen Geräten kann es eigentlich nicht liegen, da es ja bei meinem alten Mac immer funktioniert hat und dieses auch immer noch tut. Da ich das Gerät aus musikalischen Zwecken nutze wäre es äußerst dumm wenn mir dieses auf einer Veranstaltung widerfährt - weil dann war`s das mit der Musik. Zum Glück ist mir das aber nur bei mir im Studio passiert. Alleine heute ganze 4 mal.
    Vielleicht kann mir ja hier jemand weiterhelfen, weil beim Support weiß auch keiner weiter!
    Danke im voraus
    Jojo

    Have you done an SMC reset lately? Intel-based Macs: Resetting the System Management Controller (SMC)
    May or may not work.

  • Macbook pro retina 15 mid-2012 display problem : solution :)

    Well. This topic is not really a question, I hope this could be a solution for both users and Apple. Its free, but if Apple wants to offer me a full options Mac Pro, or hire me as consultant we can discuss ^^
    The story is long, but is worth. Sorry in advance for my swissy english. I hope you'll enjoy.
    As many of retina mid-2012 owners (and perhaps other versions) I encountered the symptom of my machine crashing more and more frequently (from once per week to more times per day). Crash usually with a message of "read error" or some display related crash dumps, often linked to the switching of graphic card (integrated<->dedicated).
    For a long times a suspected some burnt chip (because of using 1-3 external screen all the day) and seeing istatmenu with crazy temperatures of 90-105°C. I was disappointed because of the evolving symptom (crashes more and more frequent and sometimes no display at power on)
    It took me ages to discover what exactly did my MBPR crash, as it was crashing "randomly" for me. Sometimes after crashing, hard shutdown and restart, it wouldn't display or even power on the backlight, for one hour or one day and suddenly it would display again !!
    I tried all the solutions found here and there including replacing the thermal paste, smc or pram reset -> no luck.
    I took it to my local Apple provider and I was told I would have to change the motherboard. An expensive operation, since the warranty was expired by 2-3 months.
    So I bought a 13 inchs retina as replacement and continued to diagnose my 15 inchs in parallel.
    I discovered that it would crash if I bend it : Power on, one hand on each side applying a light bend in the two directions made my MBPR crash. So suddenly the problem wasn't random anymore. Mouhahahaha. This could be motherboard or chip related (de-soldered solderings here or there), or case related. Let's hope the problem's not mobo related.
    I opened the case and tried to see in the dark if I could see a mini lightning when bending (because of a bad ground somewhere). -> No luck
    So I tried to put paper here and there to try to locate the potential bad ground. Booting, bending, hard shutdowning, papering, booting, bending,...
    And suddenly the darkness became light : If I put a paper at the right place, my MBPR will resist to the bend test. Was my mobo alive, and was this nightmare only a progressive bad ground ? Yes.
    Here me good : the progressive symptom of random crashing of my MBPR (which I imputed for a long time to an old chip since the symptom was the same under windows 7 bootcamp + because of the graphic switching behaviour) was in fact only a bad contact at a very given place.
    The very given place (my diagnose and my solution) ?
    The screws of the left's fan (thunderbolt's side) or/and the fan case itself are screwed through the motherboard. For a reason (temperature, mecanic constraints or corrosion) this stuff entered in contact with each other, the redox gained the near electronic motherboard tracks (especially the thunderbolts one I guess).
    Proof :
    If I put a piece of paper between the motherboard and the case, I can bend my MBPR without it to crash and use it as before (except for external screens).
    My diagnose :
    once the material of the screw/fan case/motherboard track enter in direct contact, there is a corrosion effect that affects more and more the neighboor.
    Here is a pic of my repair :
    I can now :
    play hours in windows 7 bootcamp
    switch between graphic cards with gfxcardstatus (even with a playing itunes animation)
    sleep and wake up with integrated or dedicated graphics
    I can't :
    connect a screen through thunderbolt since it activates the corosionned part of my MBPR, so it will work for a period of time but will assure me that a crash is awaiting (perhaps after a wake up or randomly from this time)
    I'm confident that this problem is conceptual and that a big part of 15 inches retina mobo's exchanges are due to this question.
    Hope this helps
    Kisses from Switzerland

