My macbook pro says that 500 gb are being used by other storage. how do i fix this?

In my system info it says that 500 GB's are being used up by "other" Information and I have not found out where this information is. Ive looked all over my mac and I haven't been able to find out where this memory went. I desperately need help. Where is my memory! Ive looked this up and tried seeing if it was my Mail app but it wasn't. I really need some help here!

Hello Masterklaus69,
Thanks for the question. After reviewing your post, it sounds like there is a lot of data in the Other catagory. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
OS X: What is "other" space in About This Mac?
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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When i open my macbook it says that my computer was restarted because of a problem. how do i fix this?

Recently, I will open my macbook pro and a white screen will appear saying that my computer was restarted because of a problem and to press any key to continue starting it up. the error code is posted below:
Interval Since Last Panic Report: 20277 sec
Panics Since Last Report:          1
Anonymous UUID: E637D5E4-519C-4147-BE9E-2EFABA82EDE7
Fri Aug 9 11:17:23 2013
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f823d25fb, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff81a1a32628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff7f8242f320, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000008
RSP: 0xffffff81d1b9bc80, RBP: 0xffffff81d1b9bcb0, RSI: 0xffffff8022d6f000, RDI: 0xffffff81a1a29000
R8: 0x0000000000000000, R9: 0xffffff802229d000, R10: 0x000000000000007c, R11: 0x0000000000000000
R12: 0xffffff81a1a291c8, R13: 0xffffff81a1a30000, R14: 0xffffff8022d6f000, R15: 0xffffff81a1a29000
RFL: 0x0000000000010286, RIP: 0xffffff7f823d25fb, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81a1a32628, Error code: 0x0000000000000000, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81d1b9b930 : 0xffffff8000220792
0xffffff81d1b9b9b0 : 0xffffff80002c4794
0xffffff81d1b9bb60 : 0xffffff80002da55d
0xffffff81d1b9bb80 : 0xffffff7f823d25fb
0xffffff81d1b9bcb0 : 0xffffff7f823d1de7
0xffffff81d1b9bce0 : 0xffffff7f823d21bd
0xffffff81d1b9bd10 : 0xffffff7f80861832
0xffffff81d1b9bd50 : 0xffffff7f8245a383
0xffffff81d1b9bda0 : 0xffffff7f8245c692
0xffffff81d1b9bde0 : 0xffffff7f8245c7c4
0xffffff81d1b9be20 : 0xffffff7f808654c5
0xffffff81d1b9be60 : 0xffffff7f80865628
0xffffff81d1b9be90 : 0xffffff7f80868fd7
0xffffff81d1b9bef0 : 0xffffff800063d4d6
0xffffff81d1b9bf30 : 0xffffff800063c250
0xffffff81d1b9bf70 : 0xffffff800063c0f4
0xffffff81d1b9bfb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000->0xffffff7f8088efff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
         com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f8244f000->0xffffff7f824acfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f81886000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000
com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f823cf000->0xffffff7f82435fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8088f000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 23286629097213
last loaded kext at 20365903303646: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f807cd000, size 12288)
last unloaded kext at 20506451802998: com.apple.driver.AppleUSBCDC       4.1.22 (addr 0xffffff7f807ca000, size 12288)
loaded kexts:
com.sophos.kext.sav 8.0.14
com.apple.filesystems.smbfs            1.7.2
com.apple.driver.AppleHWSensor   1.9.5d0
com.apple.filesystems.autofs            3.0
com.apple.driver.AppleMikeyHIDDriver     122
com.apple.driver.AGPM        100.12.75
com.apple.driver.ApplePlatformEnabler    2.0.5d3
com.apple.driver.X86PlatformShim            5.0.0d8
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver           2.2.5a5
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AudioAUUC           1.59
com.apple.driver.AppleSMCPDRC   5.0.0d8
com.apple.iokit.IOUserEthernet       1.0.0d1
com.apple.GeForce    7.3.2
com.apple.iokit.IOBluetoothSerialManager            4.0.8f17
com.apple.Dont_Steal_Mac_OS_X      7.0.0
com.apple.driver.AppleSMCLMU     2.0.1d2
com.apple.driver.AudioIPCDriver    1.2.3
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.AppleMuxControl            3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHD4000Graphics       7.3.2
