My macbook pro version 10.8.2 is running really slow, and WILL NOT open Itunes?
What could be causing this? And What can I do about it?
How full is your hard drive??
You need at least 10-15% free more is better
Similar Messages
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after I reinstall Itunes, the message read "the file iTunes Library.it cannot be read because it was created by a newer version of itunes, i have tried with iTunes version 11.1, 10.1 and 9.1 still come up with the same message and will not open iTunes
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
MacBook Pro has no sound, no way to adjust volume, and will not play music.
My MacBook Pro seems to have lost all of its audio functions. I cannot adjust my volume using the keyboard controls, or through the button at the top of my desktop screen, or even through System Preferences. I get the normal volume adjust screen, but it is faded, and there is a symbol over it indicating that I cannot adjust anything. When I go into the Sounds menu from System Preferences, there is nothing for me to select under Input or under Output. My computer makes no noise, whether I'm using iTunes, watching a video, or anything. I cannot play music. My songs simply won't start, and when I skip to any given part of a song, the music still refuses to play. I am not getting the red light from my headphone port. I tried to remove any dust that may have collected in the headphone port, and I've even tried to reset my NVRAM and PRAM. I also updated to OS X Mavericks 10.9.2. Nothing helped. I remember that my MacBook was working perfectly fine all of yesterday, but at one point later in the evening, I tried to plug in my headphones to play music, but nothing would play. I opened Spotify, and it gave me a message that my speakers were broken (I was using the internal speakers). That's when I first noticed the issue. Is there anything else I can try before going to the Apple Store and having them try to fix it? Thank you very much, I appreciate any help.
The last gasp is an OSX reinstall. If that fails, then the genius bar is the best option.
Ciao. -
Have a macbook pro running 10.8.5. Safari updated a day ago and now it is corrupt and will not open
I have a macbook pro running 10.8.5. Safari updated a day ago and now it is corrupt and will not open. It upgraded to 6.1. What is the best proceedure to get Safari working again?
ThanksThis is the most common problem :
How do I uninstall Glims?
If not that, please include a crash report & test in a new or Guest user account. -
Macbook Pro Retina 15 inch 2.3 running seriously slow
Macbook Pro Retina 15 inch 2.3 running seriously slow lately, anyone else having this? It's been almost a year since i bought it but i only use it for making music and the internet. Got 70 GB free space just in case. It's an absolute nightmare right now. Anyone else having this, any ideas what i can do? Seriously heating up as well.
The kernel_task is basically the OS kernel, so it will fluctuate depending upon what is accessing it. Do you notice this with any other application you are running? What are you doing when the kernel_task ramps up to 300%? How much RAM is installed, and what do you observe about usage in Activity Monitor?
About OS X Memory Management and Usage
Using Activity Monitor to read System Memory & determine how much RAM is used
Understanding top output in the Terminal
The amount of available RAM for applications is the sum of Free RAM and Inactive RAM. This will change as applications are opened and closed or change from active to inactive status. The Swap figure represents an estimate of the total amount of swap space required for VM if used, but does not necessarily indicate the actual size of the existing swap file. If you are really in need of more RAM that would be indicated by how frequently the system uses VM. If you open the Terminal and run the top command at the prompt you will find information reported on Pageins () and Pageouts (). Pageouts () is the important figure. If the value in the parentheses is 0 (zero) then OS X is not making instantaneous use of VM which means you have adequate physical RAM for the system with the applications you have loaded. If the figure in parentheses is running positive and your hard drive is constantly being used (thrashing) then you need more physical RAM.
Adding RAM only makes it possible to run more programs concurrently. It doesn't speed up the computer nor make games run faster. What it can do is prevent the system from having to use disk-based VM when it runs out of RAM because you are trying to run too many applications concurrently or using applications that are extremely RAM dependent. It will improve the performance of applications that run mostly in RAM or when loading programs. -
Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina
Hi Frank,
You can follow the article: Sign in, Sign out | Creative Cloud desktop app to sign out and sign in back again to Creative Cloud and try to launch your Lightroom 2015 application.
Let us know if it works or not.
Thanks,
Ratandeep Arora -
I have MacBook Pro with Mtn Lion. When cover is down, FaceTime will not ring the Mac from iPad. Can I set up to ring Mac
Well first, I must say "Yikes!!!" I didn't know anyone still used Word Perfect. That's an old school word processor right there... haha.
Okay, in all seriousnous, when saving your files in Word Perfect, use the Save As feature, and select a different format. Word Perfect's format is likely not going to be opened by any of the popular word processing software. I would try saving the document as RTF (rich text format), which is a universal standard across word processors. This way, you can open the document on your Mac, or any other machine.
Now, I'm also assuming that you have a word processor installed on your Mac. Right? Maybe Word? Maybe Pages? If you don't have a word processor, you'll need to get one. If you don't want to spend the $10 on Pages, consider downloading Open Office (http://www.openoffice.org/download/). This will give you a free word processor that you can use on your Mac. -
I have updated to snow leopard and I cannot get iPhoto to work or find anywhere to download the appropriate version. I have 8.1.2 but it will not open. What do I need to do?
Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN -
Adobe Acrobat X Pro gets corrupted and will not open
After a month or so Adobe acrobat gets corrupted and will not open, so I have to uninstall it and reinstall it again. I am using windows 8 64bit professional version. Even the updates did not solve the problem.
The advantage of the repair if it works is that you don't have to repeat the updates. AA X is currently at 10.1.7. The best way to do the updates is typically from the Help>Updates selection. They can also be downloaded from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (or MAC equivalent) and installed in order -- most are not cummulative.