    I tried to diagnose this mid 2012 retina 15 inchs for a couple of month now. With a very similar symptom of a lot of people :
    some that exchanged the motherboard more times and experienced again the same freezes / shutdown again
    some that installed mavericks by believing it workarounded the problem (but majority also says after a while that actually the problem was only differently reproduceable)
    some hoping Apple to release a sowtware fix for that or a recall of the concerned machines
    I now think to have isolated one of the cause of such symptoms. At beginning I thought that the fan electric insulation had worked but actually not.
    Solution for me :
    open the under case
    dismount a bit the two fans
    insert paper bands under the motherboard (between the black bottom and the motherboard, I used ~120gr/m2 paper and cut it into bands of 10-13cm by 2-3cm).
    I would have dismounted the motherboard if I had the right screwdriver, but this seemed to be a too long/hard work, so I went into this idea that my motherboard was ok and that the problem was only caused by a supposed short-circuit under the motherboard.
    My thoughts :
    The more big the hole in the black tape under the motherboard, the more frequent the freezes / shutdown due to a short circuit (electronics grounded at the false place because of the mobo entering in contact with a grounded metal part through the black tape)
    I also thinks this short circuit is more dedicated graphics linked than integrated and that this is the reason why the symptom persists or reappear even after multiple motherboard exchanges for a lot of people and the reason some people use their machine with forced integrated graphics
    This solution should apply as self doable for a lot of people
    If I should bet, I think that the black insulating tape under the keyboard is scratched by the time (mecanic constraints on the chassis) by some mobo component until a false contact is created through the insulating tape
    I can now (mid-2012 retina 15 inchs I7 8go 256go, osx 10.10.2) :
    run firefox or VLC with integrated or dedicated graphicssleep/wake with integraded or dedicated graphics (forced or auto-switching) with such programs runningrun multiple screens (2x TB + HDMI at the same time), sleep the machine, unplugging 1 of the 3 screens during the sleep, wake the machine + bending the machine during the process without it to crash. \o/
    The goal of this post is to share this amazing experience with both Apple and the users facing such a problem.
    Problem solved without motherboard exchange and with a quite easy workaround

  • Macbook Pro Retina Display Pixel / Dust Scratch problem

    I have a MBP 15' Retina purchased in October 2012 and last night noticed a number of small white dots on the screen which appeared to be dead pixels, booked into the genius bar this morning and was told that the dead pixels were actually dust scratches where a small piece of dust had got caught between the screen and keyboard when it was closed and had damaged the screen. You can feel tiny bumps if you run your finger nail over the areas so this may be the case but while it may be the reason you'd expect that a $3500 machine wouldn't have a design fault that allows tiny dust particles to damage the screen.
    The Genius said that this was a known issue and that while it had been escalated with other customers' machines, the issue is cosmetic and not covered under warranty. 
    Has anyone else had this issue and what were the /are the steps to getting the screen replaced under warranty given that this apprears to be a known isssue and shouldn't happen to a $3500 computer.
    Thanks

    This is a load of malarky!!! Do you know how big the dust particle has to be in order to chip the screen.  Remember there is a rubber seal that runs the edge of the screen, and this is 1mm in height. So what we are talking about is something the size of a large grain of sand.
    Ok, lets say you have this, the sand must be very sharp, in order to chip glass.  Secondly, if you press gently on the glass while looking at a light in the reflection of the glass, you will see it distort, right?  So that means, even a 1mm piece of dust is not going to "Chip" it.
    Ok, lets say, that you happen to drop your wifes 0.2 carat diamond on your keyboard and close the screen.  In this case, yes it may chip the glass, but I ask you, don't you think that this kind of protrusion would at least result in a scratch on the aluminium body?   What is not known by these guys is that this glass is crystalline.  If the manufacturing process doesn't go well, it can sometimes cause fault lines in the crystallisation structure.  Not all glass chips are physical.  In fact, heating and mild distortion of the glass could cause chips in weakened areas.
    I AM 100% sure that if anyone threatens legal action they would replace the screen.  Any laboratory low-end microscope will examine the chip and will clearly show the crystal in the glass flaking.  Did someone say CLASS ACTION.
    I have this issue after having the laptop for 3 days, I AM VERY ANGRY that the twerp at genius who thinks he is very intelligent, tries to fast-talk his way out of things.  I am not one to make a scene at the store and dont think this gets us anywhere, but Apple needs to step up and train these nappy-heads about these things.
    I mean, I have had laptops for 20 years, I have had scratches, cracks, smirks, plastic burns on the screens, but NEVER a chip in the glass, only time I have seen a chip is on my windscreen, and doesn't that look different?  This is one for the courts, I am not happy that I have spent so much on a MBP now and have to live with the fear that the screen can spontaneously crack, perhaps even explode in a mushroom cloud (ok, that one was comedy relief).
    I am a very honest person as most of us are here, and the bearded baboons at Genius have no right to call me or any of us liars, granted there are 1% of people who come in any lie, but the other 99% are loyal RETURNING customers, this is why Apple has been successful, not cos of the flarnin (that word is so I dont get sensored,!!) logo!  Laptops are portable devices and don't belong behind museum glass.  If Apple "Stuffed Up" with this design, that is ok, however they should take a few bucks off their soaring share price and help the consumers who help them succeed.  Either redesign the product, do a recall on all your machines, or at least don't be a JE_RK about replacing machines still under warranty and make out that YOUR customers are liars.
    The problem with a monopoly is not the company, its the staff who get a rush out of feeling like they are somehow in a position of power, but go home and realise they are only paid $20/h and get grounded for coming home too late.
    I say, take action, prove your point, and don't take their nonsense.
    (In case you are wondering, this was a rant, mainly at the Genius boys!!! But some good points.... I hope :D)

