My macbook pro screen has froze, since last night. screen is white. small box on screen reads: if an application doesn't respond for a while ....... the app shown is finder, the cursor is a colorful spinning wheel. help!!
my macbook pro screen has froze. the background is white. there is a small box on the screen that reads: if an application doesn't respond for a while, select it's name and click Force Quit. the app is Finder. the cursor is a very colorful spinning wheel while inside the box and an arrow outside of it. I have tried using the command-opt-erase keys, nothing. please help!!
Restart the MacBook Pro. To do this, press Control, Command and Eject keys, or hold the Power button until the Mac turns off
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Apple Does Not recommend that. Please Read.
http://support.apple.com/kb/HT1490
From that article
"Portables with built-in batteries"
Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article. These computers use batteries that should be replaced only by an Apple Authorized Service Provider.
MacBook
MacBook (13-inch, Late 2009) and later
MacBook Air
MacBook Air (all models)
MacBook Pro
MacBook Pro with Retina display (all models)
MacBook Pro (13-inch, Mid 2009) and later
MacBook Pro (15-inch, Mid 2009) and later
MacBook Pro (17-inch, Early 2009) and later
Thanks.
Allan Mac wrote:
Apple recommend calibrating the battery when you buy a new Macbook and then every few months, or monthly if it used on mains all the time. This, as Apple says is to keep the battery operating at maximum efficiency. When the battery discharges and shuts the macbook down, it still has reserve power for a good number of hours. There is also a logic board battery to hold various settings.
I rather think I will take Apples advice on using their equipment not yours, but I would be intrigued to discover what is it you know that Apple doesnt about its batteries?
Allan -
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Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Start up in Safe Mode. http://support.apple.com/en-us/HT1564
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so like it says, ive never had an issue. and now it won't turn on. it's plugged in to charge, and the light is green, as usual. I don't know what's happened, is there a way to turn it on at all? or am I going to have to take it into apple?
The Mac is inherently a Multi-User system, even if you are the only one who ever used it.
This means that System Directories are kept almost entirely unmodified, and all of YOUR files, including things that seem like "system-wide" preferences, are all kept under /Users/Your login/ in your private directory.
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If you are running 10.7 or later, hold down Command-R at startup, which will take you to Recovery_HD, and use Disk Utility to (Repair Disk). Run it again until it is stuck or finds no more errors.
Then re-download and re-install Mac OS X.
You should not need to do a "clean Install" [where one copies off all User files onto two Backups, erases the drive, and installs on a clean drive]. Any part of Mac OS X that was missing or damaged will be replaced by a fresh copy. -
This is a new laptop and I"m lost. I tried to click on it to unpause it like on my iPhone. It goes with out saying that didn't work.
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Hello:
When I open a PDF and try to use the Ctrl F (Find feature), the colorful spin wheel pops up and it spins for a while. When it finishes I get an error box that’s titled ‘Adobe Reader Quit Unexpectantly’. The following is all of the information in that box. I work off of a MACBOOK Pro, version 10.9.2. I have the latest version of Adobe Reader downloaded. Please help, as I need to use the Adobe Reader for my class. I have an assignment due by 11:59pm Monday 3/10.
Error Message Below:
Problem Details and System Configuration
Process: AdobeReader [1423]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [157]
Responsible: AdobeReader [1423]
User ID: 501
Date/Time: 2014-03-09 23:34:16.983 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 8617A4DB-F5EF-60C5-CADF-243F00035FD6
Sleep/Wake UUID: 72F58578-8A21-4473-8D1D-0802EE6BEAE8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7d602c
VM Regions Near 0xbf7d602c:
__LINKEDIT 00000000bab23000-00000000bab25000 [ 8K] r--/rwx SM=COW /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
--> Stack 00000000bbfd7000-00000000bf7d7000 [ 56.0M] ---/rwx SM=NUL
Stack 00000000bf7d7000-00000000bffd7000 [ 8192K] rw-/rwx SM=COW
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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7 libCGCMS.A.dylib 0x9492a944 CMSColorWorldConvertData + 33
8 libCGCMS.A.dylib 0x9492aef5 CMSTransformConvertData + 47
9 com.apple.CoreGraphics 0x9b6b9c91 CGCMSTransformConvertData + 56