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My mac pro is running really slow and the beach ball keeps appearing
my mac pro is running really slow and the beach ball keeps appearing
is there some good free software that cleans it up, new to macpro
Software OS X 10.9.2 (13C1021)Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting. -
What does it mean when my Ipod shows me an itunes icon but doesn't let me go to my home screen AND when I plug it into my Macbook it tells me my Ipod is in recovery mode AND will not be restored!?!?!?! HELP!!!
. . . sparse bundle could not be accessed (error -1)
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I downloaded Yosemite and now my iPhoto has a bar across it and will not open. I need to update to the latest version. The app store says the latest version is not available in the Canadian Store. What can I do.
Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
Install the App from the App Store.
Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always. -
Updated my iTunes to the recent one and now it will not open on my MacBook Pro, got a new iPhone so tried to connect it and said i needed the new iTunes (which i did) and now i can't start my phone as i can't open iTunes which means i can't access anything on my phone!!?? HELP???????
You supply little pertinent about the MBP and the iPhone.
First... on the MBP... Click on the Apple icon.. Top left in Finder...
> About this Mac > Version...what does it say?
Which iPhone and what is its' iOS Version. -
My Macbook Pro is running really slow and programs keep crashing
I have a 15" MacBook Pro (Mid 2010 Model) that is doing my head in, as it runs really slow most of the times as soon as I open more than one program (especially if I use Excel or Word of course). I ran the EtreCheck and the result is below, hopefully this will help some of you guide me in the right direction?
Most of my memory (over 200GB) is used up by "OTHER", any idea what that could be and how I could easily free up space?
Thanks a lot
EtreCheck version: 2.1.8 (121)
Report generated 17 April 2015 08:02:01 BST
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 155
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:16:25
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (64.39 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
JMicron Samsung S2 Portable 1 TB
EFI (disk2s1) <not mounted> : 210 MB
TIME MACHINE (disk2s2) /Volumes/TIME MACHINE : 999.86 GB (70.54 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0 - SDK 10.9) [Click for support]
/Library/Extensions/tap.kext
[not loaded] foo.tap (1.0) [Click for support]
/Library/Extensions/tun.kext
[not loaded] foo.tun (1.0) [Click for support]
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
Startup Items: ℹ️
tap: Path: /System/Library/StartupItems/tap
tun: Path: /System/Library/StartupItems/tun
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.logmein.hamachimb.plist [Click for support]
[running] com.logmein.logmeingui.plist [Click for support]
[running] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[failed] com.rim.BBLaunchAgent.plist [Click for support] [Click for details]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.hamachix.tuncfgd.plist [Click for support]
[running] com.logmein.hamachi.plist [Click for support]
[running] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[failed] com.rim.BBDaemon.plist [Click for support] [Click for details]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Skype Application (/Applications/Skype.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
Spotify Application Hidden (/Applications/Spotify.app)
BlackBerry Device Manager UNKNOWN Hidden (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.935 - SDK 10.7 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
Safari Extensions: ℹ️
1Password
Evernote Web Clipper
WebRank SEO
Audio Plug-ins: ℹ️
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
CallRecorder: Version: v2.5.14 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Trusteer Endpoint Protection [Click for support]
VLC Streamer [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 254.45 GB
Destinations:
SAMSUNG [Local]
Total size: 999.86 GB
Total number of backups: 36
Oldest backup: 2012-04-09 11:47:32 +0000
Last backup: 2015-02-05 20:06:09 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
11% WindowServer
4% Safari
1% Skype
0% Dropbox
0% rapportd
Top Processes by Memory: ℹ️
241 MB Skype
206 MB Safari
172 MB Spotify
129 MB mds_stores
120 MB Finder
Virtual Memory Information: ℹ️
2.49 GB Free RAM
4.03 GB Active RAM
844 MB Inactive RAM
1.23 GB Wired RAM
2.80 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 07:54:25 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-04-17-075425_[reda cted].crash
Apr 17, 2015, 07:42:57 AM Self test - passed
Apr 16, 2015, 10:33:24 AM /Users/[redacted]/Library/Logs/DiagnosticReports/PDFpen_2015-04-16-103324_[reda cted].crash
Apr 16, 2015, 08:07:28 AM /Library/Logs/DiagnosticReports/DesktopServicesHelper_2015-04-16-080728_[redact ed].cpu_resource.diag [Click for details]
Apr 14, 2015, 07:13:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-04-14-191357_[redacted].crashLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created. -
My macbook pro shuts down unexpectedly when battery gets to 20% and is not plugged in
Why does my macbook pro keep shutting down when it gets to 20% without warning?
here is my battery information:
Battery Information:
Model Information:
Serial Number: SMP-ASMB014-3774-64a
Manufacturer: SMP
Device name: ASMB014
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 3395
Fully charged: No
Charging: No
Full charge capacity (mAh): 3677
Health Information:
Cycle count: 1148
Condition: Fair
Battery Installed: Yes
Amperage (mA): 385
Voltage (mV): 12442
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: No
WHAT DOES IT ALL MEAN??That many cycles is amazing service. A battery that consistently shuts down at about the same charge level percentage every time probably has a bad cell (that info came form an Apple technician) and needs to be replaced.
It's given you far longer service than many of us get, and may be a new record around here for cycle count!
Maybe you are looking for
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How can I send an e-mail to Apple Customer Service?
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my pc keeps crushing when i try imatch, have uninstalled itunes and reinstalled it back but i am still getting the same result