com.apple.driver.AppleIntelFramebufferCapri     7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons        227.6
com.apple.driver.AppleUSBTCKeyboard    227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache            33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage           2.1.0
com.apple.driver.AirPort.Brcm4331           561.7.22
com.apple.driver.AppleSDXC           1.2.2
com.apple.driver.AppleUSBHub      5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleUSBEHCI     5.1.0
com.apple.driver.AppleSmartBatteryManager      161.0.0
com.apple.driver.AppleACPIButtons           1.5
com.apple.driver.AppleAHCIPort     2.3.1
com.apple.driver.AppleUSBXHCI     1.1.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET           1.7
com.apple.driver.AppleSMBIOS       1.9
com.apple.driver.AppleACPIEC        1.5
com.apple.driver.AppleAPIC            1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall   3.2.30
com.apple.security.quarantine        1.4
com.apple.security.TMSafetyNet     8
com.apple.driver.AppleIntelCPUPowerManagement        195.0.0
com.apple.kext.triggers         1.0
com.apple.iokit.IOSCSIArchitectureModelFamily   3.2.1
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.iokit.IOSurface     80.0.2
com.apple.iokit.IOSerialFamily         10.0.5
com.apple.iokit.IOAudioFamily         1.8.6fc18
com.apple.kext.OSvKernDSPLib      1.3
com.apple.driver.AppleHDAController        2.2.5a5
com.apple.iokit.IOHDAFamily           2.2.5a5
com.apple.driver.AppleSMBusPCI   1.0.10d0
com.apple.driver.AppleGraphicsControl     3.1.33
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert     1.0.4
com.apple.nvidia.nvGK100hal         7.3.2
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.NVDAResman      7.3.2
com.apple.iokit.IONDRVSupport      2.3.4
com.apple.iokit.IOGraphicsFamily    2.3.4
com.apple.driver.AppleUSBBluetoothHCIController         4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter            1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.5
com.apple.driver.AppleUSBMultitouch       230.5
com.apple.iokit.IOUSBHIDDriver     5.0.0
com.apple.driver.AppleUSBMergeNub       5.1.0
com.apple.driver.AppleUSBComposite        5.0.0
com.apple.driver.AppleThunderboltNHI    1.6.0
com.apple.iokit.IOThunderboltFamily         2.0.3
com.apple.iokit.IO80211Family       420.3
com.apple.iokit.IONetworkingFamily           2.1
com.apple.iokit.IOUSBUserClient     5.0.0
com.apple.driver.AppleEFIRuntime            1.6.1
com.apple.iokit.IOHIDFamily            1.7.1
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily            5.1.0
com.apple.iokit.IOSMBusFamily       1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages           331.7
com.apple.iokit.IOStorageFamily      1.7.2
com.apple.driver.AppleKeyStore     28.18
com.apple.driver.AppleACPIPlatform         1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily          1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.3f35
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4
PLEASE HELP

Remove the Sophos product by following the instructions on this page. If you have a different version, the procedure may be different.
Back up all data before making any changes.

When I try to download all my info like notes and contacts onto a new iphone an error appears saying that it is incompatible or the backup was corrup, how do I fix this?

When I try to download all my info like notes and contacts onto a new iphone an error appears saying that it is incompatible or the backup was corrup, how do I fix this?

Which is it? Is "it" incompatible or is the backup corrupt?
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I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

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Hello Masterklaus69,
Thanks for the question. After reviewing your post, it sounds like there is a lot of data in the Other catagory. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
OS X: What is "other" space in About This Mac?
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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My macbook pro says that 500 gb are being used by other storage. how do i fix this?

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