  • Macbook Pro Retina Display and Flash Player major issues

    Hello,
    Apple has recently released Macbook Pro's with Retina displays.
    I have tested my Flash application on the new laptop, and this is what I observe:
    1. My Flex SDK Flash application looks blurry and strange when I try to check it out from any Macbook Pro with Retina display, while looking sharp and OK from all other machines.
    On this screenshot you can sort of see the issue:
    http://i.imgur.com/UXHd4.png
    (Expand the image to the actual size, and compare the Flex SDK components with browser labels. Browser labels look crisp, Flex SDK components look a little bit blurry.)
    2. It is no longer possible to click on anything in Flash Player Dialogs, such as:
    * Flash Player Settings
    * Webcam or microphone allow/deny dialog
    * All other dialogs (peer-to-peer access, etc)
    This issue makes it impossible to use video chat applications on Macbook Pro Retina's because users can't click allow/deny when requested for audio/video access.
    I have submitted reports about this to Adobe BugBase here:
    https://bugbase.adobe.com/index.cfm?event=bug&id=3224151
    https://bugbase.adobe.com/index.cfm?event=bug&id=3224147
    Please fix these issues.
    Andrey

    @nvhdab - If you haven't already, can you please add a bug on your issue over at bugbase.adobe.com  If it's the same as 3224151 then it sounds like it's going to be fixed soon.  I'm trying to find out exactly when, but it might be in the 11.7 release now (4/2/2013 - Flash Player 11.7.700.170 Beta)
    @scottclayton - I'm going to ask the team to revisit the click issue.  I don't have a retina display so I can't confirm the issue.  Thank you though for putting up the workaround.

  • MacBook Pro Retina 13" fan very loud/overheats when playing full screen video/games

    Hi,
    Just purchased a MacBook Pro Retina, refurbished (because why not - the same product for a cheaper price) around a month ago. It's the 13 inch and is the model before the most recent one came out (4GB of RAM instead of 8GB - late 2013). From the very first day, playing a full-screen video on any site (be it YouTube, Facebook, etc) just makes the fan much louder than usual (so loud that you can almost hear it more over the video itself). Thought it may have been just a thing with Flash Player being buggy, but the problem has persisted for a while now. I'm not even pushing the CPU to any limits - literally playing a full-screen video on Facebook (not even in HD) makes the fan go crazy.
    Just last night I tried installing Borderlands 2 and it was the same thing - FPS rate was fine, no lag, just the fan was so loud that I actually got scared for my computer and turned it off. After closing the app and checking out the fan temperature, it was at 91c.
    Never happens when browsing/surfing or doing my usual work.
    Should I go give it back to Apple? The thing is I start university in less than a week (and hence will be traveling), so not sure if I can afford to give my laptop in to them for a long period of time (I know it should be free though since mine is a refurb item). May it just be an issue that is quickly repairable or is this worse?

      During processor intensive activities—such as processing HD video or playing a game that makes extensive use of the graphics processor—the    fans speed up to provide additional airflow.
      http://support.apple.com/kb/ht4543
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    If this does not help, contact Apple.
    Genius Bar reservation:
    http://www.apple.com/retail/geniusbar/
    Best.