10 com.apple.CoreGraphics 0x9b6b9c36 CGColorTransformConvertData + 201
11 libRIP.A.dylib 0x91c8acb5 ripc_AcquireFunction + 2033
12 libRIP.A.dylib 0x91c89fa8 ripc_DrawShading + 9462
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470 com.adobe.Acrobat.framework 0x001b869e 0x33000 + 1595038
471 com.adobe.Acrobat.framework 0x00145e92 0x33000 + 1126034
472 com.adobe.Acrobat.framework 0x00144d2f 0x33000 + 1121583
473 com.adobe.Acrobat.framework 0x001449ca 0x33000 + 1120714
474 com.adobe.Acrobat.framework 0x00144814 0x33000 + 1120276
475 com.adobe.Acrobat.framework 0x001440a0 0x33000 + 1118368
476 com.adobe.Acrobat.framework 0x00143d03 0x33000 + 1117443
477 com.apple.AppKit 0x95fea2a8 -[NSView _drawRect:clip:] + 3816
478 com.apple.AppKit 0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
479 com.apple.AppKit 0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
480 com.apple.AppKit 0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
481 com.apple.AppKit 0x95fc175c -[NSView displayIfNeeded] + 1414
482 com.adobe.Acrobat.framework 0x00622a6d 0x33000 + 6224493
483 com.adobe.Acrobat.framework 0x0051cd4c 0x33000 + 5152076
484 com.adobe.Acrobat.framework 0x006a6ada 0x33000 + 6765274
485 com.adobe.Acrobat.framework 0x001540e7 0x33000 + 1183975
486 com.adobe.Acrobat.framework 0x0013e1e2 0x33000 + 1094114
487 com.adobe.Acrobat.framework 0x0050c6d3 0x33000 + 5084883
488 com.adobe.Acrobat.framework 0x00d9e22f 0x33000 + 14070319
489 com.adobe.Acrobat.framework 0x009d838e 0x33000 + 10113934
490 com.adobe.Acrobat.framework 0x001b869e 0x33000 + 1595038
491 com.adobe.Acrobat.framework 0x00145e92 0x33000 + 1126034
492 com.adobe.Acrobat.framework 0x00144d2f 0x33000 + 1121583
493 com.adobe.Acrobat.framework 0x001449ca 0x33000 + 1120714
494 com.adobe.Acrobat.framework 0x00144814 0x33000 + 1120276
495 com.adobe.Acrobat.framework 0x001440a0 0x33000 + 1118368
496 com.adobe.Acrobat.framework 0x00143d03 0x33000 + 1117443
497 com.apple.AppKit 0x95fea2a8 -[NSView _drawRect:clip:] + 3816
498 com.apple.AppKit 0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
499 com.apple.AppKit 0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
500 com.apple.AppKit 0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
501 com.apple.AppKit 0x95fc175c -[NSView displayIfNeeded] + 1414
502 com.adobe.Acrobat.framework 0x00622a6d 0x33000 + 6224493
503 com.adobe.Acrobat.framework 0x0051cd4c 0x33000 + 5152076
504 com.adobe.Acrobat.framework 0x006a6ada 0x33000 + 6765274
505 com.adobe.Acrobat.framework 0x001540e7 0x33000 + 1183975
506 com.adobe.Acrobat.framework 0x0013e1e2 0x33000 + 1094114
507 com.adobe.Acrobat.framework 0x0050c6d3 0x33000 + 5084883
508 com.adobe.Acrobat.framework 0x00d9e22f 0x33000 + 14070319
509 com.adobe.Acrobat.framework 0x009d838e 0x33000 + 10113934
510 com.adobe.Acrobat.framework 0x001b869e 0x33000 + 1595038
511 com.adobe.Acrobat.framework 0x00145e92 0x33000 + 1126034
Thread 1:: Dispatch queue: NSOperationQueue 0x7a62c400
0 libsystem_kernel.dylib 0x906efb76 __semwait_signal + 10
1 libsystem_c.dylib 0x9be20fb7 nanosleep$UNIX2003 + 219
2 com.apple.Foundation 0x94b54621 +[NSThread sleepForTimeInterval:] + 170
3 com.adobe.Acrobat.framework 0x00a4c569 0x33000 + 10589545
4 com.apple.Foundation 0x94ac234c -[__NSOperationInternal _start:] + 702
5 com.apple.Foundation 0x94ac2081 -[NSOperation start] + 71
6 com.apple.Foundation 0x94ac1fa8 __NSOQSchedule_f + 50
7 libdispatch.dylib 0x93021e11 _dispatch_async_redirect_invoke + 158
8 libdispatch.dylib 0x9301d396 _dispatch_client_callout + 50
9 libdispatch.dylib 0x9301f457 _dispatch_root_queue_drain + 257
10 libdispatch.dylib 0x93020722 _dispatch_worker_thread2 + 39
11 libsystem_pthread.dylib 0x936eadab _pthread_wqthread + 336
12 libsystem_pthread.dylib 0x936eecce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x906f0992 kevent64 + 10
1 libdispatch.dylib 0x9301f8ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9301f546 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x906ef7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x936ebd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x936edbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x913f1682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x913f18a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x913bdcf2 MPWaitOnQueue + 199
6 com.adobe.ACE 0x019f94dc 0x19f7000 + 9436
7 com.adobe.ACE 0x019f9441 0x19f7000 + 9281
8 com.apple.CoreServices.CarbonCore 0x913be2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x906ef7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x936ebd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x936edbd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b61f67 0x1b56000 + 48999
4 com.adobe.AGM 0x01b61ea6 0x1b56000 + 48806
5 com.adobe.AGM 0x01b61e44 0x1b56000 + 48708
6 com.adobe.AGM 0x01b61ae4 0x1b56000 + 47844