  • Glitch at shutdown? Macbook pro retina display late 2013 model

    Hi,
    I have the late 2013 model of the macbook pro retina display. Since the past few weeks, I've been noticing a glitch at shutdown. This started to happen after my macbook asked me for my keychain password. How can I fix this glitch?
    Before the whole keychain password: My mac would take a good 30 seconds to turn off properly. There would be a grey screen for a good 30 minutes.
    After the whole keychain password: My mac just shuts off in a second literally but the grey screen doesnt appear. These a glitch. You can see the dock trying to go down at shutdown but because of the glitch it just stays there.
    How can I fix this? Should I get it checked out?

    Please make a Genius Appointment and take it in for service. Ask for the glitch specialist.

  • I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

    I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

    Go to: Apple > Force Quit
    and select Mail > Force Ouit.

  • Macbook Pro Retina - Your computer restarted because of a problem

    Hi there,
    I've recently experienced problems with my Macbook Pro Retina(A1398) with freezes. It's very often and randomly freezing and it gets hot on the top of the back in the middle. When I start it up it freeze again at the spinning wheel, but I can use hotkeys to login and stuff, but the screen stays on spinning wheel I can hear sounds, when I click aswell and adjust the brightness on screen and key-light.
    I got this message on latest freeze - I force shutdown the computer when it is frozen.
    Should I turn it in a genius apple store or is it software related?
    Best Regards,
    Michael
    Anonymous UUID:       92D7CA96-CFC1-B424-5F01-E745E68AE2C5
    Mon Jun 30 17:28:36 2014
    panic(cpu 0 caller 0xffffff7f8a713f7c): "GPU Panic: [<None>] 4 3 5f 1d 0 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00409b00: CFG 0x0fd510de 0x00100406 0xc0000000, BAR0 0x102c00000 0xffffff81f9bbc000 0x0e7150a2, D0, P0/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81f6933980 : 0xffffff8008422fa9
    0xffffff81f6933a00 : 0xffffff7f8a713f7c
    0xffffff81f6933ad0 : 0xffffff7f88e04bf4
    0xffffff81f6933b90 : 0xffffff7f8910b200
    0xffffff81f6933bd0 : 0xffffff7f88ecfef4
    0xffffff81f6933c20 : 0xffffff7f88ecee8e
    0xffffff81f6933c60 : 0xffffff7f890ede38
    0xffffff81f6933c90 : 0xffffff7f890f06eb
    0xffffff81f6933ce0 : 0xffffff7f88f45ea7
    0xffffff81f6933d30 : 0xffffff7f8911abf7
    0xffffff81f6933da0 : 0xffffff7f88f45b09
    0xffffff81f6933e20 : 0xffffff7f88ded4a2
    0xffffff81f6933ee0 : 0xffffff7f88dbab05
    0xffffff81f6933f20 : 0xffffff800844a23a
    0xffffff81f6933fb0 : 0xffffff80084d7127
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@ 0xffffff7f8a705000->0xffffff7f8a718fff
                dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7f8a6fd000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f896f8000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f88abe000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f88d5b000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8a700000
             com.apple.nvidia.driver.NVDAResman(8.2.6)[DB59C243-61DE-3B0C-86C3-6D89446F6F14] @0xffffff7f88db4000->0xffffff7f89027fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f88abe000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f88d9e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f88d5b000
                dependency: com.apple.AppleGraphicsDeviceControl(3.5.26)[E971FED4-805F-3462-9D93-1919EBE3DC 82]@0xffffff7f88dae000
             com.apple.nvidia.driver.NVDAGK100Hal(8.2.6)[AE5D65B5-1E26-3509-97B9-C68D97C2114 3]@0xffffff7f89033000->0xffffff7f891dffff
                dependency: com.apple.nvidia.driver.NVDAResman(8.2.6)[DB59C243-61DE-3B0C-86C3-6D89446F6F14] @0xffffff7f88db4000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f88abe000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13D65
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x0000000008200000
    Kernel text base: 0xffffff8008400000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 25339370354
    last loaded kext at 6429825562: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f89ed9000, size 32768)
    loaded kexts:
    com.f-secure.kext.fsauth 1.0.0d1
    com.apple.driver.AudioAUUC 1.60
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleGraphicsDevicePolicy 3.5.26
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.6.1f2
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2
    com.apple.GeForce 8.2.6
    com.apple.driver.AppleHDA 2.6.1f2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleIntelHD4000Graphics 8.2.6
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleLPC 1.7.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
    com.apple.driver.AppleMuxControl 3.5.26
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.nvidia.NVDAStartup 8.2.6
    com.apple.driver.AppleIntelFramebufferCapri 8.2.6
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyEventDriver 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleUSBXHCI 677.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.iokit.IOBluetoothFamily 4.2.4f1
    com.apple.iokit.IOAcceleratorFamily 98.20
    com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
    com.apple.nvidia.driver.NVDAResman 8.2.6
    com.apple.driver.DspFuncLib 2.6.1f2
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOSurface 91.1
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.5.26
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.iokit.IOAcceleratorFamily2 98.20
    com.apple.AppleGraphicsDeviceControl 3.5.26
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.IOPlatformPluginFamily 5.7.0d11
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleHDAController 2.6.1f2
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 2.6.1f2
    com.apple.driver.AppleThunderboltEDMSink 2.1.3
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.AppleUSBMultitouch 240.9
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IO80211Family 630.35
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 677.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Hi Csound1,
    Seems like it's not uninstalled correctly
    Here's the report you asked for
    EtreCheck version: 1.9.12 (48)
    Report generated 30. jun. 2014 18.17.29 CEST
    Hardware Information:
      MacBook Pro (Retina, Mid 2012) (Verified)
      MacBook Pro - model: MacBookPro10,1
      1 2.3 GHz Intel Core i7 CPU: 4 cores
      16 GB RAM
    Video Information:
      Intel HD Graphics 4000 - VRAM: (null)
      Color LCD 2880 x 1800
      NVIDIA GeForce GT 650M - VRAM: 1024 MB
    System Software:
      OS X 10.9.3 (13D65) - Uptime: 0 days 0:2:20
    Disk Information:
      APPLE SSD SM256E disk0 : (251 GB)
      EFI (disk0s1) <not mounted>: 209,7 MB
      Macintosh HD (disk0s2) / [Startup]: 250,14 GB (131,35 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information:
      Apple Inc. thunderbolt_bus
    Configuration files:
      /etc/hosts - Count: 20
    Gatekeeper:
      Anywhere
    Kernel Extensions:
      [loaded] com.f-secure.kext.fsauth (1.0.0d1) Support
    Launch Daemons:
      [loaded] com.adobe.SwitchBoard.plist Support
      [loaded] com.ea.origin.ESHelper.plist Support
      [running] com.f-secure.aua.plist Support
      [loaded] com.f-secure.clstate-periodic.plist Support
      [loaded] com.f-secure.fsavd.dbhelper.plist Support
      [running] com.f-secure.fsavd.plist Support
      [loaded] com.f-secure.fsmac.firewall.plist Support
      [loaded] com.f-secure.fsmac.fsupdated.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [loaded] com.sonos.smbbump.plist Support
    Launch Agents:
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.adobe.AdobeCreativeCloud.plist Support
      [loaded] com.f-secure.trasher.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    User Launch Agents:
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [running] com.spotify.webhelper.plist Support
      [loaded] com.valvesoftware.steamclean.plist Support
    User Login Items:
      iTunesHelper
      SpeechSynthesisServer
      Sparrow
      Dropbox
      F-Secure Anti-Virus for Mac
    Internet Plug-ins:
      AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
      QuickTime Plugin: Version: 7.7.3
      Default Browser: Version: 537 - SDK 10.9
      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
      ViewRightWebPlayer: Version: 3.3.0.0 Support
      Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 60 Check version
    Safari Extensions:
      Page Rank: Version: 1.0.0
    Audio Plug-ins:
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes:
      FUSE for OS X (OSXFUSE)  Support
      Java  Support
    Time Machine:
      Time Machine not configured!
    Top Processes by CPU:
          3% WindowServer
          1% fontd
          0% Google Chrome
          0% SystemUIServer
          0% dpd
    Top Processes by Memory:
      180 MB Dock
      164 MB Google Chrome Helper
      164 MB com.apple.IconServicesAgent
      131 MB Finder
      115 MB WindowServer
    Virtual Memory Information:
      11.34 GB Free RAM
      3.01 GB Active RAM
      456 MB Inactive RAM
      1.20 GB Wired RAM
      368 MB Page-ins
      0 B Page-outs

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