7 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
8 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
9 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x9602cb68 _NSEventThread + 283
7 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
8 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
9 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x906f0976 kevent + 10
1 com.adobe.Acrobat.framework 0x00f6d771 0x33000 + 15968113
2 com.adobe.Acrobat.framework 0x00ede593 0x33000 + 15381907
3 com.adobe.Acrobat.framework 0x00edb04b 0x33000 + 15368267
4 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
5 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
6 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.EFS 0x055e6876 0x55cf000 + 96374
7 com.apple.Foundation 0x94b26f0e -[NSThread main] + 45
8 com.apple.Foundation 0x94b26e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x94b27095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x94b26f0e -[NSThread main] + 45
8 com.apple.Foundation 0x94b26e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylibAcrobat Support
-
Hi,
I was wondering if someone can help me. I have a MacBook Pro, it has came up saying I need to free up space on the disk as it full every time it starts up, so I log in and no icons or applications show up on the screen just my background wallpaper, the only thing I can do is the force quit keyboard shortcut but there is nothing to quit, I have tried to start up in safe mode but again there is no icons in the desktop,
I have my disks that came with my laptop I have went into disk utility to repair disk and I still seem to have the same problem .. No icons or apps or anything lol just the cursor I can only shut down the laptop via power but and the press shut down.
Please help I am going out my mind with this thing :(
Thanks x jadeThis can be used to boot the machine and delelte enough files to get it to boot normally.
.Create a data recovery/undelete external boot drive
Read about storage drive so you can store your extra stuff.
Most commonly used backup methods
Also here to see how a full boot drive slows the machine down
Why is my computer slow? -
After "restoring" my MacBook Pro via time capsule, all I get is a white screen with the apple in the middle and the little spin wheel spinning and spinning and spinning for 24 hrs now...
Hello kdcha55,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Mac is stuck on the gray screen with a spinning gear, please follow the steps in the support article linked to below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Take care,
Alex H. -
My Safari is not working right. It often stalls and I get the "colored spinning wheel of Death". I send reports to Apple, but I never get any response or helpful info. What do I do to get Safari working correctly on my MacBook laptop?
From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.
Uninstall the McAfee product by following the instructions on whichever of the pages linked below is applicable:
How to install or uninstall McAfee Internet Security for Mac
How to manually remove VirusScan for Mac 8.6.x using a removal script
How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers
Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes. -
Ever since last night my macbook pro 13 inch has been doing weird and not so wonderful things. It will only power up with the power pack attached as soon as the battery pack is removed my lappy goes dead. The charge icon shows when its connected. Also if the lid is shut while it is still operating and not been shut down it completely shuts down, whether or not it has been shut down properly it takes 4-5 attempts of opening and closing the lid to get it to start up. It only seems to restart with the lid closed and only reason I know it has is because the apple icon lights up. When I finally get it started up the clock has reset itself back to 2008, requests for internet access pops up, outlook is not allowing me to delete emails, etc. Help!!!
TIA
Amethsytfyreyea man you need to take it to the Apple store ASAP. This is why I bought the Apple Care warranty when I bought my Macbook pro. At the Apple store they will trouble shot your problem and if it cant be fixed you may end up with a new lappy toppy good luck my friend, hope everything goes good, and your partner isn't to badly damaged
-
The screen on my MacBook Pro Retina has horizontal lines and a flicker every few seconds this happened after this weeks Airport Utility 6.3 upgrade.
Hi John,
I would take your machine into a Apple service center. Its highly likely a hardware issue. The most likely issue being the display has failed. If there is no external damage to the machines display they will replace the whole display under warranty for you.
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